Terrible app, even worse customer service
Outdated and Unusable: The Swellnet app is a dinosaur. It is clunky, unintuitive, and requires far too many clicks just to get a basic update. It’s so poorly designed that I ended up having to save a web link to my iPhone home screen because the actual app I was paying for was essentially useless. I’ve cancelled and resubscribed over the years hoping for improvements, but it never gets better.
Deceptive Subscription Practices: They operate with zero transparency. There is no courtesy "heads-up" that your annual subscription is about to renew. I hadn't used the service in nine months and completely forgot I had an active account until the money was yanked from my bank.
Non-Existent Customer Support: When I reached out to resolve the issue, they went radio silent. I sent multiple emails over two weeks and was completely ignored until I pushed for a response. When they finally did reply, it was a one-sentence dismissal citing their "Terms and Conditions."
They hide behind the "small Australian business" label when it suits them, but they have zero regard for customer loyalty or basic service standards. They are happy to pocket your money for a service you aren't using and then ignore you when you ask for a fair resolution.
Verdict: Save your money and your sanity. Use Surfline or literally anything else.
Deceptive Subscription Practices: They operate with zero transparency. There is no courtesy "heads-up" that your annual subscription is about to renew. I hadn't used the service in nine months and completely forgot I had an active account until the money was yanked from my bank.
Non-Existent Customer Support: When I reached out to resolve the issue, they went radio silent. I sent multiple emails over two weeks and was completely ignored until I pushed for a response. When they finally did reply, it was a one-sentence dismissal citing their "Terms and Conditions."
They hide behind the "small Australian business" label when it suits them, but they have zero regard for customer loyalty or basic service standards. They are happy to pocket your money for a service you aren't using and then ignore you when you ask for a fair resolution.
Verdict: Save your money and your sanity. Use Surfline or literally anything else.
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Swellnet Pro
Best Christmas present I’ve ever received . Made me realise how lucky I am to NOT live on the Gold Coast 🤣. ( Thanks to the cameras ). Seriously though , great to get a surf report at the crack of dawn.
Swellnet
Very poor app compared to windows version
Awesome
This app is perfect for looking at for the surf. Pretty good
Super useful!! But
I love how there is a review of the surf for each beach posted every day and the cams are great. But you could add more cams around for other beaches even the ones around the same place like Seaford bowl which is a very popular surfing area in South Australia and many others. More cams would improve Swellnet a lot.
Please think about this and adding more cams thanks
Please think about this and adding more cams thanks
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Response from developer
Thanks for the review! Glad you find it useful :) I'll forward your feedback to the team.
