# S.W.Link — user reviews > 44 indexed App Store user reviews of S.W.Link by Dongguan Songwei Electronic Technology Co., Ltd., rated 1.75/5 from 77 ratings. - Source: https://appshunter.io/ios/app/swlink/id1191088626/reviews - App overview in markdown: https://appshunter.io/ios/app/swlink/id1191088626.md - Rating breakdown: 5★ 10 · 4★ 2 · 3★ 4 · 2★ 4 · 1★ 57 ## Newest reviews (15 of 44) ### 1/5 — App doesn’t work *2020-11-27, version 2.9* For some reason the child lock will not come unlocked. This app worked for one week than all of a sudden it doesn’t want to change what I need through my phone. Nothing will respond to the touch of the screen anymore. We are considering returning this product because of this issue. ### 1/5 — Will not connect with Apple products *2019-12-11, version 2.8* Will not connect with Apple products. My husband’s android connected to the fireplace without a problem and works perfectly fine. My iPhone will not connect for anything no matter how many times I uninstall and reinstall the app. This needs to be fixed! ### 1/5 — Worthless *2019-12-09, version 2.8* I’m actually wondering if this app is fake as well as that the fireplace actually has Bluetooth at all. It doesn’t show up on any of my devices. Phone/tablet etc. ### 1/5 — Will not show up *2019-12-05, version 2.8* Incompatible with IOS 13 on iPhone 8’s. Works fine on older iOS versions and android. ### 1/5 — Won’t connect to fireplace *2019-12-04, version 2.8* I’ve tried everything I can think of. The app and fireplace will not connect. ### 1/5 — Does not search for fireplace! *2019-12-04, version 2.8* Does not search for fireplace nor is there an option too. Literally just an app for the manual. Totally crap. ### 1/5 — Won’t pair *2019-11-30, version 2.8* Not impressed with app, it won’t pair to my phone at all. ### 1/5 — Ap won’t pair with fireplace *2019-11-28, version 2.8* I’ve been trying for 20 minutes to pair with fireplace and I’m getting nowhere. Completely worthless ap ### 1/5 — Doesn’t work *2019-11-22, version 2.8* This app Does not pair with the fireplace at all. Waste of time! ### 1/5 — Paired with my IPhone 10. But doesn’t with 11max *2019-11-22, version 2.8* Doesn’t pair with 11max ### 1/5 — Not syncing *2019-11-19, version 2.8* Bluetooth will not pair no matter what I do. ### 1/5 — Piece O’Crap App *2019-11-14, version 2.8* It does not pair with the fireplace, it does not work. No matter how many times you delete & reinstall-it does not work. The creator of this app has brought much shame upon their ancestors. ### 1/5 — App doesn’t work *2019-11-11, version 2.8* Bluetooth doesn’t work. ### 1/5 — Will not connect *2019-11-09, version 2.8* Works on husbands android. iOS will not connect :-/ ### 1/5 — Great until... *2019-11-08, version 2.8* It worked great until I got a new phone and it wouldn’t pair with the app on the new phone. ## Most critical reviews (10 lowest-rated) ### 1/5 — Only worked for a little bit *2023-01-22, version 2.9* When I called to ask them for help they flat out told me, we can’t help with the app just buy a new fireplace ### 1/5 — Not working at ALL *2022-12-18, version 2.9* Works perfect on my fiancés phone but it won’t even show up on my phone and it’s infuriating honestly. ### 1/5 — Doesn’t Work Anywhere *2022-01-02, version 2.9* The app told me to update and afterwards now i cant use the app to access my heater unit , this was a year ago and its still not working ### 1/5 — Fireplace *2021-12-26, version 2.9* App worked for a total of two days n now it will not let me do anything from the app to control the fireplace. ### 1/5 — Update broken *2021-12-04, version 2.9* App suggested an update and now it won’t do anything please help it worked great for over a year and this update ruined the app ### 1/5 — Used to work until update *2021-11-19, version 2.9* App used to work until it updated now it closes by itself and won’t connect to the fireplace ### 1/5 — Works for only a week!! *2021-03-03, version 2.9* Reason I don’t purchased this model because of the Bluetooth option but it only worked for a week and now it doesn’t connect. Very disappointing. Deleted then reinstalled and nothing! ### 1/5 — App *2021-01-15, version 2.9* This app does not work! ### 1/5 — What WILL happen *2020-12-16, version 2.9* It works great foe about a week. Afterwards the app will switch to child lock then you can no longer control the unit via the app. If the developer would only update it it would be ideal. Don’t lose the remote or the model number for this unit. ### 1/5 — Terrible App *2020-12-06, version 2.9* App doesn’t work. Only beeps when connected then the app won’t allow the child lock to be turned off so you can’t use the app ## Most praised reviews (9 highest-rated) ### 5/5 — Just got the Fireplace today *2021-01-05, version 2.9* I bought an OLDER home close to 100 years old, I was 20 when I bought it and I have always wanted a fireplace. The house had an old fire grate but it had been bricked up before I got the house. Every year I look at fireplace units, wood burning, has logs and electric units, but none looked like an original mantle... till I saw this one. It was a floor model and it was as is, but after seeing it was also Bluetooth and app enabled I had to take a second look. Finally a fireplace that looked like a fireplace, not a TV stand! I got it home and it is AMAZING! The heater almost ran me out of my good sized living room, but it works great and looks AMAZING! Just to have a grand mantle on that brick wall is the finishing touch. Thanks to the makers of this fireplace! You hit it on the head here! I wish you could get it in unfinished or other colors... this spring to fit the color scheme. ♥️ ### 5/5 — Updating my Review *2020-02-17, version 2.8* App works as of 02-17-20 ### 5/5 — Worked for me... *2020-01-13, version 2.8* Just downloaded the app and it connected just fine for me. I have an up to date iPhone and didn’t have any issues. If anything changes I will update... ### 5/5 — Perfect and Very Simple *2018-12-02, version 2.8* I’m having a hard time understanding the bad comments. The App is very simple to use and has all the operations necessary to operate the fireplace. If your looking for a very difficult app to use, then you don’t want this one. It’s too easy to use. We love it. Practical!!! ### 4/5 — Does what it’s suppose to *2021-01-01, version 2.9* Simple app, I think visual id like to see an improvement but it’s simple. I wish it would explain a bit better about timers and room temp. Overall it’s the same as the remote if anything I understand the buttons easier on app. Not complaints so far. ### 3/5 — It’s great but.... *2019-10-24, version 2.8* Love it. Simple and it works.... until it dumps your fireplace and won’t find it again. ### 2/5 — Fireplace *2021-02-28, version 2.9* App hasn’t been working since last update ### 2/5 — Please update *2019-10-25, version 2.8* Doesn’t work with iOS 13 ### 2/5 — App looks cheap *2018-11-25, version 2.8* I love the fireplace but the app is so cheap. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*