# SWACU Mobile — user reviews > 104 indexed App Store user reviews of SWACU Mobile by Southwest Airlines Federal Credit Union, rated 4.75/5 from 5,920 ratings. - Source: https://appshunter.io/ios/app/swacu-mobile/id1385177693/reviews - App overview in markdown: https://appshunter.io/ios/app/swacu-mobile/id1385177693.md - Rating breakdown: 5★ 5,221 · 4★ 310 · 3★ 114 · 2★ 55 · 1★ 195 ## What do users think of SWACU Mobile? Overall sentiment: negative **Pros** - 🤝 Great customer service - 💳 Easy mobile check deposit - 💰 Competitive interest rates - 🤖 Convenient mobile banking **Cons** - 🐛 Frequent app crashes - 🔄 Slow and buggy performance - 🔑 Frustrating login issues - 📲 Lack of landscape mode support - 🔄 Constant need to re-login - 📤 Unreliable mobile deposit **Commonly reported bugs** - App freezes when switching between accounts - Mobile deposit fails with inconsistent error messages - Unable to update address or personal information - Constant prompts to update app with no available update **Most requested features** - Add Zelle or other P2P transfer options - Implement Face ID/Touch ID login - Improve navigation and UI layout - Increase transaction history visibility - Add landscape mode support for tablets ## Newest reviews (12 of 104) ### 3/5 — Mobile Deposits *2025-02-24, version 22.2.5.58* Very hard to capture images of check. Many redo’s to make a deposit. ### 2/5 — Antiquated *2025-01-11, version 22.2.5.58* The only bank that still wants you to fill out a form and fax them for various reasons. But it’s free, so I guess I’m getting what I paid for. Nothing. ### 4/5 — Pretty good app *2024-12-16, version 22.2.5.58* This app is pretty good. The only real issue is for some reason the login info is never saved properly and the Face ID doesn’t work. ### 3/5 — 𝙰𝚙𝚙𝚕𝚎 𝚙𝚊𝚢 *2024-09-03, version 22.2.5.58* If this bank would have Apple Pay and more ATM options to deposit and withdraw, it would be great ### 3/5 — Zelle!!! I want Zelle!! *2024-07-27, version 22.2.5.58* I need to transfer money from my B of A ### 4/5 — Landscape Mode *2024-06-24, version 22.2.5.58* Please consider adding landscape mode support for the iPad version of your app. ### 3/5 — Can Zelle, etc *2024-03-21, version 22.2.3* Can’t Zelle, can’t transfer quickly to other credit unions. ### 2/5 — Not As Efficient As The First One *2023-12-09* 1-The app needs to have the QuickView functionality that lets you see what you have in your account with a click of one button. 2-Please return the availability to do fast transfers. Having to search and then click at least four times to transfer money defeats the purpose of the app. I might as well use a computer. 3-Apple doesn’t allow for Fingerprint login, why not?? 4-In settings what does “Customize Your Online Banking Experience” mean? I clicked it and nothing happened...?? 5- What is the < button in the top left corner for? 6-The buttons/icons need to be bigger. The font is too small. These are just a few things that need to be changed. I agree with the other reviewer, I liked the old app better. **Developer response:** We value your feedback, and it helps us make meaningful improvements. Please continue to share your thoughts, and we'll work diligently to enhance the app based on your suggestions. We apologize for any inconvenience you've experienced, and we're dedicated to delivering a better app experience in the future. ### 2/5 — Always having to verify *2023-11-28, version 22.2.3* So annoying having to constantly get a code to verify of prove I’m not a computer. Annoying app! ### 3/5 — Unreliable *2023-11-21, version 22.2.3* I’ve had to call one out of three times I use app to reset info that I’ve entered correctly in the first place. Even submitting review is a pain, won’t take any nickname. Why is nickname even necessary? ### 1/5 — Check Deposits *2023-08-21, version 22.2.3* So many errors when trying to deposit checks, the technology seems to be lacking compared to other banks ### 2/5 — Check deposit *2023-08-13, version 22.2.3* It is Always Difficult to deposit checks. It never takes on the first try and it is very frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken *2025-04-04, version 22.2.5.58* This app has been on the fritz for about 2 weeks. I’m trying to pay bills and I can’t even simply see my balance. So frustrating … ### 1/5 — Ridiculous *2024-11-12, version 22.2.5.58* 5 dollar transfer fee from 1 account to another. Give me a break ### 1/5 — Update the app to allow rotation *2024-11-08, version 22.2.5.58* Allow the app to rotate so I can turn my iPad sideways to use the app. This is how all of my bill pay apps are except for SWACU mobile so I don’t use the app. ### 1/5 — Change of Address *2024-11-01, version 22.2.5.58* I recently did a change of address in th middle of the month and I was told by the end of this month my address will be updated on my monthly statements. Somehow, it’s still using my old address and I’m not happy about it. I’m trying to build my credit and need my bank statement up to part and it’s slowing my process down, and I’m not happy about it. ### 1/5 — Annoying to use *2024-10-06, version 22.2.5.58* Have to turn IPad sideways to use the app…. Also, would like more transaction shown when checking on acts . ### 1/5 — Come On Southwest *2024-06-07, version 22.2.5.58* This App has BEEN mediocre at best. It’s unnecessarily complicated. On more occasions than not I have to take extra steps to access my account that should be necessary, constantly having to reset my password or call to get access when I haven’t changed anything. It gives me anxiety to have to use this app. ### 1/5 — Mobile deposit terrible *2024-02-29, version 22.2.3* 5 times trying to deposit a single check. Really ### 1/5 — Garbage App *2023-11-21, version 22.2.3* SWACU not a serious company regarding tech. Just copy USAA. Like SWA a very very mediocre operator. ### 1/5 — It’s so hard to just pay your bill *2023-11-03, version 22.2.3* Everything about it is hard ### 1/5 — App *2023-08-28, version 22.2.3* App run to slow and freezes evert time I use it I have tried to deposit a check 3 times so far I’m keeping my fingers crossed this time to see if it works No option to fix what the app doesn’t like it just freezes and you have to close it out religiously in and start the whole thing over again ## Most praised reviews (10 highest-rated) ### 5/5 — Actually good *2025-02-26, version 22.2.5.58* Yes, it can be slow, but this app is really helpful, so it deserves 5 stars! ### 5/5 — Holiday greetings *2024-11-29, version 22.2.5.58* Thanks as always. Banking with SWACU is like having a good friend in the bank business. Best wishes from the Taylors out in Elkhorn Ne ### 5/5 — So easy *2024-10-05, version 22.2.5.58* Make life so much easier with this app and mobile deposit- ty SWACU and to the CSR agent who helped me get this started- may God bless! ### 5/5 — Face ID *2024-07-24, version 22.2.5.58* I wish we had it ### 5/5 — Why SWACU? *2024-02-09* Every aspect of banking with the SW Airlines Credit Union has been superior to any other banking experience I’ve ever had. The people are courteous and informative, and the process is smooth and efficient. They offer some of the best interest rates in the industry. SWACU sets the standard. **Developer response:** Thank you so much for your glowing review! We're delighted to hear that your banking experience with Southwest Airlines Credit Union has exceeded your expectations. ### 5/5 — Great job!! I can’t remember my security answers, so an option to send a code was welcome! *2023-08-29, version 22.2.3* See above ### 5/5 — 10 STARS *2023-08-16, version 22.2.3* A STAR IS BORN, AGAIN AND AGAIN, IT SHALL BE CALLED, SWACU. ### 5/5 — First time using the app. *2023-08-02, version 22.2.3* Easy to use. ### 5/5 — No Landscape Capability *2023-07-25* Unlike many other of my financial apps, the “new” version of the SWACU app does not rotate to a landscape format on my iPad. To me, this indicates a lack of competence or foresight on the part of the programmers/IT people. This should be a no brainer, especially when it’s touted as new and improved. Recommend this be changed to allow a landscape capability. **Developer response:** Hello! Thanks so much for your suggestion. We're definitely going to explore the potential of improving our landscape capability. We sincerely value your input. ### 5/5 — SWACU ❤️ *2023-06-29, version 22.2.1* Been with SWACU since 2018!! ⭐️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*