# Swoop Towing — user reviews > 67 indexed App Store user reviews of Swoop Towing by SwoopMe, Inc, rated 3.10/5 from 149 ratings. - Source: https://appshunter.io/ios/app/swoop-towing/id1144643852/reviews - App overview in markdown: https://appshunter.io/ios/app/swoop-towing/id1144643852.md - Rating breakdown: 5★ 57 · 4★ 9 · 3★ 22 · 2★ 16 · 1★ 45 ## Newest reviews (17 of 67) ### 3/5 — Used to be good *2026-05-16* Fix the picture portion of the app. Nobody wants to be fighting the app when you’re on the side of the highway. When you click to take pictures, it zooms in and also flips the camera at a 45Degree angle and it is nothing but a pain. Also fix it where it stops Automatically putting you on scene, towing, tow destination. Because the pickup location isn’t always right, the destination isn’t always right, we do change it in app to get paid correctly later on. But when your on the side of the highway, your not going to call it in to get it changed, your going to get the job or jobs finished and take care of the customers. ### 2/5 — Going down hill *2026-03-17* I used to like this app, but the more updates they come out with, the worse it gets. My coworkers and I all agree that it is frustrating when you go to take pictures and the app switches from 9:16 ratio to 16:9 ratio (sideways) and you have to rotate your phone side to side to get it to flip the right way. Not to mention, it zooms in when it switches, so you can not take a picture of a full car without standing 30ft back. I think SWOOP forgot we use this app on side the of busy highways/interstates and we do not have time to fight an app! ALSO, it is so frustrating when the pickup location is wrong. So you put onsite at a different address then swoop has. (Don’t have time to call and wait for you’ll go switch the pickup location).. then it automatically switches you to Towing, when you’re not even towing. Like, hey.. I’m still trying to winch this car out of the ditch, I’m not towing yet…. ### 3/5 — Hit and miss *2025-12-16* Sometimes it’s good and then they’ll come out with an update and it’s no good. Right now I’m having issues with it automatically putting me on scene or towing and sometimes even completing the job out when it’s not really completed. It goes off your GPS and a lot of times, the pick up location isn’t 100% accurate, so it senses that your not in the exact location and automatically puts me into towing when I’m not. Another issue I would like to see fixed is the completed jobs. When you review your completed jobs, they are not in order. You may complete a job and have to scroll through 15 other jobs to find the job you just completed. When it should be at the top of the list. Overall, it’s a good app. Just needs some things changed to be a great app. ### 2/5 — Can not edit *2025-10-26, version 3.129.3* After the last update, i am not able to edit jobs. Cannot change drivers or edit ETA’s from my phone. Iphone 14plus ### 2/5 — Fix app *2025-10-24, version 3.129.3* Yall need to fix the app it won’t let me update eta or change driver and it’s going to hurt us when we are busy ### 3/5 — iOS loading issues *2025-10-20, version 3.129.3* I’ve been a customer for nearly 4 years of swoop Towing app I’ve not hardly had any issues with it at all until the past week it refuses to load. On my iOS. ### 3/5 — Good but annoying *2025-10-01* The app works great, but! But it has an obnoxious notification alert. Also, it forces location service to be always on…so it tracks you even when not on a job, full time, unless you manually turn it off every single time you finish a job. **Developer response:** Thank you for using our app. We do utilize your GPS location whenever you have your app set to On Duty. This allows for the app to provide realtime updates for the jobs that you are on. While GPS location data is necessary for performing a job, if you go Off Duty or log out of the app we do not collect GPS data! ### 2/5 — App needs a dark mode *2025-09-16, version 3.127.7* App generally works well enough but at night I need to dim my screen to the lowest setting possible as it hurts my eyes to look at. Can’t the developers integrate a dark mode setting for use at night? ### 3/5 — Great for business *2025-04-06* Hi, I’ve used swoop for about 5 years now and have only recently had real issues with it. Every week or so I have to delete and redownload the app or else I start missing jobs. Reviewing my stats online the following day shows jobs offered but not accepted greatly exceeding the jobs I received on my phone. I DONT miss jobs offered. Yesterday I failed to receive any notification for 3 jobs! I took all 7 jobs sent to me and now it says I was sent 10! It’s killing my stats! I need you guys to fix this issue. It’s been going on for over 2 months now and no remedy. Once this issue is fixed, the app and company are perfect. Please help!!! **Developer response:** Hello, Would you be able to reach out to PAG to provide us your company details? this would allow us to look into this and determine if there is an issue going on. So please reach out to https://info.agero.com/network and we can assist! Thanks, Agero ### 3/5 — Great but lacking *2025-03-18, version 3.114.9* Would’ve been five stars, but for some reason, no notifications work from this app when hooked up to a CarPlay radio which all new vehicles have CarPlay ### 3/5 — Needs to support Apple Play for Notifications *2025-03-13, version 3.113.7* Would be so much better in 2025 if you would update so it syncs with Apple Play!!! ### 2/5 — Gps updating *2025-03-04, version 3.113.7* It’s really bad that it doesn’t update your location u have to do it manually the app needs an attention ### 2/5 — GPS not updating *2024-08-14* We have been using his app with swoop for several years now have always had issues with the GPS not updating other than that it works great. On the fleet tab it says the drivers GPS isn’t updating and after so long my drivers disappear off the map. We have reported the problem to the PAG but no luck on a resolution and this has been going on for over a month now. It is effecting our call volume and our location based tracking. I thought maybe I would have a better chance at getting this issue fixed by letting someone know on this platform. I will be glad to update my review and rating if you could reach out to me to resolve this issue. Things we have tried 1. Updating the app 2. Removing the app and reinstalling 3. Force close the app and reopen (used to work but doesn’t anymore) 4. Use the demo job feature (this works but they only stay visible about 12 min then it won’t update anymore) Please HELP! **Developer response:** Hello, I want to reassure you that GPS collection does not impact call volume at this time. That being said we are happy to help ensure that GPS is being collected as much as possible. There are few simple things you can do to ensure that GPS is always being associated to your assigned jobs: 1.Ensure that your drivers have GPS enabled and are On Duty. 2.Ensure that a Driver is always assigned to a job. 3. Ensure that your Driver is only in the status of Enroute, Onsite, Towing, or Tow Destination for 1 job at a time. Multiple jobs can be assigned to a driver but ensure that they are only "Active" on one at a time. If these do not assist please reach back out to PAG so we can assist! ### 1/5 — So many issues - but forced to have app. *2024-07-20* 1.) If you keep location setting to always allow, like Agero advises you have to — the app NEVER actually closes. Ever. Even when you think it is, once you Lock Screen - it reopens app. Tried on multiple phones. If you don’t have Always Allow on, then you don’t get credit for Agero’s Location Based Tracking - and get dinged. 2.) “Auto Assigning” status occurs when new job offers come in, when they come in under this status…you can’t accept/bid the job. BUT Agero still counts that job against your acceptance. 3.) Photos - the photo part lags & you can’t actually see the entire photo while you’re taking it. Then you don’t even know if the photo saved to the all, as it can take a LONG time before the app uploads the photo. PLUS, there is no way to upload photos from your phones photo album, which would make photos SO much easier. 4.) Incomplete list of cancel/goa/unsuccesful statuses. Need to cancel because the dispatch says Toyota Camry, but it’s actually a Freightliner RV?? Well, you can only pick cancel codes that blame the provider— nothing like “incorrect dispatch”. ### 2/5 — Unimpressive *2024-01-25* This app is so basic it’s embarrassing. I feel like they were trying to accomplish a “minimalistic” style, they missed the mark by a long shot, it’s not minimal it’s just basic, boring and lacking a lot of necessary and useful features. We should be able to access alot of our important and useful information that we need we need. Chat integration into the app is a necessary and absolutely needed integration! **Developer response:** Hello, thanks for providing your feedback! We are always looking to gather feedback from our network to improve the experience. Can you describe some of the information that you would like to see in the app? ### 1/5 — Unable to take photos with swoop *2023-10-29, version 3.85.3* Since upgrading to the iPhone 15 pro, my swoop has been unable to take photos through swoop app itself. I’ve updated my phone to latest iOS version. Swoops most current version, but anytime I try to use the camera the app crashes. ### 1/5 — iPhone 15 *2023-10-29, version 3.85.3* Apps keep closing while trying to take pictures on the latest iPhone. Please fix ## Most critical reviews (10 lowest-rated) ### 1/5 — Impossible to sustain a business on these rates *2026-04-21* I am extremely disappointed with the current state of the Swoop platform. I have absolutely no calls, and I’m lucky if I see 1–2 jobs in an entire week. Even worse are the rates being accepted in this area. There are service providers taking jobs for as low as $18. Given the record-high gas prices, skyrocketing insurance premiums, and constant vehicle maintenance costs, it is mathematically impossible to turn a profit even at $23–$30 per call. It makes me wonder who exactly is performing this labor for $18. It seems highly likely that these are providers operating without proper insurance or, worse, exploiting undocumented workers hired by businesses to get high call valume with cheap labor. This isn't just bad business; it feels criminal. I truly believe FBI and ICE need to get involved here to investigate these predatory and potentially illegal labor practices. Unless Swoop starts prioritizing legitimate providers and fair wages, this platform is a race to the bottom. ### 1/5 — incompetent *2026-03-04, version 3.140.9* unacceptable update, trash devs ### 1/5 — Unsafe !! *2026-02-27* They rolled out a new update when it comes to taking picture , I would honestly say definitely going to be An issue with all motor clubs making it unsafe with pictures not properly being able to to line up with the markings that was added to take pictures. A lot of to operator being in the middle of the highway trying to take pictures, and it not fitting inside of the designated box that is needed is kind of unsafe because it is not allowing For the Camera to have significant amount of room, north state, and it’s place. The previous update would allow us to take the pictures, but without having to line it up with the picture that is given in this new update definitely something that’s really be looked at. Or just take that feature off. ### 1/5 — Bad app *2025-10-21, version 3.129.3* Don’t trust this app it will not consistently work long load times trash app ### 1/5 — Tow Guy 71 *2025-10-20, version 3.129.3* Terrible .. Crooked company ### 1/5 — Loading call information , app no working *2025-10-18, version 3.129.3* Please , provide a phone number for technical support to fix this issue , right after accepting the call , second screen still loading and is not completing pulling the ticket information please help . Thanks . ### 1/5 — Swoop is a scam *2025-06-27, version 3.121.9* They only pay the tow company /driver half of what it should cost so if you use them you will loose money on each and every call they give you ### 1/5 — Needs attention *2025-02-21, version 3.112.6* Every update is a mess , we losing money every time you guys update the app ### 1/5 — Buttons sometimes disappear *2024-10-22* Lost my ability to reject a call on iPhone. The button is just missing. Even after update. . I write the review because it’s the only way to communicate to the developer of the app. I will change this rating when it is fixed. **Developer response:** Hello, We are working to get the chat integrated into the app. As for now you can always access chat by going to get help under the account tab. This will open a webpage to chat! ### 1/5 — Update Glitch *2024-07-23, version 3.97.17* This app was updated on 7/19/2024 and now I don’t receive notifications. Please fix this issue. I use this app to run my business and it’s not working properly and it has already cost me a lot of money because of this issue. Please fix this app immediately. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app except for …. *2025-07-24* I love the app. Works great. But one issue I’m having is it doesn’t make audible alerts while in Car Play mode on my iPhone 16. As a result, I miss calls. Please fix this asap! ### 5/5 — Easy app to use. *2023-11-01* This has been an easy app for us to use in our business. We’ve had no major problems with it. However, I got a new iPhone 15 and it will not allow me to take pictures. Every time I try to take a picture. It kicks me completely out of the app. I have made sure my phone is up-to-date and that the app is completely up-to-date. I have signed out and then re-signed in. I have been deleted the app and then installed it again, and still have not been able to take pictures. Anyone out there that can help you with this? UPDATE** They jumped right in this and it is now fixed! Nice work Swoop!!! **Developer response:** Hello Dave, We were able to diagnosis this issue and have released a new version of the app today. Please go to the app store and download this new version, 3.86.9. This will fix the issue that you were experiencing with the new iPhone! Please let us know if you experience any other issue. ### 5/5 — Easy app to use. *2023-10-19* This has been an easy app for us to use in our business. We’ve had no major problems with it. However, I got a new iPhone 15 and it will not allow me to take pictures. Every time I try to take a picture. It kicks me completely out of the app. I have made sure my phone is up-to-date and that the app is completely up-to-date. I have signed out and then re-signed in. I have been deleted the app and then installed it again, and still have not been able to take pictures. Anyone out there that can help you with this? **Developer response:** Hello Dave, We were able to diagnosis this issue and have released a new version of the app today. Please go to the app store and download this new version, 3.86.9. This will fix the issue that you were experiencing with the new iPhone! Please let us know if you experience any other issue. ### 5/5 — Great Company and App *2022-06-02* Great company! Only worry is we been with swoop for almost 2 years and they cannot find my provider Id. Other then that this is a great company. I have some game changer ideas that would change the game in roadside assistance. I been in this field for over 6 years and boy have I closed some gaps. I would love to partner with Swoop/Agero to implement on an large scale. This will cut turnovers, cancelations and speed down to half. Completion rate will sky rocket. The motor club will be vary profitable with this type of model. I didn't go in detail for a reason. ### 5/5 — So close to perfect *2019-04-15* UPDATE: With the recent release it’s finally alerting me to calls on my iPhone. It’s truly a mobile dispatch dream. I even saw a request for a quote arrive and was able to dispatch it from the restroom. Now if it could only answer phones when I’m in there... Well as a dispatcher it's intuitive and easy to use. We've only been using it for a day for motor clubs and police storage and it's gone fairly smoothly. Supposedly our answering service has it and will be sending us calls after hours, but we haven't gotten that hooked up yet. It needs a module for lien sales, but we'll have to use a separate program for that for the time being. As a driver, the app for me gives no notifications of any kind when a call comes in. No banner, alert, nothing. It's enabled in iOS settings in two different places. Nothing. Don't know if this is a bug on their end, my end, an oversight, or what. I do love the VIN scanner though. Great job so far. Extra star for developer response. We also need a more direct way to print an invoice on releasing a vehicle. **Developer response:** Hi there - Thanks for your review and feedback! We're glad to have you onboard. We totally hear you about lien sales, and driver notifications. Those are both features that are on our roadmap to build soon. For the time being, drivers can receive phone call and text message notifications when they receive a new job. As long as your driver has an accurate phone number in the Swoop system they will receive those alerts. If you need any additional support getting started feel free to email us at support@joinswoop.com! ### 5/5 — SDtowing&recovery *2018-04-13, version 1.55* Awesome app. Super easy to use for our drivers. ### 5/5 — The future for the industry *2017-10-08, version 1.25* Great app for the drivers and your customers ### 5/5 — Towman11 *2017-09-05, version 1.21* This is mobile towing management app I've been waiting for, makes dispatching and tracking all of my jobs so simple. ### 5/5 — Great app *2017-07-06, version 1.11* Makes running jobs very smooth ### 4/5 — Swoop app *2021-11-05* Calls do disappear but it’s because customers cancel. Aside from that I think a weather delay alert would be nice even though as a towing operator you should always use your best judgement to tow safely in bad weather. GPS can’t be trusted either, at times it’s not accurate with addresses so it’s good to develop your own navigation skills to save yourself time and unnecessary miles. Any time there’s issues e-mail the tech support team. They are great at responding but do be patient as they are dealing with a staff shortage as well. Thank you Swoop. Now if better pay was available for the more dangerous and heavy loads, on the sides of highways etc. Work in progress I suppose **Developer response:** Hey there, we're sorry that you've been hitting these issues. It sounds like you’re having a frustrating experience and we’d like to talk to you about it. Please send us an email at feedback@joinswoop.com so we can discuss how to make it better. You can also contact us at the following: phone: 866-219-8136 site: https://info.agero.com/network --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*