# Swapfiets — user reviews > 134 indexed App Store user reviews of Swapfiets by Swapfiets, rated 4.60/5 from 519 ratings. - Source: https://appshunter.io/ios/app/swapfiets/id1330923084/reviews - App overview in markdown: https://appshunter.io/ios/app/swapfiets/id1330923084.md - Rating breakdown: 5★ 430 · 4★ 38 · 3★ 12 · 2★ 8 · 1★ 31 ## What do users think of Swapfiets? Overall sentiment: negative **Pros** - 🚴 Quality bikes with reliable construction - 🔧 Convenient maintenance and repair service - 💰 Affordable subscription model - 🏪 Friendly and helpful staff in stores - 🛡️ Peace of mind with bike protection - ⚡ Quick bike swaps when available - 🌍 Sustainable transportation solution **Cons** - 🐛 App frequently crashes and malfunctions - 📱 App requires constant use for essential functions - ⏳ Long wait times for repairs and appointments - 💸 Hidden fees and unexpected charges - 🔐 Difficult cancellation process with rigid policies - 📞 Poor customer service responsiveness - 🚫 Limited bike availability in some areas - 🔑 Lack of transparency about terms and conditions - 🚚 Unreliable home delivery and pickup services - ⚠️ Bike quality inconsistencies - 🔄 Swap function frequently non-functional - 💳 Payment processing issues and errors - 🌐 Website and app integration problems **Commonly reported bugs** - Login fails with 'something went wrong' error - App crashes on appointment booking - Time slot selection not saving in cancellation flow - Swap button non-functional - App incompatible with older iPhone models - Redirect loops between app and website - Payment card linking failures - Subscription management buttons unclickable - App logs out immediately after login - Appointment confirmation emails not received - QR code login requirement added without warning - Blue screen with unclear button actions **Most requested features** - Alternative cancellation methods beyond app - Phone-based customer support availability - Home pickup service for bike returns - Clear appointment confirmation system - Better bike size and model selection - Improved app performance and stability - Real-time repair appointment availability - Transparent fee structure display - Automatic insurance opt-in notification - Support for older device compatibility - Desktop-based appointment booking - Persistent login with biometric options ## Newest reviews (15 of 134) ### 4/5 — Peace of mind *2026-02-10, version 4.0.54* I have been in Leiden from September till now with a Swapfiets bike. It gives me peace of mind for any issue I face and go to their shop, the repair or the replacement is immediate. The staff I dealt with is most of the time very nice and fast. ### 3/5 — Nachhaltigkeit… *2025-09-06, version 4.0.50* wird in euren Filialen beworben. Umso unverständlicher, dass eure App nun auf meinem iPhone SE den Dienst versagt. Der Funktionsumfang war nie besonders groß, daher kann es doch eigentlich nicht so schwer sein, auch eine ältere Version weiter anzubieten. ### 2/5 — Verwaltung Abonnement fehlerhaft *2025-08-16, version 4.0.49* man kann bei Abonnement verwalten, Abonnement beenden die blauen bubbles nicht anklicken, um den Vertrag zu beenden ### 2/5 — Reparatur erst in 15 Tagen *2025-07-31, version 4.0.47* Halben Monat in München auf Reparatur warten müssen ist nicht okay bei 19,90€/ Monat. Grund: komme vom Urlaub zurück, Reifen platt. Sportverletzung hindert mich, zum Laden zu schieben, zu weit weg. Mangelhafte Service- und Dienstleistung. Sehr unzufrieden. ### 2/5 — Schlechtes Gefühl bei Schäden *2025-02-16, version 4.0.35* - einzelne Schäden kosten Geld - ab 3 Schäden muss man 30€ drauf zahlen Steht alles im Vertrag, hätte ich wohl mal durchlesen müssen. Mir wurde es anders verkauft. Noch dazu sind die Mitarbeiter dann unfreundlich und belehrend wenn das Fahrrad paar Schäden hat. Ich bin genau deswegen bei swapfiets gewesen, weil mein Rad oft kaputt geht. Aber bei den Preisen kann ich mein eigenes Fahrrad auch reparieren lassen. ### 1/5 — Ridiculous fee *2025-01-12, version 4.0.31* I am very disappointed with my experience with Swapfiets. I returned my bike on December 18th, clearly signaling that I no longer wanted to use their service. However, I was charged for a subscription period from January 1st to January 18th due to a “one-month termination notice” policy that was never clearly communicated to me at the time of returning the bike. Expecting customers to separately cancel their subscription through an app or online, even after returning the bike, is both unreasonable and misleading. Not everyone has access to the internet or the app, and this policy feels like an intentional way to impose unfair charges. Despite contacting customer service multiple times, they refused to remove the charges and placed the blame entirely on me as the customer. This kind of approach shows a lack of transparency and respect for their users. I would not recommend this service to others based on my experience ### 1/5 — Good until you have a problem *2024-12-02, version 4.0.30* The bikes are nice, but Swapfiets will give you problems the moment you need customer service ### 1/5 — Poor and misleading service *2024-11-13, version 4.0.29* Getting the bike was tedious with Swapfiets at first claiming I was outside their service area. Then when I wanted to return the bike it turns out I need to bring it to them and make an appointment for that weeks in advance, whole continuing to pay. For a service whose main advantage is convenience that’s just poor. ### 1/5 — Worst experience *2024-09-02, version 4.0.26* Worst experience ever. This app will charge you for miscellaneous payments. Don’t install it ### 1/5 — Repairs are a lie. Scam. *2024-08-09, version 4.0.24* They claim to always have an appointment to fix your bike, but have been booked for the past month with no openings. Now I have a worthless subscription to a bike with a flat tire and no way to fix without walking it across the entire city. Avoid. ### 1/5 — Horrible company *2024-06-26, version 4.0.18* Travelers - go anywhere else save this awful company. There are so many bicycle option for rental out there and this company have horrible customer service. The day of my return they closed their store without warning. No sign, no note, no Dropbox for keys. And then try to slap on extra fees for their own employee ineptitude. And repeatedly gaslight me and tell me it’s all my fault. When their own store randomly closed. Awful. Go with Lime or many other great options in Hannover. Totally awful behaviour. ### 1/5 — Abzocke *2024-06-09, version 4.0.14* Ausgedachte Gebühren, welche ohne Begründung abgebucht werden und bei Rückfrage beim Kundenservice wird eigenmächtig die Kündigung ausgesprochen - kann ich leider nicht empfehlen. Habe ich nun schon mehrfach gehört. ### 1/5 — Poor customer service- no home sevice and pickup *2024-05-23, version 4.0.13* Hi, I am very disappointed with the service from the Swapfiets team. I would never suggest this app to anyone. I wasted my money on poor customer service and an app full of bugs. Because of these bugs, I wasn’t informed that I had to pay a fee in March, and now I am being told to pay with extra charges in May. When I expressed my concerns to the customer service team, it was also frustrating due to poor communication. In March, I booked a cancellation for my subscription and made an appointment. On your help page and in the contract, it is mentioned that you can collect the bike from home at the time of cancellation and service. I received service for the bike at my house, so I assumed you would come and pick it up when I canceled. However, no one showed up. Then, the next month, I started receiving emails stating that I have to pay extra charges. I paid everything, but you need to understand that customers choose your service because they can’t afford to buy a new bike. What you have done is exploit poor customers and argue with them over issues caused by your app bugs. If any payment needs to be made, it should be shown in the app. You need to improve your app for a better user experience. Additionally, your store is too far from my house, and I can't afford the transportation cost to drop off the bike there. Please arrange for a pickup from my location. Thanks for all the difficulties you have caused in my life after renting this bike. ### 1/5 — Termin zweimal abgesagt *2024-05-22, version 4.0.13* Ich warte jetzt seit 3 Wochen auf einen Termin, weil dieser jedes Mal abgesagt wird. Dreist. ### 2/5 — Crappy bikes *2024-05-08, version 4.0.13* For 79 gbp a month you get an used electric bike of the lowest quality I have seen. You have to break by pedalling back, which barely works. Especially if the pedals happen to be in a horizontal position, thus providing no leverage. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad quality bikes, terrible customer service *2025-11-10, version 4.0.51* Good luck getting support when you need it. ### 1/5 — Ultra nervig *2025-11-05, version 4.0.51* Ultra nervig dass man gezwungen wird die App runterzuladen um einen Termin zu buchen ### 1/5 — Terminbuchung *2025-09-28, version 4.0.51* Ständig eine Fehlermeldung für eine Terminbuchung. Ist das gewollt? ### 1/5 — No bikes *2025-09-07, version 4.0.50* No bikes available in Amsterdam and around cities. I can understand it’s quite busy but they don’t even tell the estimated time. So no bikes for a long time. ### 1/5 — Versteckte Kosten *2025-08-20, version 4.0.49* Versteckte Kosten in Höhe von fast 30 Euro. Es wurde nie erwähnt, nie wieder schlechte Seite nicht weiterzuempfehlen ### 1/5 — Unfair Policy and Poor Service *2025-07-31, version 4.0.47* The staff never informed me that I needed to cancel a month in advance. When I returned the bike, I was forced to pay for another full month. I even asked if I could at least keep using the bike for the extra ten days I had already paid for, but they said it was impossible because the bike had been returned. The rules are extremely rigid and customer service is inflexible. I will never use this company again. ### 1/5 — Can’t login *2025-07-07, version 4.0.46* App keeps showing login and then says download the app. ### 1/5 — Great Business Model on Paper.. Terribly Exploitative *2025-06-24, version 4.0.45* For the past two weeks I was thoroughly enjoying making the investment to get a Swapfiets bike for a reasonable subscription that included a basket for a small fee. Recently, however, my bike was stolen after locking it at a train station for a few hours. Upon figuring out my bike was stolen and speaking with Swapfiets to see if it was either fully stolen or picked up by the municipality, I learned of the large fees applied when your bike is stolen. Not only will I now have to pay 72.5 euros (60 for the base bike and 12.50 for the basket) over something that was out of my control, but I will still have to pay for the month since I just learned that cancelling apparently requires a “month’s notice”. To fully put dirt into the wound of this situation, I found out through making this appointment that THE WHOLE TIME Swapfiets offers “theft insurance” for an additional fee to your subscription that significantly lowers any fees invoiced after having your bike stolen. I was completely uninformed about this insurance and Swapfiets does not go out of their way to advertise this “theft insurance”. The greed and sneakiness with this model is completely anti-consumer, I cannot help but feel as though my trust has been completely betrayed by this company and its disgusting and exploitative business model that is purposefully nebulous. ### 1/5 — App is not functional *2025-06-24, version 4.0.45* Everytime I tried to do anything on the app, specifically to cancel my bike subscription it would say oops there is an error. I have been trying to cancel for so long without the app working and now turns out there is a 1 month notice period that I couldn’t give prior to this cause the app wouldn’t work. Everything is meant to be done on the app yet every time I had an issue and has to book an appointment I need to contact customer service. What is the point of the app then? ### 1/5 — Bug oder doch gewolltes Feature? *2025-01-12, version 4.0.31* Ich probiere seit Tagen mein Abo zu kündigen. Da man das ja jetzt nur noch über die App veranlassen kann, halt die App heruntergeladen. Im kündigungsprozess muss eine Uhrzeit ausgewählt werden, wann ich mein Fahrrad im Store zurückgeben werde. Und das ist genau der Punkt an dem die App hängt. Man kann zwar auf diverse Zeiten an jeglichen Werktagen klicken, nur wird die Auswahl nie eingeloggt/ gespeichert und der kündigungsprozess kann nicht abgeschlossen werden. App schon deinstalliert und neu installiert, keine Änderung. so wird der kündigungsprozess ad absurdum geführt. Tolle App Leute *sarkamus* 👏🏻👎 ## Most praised reviews (10 highest-rated) ### 5/5 — Siempre buena ayuda en la tienda *2025-11-17, version 4.0.52* Monta tu propia bici por Barcelona con descuento extra, usa mi código DANIQUE VAN LUNTEREN49111 ### 5/5 — 10€ di sconto con il mio codice *2025-04-05, version 4.0.40* Usa GUIDOLIGUO10949 e ricevi 10€ di sconto sul tuo abbonamento mensile ### 5/5 — USE MY CODE ANDREA QUARANTA71877 *2024-09-02, version 4.0.26* good app ### 5/5 — Code promo / parrainage de 20€ :) *2024-08-27, version 4.0.25* MARCELLIN JEHL45911 ### 5/5 — Service au top *2024-07-30, version 4.0.23* Service et vélo au top. Profitez d’une réduction de 20eu avec mon code : ANTHONY FINAND23202 ### 5/5 — 5star *2024-01-09, version 4.0.6* Rapide et efficace 😄 ### 5/5 — INSERISCI IL CODICE PER LO SCONTO *2023-01-04, version 3.7.2* AVRAI 7.50€ di sconto alla registrazione con il codice LORENZO61076 ### 5/5 — Mega zufrieden. *2022-10-01, version 3.7.0* Einfach und schlicht gehalten. Genau mein Ding. ### 5/5 — Pneu crevé *2022-07-18, version 3.7.0* Service très rapide , merci ! ### 5/5 — Discount for you, 7.5€ ! *2022-05-03, version 3.5.0* By using the code CÉLIN63989 when booking your bike ! Good quality bikes and easy process, I recommend swapfiets :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-05.*