# Sweepsouth — user reviews > 80 indexed App Store user reviews of Sweepsouth by SweepSouth, rated 4.80/5 from 690 ratings. - Source: https://appshunter.io/ios/app/sweepsouth/id1139550051/reviews - App overview in markdown: https://appshunter.io/ios/app/sweepsouth/id1139550051.md - Rating breakdown: 5★ 581 · 4★ 81 · 3★ 16 · 2★ 4 · 1★ 8 ## What do users think of Sweepsouth? Overall sentiment: mixed **Pros** - 👍 Easy to use and intuitive app interface - 🚀 Convenient on-demand booking system - ⭐ Professional and well-vetted cleaners - 📱 Real-time tracking and notifications - 💰 Flexible scheduling and pricing - 🎯 Reliable service when it works well - 🏆 Good customer support (when responsive) - 📍 GPS tracking of cleaner arrival **Cons** - 😤 Frequent sweepstar cancellations and no-shows - 🔄 Automatic reassignment of unwanted cleaners - 💸 High cancellation fees and hidden charges - ⏰ Late arrivals and unreliable timing - 🚫 Limited ability to select preferred cleaners - 📍 Location/address communication failures - 🔐 Security concerns with cleaner access - ⚠️ Poor quality cleaning inconsistency - 💳 Unauthorized charges and billing issues - 🚨 Slow and unresponsive customer service - 🔒 Insurance claims not honored - 📵 Difficult password reset and login issues **Commonly reported bugs** - Cannot sign in or reset password - Voucher redemption pop-up disappears without booking - App fails to show cleaner travel status/timeline - Automatic sweepstar switching without user consent - Strange appointments appearing in app without user creation - Booking changes impossible after 12pm cutoff - System glitches during booking process - App not optimized for newer phone models (iPhone XR) - Unable to change booking dates through app - Cleaner check-in/out times recorded inaccurately - Mysterious payments not traceable in system - Duplicate charges for same booking - Unable to log in for weeks despite password reset requests **Most requested features** - Ability to select preferred sweepstar before booking - Filter cleaners by area/location to reduce travel costs - Save favorite cleaning profiles for quick rebooking - Multiple address support for property owners - Detailed cleaner profiles with specific skills and experience - Ability to confirm actual arrival/departure times - Later cancellation deadline (3pm instead of 12pm) - Option to cancel or reschedule without penalty - Calendar integration for bookings - Detailed cleaner reviews and ratings by task - Favorite/blacklist cleaner functionality - Cleaner briefing section for notes and instructions - Transparent hours confirmation before billing - Voucher redemption functionality - Refund option when cleaner finishes early - Customizable cleaning templates/presets - User profile creation for cleaners to view preferences - Invoice generation feature - Disable non-essential notifications option ## Newest reviews (11 of 80) ### 4/5 — Improvements *2025-10-05, version 5.0.1* It’s great that you keep adding services but some of the basics and UX really needs to be improved. You should be able to select your preferred sweep stars not just have the app select them based on your past use; you need to be able to select someone based on area (some of the staff are travelling too far at large costs when I’m sure there are closer options). ### 3/5 — The concept is great, the app is average *2025-03-21, version 5.0.0* Love the convenience of it all, especially as someone who moved to a different province and needed good help. The app needs a few improvements such as the automatic switching to a different cleaner especially when the preferred person cancels last minute (or after 12 pm since the app then no longer allows changes), we should be given the option to move the date or cancel the appointment completely. I cannot have a last minute cancellation and then the next morning here is a completely new person who knows where absolutely nothing is in my house, I have work. I would then rather prefer to cancel or move the appointment. We should also be allowed to confirm the times that the help check in or out. Often helpers check in before they actually arrive and if they finish earlier they check out at their usual time, but if they go over time they are allowed to claim for more money - hence we should be allowed a refund should they leave earlier. I am also not happy with the cancellation times, a lot can happen after 12 pm the previous day of a booking, we should we allowed to cancel later - at least around 3 pm. The cancellation fee is insane - R175 and the helpers don’t even get nearly as much. If at least they would then get that amount it would be fine but they do not which makes it completely unfair. ### 4/5 — Reliable service *2025-02-14, version 4.9.7* I’ve found SweepSouth very helpful over the years. They are professional and have great customer service. In general the ladies are well-trained. Something I would love to see when choosing a sweepstar is more detail in the different ladies’ experience and strengths. For example, for me it’s very important that the sweepstar is excellent at ironing. I’d like to “filter” the skills where people have rated their experience of a sweepstar’s particular skills. I also have an Airbnb. For me it’s valuable to see if a sweepstar already has hospitality experience. The other thing that would be good is if the person who has booked the sweepstar can verify the time a sweepstar arrives. Sometimes they arrive late but then a notification comes through saying “Your sweepstar” has arrived when they haven’t. It is fine for the lady to then stay a bit longer, but sometimes that can impact your timing of things in a day. I think the actual arrival and leaving time being transparent is a good idea. ### 3/5 — Good enough, but.. *2024-03-07, version 4.9.1* The app works well enough but there are a few things that could improve. 1. Nothing happens when you get a voucher and click to book. The pop-up just disappears along with the voucher. 2. It would be nice to see which cleaners you have used before when requesting another cleaner ( in the case that the one you wanted is busy) 3. It would be nice to favourite / blacklist cleaners based on your experience. 4. There's an option to leave a note for the cleaner but it seems they never read it. Perhaps there is a "briefing" section required on their side. ### 4/5 — Great service…but *2023-10-26, version 4.8.9* Always have good people from your company. Just concerned that we received confirmation that Thomas was coming to work for the day…then on the day received a call without prior notice from Last that he was at the property to work. If someone cannot make the job Sweepsouth should notify the client beforehand. Last was great but just concerned he didn’t receive his tip. We had told him that a R50 tip was added to the booking. ### 1/5 — Nope. *2022-10-30, version 4.6.1* We have used the app and service a couple of times - today was the last time though. We booked an outdoor service to start at 8 am. At 8 the app announces that the gentleman is here - but then I get a call from a strange number. A strange man then tells me he is phoning on behalf of the sweepstar and that he can’t find my address (wait, I thought he was here already?!). So my number and address is now also given to a random stranger on the road. It was a short booking of 3 hours - and 40 minutes in, no sweepstar. I then message hom through the app and tell him we no longer needs his service. He was dishonest, unprofessional and very late. He then still came to our door and relentlessly rang the doorbell - insisting to work. Never. Ever. Again. It is unsafe and unprofessional. ### 4/5 — Helpful services *2022-09-28, version 4.6.1* I have used SweepSouth for some time. It’s easy to use and reasonably priced. I have used various Sweepstars and most of them did the job very well. The only thing I wish the app would allow the user to allocate hours because they know how much work is there. There are times when one knows that only ironing will be done, but the app just counts the hours as if laundry and ironing will be done. ### 1/5 — Disgusting customer service and fraudulent behaviour *2022-09-09, version 4.5.0* I have been using SweepSouth on and off for a couple years. The last time I left was because of the very poor cleaning that our cleaner did that day. She spent most of the time checking her phone and did not even complete the job. SweepSouth was unrepentant about this and I stopped using them. After we lost our helper to covid is started using them again beginning of this year. The issue that was the last straw this time around is about a mysterious payment that they can’t locate their side yet is gone from my bank account. I dealt with 2 agents who were useless. One lady did not even bother to read the Information in my emails and fabricated an appointment to justify the payment. When I went to my app there we strange appointments that I had not created. These suddenly disappeared when I asked about them. I luckily had the sense to screengrab. I’m taking this case up with banking fraud department as I’m tired of doing back and forth with you. ### 1/5 — Disappointing and slow *2022-07-16, version 4.0.3* Firstly, i select the person i want and Sweep South cancels at will and just assigns another person to me without asking. If the person I chose is unavailable, i should be given a choice of a refund. I live in a 2 bedroom apartment and clean regularly. It is physically impossible to take so long to clean an apartment, yet i feel many of the SweepSouths take extra time to claim for more time than i booked. If something is going to take longer than expected, again i should be asked if I’m okay with over time or else i will say what areas to focus on so the person can be completed in the allocated time. Even with over time, there is so much of dust everywhere. I look at the corners and along the windows and there is dust. It feels like no one has come in and clean other than a general sweep. I have tried over 5 people now and it’s usually the same. I will not use again and do not recommend. ### 4/5 — Good but needs more functions *2022-05-12, version 3.4.0* Sweep South is convenient and easy to use however it could use some tweaks to make things easier. 1. Have a favourite cleaning type that you can easily rebook instead of having to keep selecting rooms, what you want cleaned etc. so for instance a monthly clean you can save, or a party cleanup so that you can just select it and know all the right options are chosen. 2. Have the ability to add to calendar. After I’ve made a booking there should be an easy button to add all the details to my calendar. I always have to manually save it to remind me of it the day before. 3. Maybe have the ability to have a user profile. We can see the sweepstars profiles but they can’t see us. Why can’t I put in things like my photo, the way I like things done etc so that a sweep star already gets an idea of how I want things done or what cleaning products I use for certain surfaces. ### 1/5 — Train their maids to block the toilet *2022-05-08, version 3.4.0* I am guessing it’s an up-sell for their plumbing service- but I came home to a foamy toilet from a business trip- I flush and see that the maid has put plastic in the bottom of the bowl I could not get out. I’ve now got a blocked toilet and have to go to a friends house. On top of that the “cleaning” that was done was extremely poor. I’ve had to clean my dishes , the floors are not clean, the windows are almost clean. There’s 3 hours of work here at best and 1000’s in an emergency call out for a plumber so I can work. Never using them again ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed *2025-06-11, version 5.0.1* I’m done trying with this app and booking system. Available sweepstar immediately becomes unavailable, taking my money and then assigning a new sweepstar I don’t want. Also has some system glitches while booking. Baits you with a great sweepstar when you make your first recurring booking but then when the sweepstar needs to start the following week randomly she is no longer available. And you get a new sweepstar. Try rebooking the initial one, or making a change in advance to the upcoming booking, impossible even though she did say she is available. This happened to me with 2 different sweepstars in a row. They keep your money in as sweep credit, so forcing you to have to rebook but then the next booking is more expensive or you did initially add a tip but don’t want to tip anymore because fees increased and then the system forces it through without your knowledge and your bill keeps on adding up. Total waste of my time and money. ### 1/5 — Cant sign in or up *2025-06-01* Cant sign in with my account. Cant sign up because the details are already in use. No support, no way to reset password that actually works **Developer response:** Hi there. I would love to assist you with logging in but I don't have enough information available from your post to do so. Could you please reach out to our Head of Product directly so she can assist you at louise@sweepsouth.com. ### 1/5 — Still outdated and unreliable *2024-10-25* Maybe this was okay a few years ago. But zero effort has been made to stay updated or improve the service offerings. Clearly, the owners simply do not care about anything more than making money off others’ work. The extent of the changes they are able to maintain is a. Using a very non-complementary colour palette (green and pink, really??), and b. Upping their service charges for everything. Workers constantly complain about how little money they actually receive. SS takes a MASSIVE cut from both parties. Not worth it for anyone except SS. **Developer response:** Thank you for your candid feedback! We truly appreciate your perspective. We’re excited to share that we’ve just launched a new and improved version of our app, packed with enhancements based on valuable suggestions from our users. This update brings significant upgrades in both functionality and user experience, and we’re committed to continually evolving our service. Let us know what you think! ### 1/5 — Outdated and unreliable *2024-09-05* Maybe this was okay a few years ago. But zero effort has been made to stay updated or improve the service offerings. Clearly, the owners simply do not care about anything more than making money off others’ work. **Developer response:** Thank you for your candid feedback! We truly appreciate your perspective. We’re excited to share that we’ve just launched a new and improved version of our app, packed with enhancements based on valuable suggestions from our users. This update brings significant upgrades in both functionality and user experience, and we’re committed to continually evolving our service. Let us know what you think! ### 1/5 — Unsolicited notifications *2024-02-11* Advertisements on an app where you pay for the service should be optional. Please allow the users to disable non essential notifications. I haven’t even started using the app and I regret installing it… ### 1/5 — Beware! *2024-01-26, version 4.9.1* After using the service quite regularly, one of the sweepstars stole a large amount of money from my son. Sweepsouth did their own internal investigation and informed us that they subsequently fired 2 sweepstars that they had sent to us when they failed the lie detector test. Even though we took out the insurance option we were told that cash is not covered. We also had breakages and when we tried to claim we were told that only fixtures were covered. One of the breakages was a glass shelf in the shower. It was screwed into the wall but still the insurers wouldn’t honour the claim. Response from sweepsouth was that they outsource their insurance to another company and therefore have no control over insurance claims themselves. I would be extremely reluctant to use them again. I would never advise that you leave them unattended in your house ### 1/5 — New Customer *2023-11-27, version 4.8.9* I’m 8 months pregnant and really needed assistance with cleaning my house and laundry (a service I paid extra for). The lady had excellent reviews on the app but to be honest, the quality of cleaning I received was not great. She didn’t wash any dishes she couldn’t put in the dishwasher, she didn’t take the dishes out the dishwasher. She didn’t take out the trash after cleaning, she just left it the house. She didn’t finish the ironing and expected me to put away the little clothes she did iron. I still have so much to do and even after paying so much money. She was in my house for 9 hours and I honestly don’t feel like she made any difference. Definitely won’t be using this app again. I was expecting professional services for the prices we have to pay. ### 1/5 — Feedback *2023-11-10, version 4.8.9* When I signed up it would be for 4 months and was looking for the same person to come. From the beginning of October, I was unable to book a person and then a new cleaner was sent every time. I had to repeat myself every time and ensure my family was informed who was coming. One night at 21:00 I received a message that the person who was suppose to come will no longer come. This I understand, but SS was unable to tell me who the new cleaner will be. After some time, I cancelled the booking as I was going to be in a workshop the next day and not be able to manage the new person and inform my family. SS still deducted the fee. This is poor service. ### 1/5 — Terrible customer service!! *2023-11-09, version 4.8.9* If I could put minus stars, I would! I have never come across a customer service so pathetic and slow. I only get responses after a few days if I am lucky about a problem they caused! After responding to them, I get a message a few days later responding to my message telling me ‘we have not heard back from you’!!! I would never recommend their services, this is now the third time I have had problems apart from some of the ladies working for them also telling me how badly they are treated! DO NOT USE THEM! ### 1/5 — Review *2023-09-18, version 4.8.9* The app is quite easy to navigate, not all the their staff are properly trained to clean , or work at a good pace. I also can’t seem to book my fav sweepstar regularly which is an annoyance. I have only one thus far who is the best, Jabule Cele, she is a dream come true, problem is they always allocate someone else who’s not trained and it’s a waste of my time and money! I would urge them to please train their staff to work quickly and throughly , most of their staff can’t even do basics! Very frustrating as a returning customer. Feel like I have to find another company . 😢. Some feedback would be great! ## Most praised reviews (10 highest-rated) ### 5/5 — Dorcas *2026-06-10, version 5.0.14* She is very professional, hardworking and conscientious ### 5/5 — Incredible Service, so much more than an app *2025-04-15, version 5.0.0* I have been using Sweep South for a little over 5 years now. Their app has developed and changed so much and they really care about the work they do. Their SweepStars are brilliant and if on the odd occasion they aren’t their support staff sort it out asap. ### 5/5 — Best cleaning service App in SA! *2024-10-08, version 4.9.5* Love this app! Sweepsouth is the best cleaning service app I’ve ever used in South Africa. The app is simple to use and easy to navigate, making it effortless to book a cleaning service. The cleaners are trusted, rated and vetted. I appreciate the flexibility in scheduling bookings according to my needs each week. Highly recommend it to anyone looking for a reliable cleaning service. ### 5/5 — Fantastic Utility App *2024-10-08, version 4.9.5* Application looks fresh and awesome! It has helped me with all my cleaning needs efficiently over the last 3 months, and whenever I had small issues, the support team responded swiftly. My allocated cleaner has been very professional and actually did better than my previous private cleaner. Keep up the good work!" ### 5/5 — Easy, reliable and found the perfect match *2024-10-08, version 4.9.5* I’ve been using SweepSouth for a while now and love how easy it is to manage my bookings via the app. The notifications are super helpful and booking is simple and quick. After moving twice since using SweepSouth, I’m happy to have found “the one” each time. Thankful for Patricia and the platform. Highly recommend. ### 5/5 — Pleasure to do business with *2022-12-29* Thank you so much for this awesome app. Upload app, fill in details, choose a few chores etc and all done. Such a pleasure. Nomsa was very professional and worked with very little direction. The second time, no direction😁Awesome. **Developer response:** Thanks for sharing this positive feedback with us, we really appreciate you taking the time to share this and the support you've shown towards our platform and your SweepStar, Nomsa! ### 5/5 — App needs work *2022-11-18, version 4.6.1* SweepSouth is a great idea, well done! Your App needs some serious work though, for e.g. we cannot have multiple addresses on it. I own apartments that we need to service, but I cannot list all the addresses. Your Sweep Stars should have client reviews/comments that we can review iso the generic bio that means nothing. ### 5/5 — One of the best apps I’ve used *2022-05-26* I live by iPhone apps. Rarely do I come across an app that exceeds my expectations by a lot — all of the time. There must be some very clever people on the development team because they thought of everything that a user might want like — informing me (I assume via GPS) when my sweeper has left her house and when she is a few minutes away from my house. It’s been 100% accurate so far. **Developer response:** We really appreciate your kind words! 😊 It’s fantastic to know the app is working well for you, and we’re excited to keep delivering great service. Feel free to reach out anytime if you need help or have suggestions. ### 5/5 — Feedback communication appreciated *2022-05-25* Love the fact that the order is acknowledged and that there is reassurance that the professional is on her way! ### 5/5 — Useful App *2021-08-24, version 3.2.0* It’s surprisingly great to be able to book a SweepSouth at any time, to come help around the house. The service is excellent too. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*