# Switchvox Softphone

> Mobile softphone for Switchvox IP PBX systems. (iPhone/iPad app by Sangoma Technologies Inc..)

- Source: https://appshunter.io/ios/app/switchvox-softphone/id905124827 (this page in markdown: same URL + `.md`)
- Developer: [Sangoma Technologies Inc.](https://appshunter.io/developer/1232881965)
- Category: Business, Productivity
- Price: Free
- Rating: 1.68/5 from 57 App Store ratings · 50 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 99 MB
- Released: 2014-11-12
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/switchvox-softphone/id905124827/reviews.md

## What is Switchvox Softphone?

A softphone app for use with Switchvox, Digium's award-winning IP PBX. Switchvox SMB version 6.3 or later is required. Please see the Switchvox Softphone Support link for how to set up and manage Switchvox to allow phone extensions to use the Switchvox Softphone.

## Key features

- Mobile calling for business extensions
- Integrates with Switchvox IP PBX
- Make and receive calls
- Requires Switchvox SMB 6.3+

## Recent user reviews (10 of 50)

All indexed reviews: https://appshunter.io/ios/app/switchvox-softphone/id905124827/reviews.md

### 2/5 — Shockingly bad.

*2022-07-27, version 5.2.0*

Great app! But you can’t even get messages to play easily because (literally) the PLAY BUTTON isn’t even accurate. You might get it to work 1/10 times. Where it wants you to push on a standard sized circular object is beyond me.

Also… no voicemail forwarding / email feature, and no fast way to delete junk numbers coming in.

Zero effort has been made to remedy the basic flaws of the UI let alone the missing features that are standard fare on any other voicemail system.

Please, Sangoma… give me something to believe in?

### 1/5 — The opposite of user friendly

*2022-02-04, version 5.2.0*

This app is not acceptable in 2022, switching phone providers for this reason. Companies need to stay with current technology if they want to be successful.

### 1/5 — Worthless

*2021-11-20, version 5.2.0*

This app has so much potential with linking to your extensions contacts and activity.  75% of the time I have to reply “let me call you on my cell”

I really hope they improve this and prevent the call quality, answering and nobody is there and just not working.

### 1/5 — Used to work…

*2021-07-15, version 5.2.0*

This app used to work December 2020, but now when it loads it doesn’t even let you select menus, type numbers, do anything.

### 1/5 — Worst app ever

*2021-02-26, version 5.2.0*

Worthless. Does not work. Crashes often. Drops calls after a couple minutes. Cannot receive incoming calls unless app is open and in focus so you have to constantly touch your screen.... impracticable. If I ran this company I would be embarrassed by this product and pull it ASAP.

### 4/5 — Most having issues need good look at firewall

*2021-02-03, version 5.2.0*

I had to go through a lot of testing and changes to get this to work correctly on firewalls and pass the correct traffic but once I did it works as promised. I would advise many of the low reviews to look hard at firewall allow/deny issues coming from IP addresses attempting to use this app before saying the app doesn’t work. Especially people stuck on “configuring”. That was my first of many hurdles I had to overcome on my company network to get this working correctly but once it works it does work well. It has transformed my office during work from home times in a great way.

### 1/5 — Very poor, erratic, flaky

*2020-10-01, version 5.1.4*

Really just a terrible piece of software. I've been struggling with their app and upgrades for almost two years, and it's amazing how unreliable the application is.

Screens / pages don't populate, it never rings (all notifications are enabled), no call log or history shown (1 out of about 20 times something shows up), and though some days I can make outgoing calls, most days I cannot. Talk about having a mind of its own!

Have read their support data and tried all the suggestions possible. 

With all the awesome VoIP apps on the market (and therefore software engineering talent), how come this can't be at least reliable and usable, even if limited with the feature set?

### 2/5 — Great feature, when it lets you answer

*2020-09-16, version 5.1.4*

We’ve been using this app for about seven months, and when it’s working, it’s great. But very frequently when incoming calls come in, it does not let you answer them, and becomes a missed call. It’s extremely frustrating, especially for those answering queue calls. Support always passes it off on your Internet connection, even though it happens on every Internet connection the phone is used on, whether that’s Wi-Fi or cellular. It’s obviously a bug that needs to be fixed

### 1/5 — The worst

*2020-09-15, version 5.1.4*

We have to use this for our company since we began working from home. This app is garbage. It never stays connected, people will not be able to hear you mid conversation and vice versa. You have to uninstall and reinstall or shut down your phone to try to get it to work. Wish my company would find another app that is more efficient. If I could give in no stars I would

### 1/5 — If you seek frustration, download this app

*2020-09-07, version 5.1.4*

Absolutely worthless as a phone. Do not bother trying to use this application.

## Frequently asked questions about Switchvox Softphone

### What does the Switchvox Softphone app do?

The Switchvox Softphone app allows you to use your business phone extension on your mobile device. You can make and receive calls as if you were at your desk, directly from your smartphone or tablet.

### What are the requirements to use the Switchvox Softphone app?

To use this application, you must have Switchvox SMB version 6.3 or later installed and configured. The app is designed to work specifically with Digium's award-winning IP PBX system.

### How do I set up the Switchvox Softphone app?

Setup and management of the Switchvox Softphone requires configuration within your Switchvox IP PBX system. Detailed instructions can be found via the provided Switchvox Softphone Support link.

### Is the Switchvox Softphone app free to use?

Based on the provided information, the application itself is free to download and use. However, it requires a licensed Switchvox IP PBX system to function, which has its own associated costs.

## Version history (last 5 releases)

### 5.2.0 — 2021-02-02

Support for the latest Switchvox PBX software.

### 5.1.4 — 2020-06-10

Compatibility fix for upcoming Switchvox release.

### 5.1.3 — 2020-06-01

Resolved an issue that could trigger Switchvox blocks on properly configured softphones.

### 5.1.2 — 2020-05-28

Improved reliability with Switchvox SIP connections.

### 5.1.1 — 2020-02-19

Resolved an issue related to status subscriptions for favorites.

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## More apps by Sangoma Technologies Inc.

- [NetFortris HUD Mobile](https://appshunter.io/ios/app/netfortris-hud-mobile/id934241084)
- [Unified for iPhone](https://appshunter.io/ios/app/unified-for-iphone/id944488629)
- [StarFax](https://appshunter.io/ios/app/starfax/id1071928385)
- [Switchvox Admin](https://appshunter.io/ios/app/switchvox-admin/id1181120525)
- [Zulu UC](https://appshunter.io/ios/app/zulu-uc/id1232881966)

All apps by Sangoma Technologies Inc.: https://appshunter.io/developer/1232881965

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*