# SWAN Libraries + — user reviews > 53 indexed App Store user reviews of SWAN Libraries + by System Wide Automated Network, rated 1.80/5 from 73 ratings. - Source: https://appshunter.io/ios/app/swan-libraries-plus/id6473793650/reviews - App overview in markdown: https://appshunter.io/ios/app/swan-libraries-plus/id6473793650.md - Rating breakdown: 5★ 7 · 4★ 2 · 3★ 5 · 2★ 16 · 1★ 43 ## What do users think of SWAN Libraries +? Overall sentiment: negative **Pros** - 👍 Easy to look up books - 👍 Can place holds easily - 👍 Can see checked out books - 👍 Get notified for pick up - 👍 Digital library card available - 👍 Good for searching and exploring - 👍 Works for checking out - 👍 Works for creating lists - 👍 Old app was fine (mentioned by some) - 👍 Basic functionality works for some users - 👍 Can renew books - 👍 Mobile access to library card **Cons** - 🐛 App crashes frequently - 🐛 Constantly logs out users - 🐛 Slow loading times - 🐛 Filters do not work - 🐛 Discover section is blank - 🐛 App won't open - 🐛 Keyboard/number pad not working - 🐛 Difficult to navigate - 🐛 Search requires retyping - 🐛 Inconsistent filter results - 🐛 Clunky interface - 🐛 Limited options - 🐛 Kicked out of app for no reason - 🐛 App is unreliable - 🐛 Not smart or intuitive - 🐛 Glitchy operation - 🐛 Loading screen issues - 🐛 Filters don't stick - 🐛 Category toggles are tricky - 🐛 App is garbage - 🐛 Takes forever to load - 🐛 Locks up iPhone - 🐛 App immediately crashes - 🐛 Major issue with crashing - 🐛 So sad, won't open - 🐛 Important features don't work - 🐛 Frustrating experience - 🐛 Awful slow and clunky app - 🐛 Not better than last version - 🐛 Cumbersome and a downgrade - 🐛 Gutter trash - 🐛 Extremely limited functionality - 🐛 Basic, boring and slow - 🐛 Annoying notification prompts - 🐛 Slow & Barely Works - 🐛 Needs lots of improvement - 🐛 Not ready for prime time - 🐛 Forgot pin link doesn't work - 🐛 Can't get a book sent to my library - 🐛 App startup is cumbersome **Commonly reported bugs** - Category toggles are tricky and don't reflect changes immediately - Pick up location changes don't seem to stick - App logs users out constantly - Discover section is blank, new content doesn't appear - Filters to search for items no longer work - App works less than 50% of the time - App is logged out every session, requires re-entry of library card number - Cannot sign back in after being signed out - Keyboard and Number pad do not work on login screen - App takes forever to load - App is impossible to customize - App is clunky and has very little options - App kicks users out for no reason - App is generally unreliable - App is not smart or intuitive - App is buggy and unreliable - App is consistently closing out and logs users out at random - Filters for searches frequently don't work - Buggy mediocre app - Search requires retyping the entire field - Filters by media format show results of filtered-out formats - Filtering by library only shows home library and eVideo - App crashes constantly - App is slow - App is signed out for no reason on a weekly basis - App locks up iPhone before login - App asks for Library Card # and return from keypad does NOT work - App crashes on startup - App is bricked after latest update - Categories on discover page aren't linked or showing selected ones - Tapping account icon and menus has a delay, leading to double taps - Search filtering doesn't work - Offline ecard access doesn't work - Cannot select library location to get past initial screen - Error when requesting certain holds - App won't open - App immediately crashes - App crashes when it starts - App won't open anymore, just crashes immediately - Tapping holds crashes app - App startup is cumbersome, requires selecting library each time and reading trivia screens - Tapping my holds list keeps crashing the app - Notifications are enabled but app says they are not - App doesn’t support automatic iOS light/dark mode - Correct login info returned as incorrect on first input - Forgot PIN link returns a blank window - Progress bar is choppy and not indicative of loading time - Brightness doesn't return to original setting after using ecard - Double/back to back loading icons at the start of future app launches - App keeps crashing and/or losing account info during a session - Old app was working fine, new app is a mess - Filters are ignored - App is extremely limited in functionality - Categories like New DVDS do not open/populate - App asks to allow notifications EVERY TIME - For every book ordered, user has to input their library - App is slow to start up - App provides no convenient access to the library - Facial recognition to open app should be available - In notifications, enable all switch is confusing with individual alerts - App is slow to load - Have to force quit and go back in to see account info - App is buggy **Most requested features** - Fix the issue of being logged out every session - Improve category toggles and make changes stick - Fix discover section to show new content - Make filters work correctly - Add app support to website - Improve loading times - Allow customization - Add more options - Fix the issue of being kicked out of the app - Improve reliability - Make the app smarter and more intuitive - Fix glitching and bugs - Improve loading screen experience - Ensure changes to pick up locations stick - Allow retyping search fields instead of full retype - Fix filter results to match selected media formats - Allow filtering by any library, not just home library - Add self checkout option - Add facial recognition to open app - Improve notification enabling process - Add variety to loading screen facts - Add a report feedback option - Improve backward compatibility for older iOS versions - Add a spinner or hourglass for loading - Make categories on discover page linked - Allow users to select library every time or remember it - Add a submit or go button after entering library card number - Add a percentage to the progress bar - Add more fun facts with variety - Ensure brightness returns to original setting after using ecard - Remove double loading icons - Fix 'Forgot PIN' link to work - Add option to create a new account - Include all libraries in the pick-up location list - Add a search guidance for users - Make the app less annoying with notification prompts - Add a dark mode option - Improve the discover page functionality ## Newest reviews (15 of 53) ### 2/5 — Buggy *2026-05-24* Managing the category toggles is tricky. You toggle the button, the app does something, but the toggle button stays the same, when in reality there is a delay. This creates confusion since you’re never quite sure if the change stuck or not. Likewise the pick up locations — the changes don’t seem to stick at all. ### 2/5 — Just frustrating enough *2026-03-03, version 26.02.00* I try to use it all the time. I find it smooth and simple. But it logs me out constantly. ### 2/5 — Discover section of App is blank, filters no longer work *2026-02-07, version 26.01.00* The site was semi-functional at first, but many portions of app have stopped working. New videos and books no longer appear in the Discover section. Filters to search for items such as only DVDs no longer work at all. Fine if all you want to be able to do is see what you have checked out. ### 2/5 — library deserves better than this *2025-11-02, version 25.10.00* this app is okay. it works less than 50% of the time ### 2/5 — I want to LOVE it….but I CAN’T *2025-08-15* The functionality of the app is great for searching, exploring and even placing holds but there’s one HUGE problem that renders the app next to useless. I am logged out every session. There’s no way to remain logged in to the app. I’m not sure if it’s due to a glitch or functionality but the fact that I have to find and enter my library card number every time I want to use the app is a huge deterrent. PLEASE FIX THIS ISSUE!!! ### 2/5 — Good when it works… *2025-06-09* The app is great for checking out, placing holds and even creating lists but the app is consistently closing out and logs you out at random. One of the perks of having an app is not having to have the card/number on hand but having to log in at every use makes the app not worthwhile. I really hope they can find an update to solve the glitching. ### 2/5 — Unreliable *2025-03-27* This is the only online catalog that my library uses and that’s the only reason I downloaded for the convenience. It’s a pretty basic app and when it works is fine but it’s very buggy and unreliable. I get so frustrated. I just login online laptop instead most days ### 2/5 — Glitchtastic! *2025-03-12* Don’t judge a book by its cover. This app looks slick but it’s soooooo sticky. I am regularly kicked out and have to re-enter my password. Sometimes it won’t let me back in at all for extended periods of time. A while back there were filtering problems but those seem to be better. And the loading screen has seen a huge improvement over the initial screen with the library facts. But there are still lots of problems (and glitches) in the operation of an app that should be smooth and easy to use. And it’s one of the apps I use frequently, so it’s extra frustrating that it doesn’t work properly. For those saying don’t hate, these things need to be said so developers are aware of the problems and can do better, respond with bug fixes, and make their product more functional. ### 1/5 — Feedback and suggestions *2024-07-06, version 24.05.00* this needs iOS 16 now?? Weak. You shouldn’t brick the backward compatibility. For any users reading - If it crashes on startup you prolly don’t have ios16 ### 2/5 — Not Great *2024-06-14, version 24.05.00* I don’t really care for this app. It takes a long time to load compared to other apps, it constantly logs me out, and the filters for searches frequently don’t work. ### 1/5 — App immediately Crashes *2024-06-01, version 24.05.00* For about a week, I can’t even open the app. It immediately crashes and closes. ### 1/5 — Major issue *2024-06-01, version 24.05.00* The app crashes when it starts, so I can’t even use it. I have this problem on both my IPhone and my IPad. ### 1/5 — So sad *2024-05-29, version 24.05.00* Won’t even open for me anymore. I click the icon and it just crashes immediately. Already tried deleting the app and re-installing but that didn’t help. So disappointing because I loved the prior version. ### 2/5 — Important Features Don't Work *2024-04-09* I can reserve books and get my ecard but other important features like search filtering and offline ecard access don't work ### 1/5 — Doesn’t work *2024-04-03, version 24.03.01* I can’t even select my library location to get past the initial screen. Please reconnect the catalog to the old app, this app doesn’t work. ## Most critical reviews (10 lowest-rated) ### 1/5 — No app support! *2025-08-10* The Swan library plus app signed me out and now I can’t sign back in. I can select my library, but my keyboard and Number pad will not work and I am running the latest iPhone software. There is no app support anywhere on their website. Disappointed. ### 1/5 — The worst *2025-07-08* I wish I could say something good about this app…it takes forever to load, it’s impossible to customize, it’s clunky and has very little options. It is very common to be kicked out of this app for no reason. Today alone, I’ve been kicked out 3 times. It’s annoying and I wish for so much more, especially because I am a very frequent library user. ### 1/5 — Not good *2025-04-24, version 25.04.00* The app is generally unreliable. It’s not smart or intuitive. So much potential, but l I feel is frustration ### 1/5 — Terrible *2025-03-10* Buggy mediocre app. Let’s start with something very minor. You search. You need to tweak your search so you go back and you can’t just adjust the search field input, you must retype it entirely. Why? Why when I filter the search by media format it shows results of formats I tried to filter out? If I filter by library I only get a choice of my home library and things like eVideo. That is so stupid. I spend more time at other libraries on my system than my home library but if I want to limit my search to another library I cannot on this ridiculously stupid app. While actually there I can use their PC station. I’m going to add my system’s search web page to my home screen and use that. The app I’ll keep just for looking at my account to save logging in, if the app is. And speaking of which I’m getting weary of having to log back in. Wish our system would buy other software. ### 1/5 — This app is garbage *2025-03-06* Ever since the original was replaced with this trash, nothing has worked. It’s slow. It crashes constantly. I’m logged out of it automatically. It’s the worst. I can’t imagine the developers even care because even the librarians acknowledge how trash this thing is. Technology, huh?? ### 1/5 — App slow *2025-03-05, version 25.02.00* This app seriously needs to be updated. When it works it’s great but I am signed out for no reason on a weekly basis, besides it running slowly ### 1/5 — Junk *2025-02-21, version 25.01.00* Locks up my up-to-date iPhone before login. Repeatedly. ### 1/5 — App not working *2024-09-05* As you open the app it ask for Library Card # and when you click return from keypad it does NOT work. It should have submit button or go button to take to the next step. Developer not test the app fully before rolling out for consumers. Who says new app is better. Like people says “Old is Gold”. Older app was working just fine. ### 1/5 — Swan libraries + *2024-07-31, version 24.07.00* I love my library but I absolutely hate this app. It’s always crashing and is much too slow!!! ### 1/5 — Keeps crashing! *2024-07-09, version 24.06.00* The app won’t even open! It just keeps crashing. I tried uninstalling, reinstalling, restarting. Help?!? ## Most praised reviews (10 highest-rated) ### 5/5 — Love it! *2025-04-23* So far I been using it for a while and I haven’t really had any issue with it. It’s so easy to look up books you’re interested in. See what libraries have it available to place a hold on them. See what books you have borrow or have hold for. Get notified when your books are ready for pick up! Pretty straightforward plus you get a barcode if you forget your library card at home!!! ### 5/5 — Great app *2024-11-24* Amazing but one problem. Holds take a long time and I have one from February I just cancelled and it’s November. Just wish my library would be faster, but it works. Also, DO NOT LISTEN TO THE ONE STAR REVIEWS THAT COMPLAIN. This app is amazing and I love it. No insulty-insults plz one star trolls >:( ### 5/5 — The app works fine for me *2024-08-01* I see reviews about filters not working or having to sign in repeatedly, crashes, etc. I’ve had none of these issues. I’ve been able to open the app on multiple days already signed in, filter my searches and place holds for books to be transferred to my local library. I’ve also used the app's digital library card instead of carrying the physical card. App hasn’t crashed at all. I don’t have to manually select my library every time I open the app. Everything seems to work just fine. Will update if I spot any problems ### 5/5 — How is it a big *2023-12-18* I don’t know what I ### 4/5 — Feedback and suggestions *2024-05-26* The latest update causes a crash on start. App is bricked! Before I updated… The categories on the discover page aren’t linked or showing the ones I’ve selected in the Manage Categories page. Itd be nice for a spinner or hourglass after tapping the account icon and its menus. Example..When I tap the Holds menu it takes 3-4 seconds to load and so I assume my tap didn’t register and so I tap it again, then Holds opens an immediately closes. Also a report feedback option would be nice. Thanks for reading! ### 4/5 — Feedback and suggestions *2024-05-20* The categories on the discover page aren’t linked or showing the ones I’ve selected in the Manage Categories page. Itd be nice for a spinner or hourglass after tapping the account icon and its menus. Example..When I tap the Holds menu it takes 3-4 seconds to load and so I assume my tap didn’t register and so I tap it again, then Holds opens an immediately closes. Also a report feedback option would be nice. Thanks for reading! ### 4/5 — Very how are the girls *2024-01-15* I have to go to the store ### 3/5 — difficult to navigate--workable, but you know *2024-03-11, version 24.02.00* hj ### 3/5 — Basic, boring and slow, but better than nothing *2024-03-02* The loading screen forces me to read the same two facts repeatedly every time I open the app. Considering it’s an app for libraries it could have a little more variety, like tell me new facts or just show me a little animation of a book opening instead. Managing browsing categories is painful. Literally the only business I want to retain my data is my library so that finding interesting material would be easier, but alas my discover page is uneventful and irrelevant. ### 3/5 — Self checkout needed *2024-01-15* It’s ok but one of the things I liked best about this app before was that it had a self checkout option. This is not available. Yet? Hopefully soon that will change? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*