# Sutter Health My Health Online — user reviews > 614 indexed App Store user reviews of Sutter Health My Health Online by Sutter Health, rated 4.46/5 from 15,600 ratings. - Source: https://appshunter.io/ios/app/sutter-health-my-health-online/id1103892054/reviews - App overview in markdown: https://appshunter.io/ios/app/sutter-health-my-health-online/id1103892054.md - Rating breakdown: 5★ 11,573 · 4★ 1,163 · 3★ 615 · 2★ 466 · 1★ 1,031 ## What do users think of Sutter Health My Health Online? Overall sentiment: neutral **Pros** - 🚀 Convenient and accessible - 🔒 Secure and private - 👍 User-friendly and easy to navigate - 🚀 Fast and efficient - 👍 Organized and informative - 👍 Excellent communication with doctors - 🚀 Streamlined appointment scheduling - 👍 Comprehensive medical records access **Cons** - 🐛 Buggy and unreliable - 🔍 Difficult to find/access certain features - 🔍 Confusing and unintuitive navigation - 🔍 Limited functionality compared to website - 🔍 Inconsistent performance across devices - 🐛 Frequent login issues - 🔍 Impersonal and lacking in customer support **Commonly reported bugs** - Inability to send attachments in messages - Disappearing or inaccessible messages - Incorrect or outdated patient information - Unreliable appointment scheduling and check-in **Most requested features** - Ability to view and trend test results over time - Option to print or download messages and documents - Improved integration with external healthcare providers - Enhanced notification system for messages and appointments - More personalized and customizable user experience ## Newest reviews (10 of 614) ### 4/5 — Auto Monthly Payment Doesn’t Work *2026-08-26, version 11.7.2* The automatic withdrawal for a monthly payment plan doesn’t work for some reason. It used to work, but now it doesn’t. ### 2/5 — Not so great *2026-08-25, version 11.7.2* I find it very confusing. I also don’t like that. I can’t just download my lab results easily. ### 2/5 — Terrible design *2026-08-19, version 11.7.2* Just another way to keep you from talking to a real person and having real service by putting you in a long queue for everything. App continually crashes. ### 3/5 — Lab orders *2026-08-17, version 11.7.2* I loved the app until you got rid of the pending lab and test section. Now I have no idea when I have lab scheduled. Terrible update! ### 3/5 — Where is lab test ordered *2026-08-12, version 11.7.2* With the changes to the Health Online can not locate the lab test ordered page. ### 2/5 — Message to MD *2026-08-12, version 11.7.2* It appears that I am unable to send a direct message to my MD. This is disappointing and inconvenient. ### 1/5 — Screening *2026-07-24, version 11.7.2* Tell me I need screening but doesn’t help me get an appointment ### 1/5 — Asking more questions and get nothing done *2026-07-24, version 11.7.2* This App was supposed to help us to get tasks done like making appointments, get prescriptions refilled or questions answered, but after using it for a few years, I find this App is asking us more and more not relavent questions and cannot get to the next steps to make appointments or get any information. Disappointing ### 2/5 — Messaging *2026-07-22, version 11.7.2* Rarely do I get a response from my doctors when I message them. ### 2/5 — Schedule *2026-07-13, version 11.7.2* Nightmare . You can schedule even you are approved because you will get message you need to be approved approval???? ## Most critical reviews (10 lowest-rated) ### 1/5 — Not intuitive/hard to navigate *2026-08-31, version 11.7.2* The app has too much happening, and not enough at the same time. It makes communicating with your provider harder and more confusing then it needs to be - for example, for virtual visits they require you to E- sign documents and say it in the app several times. However they don’t have the documents ready to e-sign. - (pregnancy/OBGYN specific) they send tedious reminders for appointments, but give no context in those reminder prep notifications what the appointment will cover. ### 1/5 — Utter garbage *2026-08-21, version 11.7.2* Simply cannot sign in, never send any text notifications. Can't get anything to reset my account. No support whatsoever. Sutter sucks ### 1/5 — Frustrating *2026-08-20, version 11.7.2* I’m currently in the middle of more than an hour of trying to troubleshoot multiple issues with the app (login, billing, linking my child’s account) and just keep getting transferred back and forth between one chat and another. I have also had multiple issues with receiving information via the app that I was told I would receive by phone or by email, and have missed important info by not checking the app when I didn’t believe I needed to. I really wish that critical healthcare info were not left up to checking a poorly functioning app! US healthcare is a dystopian hellscape! ### 1/5 — What is going on with billing???? *2026-08-19, version 11.7.2* Tricare has been my coverage for the past 25 years. Sutter is now saying I owe $1100 for a routine mammogram? WTH since when? Who is dropping the ball here? When I call Tricare they say that Sutter needs to resubmit. When I call Sutter they say tricare needs to call. In the meantime I’ve been overdue for my mammogram but not for $1100!!! ### 1/5 — Messages won’t load *2026-08-18, version 11.7.2* Messages no longer load, it just spins ### 1/5 — Harder to use *2026-08-14, version 11.7.2* Can’t find test ordered, and can’t see past appointment notes. It’s harder to navigate. ### 1/5 — Issues after maintenance *2026-08-13, version 11.7.2* I can’t load older messages to reply, not able to upload documents any more. ### 1/5 — Bad changes to ordered tests page *2026-08-12, version 11.7.2* The latest change was made to the ORDERED TESTS page, which they combined into the preventative care page. I relied on the previous UI to print out an easy to read list of all my lab orders for my weekly labs all on one page, but now it’s a convoluted mess. It combines my other institutions lab orders and with each lab order using large boxes and icons making it very hard to parse out. This layout change makes it much harder if not impossible to share my standing lab orders with my other health providers. This is feedback for this particular change and request to please consider reverting it back to the previous layout or at least give an option to print out lab orders with the previous layout. ### 1/5 — Doesn’t work well *2026-08-12, version 11.7.2* The app is very slow, doesn’t load messages properly, so I can’t communicate with my care team when I need to. , image download function faulty ### 1/5 — This app is woefully inadequate *2026-08-04, version 11.7.2* On iOS the badge is invisible. The navigation is from 10 years ago. It takes 15 minutes to find even the most basic things (i.e. messages). And messages disappear in two days. Your app is almost useless in an era when health care apps are critical. Take a look at Stanford Healthcare’s myhealth online. It’s a model to live up to. ## Most praised reviews (10 highest-rated) ### 5/5 — Dr Cohen *2026-08-26, version 11.7.2* Dr Cohen and his staff are outstanding and really take care of their patients. ### 5/5 — Facial log-in must be restored. *2026-08-26, version 11.7.2* While I have always found Sutter Health helpful, lately, I’ve lost face-login. I cannot access it; before it was on the sign-in page,clearly accessible. Please put it where we can find it so signing in is assured. It’s the best method. Taking time to contact doctors, manage upcoming visits, describe our symptom’s, and cancel or make appointments removes much time from our days. It EATS our days. When we continually—at least four times in the last two or three months—lose the ability to log in, as I lately have, we become deeply frustrated. I personally need to be getting exercise, not make texts. Varahi A ### 5/5 — Great App *2026-08-25, version 11.7.2* So much easier for reviewing test results and making appointments ### 5/5 — Amazing *2026-08-21, version 11.7.2* Convenient and accessible ### 5/5 — Very chop chop pre- operation paperwork! *2026-08-20, version 11.7.2* Santa Rosa Surgery & Endoscopy Center - An awesome and patient friendly place to have my procedure done! Once I stepped into the place, was greeted by the receptionist ( very friendly ) , the Pre-op team- Ms Linda, Ms Sidra ( both very friendly too and makes one feel at ease stat! ) and one of the RN that gave Nurse Linda her breaks , so sorry I forgotten your name . She has placed an IV line for me, very skillful and efficient!was Chop chop too ! Thank you very much! OR Team- Mr Troy, Mr Anthony, Ms Amy, Ms Amelia, Dr Howe and Dr Kuhn Post-op Team- Ms Denise RN, O the other RN that helped me put my socks and shoes on! I thank you and appreciate each one of you for giving me such a short and fantastic experience! Keep up the awesome job! Ciao! ### 5/5 — My Health Online *2026-08-04, version 11.7.2* looks fun! ### 5/5 — Love the App *2026-07-31, version 11.7.2* I really like using the Sutter MyHealthOnline. I can always look and see when appointments are scheduled, if I have any questions I can ask them and it’s very easy to use ### 5/5 — Great app! *2026-07-21, version 11.7.2* Works great and user friendly. ### 5/5 — Great tool *2026-07-10, version 11.7.2* My Health Online posts the results right away and it is easy to communicate with the Health care team as well. Access to past results is very helpful as well ### 5/5 — User friendly *2026-07-08, version 11.7.2* This health app is very user friendly! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*