# Sweepsouth — All the help your home needs

> On-demand and scheduled home cleaning and gardening services. (iPhone/iPad app by SweepSouth.)

- Source: https://appshunter.io/ios/app/sweepsouth/id1139550051 (this page in markdown: same URL + `.md`)
- Developer: [SweepSouth](https://appshunter.io/developer/1139550050)
- Category: Lifestyle
- Price: Free
- Rating: 4.80/5 from 690 App Store ratings · 80 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 74 MB
- Languages: American English
- Released: 2016-09-03
- Data updated: 2026-08-29
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/sweepsouth/id1139550051/reviews.md

## What is Sweepsouth?

Need a helping hand at home? Sweepsouth makes it easy! Book trusted, vetted cleaners and gardeners on-demand or weekly. With just a few taps, you can manage bookings, reschedule, pay securely, and even tip your SweepStar. Real-time notifications keep you in the loop, and satisfaction is always guaranteed. Whether it's next-day service or ongoing support, Sweepsouth has you covered. Enjoy hassle-free home services at your fingertips – peace of mind has never been this easy! Download now and let Sweepsouth handle the rest.

Why choose Sweepsouth?
•	Vetted and experienced SweepStars (home service providers).
•	Found a SweepStar you love? Set up a weekly schedule in minutes.
•	Get real-time in-app notifications.
•	SweepStars operate 7 days per week.
•	Make, edit, cancel or reschedule your bookings at your convenience - we're flexible!
•	100% satisfaction guaranteed - if you're not happy, we'll send someone new to complete the job.
•	Next-day bookings available.
•	Tailored quotes for each booking based on the size of your home and the tasks you require.
•	Create an account and list multiple properties for fast, simple booking.
•	Pay with your bank card, instant EFT, SnapScan or UCount Rewards.
•	Link bank cards to different locations for cashless payment with ease.
•	Rate your SweepStar upon completion.
•	Receive reminders about upcoming appointments.
•	Tip your SweepStar after the appointment.
•	Call or message your SweepStar from the app.
•	Use SweepCred, a simple way to load credits into your account to use for any upcoming bookings.

## Key features

- Book vetted cleaners and gardeners
- On-demand or weekly scheduling
- Manage bookings and reschedule
- Secure in-app payments
- Real-time notifications
- Satisfaction guaranteed
- Next-day service available

## What do users think of Sweepsouth?

Overall sentiment: mixed

**Pros**

- 👍 Easy to use and intuitive app interface
- 🚀 Convenient on-demand booking system
- ⭐ Professional and well-vetted cleaners
- 📱 Real-time tracking and notifications
- 💰 Flexible scheduling and pricing
- 🎯 Reliable service when it works well
- 🏆 Good customer support (when responsive)
- 📍 GPS tracking of cleaner arrival

**Cons**

- 😤 Frequent sweepstar cancellations and no-shows
- 🔄 Automatic reassignment of unwanted cleaners
- 💸 High cancellation fees and hidden charges
- ⏰ Late arrivals and unreliable timing
- 🚫 Limited ability to select preferred cleaners
- 📍 Location/address communication failures
- 🔐 Security concerns with cleaner access
- ⚠️ Poor quality cleaning inconsistency
- 💳 Unauthorized charges and billing issues
- 🚨 Slow and unresponsive customer service
- 🔒 Insurance claims not honored
- 📵 Difficult password reset and login issues

**Commonly reported bugs**

- Cannot sign in or reset password
- Voucher redemption pop-up disappears without booking
- App fails to show cleaner travel status/timeline
- Automatic sweepstar switching without user consent
- Strange appointments appearing in app without user creation
- Booking changes impossible after 12pm cutoff
- System glitches during booking process
- App not optimized for newer phone models (iPhone XR)
- Unable to change booking dates through app
- Cleaner check-in/out times recorded inaccurately
- Mysterious payments not traceable in system
- Duplicate charges for same booking
- Unable to log in for weeks despite password reset requests

**Most requested features**

- Ability to select preferred sweepstar before booking
- Filter cleaners by area/location to reduce travel costs
- Save favorite cleaning profiles for quick rebooking
- Multiple address support for property owners
- Detailed cleaner profiles with specific skills and experience
- Ability to confirm actual arrival/departure times
- Later cancellation deadline (3pm instead of 12pm)
- Option to cancel or reschedule without penalty
- Calendar integration for bookings
- Detailed cleaner reviews and ratings by task
- Favorite/blacklist cleaner functionality
- Cleaner briefing section for notes and instructions
- Transparent hours confirmation before billing
- Voucher redemption functionality
- Refund option when cleaner finishes early
- Customizable cleaning templates/presets
- User profile creation for cleaners to view preferences
- Invoice generation feature
- Disable non-essential notifications option

## Recent user reviews (10 of 80)

All indexed reviews: https://appshunter.io/ios/app/sweepsouth/id1139550051/reviews.md

### 5/5 — Dorcas

*2026-06-10, version 5.0.14*

She is very professional, hardworking and conscientious

### 4/5 — Improvements

*2025-10-05, version 5.0.1*

It’s great that you keep adding services but some of the basics and UX really needs to be improved. You should be able to select your preferred sweep stars not just have the app select them based on your past use; you need to be able to select someone based on area (some of the staff are travelling too far at large costs when I’m sure there are closer options).

### 1/5 — Disappointed

*2025-06-11, version 5.0.1*

I’m done trying with this app and booking system. Available sweepstar immediately becomes unavailable, taking my money and then assigning a new sweepstar I don’t want. Also has some system glitches while booking. Baits you with a great sweepstar when you make your first recurring booking but then when the sweepstar needs to start the following week randomly she is no longer available. And you get a new sweepstar. Try rebooking the initial one, or making a change in advance to the upcoming booking, impossible even though she did say she is available. This happened to me with 2 different sweepstars in a row.  They keep your money in as sweep credit, so forcing you to have to rebook but then the next booking is more expensive or you did initially add a tip but don’t want to tip anymore because fees increased and then the system forces it through without your knowledge and your bill keeps on adding up. Total waste of my time and money.

### 1/5 — Cant sign in or up

*2025-06-01*

Cant sign in with my account. Cant sign up because the details are already in use. No support, no way to reset password that actually works

**Developer response:** Hi there. I would love to assist you with logging in but I don't have enough information available from your post to do so. Could you please reach out to our Head of Product directly so she can assist you at louise@sweepsouth.com.

### 5/5 — Incredible Service, so much more than an app

*2025-04-15, version 5.0.0*

I have been using Sweep South for a little over 5 years now. Their app has developed and changed so much and they really care about the work they do. Their SweepStars are brilliant and if on the odd occasion they aren’t their support staff sort it out asap.

### 3/5 — The concept is great, the app is average

*2025-03-21, version 5.0.0*

Love the convenience of it all, especially as someone who moved to a different province and needed good help. The app needs a few improvements such as the automatic switching to a different cleaner especially when the preferred person cancels last minute (or after 12 pm since the app then no longer allows changes), we should be given the option to move the date or cancel the appointment completely. I cannot have a last minute cancellation and then the next morning here is a completely new person who knows where absolutely nothing is in my house, I have work. I would then rather prefer to cancel or move the appointment. We should also be allowed to confirm the times that the help check in or out. Often helpers check in before they actually arrive and if they finish earlier they check out at their usual time, but if they go over time they are allowed to claim for more money - hence we should be allowed a refund should they leave earlier. I am also not happy with the cancellation times, a lot can happen after 12 pm the previous day of a booking, we should we allowed to cancel later - at least around 3 pm. The cancellation fee is insane - R175 and the helpers don’t even get nearly as much. If at least they would then get that amount it would be fine but they do not which makes it completely unfair.

### 4/5 — Reliable service

*2025-02-14, version 4.9.7*

I’ve found SweepSouth very helpful over the years. They are professional and have great customer service. In general the ladies are well-trained. Something I would love to see when choosing a sweepstar is more detail in the different ladies’ experience and strengths. For example, for me it’s very important that the sweepstar is excellent at ironing. I’d like to “filter” the skills where people have rated their experience of a sweepstar’s particular skills. I also have an Airbnb. For me it’s valuable to see if a sweepstar already has hospitality experience. The other thing that would be good is if the person who has booked the sweepstar can verify the time a sweepstar arrives. Sometimes they arrive late but then a notification comes through saying “Your sweepstar” has arrived when they haven’t. It is fine for the lady to then stay a bit longer, but sometimes that can impact your timing of things in a day. I think the actual arrival and leaving time being transparent is a good idea.

### 1/5 — Still outdated and unreliable

*2024-10-25*

Maybe this was okay a few years ago. But zero effort has been made to stay updated or improve the service offerings. Clearly, the owners simply do not care about anything more than making money off others’ work.

The extent of the changes they are able to maintain is a. Using a very non-complementary colour palette (green and pink, really??), and b. Upping their service charges for everything. 
Workers constantly complain about how little money they actually receive. SS takes a MASSIVE cut from both parties. Not worth it for anyone except SS.

**Developer response:** Thank you for your candid feedback! We truly appreciate your perspective. We’re excited to share that we’ve just launched a new and improved version of our app, packed with enhancements based on valuable suggestions from our users. This update brings significant upgrades in both functionality and user experience, and we’re committed to continually evolving our service. Let us know what you think!

### 5/5 — Best cleaning service App in SA!

*2024-10-08, version 4.9.5*

Love this app! Sweepsouth is the best cleaning service app I’ve ever used in South Africa. The app is simple to use and easy to navigate, making it effortless to book a cleaning service. The cleaners are trusted, rated and vetted. I appreciate the flexibility in scheduling bookings according to my needs each week. Highly recommend it to anyone looking for a reliable cleaning service.

### 5/5 — Fantastic Utility App

*2024-10-08, version 4.9.5*

Application looks fresh and awesome! It has helped me with all my cleaning needs efficiently over the last 3 months, and whenever I had small issues, the support team responded swiftly. My allocated cleaner has been very professional and actually did better than my previous private cleaner. Keep up the good work!"

## Frequently asked questions about Sweepsouth

### What services does Sweepsouth offer?

Sweepsouth connects you with trusted and vetted professionals for home cleaning and gardening services. You can book these services on-demand or set up a recurring weekly schedule to ensure your home is always well-maintained.

### How do I book a service?

Booking a service is simple. After creating an account, you can select the type of service you need, specify the details of your home and tasks, and choose your preferred date and time. You can even set up recurring bookings for ongoing support.

### What are the payment options?

Sweepsouth offers multiple secure payment methods, including bank cards, instant EFT, SnapScan, and UCount Rewards. You can also link bank cards to different locations for convenient cashless payments and use SweepCred for easy account top-ups.

### Is there a satisfaction guarantee?

Yes, Sweepsouth offers a 100% satisfaction guarantee. If you are not happy with the service provided, they will send a new professional to complete the job to your satisfaction.

### Can I reschedule or cancel a booking?

Absolutely. Sweepsouth provides flexibility, allowing you to make, edit, cancel, or reschedule your bookings at your convenience directly through the app. You will also receive reminders for upcoming appointments.

## Version history (last 5 releases)

### 5.0.22 — 2026-07-24

We've made some improvements behind the scenes to keep your SweepSouth experience running smoothly.

Performance improvements and refinements to the booking experience, including a new transport contribution option
Minor bug fixes and stability updates
Thanks for using SweepSouth! Keep your app updated for the best experience.

### 5.0.21 — 2026-06-17

Added Deeplinking to the app at a funnel (service) level

### 5.0.14 — 2026-05-27

correction to environment urls

### 5.0.13 — 2026-05-27

Reworked Favourites to be able to add and remove your favourite sweepstar and rebook them more easily

### 5.0.11 — 2026-05-05

Improvements to app stability and performance, plus behind-the-scenes upgrades to make future updates smoother.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*