# Swachhata-MoHUA

> Citizen reporting app for civic issues to municipal authorities. (iPhone/iPad app by Janaagraha.)

- Source: https://appshunter.io/ios/app/swachhata-mohua/id1124033628 (this page in markdown: same URL + `.md`)
- Developer: [Janaagraha](https://appshunter.io/developer/559705427)
- Category: Productivity
- Price: Free
- Rating: 3.40/5 from 89 App Store ratings · 93 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 37 MB
- Languages: American English, Bangla, Hindi, Kannada, Malayalam, Marathi, Odia, Tamil, Telugu
- Released: 2016-06-16
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/swachhata-mohua/id1124033628/reviews.md

## What is Swachhata?

The Swachhata-MoHUA is the official app of  Ministry of Housing and Urban Affairs (MoHUA), GOI. 
 
The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward. 
The app has been built by IChangeMyCity – a division of Janaagraha, a Bengaluru based non-profit working to improve the quality of life in India’s cities and towns.
 
How does it work?
 
Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories.
 
・Garbage dump
・Garbage vehicle not arrived 
・Dustbins not cleaned
・Sweeping not done
・Dead animals
・Public toilet(s) cleaning
・Public toilet(s) blockage
・No water supply in public toilet(s)
・No electricity in public toilet(s)
 
The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer.
 
You can also vote up on any other complaint relevant to you. You will get regular updates on the ​status of the complaint in​ the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer. 
You can also reopen the complaint if you are not satisfied with the resolution of the complaint.

## Key features

- Report civic issues with photos
- Automatic location capture
- Complaint forwarding to city corporations
- Status updates and notifications
- Reopen unresolved complaints
- Vote up on existing complaints

## Recent user reviews (10 of 93)

All indexed reviews: https://appshunter.io/ios/app/swachhata-mohua/id1124033628/reviews.md

### 1/5 — Drainage over flow issue

*2026-07-01*

Complaint submitted over 4 days ago no responded so far . Lot more to do for village swachhata ki lea

### 1/5 — Useless Application

*2026-06-25, version 3.6.47*

No action has been taken on the complaint so far, and I cannot see any progress or updates on its status. It would be better if there were an option to visit the office and file the complaint physically.

### 3/5 — Need more anony

*2026-02-10*

I used to post complaints for any types of garbage dumps near my area. However one day i was contacted by one of the municipal corporation officer who asked me my name address and other details politely. And then gave it to the corporator whose area was receiving complaints then few hours later i was contacted by the corporator to not post any complaints online. And contact me directly so that the issue can be resolved. I did tried that as well. However that was just their way of making a person silent and not do anything. Overall this is a great application but needs to remove or keep the complainants demographic or personal details more discreet. Ultimately i have stopped posting more complaint.

### 1/5 — Waste of time and effort

*2026-02-03, version 3.6.41*

I had reported a complaint requesting for clearance for solid waste (construction materials from road repair), soon with 1 hr of reporting the complaint I received a acknowledgement saying “On the job” which made me feel very positive impression about the app however it seems it was to soon. Its over three weeks now nothing has been done yet, not even any visits has been made by any officials. So I feel this is a waste of time and effort which has no use.

### 1/5 — Just for show off Application

*2026-01-18*

Complaint many time no action taken  …. Shame on people who handle this application

### 1/5 — Not working

*2026-01-07, version 3.6.39*

This app doesn’t work for complaints in villages or towns. Where majority of the problems are about open defecation and garbage dumps.

### 1/5 — પબ્લિક ને ઉલ્લુ બનાવવા ની એપ

*2026-01-04*

મેં એક મહિના થી કમ્પ્લેઇન આપી છે પરંતુ હજુ પણ તેના પર કોઈ કામ નથી થયું તેનો અર્થ એ થાય કે આ પબ્લિક ને ઉલ્લુ બનાવવા ની એપ છે

### 1/5 — Srinath

*2025-12-08, version 3.6.39*

App doesn’t allow typing location name. Works only with current location. Can’t be used by people who live elsewhere.

### 3/5 — Can’t Upload photo anymore

*2025-11-19, version 3.6.39*

The option to upload a photo has also been removed which makes it more difficult to file a complaint. Now it requires the complainant to stay in the area, login to the app and take a photo adding friction to the process.
The response rate to previously filed complaints has been very good, and I intend to keep using the app, but the bugs are a problem.

### 1/5 — Bogus App

*2025-11-02*

This app has turned out to be a major disappointment and an utter waste of citizens’ time and effort. I was initially pleased when I received a notification suggesting that action was being taken, but I have now realized that it’s likely an automated message triggered after raising a complaint — sent with a delay to create the illusion of progress. Over a month has passed, and absolutely no action has been taken.

There appears to be no escalation matrix or direct channel to reach higher authorities when an issue remains unresolved. Even basic civic concerns — such as sewage water overflow damaging the roads — are being ignored. In one case, a complaint was prematurely marked as “resolved” with an unrelated photo uploaded from a completely different location.

This system, instead of empowering citizens, ends up misleading those who genuinely care about the city and take the effort to report problems. An escalation mechanism and accountability framework are urgently needed to make this platform meaningful and trustworthy.

## Frequently asked questions about Swachhata

### What does the Swachhata-MoHUA app do?

The Swachhata-MoHUA app allows citizens to report civic-related issues such as garbage dumps, uncleaned public toilets, or garbage vehicle non-arrival. Users can post a picture of the issue along with its location, which is then forwarded to the concerned city corporation and assigned to a sanitary inspector for resolution.

### How do I report an issue using the app?

To report an issue, you simply take a picture of the civic problem using your smartphone and select the appropriate category. The app automatically captures the location and allows you to add a landmark. Your complaint will then be assigned to the relevant sanitary inspector or engineer.

### Is the Swachhata-MoHUA app free to use?

Yes, the Swachhata-MoHUA app is completely free to download and use. It is the official app of the Ministry of Housing and Urban Affairs (MoHUA), GOI, and does not have any in-app purchases or advertisements.

### What kind of civic issues can I report?

You can report a variety of civic issues including garbage dumps, garbage vehicles not arriving, dustbins not cleaned, sweeping not done, dead animals, and issues related to public toilet cleaning, blockage, lack of water supply, or electricity.

### What happens after I submit a complaint?

After you submit a complaint, it is forwarded to the city corporation and assigned to the concerned sanitary inspector. You will receive regular updates on the status of your complaint, including a 'Resolved' image uploaded by the inspector. You also have the option to reopen the complaint if you are not satisfied with the resolution.

## Version history (last 5 releases)

### 3.6.47 — 2026-04-25

citizen Feedback Language issue fixed

### 3.6.46 — 2026-04-25

Citizen Feedback Added

### 3.6.45 — 2026-02-03

Timestamp added in photo upload

### 3.6.41 — 2026-01-23

Security related changes done.

### 3.6.39 — 2025-09-17

Photo is required for complaint creation

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## More apps by Janaagraha

- [Swachh Delhi:The Official App](https://appshunter.io/ios/app/swachh-delhithe-official-app/id1064920110)
- [Public Eye - Official BTP App](https://appshunter.io/ios/app/public-eye-official-btp-app/id1078185315)
- [Pothole Fix - The Official App](https://appshunter.io/ios/app/pothole-fix-the-official-app/id1137592134)
- [IChangeMyCity.](https://appshunter.io/ios/app/ichangemycity/id1239689812)
- [IChangeMyCity - Engineer](https://appshunter.io/ios/app/ichangemycity-engineer/id1320868414)

All apps by Janaagraha: https://appshunter.io/developer/559705427

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*