# Sweetfin — user reviews > 43 indexed App Store user reviews of Sweetfin by Sweetfin Holdings, LLC, rated 4.80/5 from 2,826 ratings. - Source: https://appshunter.io/ios/app/sweetfin/id1135611003/reviews - App overview in markdown: https://appshunter.io/ios/app/sweetfin/id1135611003.md - Rating breakdown: 5★ 2,531 · 4★ 136 · 3★ 44 · 2★ 22 · 1★ 71 ## What do users think of Sweetfin? Overall sentiment: negative **Pros** - 🥤 Delicious food - 💳 Rewards and discounts - 🚀 Quick and easy ordering **Cons** - 🐛 Glitchy and buggy app - 🤖 Poor customer service - 💳 Incorrect pricing and charges - 🔄 Inability to reorder past orders **Commonly reported bugs** - App crashes and freezes - Issues with cart and checkout - Incompatibility with certain devices **Most requested features** - Integrate with mobile wallets - Save favorite orders - Improve order history and reordering ## Newest reviews (10 of 43) ### 4/5 — No digital pay options on app *2026-06-15, version 48.0.3* No Apple Pay etc on app. ### 2/5 — Shouldn’t ask for CC *2023-10-25, version 16.8.19* This app requires that you enter your CC information. It should be tied into the Apple wallet instead. ### 2/5 — No reorder possible *2023-10-11, version 12.0.1* You can never reorder. That’s a flaw. ### 2/5 — Reorder Glitch *2023-03-08, version 11.0.5* such a bad glitch when you go to reorder the exact same thing to the same location and you go order history and hit order again it doesn't actually add to cart it says “cart empty”. There should also be a feature to save “favorite” orders ### 2/5 — Love the food, hate the app *2022-12-03, version 9.0.7* Love the food, hate the app ### 3/5 — Love the food, app keeps crashing *2022-01-20, version 9.0.7* Sweetfin is delicious! But after ordering successfully on the app once, now it opens and the screen goes white. No updates needed, tried reinstalling—-seems glitchy. But I’ll still order online because YUM ### 2/5 — :( *2021-05-13, version 6.0.0* I love sweetfin so much but this app never works :/ my order never gets added to the cart or there are errors with the cart where it won’t let me check out and I still can’t use my gift card to check out, I hope they’ll update soon! ### 2/5 — Bugs *2021-04-09, version 4.18* CVV field for card declines most the time ### 5/5 — Makes Ordering Super Simple! *2021-03-24, version 4.17.21* Love ordering from Sweetfin. This app makes it super easy and fast with rewards perks! ### 1/5 — Seriously store the info guys *2021-03-13, version 4.17.21* How many times do I have to re enter my information. You think you would make it easy to order when someone is on the go ## Most critical reviews (10 lowest-rated) ### 1/5 — Rewards Rarely Work *2026-04-17, version 48.0.3* Just attempted to use my $10 off birthday reward. Was informed that I already used it, which I have not. This is a regular occurrence for rewards on this app, birthday or otherwise. ### 1/5 — Worst app ever, customer service is useless *2024-04-24* The app is a glitchy, unusable mess. Cannot reorder an item or really do anything at all on it. Tried using their regretfully SMS-only “customer service”, they pretend they’ve never heard of any of the issues cited occurring before, even though these reviews are full of incidents just like mine. They refuse to admit a problem with their tech, and then sent me down a rabbit hole of absurd “solutions” that do not work either. No genuine attempt to make things right—just a lot of useless corporate-speak that they cut-and-paste in response to my requests for assistance. Basically the usual brick wall denial of problems that you often find from smug tech companies. Plus they try and blame outside issues like your wifi connection, which has zero to do with this glitchy, badly-designed app’s inability to function. The restaurant is great—but this app wasted so much of my time and energy, and Sweetfin’s lack of interest in actually helping me get an order placed or make up for my inconvenience (on multiple occasions) has killed my desire to eat there again. Bad people. **Developer response:** Thank you for your feedback and for bringing this to our attention. We sincerely apologize for any inconvenience or frustration and would love another opportunity to remedy this matter for you. Can you please reach out to our support team directly at sweetfin@thanx.com and reference this app review? ### 1/5 — Why do I need a stupid app now to order? *2023-08-08, version 12.0.1* ????? ### 1/5 — Love Sweetfin food, hate the app *2023-01-04, version 9.0.7* It prefills pickup and is super annoying when you want delivery. Customer support is non existent. Missing options. Cheaper than getting on a third party service but literally every time we’ve used this app we’ve had missed deliveries, longer than expected waits by a lot, wrong items. Fix this guys cmon. ### 1/5 — Glitchy App *2023-01-04, version 9.0.7* It does not let you change stores. Such a pain. ### 1/5 — A royal pain in the tail *2022-08-08, version 9.0.7* This 15 minute online ordering process in that there was no in store ordering set back our order by 2x the time it took to order. ### 1/5 — Terrible app, removed our gift card balance *2022-07-01, version 9.0.7* Where do I even start... This review is short because I'm not giving this place more time than a one star review. Terrible app. We lost money. Also, terrible app and not authentic poke. ### 1/5 — Terrible checkout experience *2021-09-12, version 7.0.4* I had to Re-enter my credit card info multiple times just to be booted out of the app entirely. This happened a few times and ended up ordering from the cashier and didn’t get any reward added to my account. ### 1/5 — Santa Monica A Mess *2021-06-26, version 7.0.4* Wasn’t open on time. Gotnorder way later. No one greeted me to get order. Tons od people waitingto order. Cashier showed 15 minutes late. Also this app is a mess. Cant see what I’m typing. ### 1/5 — Not fully functional *2021-03-16, version 4.17.21* Couldn’t add extra things into my BYOB ## Most praised reviews (10 highest-rated) ### 5/5 — Lovely professional people! *2026-06-09, version 48.0.3* amazing food and value ### 5/5 — Not As Great As Usual *2025-01-25, version 37.0.9* I count on Sweetfin for superb poke bowls. This one had very little salmon and avocado and was loaded with extra cucumber. Not okay. The second time I’ve gotten a messed up bowl from the Venice store—the first time the poke was drowning in large pieces of kale, not chopped up. Hopefully this negative review will spur improvement for the next round… ### 5/5 — Welcome to the neighborhood *2023-09-19, version 12.0.1* Brand new store. Off to a great start. Quick, fresh, tastiest, with a great app Because I live around the corner, they are my new go to meal choice. ### 5/5 — Repeat order never works *2023-07-15, version 12.0.1* I love using this app to order. But there is an option on the app to re-order what you’ve ordered in the past and it never works. It would be so much easier if I didn’t have to go through and select everything I want every time I want to order the same exact thing. ### 5/5 — 😋 *2023-04-30, version 12.0.1* Delicious ### 5/5 — Love it *2022-05-01, version 9.0.7* Love all plates no regrets🥰 ### 5/5 — Sweetfin is the Bomb.com *2021-10-17, version 7.0.4* Sw ### 5/5 — Sweetfin review *2021-08-05, version 7.0.4* Got the large !!!! Downloaded the appp got five dollars off instead o of paying 16$ with everything I wanted and craved this past weekend I got it done 12$ the best!!! Live it works with plenary of rewards once u use it enjoy it ### 5/5 — The best! *2021-07-10, version 7.0.4* Always fresh, easy to use app, and great regular user promotions. Love it! ### 5/5 — Yum *2021-06-26, version 7.0.4* It was all yummy but couldn’t figure out how to apply the $5 new app credit --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*