# SVO.AI OmniChat — One AI inbox. Every channel.

> One AI inbox. Every channel. (iPhone/iPad app by Swepit Sdn Bhd.)

- Source: https://appshunter.io/ios/app/svoai-omnichat/id6770781150 (this page in markdown: same URL + `.md`)
- Developer: [Swepit Sdn Bhd](https://appshunter.io/developer/1494492111)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 16.0 · 2 MB
- Languages: English
- Released: 2026-06-09
- Data updated: 2026-06-25
- User reviews in markdown: https://appshunter.io/ios/app/svoai-omnichat/id6770781150/reviews.md

## What is SVO.AI OmniChat?

SVO.AI OmniChat is the AI-powered mobile companion to HiComm — the
omnichannel inbox that brings WhatsApp, WhatsApp Business, Facebook
Messenger, Instagram, and LINE conversations into one customer-service
workspace.

Designed for customer service teams that don't sit still. Whether
your team is at the counter, on the road, or away from the desk,
every customer message reaches the phone in their pocket — and AI
helps them reply faster.

POWERED BY AI

— AI Chatbot
  Automated replies for common questions, with handoff to a live
  agent the moment a conversation needs a human touch.

— AI Profile Builder
  Reads each customer's chat history and builds a structured profile
  — interests, intent, preferred language, recent topics — so your
  team walks into every conversation already informed.

— Auto-tagging
  Tags customers and conversations automatically based on AI analysis
  of message content. No more manual labelling; segments stay current.

— AI Journey
  Multi-step automated engagement flows triggered by customer
  behaviour — onboarding, follow-up, win-back — orchestrated by AI
  and visible end-to-end in the dashboard.

— AI Prompt Suggestions
  In the message composer, suggested replies appear inline based on
  conversation context and your business's tone.

KEY FEATURES

— Unified inbox
  See messages from every connected channel — WhatsApp, WhatsApp
  Business, Facebook Messenger, Instagram, and LINE — in one chat
  list, organised by page or sender.

— Real-time push notifications
  The moment a customer messages you, every device on your account
  gets pinged. Tap to jump straight into the conversation.

— Search across pages and customers
  Got 100+ connected pages? Search by name to jump to the right one
  in one tap. Inside a page, search by customer name, mobile, or
  email.

— Send the way you reply on desktop
  Text, photos, videos, audio, documents — the same composer your
  team uses on cs.hicomm.app, with native camera and gallery picker.

— Built for shared accounts
  Multiple staff on one account? OmniChat is built for that. All
  devices on the same login receive every new-message push, so
  whoever is free can respond.

— Offline-aware
  Lost connection? OmniChat tells you, and reconnects automatically
  the moment service comes back.

PRIVACY

OmniChat only accesses what's needed to do its job. We never sell or
share your customer data with advertisers. Full details:
https://cs.hicomm.app/privacy

REQUIREMENTS

— Active OmniChat / HiComm account
— iOS 15 or later
— Network connection


## Version history (last 3 releases)

### 1.0.5 — 2026-06-24

• Send voice messages right from the chat
• Attach photos — take a new one with the camera or pick from your gallery, and send several at once
• Performance and stability improvements for a smoother chat
• More reliable push notifications for new messages and customer updates

### 1.0.1 — 2026-06-11

Welcome to OmniChat — your HiComm dealer inbox, now on mobile.

Reply to customers across WhatsApp, WhatsApp Business, Messenger, Instagram, and LINE from one place, with real-time push notifications for new messages and customer-stage changes. Sign in with your existing HiComm account and your conversations are right there.

### 1.0 — 2026-06-09

No release notes.

## More apps by Swepit Sdn Bhd

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All apps by Swepit Sdn Bhd: https://appshunter.io/developer/1494492111

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-25.*