# Swarovski KSA, UAE, Kuwait — user reviews > 106 indexed App Store user reviews of Swarovski KSA, UAE, Kuwait by M.C.T. FZE Limited Liability, rated 2.60/5 from 59 ratings. - Source: https://appshunter.io/ios/app/swarovski-ksa-uae-kuwait/id1546601072/reviews - App overview in markdown: https://appshunter.io/ios/app/swarovski-ksa-uae-kuwait/id1546601072.md - Rating breakdown: 5★ 18 · 4★ 2 · 3★ 5 · 2★ 4 · 1★ 30 ## Newest reviews (19 of 106) ### 2/5 — لايعمل *2026-02-19, version 3.2.1* التطبيق مايشتغل ### 1/5 — Worst store ever *2025-11-02, version 3.1.9* I made a purchase a few days ago for a pair of earrings. They are supposed to be a gift for someone else, therefore I clearly read the return policy UNDER THE PRODUCT which stated I could return within 30 days. When the item arrived, I didn't really like it so I tried to log a return where I was told the item is illegible for return. I contacted the customer service and spoke to Tala who was unhelpful and abruptly ended my chat. I tried to create another chat but that was ended too. Tala is extremely rude and shouldn't be in customer service. Furthermore, the app clearly states that I can return within 30 days. I am extremely disappointed and disgusted that a big brand such as Swarovski would falsify information on their website. I want a full refund! And I will never be purchasing from Swarovski again! I suggest anybody reading this never purchases from them again either. ### 1/5 — Bad *2025-08-28, version 3.1.5* The app doesn’t open ### 1/5 — Badddd👎🏻👎🏻👎🏻👎🏻👎🏻 *2025-07-22, version 3.1.4* the app is not working properly ### 1/5 — Fraud *2025-06-19, version 3.1.2* Didn’t receive the item they have stole it and they are claiming that I cannot see properly as if I am blind they sent me an empty box sooooo disappointing hate hate Swarovski ksa everytime I raise a complain I spoke to their agents hiba , Hadeel, Nart and agent hiba was very rude telling me to see the package properly it’s been more than a month since im conveying them my problem and they don’t even care now they have my money so they don’t even care Scammmers ### 1/5 — Dil *2025-05-18, version 3.1.1* Neden Türkçe dil yok, hele ki bu teknoloji çağında!!! ### 4/5 — Not good but not bad *2025-04-19, version 3.1* طلبت اول مره وماشفت التقيمات وللأسف بعد ماخلاص طلبت و انشحن الطلب وحسيت انه تأخر وشفت ان بعض الناس ماوصلهم طلبهم وشفت ان فيه نصب وربي خفت بس الحمدلله أني صبرت ووصل الطلب بعد تسع أيام من اول يوم طلبت فيه وبالفعل التوصيل مجاني وما دفعت فيه ولا ريال وجاتني هديه مع الطلب و لو اول مره تطلبين حطي كود وبيخصم مره كثير ،بس التطبيق فيه مشاكل كثيره ما انكر منها إذا جيتي تبغين تلغين الطلب لازم تكلمين خدمة العملاء من واتس والمشكله أنهم يطولون على بال مايردون وبعد اكبر مشكلة هي تتبع الطلب مره زفت ما تعرفين وين الطلب ومتى يوصل بس اهم شيء أنهم يوصلون ،حبيت بس أقول ان ممكن يتأخر الطلب إذا كانت مدينتك بعيده عن الفرع الأساسي علشان كذا يتاخر في التوصيل لو طول اكثر من أسبوعين هنا بجد مشكلة تواصلو مع الفرع نفسة وشوفو وش المشكلة ### 1/5 — Bad experience *2025-04-03, version 3.1* The application has several technical issues, and there is no commitment to the delivery time. Even contacting customer support will not help you. ### 1/5 — التطبيق معلق و الدعم ما يفيد *2025-02-24, version 3.0.2* تطبيق فاشل و موقع افشل كلها عطلانه توصل للدفع بعدين تعلق و الدعم الفاشل تكلمه يقولك اطلب من الموقع طيب الموقع معلق له ٣ ايام!! انصحكم ببراندات غير البراند الفاشل هذا ### 1/5 — Idioma Español 🇪🇸 *2025-02-24, version 3.0.2* El segundo idioma más hablado del mundo Idioma de Cervantes Es lamentable que no lo utilicen🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸 ### 1/5 — Shameful customer service *2025-02-08, version 3.0.2* They missed the delivery on Xmas Eve and they even refused to provide a compensation. Shameful company, will never buy from them again! ### 2/5 — Notifications *2025-01-13, version 2.8.1* I regret putting notifications on because every single day I get a notification which is annoying and disturbing,even when I deleted this app it kept on sending me notification!I even regret downloading it! ### 1/5 — The site is very bad and uncooperative, no one buys from them *2025-01-08, version 2.8.1* Why haven't you refunded my money yet?? And why after 4 days do you cancel the order?!!!!!! ### 1/5 — Fake promotion discounts!! *2025-01-06, version 2.8.1* I bought the earings in hope that I will be getting promised discount as -15% and when I purchased item I didn’t get any discount. I thought maybe I will get for next time . Unfortunately agent said that you can use only first order which i didn’t have that option. Once I am keep fighting he said that maybe we can give next of your order 10% not 15%?!!! As if it’s my fault . It’s completely disappointing. 0 customer service for this kind of brand ! ### 1/5 — Stupid *2024-12-30* I wish I could see other models promote this product. It is getting personal and brutal from this company I actually was in luv with. **Developer response:** Hello , Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience and would love the opportunity to make things right. Please send us your contact details at swarovski.cc@chalhoub.com, and our customer care team will reach out to you promptly. Your satisfaction is our top priority, and your feedback is crucial in helping us improve. We appreciate your honesty and look forward to working with you to resolve this matter. Sincerely, Swarovski Team ### 1/5 — Uygulamayı kullanamıyorsunuz *2024-11-23, version 2.8.1* dil olarak ingilizce ve Arapça seçenekleri var ingilizceyi seçtiğimde ise konum olarak Arapça seçenekler çıkıyor sadece uygulamada hesap olusturamıyorsunuz ### 1/5 — The worst online app *2024-11-16, version 2.8.1* The worst online app I’ve ever used and the customer service don’t know anything only apologies and sorry I couldn’t find any way to receive my order and I cancelled my order ### 2/5 — .. *2024-09-20, version 2.8.1* The application is not working properly!!few pieces only are being uploaded ### 1/5 — why? *2024-09-17, version 2.8.1* arkadaslar sadece arap ulkelerine var indirmeyin ## Most critical reviews (10 lowest-rated) ### 1/5 — Random *2026-07-15* I think they should change there name just to Swarovski, and to put every single language for different people. ### 1/5 — Bad *2026-07-02* No United States option ### 1/5 — Ruined our Eid gifts *2026-06-05, version 3.2.3* Really poor application and experience. The company does not provide detailed tracking or information, after failing to deliver they say they tried to reschedule and did not receive any product ### 1/5 — No update on order with same day delivery *2026-02-15, version 3.2.1* I am following up since last day for my order and they can’t even send a confirmation mail. Even though you say the order and payment is confirmed , when contacted through watts ap chat customer service. A company like Swarovski should understand a gift is time bound. ### 1/5 — APP not opening despite being updated. *2026-02-13, version 3.2.1* I’ve updated iOS, updated the app but the app opens and it’s a blank white screen. I’ve been trying to open this app for a long while now but it just doesn’t work!! This needs to be rectified. ### 1/5 — اسوء خدمة *2026-01-29, version 3.2.1* اسوء خدمة الطلب كان طقمين هديه لشخصين وصلني بحالة اخجل ان اقدمها هدية لشخص عزيز كيس واحد صغير ووضعه مزري من سوء التغليف مع تركي ملاحظة حاجتي لكيسين وعلى اساس تغليف هدية يكون انيق كرتون ابيض تبع التوصيل الصراحة خدمة فاشلة وندمت اني طلبت ### 1/5 — السعوديه خميس مشيط *2026-01-08, version 3.2.1* موظفة الصباح الساعه 11 يوم خميس تاريخ 8 يناير موظفه جدا قليله ذوق كل ما شفت شي قالت السعر وقالت تقدرين تاخذيه تابي وتمارا يعني تحسسن انو الناس حياتها موقفه ع تابي وتمارا ايش قله الذوق ذي و الاحترام ### 1/5 — Gift wrapping. *2025-11-15, version 3.1.9* I ordered a gift with wrapping and a message card, but it arrived with no wrapping, no card, and the bag was crumpled. I had to fix it myself, which was embarrassing when giving the gift. Customer service only offered a 10% discount, which doesn’t make up for the ruined experience. This was my first and last time ordering a gift from your service. ### 1/5 — Poor Service and Misleading Same-Day Delivery *2025-11-11, version 3.1.9* I paid 25 AED for same-day delivery before 6:30 PM, as clearly stated during checkout. However, my order was delayed without any proper update or confirmation. When I contacted customer care, they blamed me for not adding an email — even though their checkout page never asked for one! They kept transferring me between agents, none of whom could confirm whether my order had been dispatched. It was extremely frustrating and unprofessional for a brand like Swarovski. If you can’t deliver on your promise, you shouldn’t charge extra fees. Please fix your delivery system and train your support team to handle customer issues properly. ### 1/5 — خدمة سيئة وعدم التزام *2025-11-06, version 3.1.9* لو كان بيدي ماوضعت حتى نجمه واحده مقابل الخدمه السيئه ،تم الشراء ودفع مبلغ اضافي للتوصيل خلال يوم واحد وحتى الان لم يتم التوصيل ومضى على الطلب اكثر من يوم وخدمة العملاء تماطل وتفيد بالتصعيد ورفع الشكاوى فقط بدون اي فائدة للعميل وبسبب هذه الخدمة السيئة تضررت والان اصبحت في موقف محرج بسببكم.. ارجو من الجميع قراءة التعليقات بتمعن قبل الشراء ## Most praised reviews (10 highest-rated) ### 5/5 — تطبيق امن للطلب *2025-03-12, version 3.1* طلبت منهم وتم توصيل طلبي على الموعد و التغليف ممتاز وماقصرو معايا خدمة العملاء شكرًا لكم ### 5/5 — Espectacular *2023-07-26, version 2.7.3* Semejante elegancia ### 5/5 — tốt *2023-07-14* tốt ### 5/5 — Oki *2023-07-14, version 2.7.3* Tốt ### 5/5 — Good *2023-07-14, version 2.7.3* 👍👍👍👍👍👍👍👍👍 ### 5/5 — N *2023-07-14, version 2.7.3* Good job bbe ### 5/5 — good *2023-07-14, version 2.7.3* good ### 5/5 — 1 *2023-07-10, version 2.7.3* Goood like ### 5/5 — swarovski *2023-07-10, version 2.7.3* app good..uy tin..chat luong..minh cho 5 sao nhe ### 5/5 — . *2023-07-10, version 2.7.3* Rất hữu ích --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*