# Sweetwater Music & Audio Gear — user reviews > 245 indexed App Store user reviews of Sweetwater Music & Audio Gear by Sweetwater, rated 4.90/5 from 17,292 ratings. - Source: https://appshunter.io/ios/app/sweetwater-music-and-audio-gear/id1448496608/reviews - App overview in markdown: https://appshunter.io/ios/app/sweetwater-music-and-audio-gear/id1448496608.md - Rating breakdown: 5★ 16,395 · 4★ 658 · 3★ 129 · 2★ 38 · 1★ 72 ## What do users think of Sweetwater Music & Audio Gear? Overall sentiment: positive **Pros** - 🚀 Fast and easy to use - 👍 Excellent customer service - 🎨 Great app design and functionality - 💰 Competitive prices and deals **Cons** - 🐛 Frequent crashes and glitches - 🔒 Login issues and lack of account persistence - ⏱️ Slow performance and page loading times - 📱 Suboptimal iPad experience **Commonly reported bugs** - Unable to update privacy settings - Search function not working properly - Blank screens and unresponsive UI - Inconsistent login behavior **Most requested features** - Add a back button or swipe navigation - Improve search functionality and filtering - Implement Face ID/Touch ID login - Optimize the app for tablet devices ## Newest reviews (12 of 245) ### 2/5 — Amazing Company, terribly glitchy app *2026-04-25, version 5.0.21* This app has had bugs that prevent me from using it, I love Sweetwater I’ve only had great experiences with them but this app is so frustrating sometimes. Just needs to be polished, for some reason it never has been polished to my knowledge, at least not while I’ve frequently used it. ### 2/5 — Can’t change preferences *2026-03-07, version 5.0.19* When I go into the my account section and click an item like catalog preferences it cuts off half the section so I can’t make a selection. Also there’s no chat option for me to find out where my order is that I ordered over a week ago. ### 2/5 — Good company. Glitchy app. *2026-02-11* Love Sweetwater. I use them religiously for online purchases. But this app has some glaring issues. My biggest issues come from the app ‘crashing’ in the middle of use. For example, I’ll open the page to an item and want to open the pictures in the format where I can see them full screen. This only works about 20% of the time. The rest of the time the app completely glitches out and becomes useless and I have to fully restart everything. And even then half the functions don’t work even after a reboot. This glitching out that crashes the entire app happens nearly every time I open the app, in some capacity or another. Sweetwater is nearly 10/10. The app should match that. **Developer response:** Thank you for reporting this. We have released an update that we believe should have fixed the issue. Please feel free to reach out to our app support team at appsupport@sweetwater.com if it persists. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again! ### 4/5 — almost perfect *2026-02-04, version 5.0.17* I stg I will spend more money on here if you make a dark mode option. Opening the app at night is not unlike witnessing a welding arc. ### 3/5 — App problems on iOS *2026-01-14* It loads my account like it’s on a computer screen and there is no way to scroll over or even rotate the screen to see it all I can’t do anything on the app without a computer as far as ordering or confirming anything this needs fixed. I’m looking at it as a sign that I don’t need to spend the money 🤣🤷‍♂️ if it was fluid my money would have already been spent other then that great customer service the app just needs fixed so I can shop **Developer response:** Hi Logan, thanks for letting us know about this. I can’t get the same thing to happen, so I’d be super grateful if you could write to tell me more? You can email me at appsupport@sweetwater.com and let me know what device you’re using and exactly what steps you take before it load your account all weird. You can also reach out via phone at (800) 222-4700 if that works bette for you. Really appreciate your help in improving the app! Thank you. ### 2/5 — Press and hold to prove you are not a bot…. *2025-12-16, version 5.0.13* Your app doesn’t believe me when I tell it that I’m not a bot so I made my purchase at guitar center. ### 5/5 — Amazing company *2025-12-05* I love the customer service they offer at Sweetwater. They’re always checking up on me, and compared to other music instrument retailers, Sweetwater always cares. Whether you’re a first time customer or a seasoned one, they always find ways to make you happy. One complaint I do have though, is that their app can be a little funny at times. I ordered something through there, and I can’t seem to go to my order history. Other than that, Sweetwater is the goat **Developer response:** Thank you for the review, stingrey! I’m sorry you’re having trouble finding that order, but I’m sure we can sort it out. Please email us at appsupport@sweetwater.com or call us directly at (800) 222-4700. We’ll get you taken care of! ### 5/5 — The best for music *2025-11-29, version 5.0.12* I love Sweetwater. I only buy my equipment from them and each time they call me and check on me. This company has the best customer service in the world. ### 5/5 — My Favorite Music Store *2025-11-23, version 5.0.12* What a great way to buy instruments, Maxwell Harris is My Music Tech and Always a pleasure to buy, He calls and checks on My products ti see if I am Satisfied, been a customer for so long and continue to be, I strongly recomend Buying frm Sweetwater Music. ### 4/5 — Add Dark Mode & Improve Filter Functionality *2025-10-27, version 5.0.9* Great app, but please add dark mode and fix the filters so we can select multiple options before the page reloads. ### 5/5 — The Best…Period *2025-10-21, version 5.0.8* Sweetwater is easily the best music store on the planet. Great gear, great consultants, and the very best customer service! ### 5/5 — App makes Music Easy *2025-10-15, version 5.0.8* The Sweetwater app makes researching and buying VERY easy! Highly recommend having the app on your device to compare shop after researching and REMEMBER - they “sweeten” the purchase. Buy from Sweetwater and find out. 🎸🎤😎 ## Most critical reviews (10 lowest-rated) ### 1/5 — Shipping is too slow *2026-08-17, version 5.0.28* I ordered from their app. Somehow Sign in with Apple and buying with Apple Pay created two different accounts so I couldn’t see my purchase. I didn’t get an email confirmation of the purchase. I had to reach out to a person more than one time to get one. They said they shipped it the same day. It’s almost a week and it’s still not here. I’d like to support them but I think there are better options and faster service. Their prices aren’t any better than their competitors so you don’t save anything for the added frustration. ### 1/5 — if you use Internet security like a virtual private network or a physical firewall don't download *2026-05-27, version 5.0.23* The app works horribly if you're using a VPN or physical hardware firewall don't waste your time downloading it. ### 1/5 — Apple Pay? *2026-04-03, version 5.0.20* Really you don’t have Apple Pay integration. And I have to manually type in all my contact info and credit card info. It’s 2026. Get with the times. AUTOFILL. I’ll order from guitar center and pay more. ### 1/5 — Great Company, Trash App *2026-01-29, version 5.0.16* Unusable. Just use the website instead. Human/bot verification screen every 2-3 screens, I've had as many as 5 in one minute, making this a literally hostile UX. ### 1/5 — Apple Pay & gift card *2026-01-03, version 5.0.14* Apple Pay and Sweetwater gift cards are a problem. Can’t redeem a gift card and pay the balance with Apple Pay. ### 1/5 — Constant “are you a bot” checks *2025-12-25, version 5.0.14* I use a popular VPN because I don’t prefer my ISP and other parties to monetize my browsing habits without getting a cut. Sweetwater’s app apparently has a problem with this because it throws “prove you’re a human” checks at me every other page I navigate to. Hey Sweetwater, it’s really not hard to respect my privacy and have a functional app at the same time. But then, I suppose it’s a moot point because you’ve lost my business. ### 1/5 — Latest Update *2025-11-07, version 5.0.10* The ability to check your available credit in your Sweetwater/Synchrony account in the app is still gone. The latest update didn't return it. You've exchanged functionality for an emptier user Interface that doesn't balance negative and positive space. The app icon now competes for attention from the other app icons because it's the only one with a highlight and a shadow. I prefer the last icon, and I prefer locating my balance in app. Your updates have degraded my experience, not improved it. ### 1/5 — Great company, terrible app *2025-10-11, version 5.0.8* Don’t bother with the app, it doesn’t even work for me at all. Just use their website instead. ### 1/5 — Latest Update *2025-09-15, version 5.0.6* The ability to check your available credit in your Sweetwater/Synchrony account in the app is gone. You've exchanged functionality for an emptier user Interface that doesn't balance negative and positive space. ### 1/5 — Data Tracking *2025-09-12, version 5.0.6* I (and many others) don’t like all the data used to track me or linked to me. I would like a clear, user-friendly way to opt out of having my privacy violated. ## Most praised reviews (10 highest-rated) ### 5/5 — Way better than Amazon and such *2026-06-22, version 5.0.24* I’ve only ordered bass mallets and a pad so far, but each time, they called and thanked me on top of sending free candy and a sticker. These guys offer competitive pricing with free shipping most, if not all the time, and have a good collection of worthwhile products. Sweetwater far exceeded my expectations, and from now on I’ll always look at Sweetwater before any other store if I’m in need of a percussion item. Thanks for being so goated. ### 5/5 — Happy Dude *2026-06-17, version 5.0.24* When ya don’t live near a music store or can’t find what ya need, Sweetwater’s there to please. ### 5/5 — This is fire *2026-05-24, version 5.0.23* Buy from Sweetwater and you’ll be in good hands. ### 5/5 — Amazing service *2026-05-20, version 5.0.23* I love buying music equipment from Sweetwater. Their customer service is beyond exceptional; they are always there to help you. ### 5/5 — The Best *2026-03-31, version 5.0.20* I have always had a great experience working with Sweetwater. My sales guy, Adam Fraternale is helpful, quick and efficient. I recommend him and Sweetwater to everyone I know. ### 5/5 — Just Great *2026-03-14, version 5.0.19* Love the company, love the app. Great job, Sweetwater! ### 5/5 — Amazing service. *2026-02-15, version 5.0.17* Genuinely amazing customer service and shopping experience. I ordered a Martin guitar on sale and the service has been outstanding so far. Best shipping experience I could have asked for! ### 5/5 — Why Buy Here? *2026-02-13, version 5.0.17* Sweetwater outclasses the other big box stores in a huge way. I’ve worked in MI from the ‘70s to the 2000s… mom and pop to big box. Buy from these guys. They will take care of you, front to back. ☮️❤️ ### 5/5 — Goats *2026-01-10, version 5.0.14* Always loved sweetwater mainly because they give you free candy😂😂 ### 5/5 — Quick n easy great deals *2025-12-30, version 5.0.14* The app works so smoothly I forget I’m on an app. The pricing is comparatively less regularly and even better on open box and deals. Call for help or questions and it’s like talking to an old friend. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*