# Survival Heroes — user reviews > 52 indexed App Store user reviews of Survival Heroes by Snail Games USA, Inc., rated 4.44/5 from 1,792 ratings. - Source: https://appshunter.io/ios/app/survival-heroes/id1414158240/reviews - App overview in markdown: https://appshunter.io/ios/app/survival-heroes/id1414158240.md - Rating breakdown: 5★ 1,361 · 4★ 169 · 3★ 81 · 2★ 49 · 1★ 132 ## What do users think of Survival Heroes? Overall sentiment: mixed **Pros** - 🚀 Unique MOBA-Battle Royale gameplay - 👍 Balanced and engaging combat - 💡 Innovative concept combining genres - 🚀 Smooth and fluid gameplay **Cons** - 🐛 Frequent glitches and bugs - 🕰️ Long matchmaking wait times - 🔒 Lack of customer support - 🔒 Restrictive UI and controls - 💰 Pay-to-win elements with runes **Commonly reported bugs** - Invisible/invincible bots - Inability to pick up or switch items - Game freezing and crashing issues - Incorrect player history and stats **Most requested features** - Add cross-platform play - Improve character customization options - Implement a spectate mode - Increase gold and XP earning limits - Add a ranked queue system ## Newest reviews (12 of 52) ### 4/5 — Great game *2020-09-07, version 2.1.1* I love this game!! I’ve been playing it since for almost two years off and on! I can’t let it go!! Love the team fights and turn base but you having to play as a team in higher ranks. I gave this game a 4 because it needs an update honestly. A big one!! To make the graphics better and would add some little things also. Maybe a ranked que or better rewards for hitting higher ranks like limited skins. I have a lot of ideas for the game but not my side work lol!! Over all a fun game and something I can do a quick play or sit for hours!! Please bring a big update to the game ### 4/5 — Great game but *2020-06-06, version 2.0.2* This game is very addictive once you understand how to play but you should make it so you have a better selection when it comes to customizing your character with race, hair and looks it would give the players a better experience trust me and work on the voice over so the commands don’t sound like a female character when you’re a male. ### 2/5 — Honest Reviewer *2020-02-15, version 2.0.1* There are many reviewers in here stating this game is Pay2Win. From what I see it is indeed Pay2Win. Most runes (extra stats/effects) are given by opening lootboxes or buying them directly; best ones aka V runes cost 5000 rune shards. For a F2P that will takes a really long time let alone the Pay2Win people. There is also the other lootbox/capsule that contains emotes/skins/free diamond and tickets. I had 1000 diamond from getting lucky from it once. Afterwards I used all of them on that loot box (each draw is 10 diamond, so total 100 draws). Its seems to be rigged because the common ones you will get most of the time are blue/gold speaking phones, 10 runes shards, 900 gold or 10 diamond retries. Anything else seems nonexistent. I can only imagine you are able to get anything good if you spent real money to get better “chances”. There are also lots of bugs this game needs to be fixed like the glitching main screen chat and in game fighting. Gameplay is alright and fun to play since its like the other BR titles. I’ll give this game a 2.5/5 stars until they are able to fix the bugs and lootbox drops. ### 3/5 — over 30 minute queue times??? *2020-02-12, version 2.0.1* I really like this game, however I've played numerous other mobas and battle Royale games and none of them have such absurd queue times, something must be fixed because the game has me waiting over 30 minutes for a queue or just never queues me to a game at all. So sad, but I'm gonna have to delete until this problem is fixed, I have perfect connection and service...there should be no such problem with this. ### 2/5 — Bad queue times *2020-02-05, version 2.0.0* Always has an estimated wait around 2-3 minutes. Usually ends up around 10 minutes. Sometimes I’ll back out around the 10 minute mark and then try to re-queue and it will state that I’m already in queue. Restart the game at that point and it still says I’m in queue. The few games I have managed to play are enjoyable and seem well paced. Just not interested in waiting 10+ minutes to play a 10 minute match every time. ### 3/5 — Great game... buuut... *2019-11-10, version 1.8.2* Okay let’s start off with this is a great game! In my two days of playing it I liked the game play. The reason I am deleting it is because I am not into all the wizardry and magic... Some people are, and for them this game will be awesome for them! Maybe this company will make a double of this game, maybe make it more futuristic instead of magic it’s high tech guns or alien tech or something.... anyways that’s my two cents ### 3/5 — Login timeout error *2019-09-11, version 1.8.1* So I think it’s a good game and personally I love it but recently I got kicked out of the game while playing and when I tried to log back in it gives me a message saying login timeout error or something like that. Is this supposed to happen or what, it’s extremely unfair since I have a limited time to finish certain missions for events that are going to end in a day or two. Any ideas that can help? ### 2/5 — Unnecessary Update *2019-08-17, version 1.7.1* I’m seriously at the point of deleting this game. I mean I like the the whole pub g Vainglory mix. But the lagging is ridiculous, match making ranking is stoopid also. I’ve watched countless videos and read up on how to fix the lag and none of those options work. I’ve also just read an entire review where there’s a lot of players whom are also complaining about the lag. Instead of updating the game with a gem feature, recording options etc ya’ll should worry about fixing the lag. I’ve made it all the way to Diamond 2 by luck with the constant lag. I’ve played a few games with Peerless members who can move while another player and myself are still actively moving. Which only led to our match loss and rank deduction. Also I wouldn’t hurt to put a 1 time free name change card in game. Sure enough when I downloaded this game ( which was ya’ll last update ) 2 months go I didn’t even get an option to create a name. Now I’m stuck with a generic given name I don’t even want. And I’m definitely not going to spend any money on the game to fix the name. Especially when the developers can’t fix the irritating constant lag. I’m rating this a 2star until the issue is fixed. ### 3/5 — Great game style, poor queuing *2019-05-21, version 1.7.0* The game starts pretty good , you can move and collect items to beef up the character. There’s one huge problem , the queuing system is super super bad . I get they want to level up the field and have restrictions on ranks. But new comers have to wait and wait and wait... I gave up after 40 minutes queuing waiting time, and I try going solo mode zzz. Duo mode zzz. Team mode zzz. Crickets all across the platform. 3 stars for game play, maybe after they read these will fix the issue. The way I see it is, since there’s few new comers there’s less chance for Queuing because of rank restrictions. ( maybe make bots to let those new people catch up to the typical rank most players are on ) If there’s no new people making it to those levels , the game will eventually starts dying. ### 3/5 — Needs Easy Improvement *2019-01-10, version 1.5.0* AWESOME game, but some easy things that need fixed: Weekly gold and xp cap: This is the big one that totally ruins this game for me. reached the gold cap Monday morning and the XP cap Tuesday morning... they reset Sunday. I feel that I should be able to get gold off more than 11 games a week. Just to put into perspective how hindering this is to the gameplay experience, a rune costs either 1,000 fragments or 5,000 for a special. Each week, you are able to earn enough gold to gather 410 rune fragments. That means it should take only TWO YEARS AND SIX WEEKS, to finally have a fully geared up character. Please double or remove the gold cap and xp cap. Spectate Mode doesn’t work. Gold should be looted from players automatically. ### 2/5 — Still not that fun *2018-12-12, version 1.4.1* Played a couple games, it has potential since it’s a new breed of moba and arena. The only thing I don’t like are the bugs in the game still. I’m pretty sure it’s not lag bc it’s happened on multiple occasions but I cannot drop, pick up, or switch items. The game has to do it itself but picks up items I don’t want but only the items that was preset for each weapon. I even turned off auto pick up and dropped everything and I still couldn’t pick up anything. Which made me end up just closing the game and not want to play. ### 2/5 — Not My Profile *2018-11-12, version 1.3.0* So the game was doing just fine I’m a Diamond lvl 3 when all of a sudden there is a server issue I log out and log back in and I’m in someone else’s profile. It won’t let me get to mine. I’m using my Facebook as my login still I get somebody else’s profile like what the heck then I deleted the app and download it again and it won’t even let me log in. Just stays at the start page overs and over I have tried but still nothing this is really annoying especially when you have work so hard to get your rank up ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitches and unbalanced *2023-09-20* I have been playing this game for over a month. First of all the gameplay when fighting is imbalanced, especially the heavy chop blade. Secondly there's a long wait time to enter matches. I have waited over 15 minutes several times just to enter matches. There has been a few times when I was the last player(1/100 on screen) in the random safe zone(poison only) just before the poison completely englufs the map and of course even used healing potions right after. I have encountered many glitches, but nothing as severe as that and the game crashing. The bots don't die from poison. It doesn't show who else was in your matches in the history besides yourself. Restricted options for the UI and controls. There is no customer support; I've tired contacting both ways. ### 1/5 — Unbalanced and glitches *2023-05-31* I have been playing this game for over a month. First of all the gameplay when fighting is imbalanced, especially the heavy chop blade. Secondly there's a long wait time to enter matches. I have waited over 10 minutes a few times just to enter matches. Third there has been times when I have been the last player in the save zone just before the poison completely englufs the map and of course even used healing potions right after. I have encountered many glitches, but nothing as severe as that and the game crashing. It doesn't show who else was in your matches in the history besides yourself. Restricted options for the UI and controls. There is no customer support; I've tired contacting both ways. Stupid game. ### 1/5 — Most recent review *2022-03-15, version 2.7.0* This game has become so boring. It’s becoming repetitive, no new updates, no new maps, no nothing. It’s a pay-to-win kind of game and it’s a waste of your money. The devs don’t care about it, they’ve given up, and there are so many lags in it that it's not funny. On top of all of this players only play two game modes which are called solo and duos (two people on each team - battle royal ) because there are not enough players to fight. If you do get into a squad match you're fighting nothing but bots, it's rare if you fight an actual team. Finally, if you still don't believe this game is a waste of your time then wait until you’ve played long enough. You’ll be fighting against the same p2w toxic players over and over again in the same game mode. I highly recommend finding a better game than this hot garbage ### 1/5 — Glitches *2021-03-28, version 2.3.0* I’ve been playing this game for over 3 months and this was a great game overall. The fighting mechanism is good, well balanced, and unique. I reached legendary royal rank and ranked on the solo/total kills leaderboard. If you rank high several times you have to wait over 10 minutes just to join a single match. The major issue I’m facing now is that I can no longer play any ranked, arcade, and even custom matches. Whenever I try to enter any match the game freezes and nothing happens. I even deleted and reinstalled the game, but the same issue occurs. There are many other glitches I’ve encountered, but nothing as major as this. There are two ways to contact support by emailing and facebook(I tried both). Over a month has passed and no response. ### 1/5 — Very good game but can get annoying *2019-12-13, version 1.8.5* I just downloaded this game and after the tutorial I tried to que I waited for 9 minutes and then nothing happens I got frustrated and canceled and then play a different game I can back and then I waited in que for 4 minutes then I got a match then guess what? I joined a match but then the screen was just stuck there this game needs a lot of improvements the matching said that the estimated time is 1 minute and 10 seconds but guess what I got nothing around that time or beneath that time this game makes me very frustrated and it’s very annoying to deal with this ****. ### 1/5 — Too upset and deleted this game *2019-01-01, version 1.4.3* I like the gameplay so I introduced this game to my friends but unfortunately, I am so upset with this game now. This game has so many bugs, e.g. I could not pick up items in some games by my self and it just happened automatically and it’s so stupid. The game also has so many bots that have incredible power that can come like a ghost and kill my team immediately lol :) and then if I win I got few points because of weak opponents but when I lose, my grade decreases a lot because the opponents were weaker than me. Wow :) how logical it is! And then on the New Year Eve, my permanent character skin, which I have to watch over 300 Ads videos to get, suddenly disappeared. Unbelievable :) And since I noticed there are also other players lost not only their skins but also their accounts, I decided to say goodbye to this game! ### 1/5 — Need fix. *2018-12-05, version 1.3.0* I don’t usually write reviews and stuff but this one game I have to. I’ve played over 100hours on this game which I am star 1 rank. I play about 10-15games per day usually soloQ and I do understand most of the time you play with bots so you get maximum 5-10points(depends on your rank). But if you lose or got killed by bots you lost 40-50points(depends on your rank as well). But what really makes me mad is you play 4-6hours to gain 50point and you log in to a game and you stuck somewhere and you can’t even move. Or something it bugged you can’t even see those bots. Invisible bots. Those bots just follow you until you’re dead you can’t even hit them or see them. And when I trying to report those bots it says it can’t be (of course you can’t report a bot) but as least have a button to report a bug or fix something like that. You spent hours to get 50points and you lost it in one game cuz of the bug I think that’s a bit unfair. I know writing a review like this not gonna help at all but I really hope you guys could’ve fix something. ### 1/5 — Fake Game *2018-10-17, version 1.2.2* The game description states that play against 99 REAL players. However, 80~90% players are Bots, you can tell by looking at their flags (These Bots play extremely bad and appear near you every few minutes make you feel you are very good at this game, but the fact is they are bots). Also this game will keep add new servers which make the older servers dead, and they won’t merge them ever just like SEA servers. Now there are 8 SEA servers, and players from SEA-1 server cannot play with/against SEA-2,3,4,5,6,7,8. This will apply same on US server as well, because they already have plan to add US-2,3,4 in the near future by time order. This means eventually US-1 will die, then US-2, so on by time pass, because the system will always recommend latest server to new players when they download game. Wait for other better companies like Tencent to release their Moba Battle Royale game on US market. ### 1/5 — EXTREMELY LAGGY *2018-10-12, version 1.2.1* what title says, game is unplayable. Start up the game and instantly notice the lag just from the loading bar itself. Get to main menu and see pants, and hair floating because my character didnt or wont load completely in. Get into a match and click to exit plane and see extreme graphic bugs. ( aka cant see where i am landing because how messy it is). Land on the ground and the lag is so bad i try to move and it teleports to the location infront of where i was moving to. These are just some of the issues i had in the first game i did not to mention how much skipping i had to do to get to my actual first match with actual players..... ### 2/5 — Fun game, poor execution *2020-09-04, version 2.1.1* I love the game when I can actually get one. Some days I’ll try for ten or fifteen minutes to get a game and nothing. A solo game at that. I don’t understand why I can’t invite people to party with me either. It just says “level too low” but doesn’t tell you what level you need to be. Also the Christmas background on the main menu seems nearly impossible to change. That tells me the programmers aren’t worried about keeping up with the calendar which isn’t a good sign. Love the game play. Brilliant moba and br combo. Hopefully someone takes your idea and executes it properly. ## Most praised reviews (10 highest-rated) ### 5/5 — fortnite legends *2019-11-28, version 1.8.4* I laughed when I read the bio cause I was like “no way” then started laughing even harder as I air dropped onto a map and it suddenly became a MOBA game my favorite genre. Not only is this game innovative, but its surprisingly entertaining, and somehow works! Gives me SMITE “adventures” vibes, especially the Hercules RPG event they had. Can’t wait to see the updates! (I recommend buying 1-3 weapons before investing into runes) ### 5/5 — It’s ok *2019-09-27, version 1.8.2* There needs to be three person team battle and you need to be able to change your name I Will it be easier so whenever you want to add some days when you send a friend quest and put name in the box cause I can’t do that and I want you to make it so you can customize your character without paying anything change skin tone hair and add different kind of shirts and pants and shoes and I color ### 5/5 — Wish I could play more *2019-02-13, version 1.5.0* Wish more people played, it seems kinda hard for me to find games? I wait for like 5 minutes and I get tired of waiting in the menu so I just quit playing, waiting for the players to start coming in hope it happens soon ### 5/5 — Best idea in a long time *2019-01-04, version 1.5.0* This game is one of the best ideas for a game I have seen in a long time. It’s not pay to win like a lot of those other games out there. They are only in season 2 but they are working out gameplay optimization just like any other new game. Over all a fun exciting game. This is the next big thing!!! ### 5/5 — Good game *2018-12-14, version 1.4.1* This is a really good game most the complaints you see or just people that stink at the game. Ruins do help but they don’t make or break the game you can still kill High level players at Low levels if you have skill. My only complaint is there is no way to earn skins you can only buy them with cash. ### 5/5 — Cross play and I’ll even pay! *2018-12-04, version 1.3.0* Me and some friends really dig this formula! I’ve not been a fan of any battle royale game really but this just hits home. If you brought this game to consoles I probably wouldn’t play much else and would be willing to buy it as a normal release title... honest. It has its moments of frustration when you just get owned but that’s usually due to not getting your loot on in time or not knowing what you can do or what opponents weapons do in turn. It’s on you. Still even with the rune system being unlock-able by money it’s never felt pay-to-win to me at all. Thank you snail and co. ### 5/5 — 5 just for the concept *2018-11-18, version 1.3.0* Yet to try it but this is just creative. Simple, but creative so if it runs smooth and the characters are balanced / interesting then it’ll stay 5 stars. Edit: Tried it for over a week now and it’s better than I’d hoped for. I’ve been playing this daily and It feels feels like “Rules if Survival” mixed with “Vainglory” which were my only other 2 mobile obsessions so great job guys. ### 5/5 — iPhone X review *2018-11-01, version 1.3.0* Yeah with a huge screen vision as a stat you can upgrade in the game makes a lot of difference from the iPhone 6. This game is moba + h1z1 If you know how to strategically play league or dota and not toast your guy and retreat when necessary you will find yourself an expert at this game immediately. Please take about 10-30 matches to learn all of the game functions in squad and once you know the game start playing duos with correct gear. This game is basically my MOBA+battle royal fix. I’m a huge PC gamer over 15 years and with all these new games coming out it really puts the two AAA genres in one. I don’t find myself playing Starcraft as much now a days and controlling my hero on this game is just as rewarding. I honestly think the matches are fast enough. There is a lot of engagement and it is pretty balanced. I fight over 15+ people per round so it’s not just a running simulator. ### 5/5 — Great game *2018-11-01, version 1.3.0* iPhone 8 here. This game is absolutely awesome! Keep up the good work! As of right now this game is pretty well balanced, each weapon has it’s own “gear set” to go after for maximizing the damage/tankiness of your build. Everyone has a pretty even chance to win. This game is very good. I hope that you guys keep this going for a long time! ### 5/5 — Amazing can’t wait for the future *2018-10-31, version 1.2.2* I absolutely love this game I’m a bit addicted lol. It works great you don’t have to pay for anything if you don’t want to. Now what I would like to see is better display and organizational things but I’m sure with time that will come. My issue is the point system once you get to a high rank all games give you 10 points 8 15 that’s nothing and it’s boring. There are still a good amount of ppl playing there are to many bots. If I win 10 points at diamond 2 and up but if I die early minus 50 it’s like so unrewarding. Also I believe solo duo and squad should all have different rankings and not mix everything together. And last on my list we should be able to earn tickets even if it’s only like 5 or something or put those rare skins at a higher price or different in game currency. I want them but I don’t have 50 bucks for every skin I want. Still 5 starts for this game i really hope to see a great future here --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*