# SWAROVSKI OPTIK Outdoor — user reviews

> 4 indexed App Store user reviews of SWAROVSKI OPTIK Outdoor by Swarovski Optik KG, rated 1.00/5 from 7 ratings.

- Source: https://appshunter.io/ios/app/swarovski-optik-outdoor/id6462336192/reviews
- App overview in markdown: https://appshunter.io/ios/app/swarovski-optik-outdoor/id6462336192.md
- Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 7

## Most critical reviews (4 lowest-rated)

### 1/5 — Should have no stars.

*2025-11-15*

U open the app and it closes. It used to open but would not down load fotos. Now app doesn’t even open. What a sad shi.. show!!! No one will give u back the time u waist with this

**Developer response:** Dear Customer, Thank you for your feedback. Please make sure that you gave all necessary authorizations and that your connection is stable. In order to solve your issues, please contact our Customer Service Team with information about your iOS version, your App version and ideally screenshots: info-us@swarovskioptik.com. With best regards, the SWAROVSKI OPTIK Team

### 1/5 — Doesn’t work

*2025-09-11*

Having the same issue as previous review. I have reached out to customer service a few times over the weeks and have been told I would hear back from someone and have not. The app immediately crashes when allowing access to full photos, but you have to grant access to full photos to be able to download the photos from the binoculars. If you grant limited access to photos, app works but you cannot download the photos. So, basically, I have not been able to download any photos I’ve taken with the binoculars.

**Developer response:** Dear customer, Please check in your Photos app if there is an album titled "AX Visio". You should have only one album with this title. Make sure that you did not rename it. Close the app and grant full access in the system settings. Restart the app and try again. This should solve the issue. Please reach out to our Team if you need further assistance: info-us@swarovskioptik.com // 800 426 3089. 
Best regards, the SWAROVSKI OPTIK Team

### 1/5 — Crashes on iPhone

*2025-06-24*

Yep- same as the other customer’s comment in March.  (This review is being written in June- 2025) Apparently that bug has not been fixed and US tech support was only able to give support for android. I await a solution and will post here if one is ever shared- or if I need to return the binoculars which this app is advertised to enhance.

**Developer response:** Dear customer, Thank you for your feedback. Our Customer Service Team is already in contact with you. Please make sure that you have only one album titled "AX Visio" on your phone. Best regards, the SWAROVSKI OPTIK Team

### 1/5 — Crashes Immediately

*2025-03-08*

Tried to utilize this app to work with the AX Visio binoculars, as it is the only way to access photos taken with the binoculars, but it crashes immediately and won’t even open. Tried restarting the phone and reloading the app multiple times. Very disappointing.

**Developer response:** Dear customer, Thank you for your feedback. Please contact our Customer Service Team at info-us@swarovskioptik.com with the following information: iPhone model, iOS version, Outdoor app version, screenshot if possible. Our Team will work with you on resolving this issue. Best regards, the SWAROVSKI OPTIK Team

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*