Doesn’t work
They have a classic logged on but not recognized as pro problem.
Thief
If someone tells you the account was cancelled and you still happy to charge for another year.
That only tells me you blatant thief
That only tells me you blatant thief
New update is garbage
Yuck. Go back to how it was
Old format was better and cleaner
Too many ads shorter viewing to many premium camera. Money talks terrible
Terrible app, even worse customer service
Outdated and Unusable: The Swellnet app is a dinosaur. It is clunky, unintuitive, and requires far too many clicks just to get a basic update. It’s so poorly designed that I ended up having to save a web link to my iPhone home screen because the actual app I was paying for was essentially useless. I’ve cancelled and resubscribed over the years hoping for improvements, but it never gets better.
Deceptive Subscription Practices: They operate with zero transparency. There is no courtesy "heads-up" that your annual subscription is about to renew. I hadn't used the service in nine months and completely forgot I had an active account until the money was yanked from my bank.
Non-Existent Customer Support: When I reached out to resolve the issue, they went radio silent. I sent multiple emails over two weeks and was completely ignored until I pushed for a response. When they finally did reply, it was a one-sentence dismissal citing their "Terms and Conditions."
They hide behind the "small Australian business" label when it suits them, but they have zero regard for customer loyalty or basic service standards. They are happy to pocket your money for a service you aren't using and then ignore you when you ask for a fair resolution.
Verdict: Save your money and your sanity. Use Surfline or literally anything else.
Deceptive Subscription Practices: They operate with zero transparency. There is no courtesy "heads-up" that your annual subscription is about to renew. I hadn't used the service in nine months and completely forgot I had an active account until the money was yanked from my bank.
Non-Existent Customer Support: When I reached out to resolve the issue, they went radio silent. I sent multiple emails over two weeks and was completely ignored until I pushed for a response. When they finally did reply, it was a one-sentence dismissal citing their "Terms and Conditions."
They hide behind the "small Australian business" label when it suits them, but they have zero regard for customer loyalty or basic service standards. They are happy to pocket your money for a service you aren't using and then ignore you when you ask for a fair resolution.
Verdict: Save your money and your sanity. Use Surfline or literally anything else.
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