# SwiftScan AI Document Scanner — user reviews > 533 indexed App Store user reviews of SwiftScan AI Document Scanner by Maple Media Apps, LLC, rated 4.80/5 from 18,939 ratings. - Source: https://appshunter.io/ios/app/swiftscan-ai-document-scanner/id834854351/reviews - App overview in markdown: https://appshunter.io/ios/app/swiftscan-ai-document-scanner/id834854351.md - Rating breakdown: 5★ 16,287 · 4★ 1,755 · 3★ 386 · 2★ 114 · 1★ 397 ## What do users think of SwiftScan AI Document Scanner? Overall sentiment: neutral **Pros** - 🚀 Efficient scanning and document processing - 👍 Intuitive and user-friendly interface - 🔒 Secure cloud storage integration - 📂 Excellent file management and organization - 💡 Valuable OCR and text recognition capabilities **Cons** - 🔒 Aggressive subscription model and paywall for features - 🐛 Bugs, crashes, and loss of functionality after updates - 💰 Expensive subscription fees compared to alternatives - 🔁 Constant upsell prompts interrupting workflow - 🤔 Unclear communication about feature changes **Commonly reported bugs** - Scans and documents disappearing or becoming inaccessible - Subscription restoration issues and double charging - Inconsistent behavior with cloud storage integrations - Camera and scanning functionality becoming unreliable **Most requested features** - Ability to combine multiple documents into a single file - Improved OCR accuracy and text extraction - Option to disable subscription upsell prompts - Grandfathering of existing paid users' features - Better support for older devices and iOS versions ## Newest reviews (15 of 533) ### 3/5 — Light button doesn’t respond *2026-06-09, version 9.6.79* For scanning, no matter how many times I click on the light option to turn on the LED flash, the option does not respond. Light remains gray. Please fix this annoying glitch. My device is an iPhone 13 on the latest iOS 26.5. ### 4/5 — Scanbot? *2026-01-28, version 9.6.77* Did this app used to be Scanbot? I loved Scanbot. Will I be charged to use this app now or will it continue to be free? ### 4/5 — This app could be great *2026-01-28, version 9.6.77* When you create a folder to scan a document into, it doesn’t automatically create that folder in OneDrive. So all files get dumped into the same folder. ### 3/5 — Why the “AI”? *2025-10-19, version 9.6.75* This app has been working perfectly well for years as SwiftScan. Now you’ve suddenly added “AI” to the name. Why? If you are really using LLMs to process scans, you should tell your customers what ones, since you must be sending data to them. Which would also be in conflict with your privacy guarantee. If you’ve added “AI” merely as the buzzword of the moment, well, don’t. It makes some customers likely to delete the app. ### 1/5 — From great paid app to nag app *2025-10-09, version 9.6.73* Stay away ### 2/5 — Was a great app *2025-09-26, version 9.6.73* This was a great app. But now it spams me daily with offers to buy the app, even though I’m already paying for an annual subscription. On top of that, the app doesn’t load if you’re on poor WiFi/internet. What sort of crazy tracking is it doing if it won’t even work without internet? It’s just a scanner! ### 1/5 — Ipad sync issues *2025-09-19, version 9.6.73* Ipad mini 7 not syncing. App is updated and i tried deleting app and reinstalling app. Still not syncing. ### 3/5 — Version 9.6.73: OK scanning app + how to make it better *2025-08-31, version 9.6.73* PROS: The outline and instructions make it easy to take a good photo to use as a scan. If the photo is crooked it will automatically straighten it. The settings offer the option to automatically send your scan to Photos. HOW TO MAKE IT BETTER: “"SwiftScan" Would Like to Access Your Photos” - yeah, I bet you do. Stop asking to access my photos - we’ve got enough problems with the government trying to access our data, we don’t need apps doing it too. Make the icons a bit more user-friendly. At the moment they’re pretty abstract. When trying to do functions that are only in the paid version (e.g. changing the name template), it should be made clearer that you have to purchase the app to do those functions. CONCLUSION: An OK app, with plenty of room for improvement - 3 stars. ### 1/5 — Review *2025-08-30, version 9.6.73* I asked for a seven day free trial but strangely they charged me 57 CAD for a one year subscription without my consent. It is ridiculous! ### 1/5 — Used to be good… *2025-08-19, version 9.6.73* Feels like this app is trying too hard now. I’m an original paid user and now every time I open the app it shows a full screen upsell to their $60/y IAP. Wouldn’t get that value out of it as I only scan a couple of things per year. Will use the basic functions built into iOS. Thanks for the great app for the first few years of its life but for now it’s goodbye. ### 1/5 — Not free anymore *2025-08-13, version 9.6.72* Liked the app, but now you have to pay to use. Not worth the price since I don’t use it that often. I’m moving to the free scan that comes with iPhone. ### 2/5 — good bad and ugly *2025-08-12, version 9.6.72* The good is that it's fast, the bad is that the sign up is extremely cumbersome and the Tech Support is unsatisfactory, and the ugly is that you have to waste your time looking for another product ### 1/5 — Watermark :( *2025-08-06, version 9.6.72* No option for free without watermark anymore :( ### 1/5 — Ads with a side of scanning *2025-08-04, version 9.6.72* Want great ads? Download this app? Looking for a great scanning app? Look elsewhere! I bought this app a while ago and it used to be the best app for scanning but not anymore. ### 1/5 — No longer usable *2025-07-11, version 9.6.70* Can’t get around forced subscription pop up. No longer have access to previously scanned documents. ## Most critical reviews (10 lowest-rated) ### 1/5 — Nope *2026-05-25, version 9.6.79* It's full of invasive ads and extremely limited. If you need a tool to do this this is the last recommendation. ### 1/5 — Way to screw up an app over the years *2026-05-06, version 9.6.79* Distracting icons, popups, the save PDF story is clunky with multiple icons and options overlapping instead of suggesting the Files API, auto upload still works as it used to though. Also stupid upsells, links to other apps, asks for your contacts, offers fax with credits. Truly squeezing the 2020 acquisition, eh? ### 1/5 — No app for the macOS *2026-04-01, version 9.6.77* Release the app for MacOs please ### 1/5 — Worst app *2026-01-26, version 9.6.77* Unable to cancel or terminate this app and recurring payment ### 1/5 — Does not work *2025-11-21, version 9.6.75* Google keeps blocking apps use and cannot contact anyone at SwiftScan to fix it ### 1/5 — Crashes after update *2025-11-10, version 9.6.75* No longer works after latest update. Constantly crashes ### 1/5 — Problèmes *2025-11-05, version 9.6.75* they don’t answer to my mail and several problèmes of this software. I will not renew the bill .ᐟ yes. ### 1/5 — breaks when you need it most *2025-10-15* This app uses a monetization first business model, which has unfortunately made it reliably useless when I actually need it. Making it doubly annoying, swiftscan uses scammy casino style agressive nagware splash screens to try to convert you to a paying customer, so 1) the app breaks, 2) you have to wade through ad after ad in rapid succession to get the ap started again, 3) you have to MANUALLY enter in your icloud credentials despite being logged in already to regain access, and 4) 3 doesn’t work. This has happened to me 100% of the time I have been in a conference with limited connectivity. Imagine you have 10 seconds to snap a photo and scan someone’s business card and you are instead fighting through nagware in an app that YOU ALREADY PURCHASED. The features of this app used to be great, but their agressive monetization to the exclusion of usability is disqualifying. This company holds its customers in contempt. Look elsewhere. **Developer response:** Hi there, Thank you for your thoughtful feedback. We'd be happy to help restore your original purchase and learn more about each of the issues you mentioned. Please reach out to our Support team via the app settings > Contact Us so we can assist directly. ### 1/5 — MAJOR SCAN PROBLEMS *2025-10-13, version 9.6.73* In the beginning, it worked great once they purchased the pro and VIP packages. However, now years later, the app is not syncing with the iCloud account with iOS. And after several emails to Customer Support resolutions have not resolved the issue. Tried the old-fashioned method delete the app and reinstall it, but it never asked me for a LOGIN or Password and Never started syncing with ICloud (iOS) ### 1/5 — Aplicativo fica cobrando mais de uma vez *2025-10-10* Tenho uma assinatura ativa. O aplicativo fica me oferecendo a assinatura como se eu não tivesse. Eu colocava a assinatura e ele dizia que como tinha uma assinatura ativa não seria cobrado. Ele me cobrou uma assinatura e fui cobrado duas vezes por um mesmo serviço. Quero a devolução do que pague. **Developer response:** Thanks for your feedback. Subscription billing is handled directly by Apple through the App Store. First, please check your subscription status under Settings > Apple ID > Subscriptions to confirm whether there are duplicate active plans. To restore your access in the app, open SwiftScan, go to the upgrade screen, and tap the Restore option. Also make sure you’re signed in with the same Apple ID used for the original purchase. Updating to the latest version of the app and restarting your device can also help refresh your subscription status. If you were charged twice, you can request a refund at reportaproblem.apple.com. If restoring your subscription does not resolve the issue, please contact us via Settings > Contact Support within the app so we can review your account and assist you further. ## Most praised reviews (10 highest-rated) ### 5/5 — Good Software *2026-08-06, version 9.6.81* Nice one to store documents ### 5/5 — Great *2026-07-28, version 9.6.81* Amazinggggggg ### 5/5 — Great organizer *2025-08-16, version 9.6.72* Well done ### 5/5 — pdf 출력시 페이지 크기 맞춤 *2025-07-29* pdf 파일로 출력시 페이지 크기나 가로 너비 기준으로 모든 페이지의 크기를 맞추는 기능이 있으면 좋겠습니다. **Developer response:** Thanks for your suggestion. We appreciate you taking the time to share your suggestion, and we'll pass it along to the rest of the team. ### 5/5 — So Helpful *2025-06-05, version 9.6.70* Really appreciate app so helpful; only wish I could adjust color of information scanned otherwise pretty solid and useful. Thanks ### 5/5 — 하나 불편한 점 *2025-03-03* 다른 건 사용하기 좋는데요! 처음에 아이폰에서 스캔하려고 어플을 키면 화면이 까맣게 나옵니다. 찍고 취소하고 나서야만 제대로 찍으려는 문서가 화면에 나와요. 이 점 수정 부탁드려요 **Developer response:** Thanks for your feedback and rating. We're glad you're enjoying the app overall. The issue you described may be related to camera permissions or a temporary loading issue. Please make sure SwiftScan has full camera access by going to iOS Settings > Privacy > Camera, and try restarting your device. If the issue continues, contact us via Settings > Contact Support so we can investigate further and assist directly. ### 5/5 — The great one *2024-12-27, version 9.6.67* I don't do reviews a lot only when the app is really bad or really good. So this one is the one that deserves my best review. I hope people the looks to get an app scanner, get this one.because it dose the job very well, and it doesn't take a genius to use it. Open the app focus a file or picture and the app dose the rest. It is that simple. That's why I gave my best review . Better and better. UPDATE. TODAYS 6/6/19 UPDATE BROKE THE APP ITS NOT OPEN NITHER iPhone or iPad. Please fix it. Update as of 6/9/19 this app has been fix. Thanks. I still happy. ### 5/5 — Life saver *2024-11-30, version 9.6.66* The app is very smooth and easy to use. I’m looking forward to recycling all my old papers. ### 5/5 — Excellent PDF mobile scanner *2024-11-16, version 9.6.66* Simply the best with all options ### 5/5 — The best scanner *2024-07-02* Been using this for years. Works flawlessly, especially the auto capture function! great interface and easy to share the output as a PDF anywhere you want --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*