# SWISS — user reviews > 739 indexed App Store user reviews of SWISS by Lufthansa Group Digital Hangar GmbH, rated 4.70/5 from 10,973 ratings. - Source: https://appshunter.io/ios/app/swiss/id343038584/reviews - App overview in markdown: https://appshunter.io/ios/app/swiss/id343038584.md - Rating breakdown: 5★ 9,488 · 4★ 861 · 3★ 146 · 2★ 104 · 1★ 374 ## What do users think of SWISS? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Efficient - 🚀 Intuitive - 👍 User-friendly - 🚀 Smooth flying experience - 👍 Great customer service - 🚀 Convenient - 👍 Reliable **Cons** - 🐛 Crashes frequently - 🐛 Buggy and unreliable - 🐛 Slow and unresponsive - 🐛 Poor login and account management - 🐛 Fails to retrieve boarding passes - 🐛 Lacks basic functionality - 🐛 Confusing and unintuitive UI - 🐛 Inconsistent across devices - 🐛 Requires too much manual data entry **Commonly reported bugs** - Inability to check in or retrieve boarding passes - App crashes during critical functions - Frequent login issues and lost user data - Incompatibility with certain devices or OS versions - Incorrect or outdated flight information **Most requested features** - Ability to save personal information - Option to download boarding passes directly to the app - Real-time flight status updates - Seat selection and upgrade options - Integrated baggage tracking - Multilingual support ## Newest reviews (10 of 739) ### 4/5 — Luggage inquiry *2026-08-29, version 6.634.0* It was the first time to pay for a hold luggage on any star alliance flight, as i always have one free 23 kg bag was it inside Europe or overseas flight! ### 2/5 — Doesn’t work after the update on my I pad. It works older version on the other I pad *2026-08-08, version 6.632.0* Doesn’t work after this new update , works on my other I pad, where I didn’t changed it yet. ### 1/5 — Cannot log in, useless *2026-07-07* Tried 7 times to log in, the blue dot goes around in circles and never gives you an answer. Maybe I was using the wrong password but at least a well-designed app would tell you that you used the wrong password. Oh, and there is no other way: you NEED to log in to be able to do your check in and get your boarding pass. Back to the PC and printed passes in afraid. ### 1/5 — Very bad customer service *2026-06-30* I am the care taker of two elderly customer that were flying from GVA to GRU with a connection in FRA. I live 62 km from the airport. The flight of two elderly people was cancelled due to bad weather conditions. Then a new flight was proposed by train and fly. Si they had to go to Geneva 62 km, take a train to Zurich ALONE ? Then rebook their bags at Zurich airport and fly . I think this was such a bad service … elderly people!!!! No regards to their mobility restrictions and for the customers that chose Swiss as an airline . Poor service ### 1/5 — App login *2026-06-07, version 6.622.1* Have been unable to login to my account today keep getting technical error. I have tried all suggestions to rectify this with no joy. Cannot get the app or website to send a reset link. Total rubbish. ### 1/5 — Laughably poor *2026-06-03, version 6.622.1* Not an app, but a link to a web site. A disgrace to Swiss & Lufthansa ### 1/5 — Web based mediocrity *2026-06-02, version 6.622.1* Slow, Web based at with poor functionality. Poor layout and duplicated ways to find things. ### 5/5 — Ted Levine *2026-06-01, version 6.622.0* Exceptional service better than other airlines! ### 5/5 — Upgrade to Business worthwhile *2026-05-30, version 6.622.0* I upgraded at the last minute to business class and was delighted with the spacious seat, massage chair, ample storage, delicious food and incredible service. I will absolutely be doing this again in the future. ### 5/5 — Melhor cia aérea! *2026-05-29, version 6.622.0* 10 ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t use it *2026-09-01, version 6.634.0* You can’t use it to check in, check booking or actually book a flight. Whoever approved the idea to add the app behind a mandatory account login has zero commercial sense. ### 1/5 — Bad app *2026-08-30, version 6.634.0* Wants me to make an account or something - i just want my boarding pass. Most airline apps wouldnt have this much friction. They chose to make this a bad user experience and as a result I’m choosing to give them a one star review. ### 1/5 — Seats map hello? *2026-08-28, version 6.634.0* Ridiculous. It won’t show the seat map. I tried to ask an agent via chat. The chat mixed up the name and last names of the passengers. Even the chat agent wasn’t able to assess the seat map 😂 ### 1/5 — Mrs *2026-08-12, version 6.632.0* Useless IT team. Swiss has app and web problems for years. ### 1/5 — The app fails to open *2026-08-11, version 6.632.0* Tried a million times but the app just not opening. Tried updating the app to latest version but still not working. It freezes at the starting screen for a few seconds then quits. ### 1/5 — Unusable *2026-08-11, version 6.632.0* I couldn't get past the point of creating an account. First, it hung up for minutes proving I was a human. Then it wouldn't work with a password manager. It showed that a password was entered, then gave me an error saying I didn't enter a password. I won't choose Swiss Air for any future travel. ### 1/5 — Terrible experience *2026-08-10, version 6.632.0* Seats do not recline , charging portals do not work. No outlets on a 10 hour flight. Was charged 165 Swiss franks for luggage which was over 2 kg. The worst flight experience I have had on an international flight. ### 1/5 — Horrible service *2026-07-20* Where do I even start. The chat bot and the live chat offer abysmal service. Live chat agents ask me the same info over and over again when it is right there in the chat. I can understand they are handling multiple chats. But to not even bother to scroll up a couple of lines to see what I’m even asking is just infuriating. And the chat bot won’t even give you the phone number to call. They make it very hard to call support and direct you to the chat bot. And Swiss air in general has canceled my premium seat in the past without notice. I get to the gate and I don’t have a seat. What an abysmal carrier. ### 1/5 — Arguably the worst *2026-07-18, version 6.628.0* I have no idea where they searched for the design team and coders but they found the worst of the worst. Logging on through security takes longer than security at JFK. So many error messages I finally gave up and called, user support was useless. Never got checked in ### 1/5 — App froze at login *2026-07-11, version 6.628.0* I signed up for an account, activated it. When I tried to login on the app, it took its time trying to authenticate me as a human being, and then it has been spinning round and round and round for hours getting to nowhere. Does seem like the Swiss Air flights that I love. ## Most praised reviews (10 highest-rated) ### 5/5 — Really thanks *2026-08-28, version 6.634.0* I in Zurich waiting for my son so happy to see that information I love him so much thanks again ### 5/5 — Flying Made Simple *2026-08-17, version 6.632.0* Easy, straightforward and structured. ### 5/5 — Smooth *2026-08-01, version 6.630.0* Among the many Airlines apps I must say that the ease of use, clearness and immediacy of information, give this app an edge ### 5/5 — Exceptional service! *2026-07-30, version 6.630.0* We were able to travel stand-by as our friend is a Swiss Airline attendant. We were welcomed aboard and the crew made sure my daughter and I had seats next to each other. They were so accommodating and we felt spoiled! All and all it was a wonderful experience!!! ### 5/5 — Dr *2026-07-25, version 6.628.0* Lovely Airline ### 5/5 — Grateful for staff who consoled me when I got panic *2026-07-23* Thankyou for the services, the food and the staff. I flew in April from Swizz to Delhi and left my watch at the gate. The staff consoled me and ensured they will check it for me and hand over to me if they find it from ground staff. Ms Sharma made sure I should not panic or cry and hence brought wine for me. Although the watch was not found unfortunately, yet I am thankful for the services and staff and wish you guys luck. ### 5/5 — Excellent Flight Experience with SWISS *2026-07-09, version 6.628.0* I had a great experience flying with SWISS. The staff were friendly and professional, the flight was comfortable and on time, and the overall service was excellent. I would definitely fly with SWISS again. Highly recommended! ⭐⭐⭐⭐⭐ ### 5/5 — Beautiful service *2026-06-30, version 6.626.0* Nice clean service kindly people hospitality hosting thank you very much ### 5/5 — Friendly APP *2026-06-22, version 6.624.0* Easy to use/browse - quite informative ### 5/5 — 瑞士往曼徹斯特 *2026-06-08, version 6.622.1* 服務水準高，商務坐位舒服👍👍👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*