# SwiftCall: Auto Dialer & CRM — user reviews > 74 indexed App Store user reviews of SwiftCall by The Basic Software Company, rated 4.40/5 from 149 ratings. - Source: https://appshunter.io/ios/app/swiftcall-auto-dialer-and-crm/id1229534303/reviews - App overview in markdown: https://appshunter.io/ios/app/swiftcall-auto-dialer-and-crm/id1229534303.md - Rating breakdown: 5★ 114 · 4★ 15 · 3★ 6 · 2★ 1 · 1★ 13 ## What do users think of SwiftCall? Overall sentiment: mixed **Pros** - 🚀 Fast and efficient auto-dialing functionality - 💰 One-time purchase pricing model (historically) - 📱 Mobile-friendly CRM for on-the-go calling - 📝 Easy call documentation and note-taking - 👥 Simple lead list management and importing - ⭐ Excellent responsive customer service from developer - 📊 Call statistics and tracking features - 📅 Call scheduling with calendar reminders - ✉️ Email and SMS preset capabilities (originally) - ⚡ Intuitive and easy-to-use interface - 🎯 Effective for cold calling and sales prospecting **Cons** - 💸 Aggressive shift to subscription model ($25-35/month) - 🔒 Features locked behind paywall that were previously included - 📤 Lead export functionality now requires paid upgrade - ☁️ Cloud storage removed or paywalled - 📧 Text/email follow-up features now require subscription - 👥 Subgroups functionality removed - 📞 Reduced support responsiveness in recent updates - 🚫 Features disabled after original purchase without compensation - 😞 Perceived bait-and-switch pricing strategy - 🔄 Multiple reports of support requests going unanswered - ⚠️ Significant user frustration with post-purchase feature removal **Commonly reported bugs** - CSV import failures with commas in phone numbers - App crashes with large contact lists (800+ contacts) - Keyboard doesn't disappear in notes section, hiding save button - Call data lost if session not manually saved - App won't load or start - CSV import tool causing crashes - Glitchy interface and rough functionality - Planner not displaying names correctly - Auto-dialer functionality missing or broken in recent versions - Lead data trapped in app without export capability **Most requested features** - Voicemail drop capability - Bulk contact deletion option - Multiple phone numbers per single contact - DNC (Do Not Call) list compliance features - VCF file import option - Status change immediately after call completion - Better CSV import with comma tolerance - Improved dashboard call history tracking - Data export functionality - Better keyboard handling in notes section - Enhanced planner name display accuracy ## Newest reviews (14 of 74) ### 3/5 — I used to really love this app *2024-07-15, version 7.2* But now, as of July 2024, all of your leads are trapped in the app unless you pay to upgrade to the monthly subscription. So you can no longer export your leads. This would not have bothered me nearly as much if I hadn't already paid for the app when it was a one-time purchase, then paid for the cloud storage just 3 months ago. The app is unusable to me at this point. ### 5/5 — Founders Keepers *2023-10-19, version 5.8* The best Crm with auto dial that’s available for iPhone. The is a game changer. I just loaded 7000 leads with no problem. The .csv columns have to be in the correct order for the system to process the leads. Watch the .csv tutorial twice. 5 stars and 5 crowns. Cheers Chris Michael Founder CEO 5crown Institute ### 5/5 — Big fan of SwiftCall *2023-10-14, version 5.8* Easy to use and great service whenever I have a question ### 5/5 — Excellent product! *2023-09-12* I found this app while looking for a dialer I can use on the go, via my cell phone. I wanted something that will make me more efficient in dial sessions, and something that will load the numbers for me on my phone if I want to go for a walk while dialing. This was perfect! Also, the biggest thing for me is the service. The developer himself is very responsive and has helped me numerous times when I have had questions. You can’t go wrong with purchasing this! ### 5/5 — Great Service! *2023-08-01, version 5.7* Just what I needed! Whenever I had a question about the app I received a prompt and helpful response. ### 5/5 — Makes my job 100 times easier! *2023-07-14, version 5.7* Incredibly easy to pick up and start using! It definitely helps to automate some of these tasks. ### 5/5 — Great customer service *2023-06-20, version 5.6* Jake answered all of my questions and responded in a timely manner. The app works great. Is there a way to delete 1 contact at a time? ### 5/5 — Awesome product *2023-05-08* Makes calls quickly, no monthly plans just one time payment. Ability to take notes after every call and quickly call next person. ### 5/5 — Just what I needed! *2023-03-12, version 5.2* I needed this app and can’t believe I used to make calls without it! Easy to make call lists and auto dial a bunch of leads, responsive customer service, SwiftCall is a must-have. ### 4/5 — Ana Clarke *2021-11-01, version 4.0* I believe this app is helpful for what it is typically used for. ### 5/5 — Super practical app *2021-09-14, version 4.0* I can text the prospect during a call that is very important!! And can even email tbem with some email presets! Doing that is key because you can keep them in a call and pitch and close them during the call and cut down on follow ups and no shows! And the simplicity of the app makes it practical to use I love it! ### 5/5 — Saves a lot of time *2021-07-29, version 4.0* Much better than my old system and great customer service! ### 5/5 — REI DIALER *2020-09-23, version 4.0* asy to kill you call session. Love this app ### 5/5 — Life Saver!! *2020-07-15, version 4.0* Take the drudgery out of cold calling. A simple but powerful app with SMS and email capability. Easy automatic dialing with no monthly fees! Only thing missing is voicemail drop. ## Most critical reviews (10 lowest-rated) ### 1/5 — Loved for Years- then the Updates came - Downgrades *2025-10-22* I purchased this app several years ago and actually recommended to every member of my sales teams that I’ve led, and there were multiple teams. It worked great had all the features I wanted. It was an expensive upfront cost. Now all of these upgrades that have come along are truly downgrades that have stripped it of its core capabilities and charge you as high as $35 a month which is almost what you paid to buy the app to begin with. No more sub groups no more contact for support no more cloud storage no more text or email follow ups unless you pay. As an original purchaser, you should not have disabled what I purchased. If you wanna go after new users and be upfront about it great but I was sold to bill of goods and you stripped it down to next to nothing after the fact. To say, I am livid is an understatement. ### 1/5 — No support *2024-10-22, version 7.4* I had purchased this app previously for over $50. With a recent update all my pro features have been removed. The app owner has not responded to support requests. ### 1/5 — Bait and switch *2024-10-13, version 7.4* Paid full price for power dialer and now after update, they want to charge $25/month for the function I paid for that’s now disabled. ### 1/5 — Removing functionality *2024-07-26, version 7.2* Stop removing/charging for functionality with updates ### 1/5 — Wish I could get a refund. *2022-12-13, version 4.0* Awful app. Save your money. ### 1/5 — These reviews are fake don't be scammed *2020-03-24, version 3.0* the app doesn't work. When you go to try and contact the company they don't respond. Don't waste your money or time and use mojo dialer at least you can talk to someone. ### 1/5 — Contacting someone on here is impossible *2019-03-25, version 2.2.3* Having trouble uploading bulk contacts , no number for tech support listed no chat group, only email which I’ve emailed 4 times for the past 4 days in a row still no email back no call nothing, what good is this program if I can’t use it. ### 1/5 — Looks like a rough draft. *2018-02-21, version 1.3* The typing notes section does not work correctly. Your keyboard won’t disappear and it hides the save and close button. The app has extreme problems importing anything but the most finely tuned CSV files. Absolute waste of money. The look and feel of this app is like the rough first draft of what a good mobile auto dialer should be. Very mad I wasted $20 on what I can only assume is a scam. ### 2/5 — Meh. *2018-02-16, version 1.3* I just paid $20 for an app that’s glitchy. There needs to be a bulk delete option for leads too. ### 3/5 — Powerful dialer in your pocket : Edit *2024-07-16* Unfortunately, I had to come back and edit my review. I purchased this app a couple of years ago. The purchase came with text/email preset features that I can send to my prospects after a call. I now see that this is a feature I have to $24 to upgrade to pro for. This is upsetting for obvious reasons, I have to pay an additional fee for a feature that I technically already paid for. ## Most praised reviews (10 highest-rated) ### 5/5 — Incredible features, Great Customer Service *2026-04-24* I love SwiftCall, any questions I have had about the app so far and they are answered. I always end up satisfied with my customer service experience. Makes it easy to make a lot of calls and also to send follow-up emails and texts. I’ve recommended this to others on my team! ### 5/5 — Great features *2025-06-09* I am pleased with my SwiftCall experience so far and I plan to recommend to my colleagues. The auto dialing, call scheduling, and call documentation processes are easy enough to use and really speed up my day. The call stats are also nice to have. ### 5/5 — SwiftCall is the real deal *2024-11-10, version 7.4* SwiftCall lives up to the hype and exceeded my expectations! Have loved using this great app, trying to convince my team members to use it as well. ### 5/5 — How do I import leads?? *2024-07-16, version 7.2* I have been trying so hard to get this app to work but it doesn't please reply to this so I can change this review ### 5/5 — Hands-down, best customer service I have ever received *2024-07-02* Hands-down, the best customer service I’ve ever received was having a little bit of an issue importing my CSV file 100% my fault but was able to send an email and got a response and got help within minutes. This app is amazing and worth every penny. ### 5/5 — Good deal for a CRM on an iPhone *2024-05-21, version 6.6* Best cold calling app here ### 5/5 — Simple and Quality app *2024-05-15, version 6.5* Great tool to keep on your phone. ### 5/5 — I like SwiftCall! *2024-04-29, version 6.5* Happy with my purchase, the service is great. ### 5/5 — Not Bad *2024-02-03, version 6.0* For the one time price its good. Works great for wholesaling real estate. ### 5/5 — Perfect for Cold Calling *2023-11-26* "I'm pleased to share a positive update on my experience with the SwiftCall app. The developer has swiftly addressed the concerns I initially had, particularly the CSV lead import tool causing crashes. After recent updates, the app now performs seamlessly, and I no longer encounter the frustrating disruptions. The responsiveness of the developer, especially in promptly resolving issues, has greatly improved my overall satisfaction with the app. I appreciate the dedication to enhancing user experience. The SwiftCall app now fully delivers on its promise, making it a valuable tool for my needs. Kudos to the developer for their commitment to continuous improvement, turning a potential drawback into a positive experience. I can now confidently recommend SwiftCall for its reliability and the developer's commitment to user satisfaction." --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*