# SW Tickets — Mobile version - Ticket System

> Mobile support ticketing system for managing and resolving customer service issues. (iPhone/iPad app by Smartworks Tech Solutions Private Limited.)

- Source: https://appshunter.io/ios/app/sw-tickets/id6504776362 (this page in markdown: same URL + `.md`)
- Developer: [Smartworks Tech Solutions Private Limited](https://appshunter.io/developer/1786336055)
- Category: Business
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings
- Age rating: 17+
- Requires: iOS 15.1 · 33 MB
- Languages: American English
- Released: 2024-06-27
- Data updated: 2026-09-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sw-tickets/id6504776362/reviews.md

## What is SW Tickets?

Introducing Smartworks' mobile version of support ticketing system designed to revolutionize how you manage and resolve support issues. Whether you are dealing with technical glitches, service requests, or general inquiries, our app provides a seamless platform for agents to get hold of the tickets and track their progress until resolution. 
 
Key features include:


User-Friendly Interface: Easy-to-navigate and seamless workflow.
Real-Time Updates: Receive instant notifications on ticket status and updates.
Efficient Ticket Management: Resolve your support tickets with action taken and resolution provided.


Transform your support processes, improve customer satisfaction, and boost productivity with our comprehensive ticketing system.

## Key features

- User-friendly interface
- Real-time notifications
- Efficient ticket resolution
- Progress tracking
- Seamless workflow


## Frequently asked questions about SW Tickets

### What is SW Tickets?

SW Tickets is the mobile version of Smartworks' support ticketing system. It allows agents to manage and resolve customer support issues on the go, track ticket progress, and provide resolutions.

### How does SW Tickets help improve customer satisfaction?

By providing real-time updates and an efficient workflow for ticket resolution, SW Tickets helps agents address customer issues faster and more effectively, leading to improved satisfaction.

### Is SW Tickets easy to use?

Yes, SW Tickets features a user-friendly interface designed for easy navigation and a seamless workflow, making it simple for agents to manage their tasks.

### What devices does SW Tickets support?

SW Tickets is available for iPhone and iPod devices.

### How often is SW Tickets updated?

The latest version of SW Tickets is 3.11.2, last updated on June 26, 2026. This indicates a recent and actively maintained application.

### What is the age rating for SW Tickets?

SW Tickets has an age rating of 17+, suggesting it is intended for mature users.

### Does SW Tickets have ads?

No, SW Tickets does not contain advertisements.

### What is the rating of SW Tickets?

SW Tickets has a perfect rating of 5.0 stars based on one user review.

## Version history (last 5 releases)

### 3.12.0 — 2026-08-20

- Introduction of Individual Assignment of Tickets
- Bug Fixes and other Improvements

### 3.11.2 — 2026-06-26

UI improvements and bug fixes

### 3.11.0 — 2026-06-01

Bug fixes and UI improvements

### 3.9 — 2025-07-02

Enhancements in custom flows and some bug fixes

### 3.8 — 2025-06-25

1. Users can now add external clients for the ticket creator to see (select departments)
 
2. New custom workflows
 
3. UI improvements and bug fixes

## More apps by Smartworks Tech Solutions Private Limited

- [Smartworks Mobile App](https://appshunter.io/ios/app/smartworks-mobile-app/id1489689066)
- [Workctrl](https://appshunter.io/ios/app/workctrl/id6739703138)

All apps by Smartworks Tech Solutions Private Limited: https://appshunter.io/developer/1786336055

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*