# Surrey SP — user reviews > 14 indexed App Store user reviews of Surrey SP by Surrey Sports Park Limited, rated 5.00/5 from 3 ratings. - Source: https://appshunter.io/ios/app/surrey-sp/id6479298241/reviews - App overview in markdown: https://appshunter.io/ios/app/surrey-sp/id6479298241.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (1 of 14) ### 1/5 — A bumpy launch for the app! *2024-04-03, version 107.46* From the perspective of attending the gym, this app feels like a step backwards. Previously, I simply swiped my gym card a couple of times to gain entry. But now I have to scan 2 or 3 QR codes, which is much more fiddly and error prone. The launch of the app can also be descibed as "bumpy", and I'm being kind here. I've had multiple issues scanning the QR code at the building entrance, the QR code to the changing rooms has never worked (from what I can tell), and the QR code to the gym has stopped working recently (complete with a notice acknowledging this). The app has also randomly logged me out at times. The UX of the app can be described as "functional", but the look reminds me of apps I used ~10 years ago. All-in-all, this app is a bit of a let down. ## Most critical reviews (10 lowest-rated) ### 1/5 — Badminton court *2025-05-09, version 108.29* I had it for 6months. I was able to book the court just 3-4 times. Everytime I book it’s not available. There was period 3 months in a row i couldn’t book. The app doesn’t work well for booking online. You need to get over the phone to make your booking which can take along time. ### 1/5 — Irritating notifications *2025-04-04, version 108.22* Since installing the app I get irritating notifications about the car park and the steam room et cetera. I’ve not yet worked out how to stop these! ### 1/5 — Doesn’t Work *2025-03-10, version 108.18* App won’t even load to let me on ### 1/5 — Awful *2024-07-26, version 107.46* Expecting people to have data and signal inside the building just to get in is stupid. I was locked out of the changing rooms and couldn’t get back in because no signal. Whoever came up with this idea needs to get sacked ### 1/5 — Awful set up for something that previously worked fine. *2024-05-29, version 107.46* Just awful ### 1/5 — What a horrendous app *2024-05-16, version 107.46* Whoever’s idea it was to replace card sign ins with an app that doesn’t work should lose their job immediately. If you’re a higher up in the company you should forfeit your salary and give it to the workers as compensation for having to deal with all of the complaints about your horrible app and horrible system. Error message every time I try to use the UoS student log in. Alerted the staff over a week ago and still not fixed. The app doesn’t even look nice, be grateful 1 star is the lowest you can get. ### 1/5 — Logging is was too hard *2024-05-09* Scanning in doesn’t always work ### 1/5 — Designed by a child *2024-05-08, version 107.46* Appallingly bad user interface. Two ‘link account’ buttons and no instructions provided. Email address not recognised even though it’s the address used to setup my gym membership. I’m a techie that works in IT and even I found this app difficult to setup. ### 1/5 — Moving over to SSP app *2024-05-08, version 107.46* What an awful experience. Couldn’t set up an account even though I went through the stages with a member of staff. It still didn’t work. Nightmare ### 1/5 — Doesn’t work *2024-04-30, version 107.46* Can’t book any activities despite having eventually worked out how to (re-)sign up for casual/ guest membership. Worked just fine before the “upgrade” a few weeks ago. ## Most praised reviews (3 highest-rated) ### 3/5 — Swimming timetable *2024-04-25, version 107.46* The app is very good and shows you the times in stages of when the swimming is available the only thing is it doesn’t show you when the swim is ended at the end of the day what time the pool actually closes. ### 2/5 — New app *2024-05-16, version 107.46* First time I’ve tried to use it and the system not letting me in tried 4or5 times no success not happy ### 2/5 — Confusing and not logical *2024-04-01, version 107.44.3* The information is spread on not logical sub-menus. I foind it very confusing and not user friendly at all. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*