# SWTCH — user reviews > 116 indexed App Store user reviews of SWTCH by SWTCH Energy Inc, rated 4.50/5 from 878 ratings. - Source: https://appshunter.io/ios/app/swtch/id1262961340/reviews - App overview in markdown: https://appshunter.io/ios/app/swtch/id1262961340.md - Rating breakdown: 5★ 715 · 4★ 53 · 3★ 25 · 2★ 17 · 1★ 68 ## What do users think of SWTCH? Overall sentiment: negative **Pros** - 🚀 Convenient charging - 💡 Innovative solution - 👍 Easy to use - 🚀 Fast and easy charging - 👍 Reliable chargers - 👍 Seamless experience **Cons** - 🐛 Chargers not working - 🐛 Buggy app - 💰 Expensive charging - 🔒 Account issues - 🔒 Login problems - 🐛 Unreliable service - 🔒 Unresponsive customer support **Commonly reported bugs** - App stuck on loading screens - Chargers not detected or unavailable - Charging sessions not initiating - Account access and login issues **Most requested features** - Integrate with Apple Pay - Add GPS navigation to chargers - Allow credit card payment without app - Improve app stability and reliability ## Newest reviews (15 of 116) ### 2/5 — Pre-loaded wallets needs to go *2026-02-25* This is the most stupid requirement of this app. To constantly keep a balance and when it drops below 5 to reload automatically what a scam. What if someone just needed to use it once. This doesn’t make sense just change it to pay per use or give an option to turn it off for guests or infrequent users. ### 2/5 — Always updating *2026-01-23* I have a charger that I can start by using this app or by tapping a plastic card. Using this app quite often means leaving the garage to find wifi, update the app, login…. Tapping the card is 10 times faster. Shouldn’t the app be a new better thing??? ### 1/5 — Required $20 charge if wallet under $5 *2025-12-06, version 3.3.40* Absolutely needless change other than to milk more from it’s users. ### 1/5 — awful app - duplicate charges *2025-12-01* downloaded this application at a garage to charge vehicle - does not work - kept refreshing and charging me 60$ 2 times. awful user interface with very poor feedback and usability. would give this a ZERO of if i could. when new customers want to join your ecosystem - even as guest, it should be easy as tap to pay. fire your whole ux team and leadership. ### 1/5 — Auto load scam *2025-11-27* Changing the auto load from 0 to $5 is nothing short of a scam. ### 1/5 — Downhill *2025-11-11* Swtch was one of the top charging platforms, and it used to be pretty good…. But recently most of them are not working or doesn’t charge, not sure what happened with you guys ! ### 1/5 — Broken chargers and guest fees *2025-11-06* All switch chargers require your email address or else guest fees are charged. The app requires a “balance”. 4 of the 8 chargers at the station I’m at are broken but not marked. There’s no way to pay for charging without the app and without giving the app my information. ### 2/5 — Works but bad *2025-10-19* Had to recreate account with new app update. Uses declining balance, so it ate my previous $10 and wants to overcharge me by however much in $10 increments. Asked for completely unnecessary information to charge. Two stars because it actually works. ### 2/5 — Theoretically smart but charger do not work *2025-10-04* I have been using Swtch for about six months now. It is theoretically a smart solution that allows you to charge outside the home. Unfortunately, my experience has been that 25-50% of their chargers do not work. I have had to call support 5-6 times already and most of the time they are unable to help. 50% of their chargers near my work do not work at all. It took them 3 months to fix ### 1/5 — App never works *2025-09-02* I have been trying to sign in to the app and It keeps giving me the spinning wheel of death ### 1/5 — Piece of GARBAGE *2025-07-24, version 3.2.43* It literally never lets me login, has charged me for the wallet in app, and then locked me out. No idea why this piece of garbage is getting such high reviews. ### 2/5 — Expensive & Buggy *2025-07-20* There are 6 Switch type 2 chargers across the street. Only 2 work. And they are the most expensive in town. $7 to fully charge vs. $1.38 for Vialink. This is why I have a hybrid. This country has no infrastructure for charging. Every gas station should have high speed chargers. ### 3/5 — A lot of broken charger *2025-07-17, version 3.2.43* It ok if find a good charger ### 1/5 — Never works *2025-06-28* I get frustrated when I follow all of the prompts. The car charger turns green for a brief moment. Then stops charging. I make few attempts to call the 800 number but the link in the app does not engage. I went through the whole process again. FAIR Then they want a review so here it is. Not impressed ### 1/5 — Buggy *2025-06-20* Infinite loading circle after starting a session. App auto signs me out often. Terrible experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — $20 ongoing charge *2026-07-26* You can only use Swtch chargers by paying $20 in advance and having your account automatically top up when it hits $5. ### 1/5 — In app support *2026-06-10* Nobody replies in this app. It’s been more than a year, chargers at CEDARBRAE MALL SCARBOROUGH are not working. And honestly this company don’t give damn about it. ### 1/5 — I want to get my $20 refund ！ *2026-04-27* This is honestly the worst app I’ve ever used. I already turned off auto-renewal, but it’s still charging my card and I have no idea why. Every time I try to charge, it asks for a $100 deposit. If I decline, it says I have an outstanding balance—even though my wallet still shows $20. It makes zero sense. I don’t want to use this app anymore. How do I get a refund? ### 1/5 — New update bring more bug than improvement *2026-02-25* New update is not giving updated charge history ### 1/5 — Rip you off *2026-01-29* Charged at on if their stations, they charged me 15/hr for a delivery 5kwh. That’s insane plus 10/hr parking fee. ### 1/5 — Total garbage *2026-01-25* If you need support you will talk to this really dumb AI who laughs at you if you ask for a live person. The charger shows it is available but the app is not working to connect with the charger and you can only get to talk to the AI. Multiple chargers have the same error. 🤷🏻 Good luck with it! ### 1/5 — swtch banking *2025-12-29* New update autoloads $20 ### 1/5 — Illegal practice *2025-12-20* New update is so predatory. It auto reloads $20 when your account balance drops below $5. And you cannot turn this off. SWTCH is banking people’s money unethically. ### 1/5 — Find another charger *2025-12-07* These are the most unreliable chargers you will find. They rarely work. Often they are placed in underground parking lots that have no signal so you won’t find out it doesn’t work until you’ve left and tried to activate it. After dozens of different Switch chargers have failed to work, I will never use them again and will be writing to ensure no public funding is used to install them. ### 1/5 — Stop updating you app. I shouldn’t need to update every week to charge. *2025-12-07* Poor UX ## Most praised reviews (10 highest-rated) ### 5/5 — Need Face ID for iOS *2026-07-10* Great app, but when I stop to charge and open the app I always have to enter email and password. It would be nice to have Face ID enablement option so I can initiate my charging session faster. ### 5/5 — Convenient *2025-09-20* Starting to fall in love with these guys that is right here in the apartment complex. Would normally go to super chargers which is a couple miles away. Great rates as well my charges have been a better deal here. ### 5/5 — GPS *2025-07-24* A need to a link for tGPS to drive to charging stations. ### 5/5 — Innovation *2025-06-22* Innovation ### 5/5 — I rarely give it view, but I love this app *2025-06-20* There’s so many charging apps nowadays in summer so hard to use but SWTCH is fantastic ### 5/5 — Fast and Easy *2025-03-13* No complicated procedures! Just plug in, enter the charger # and go! ### 5/5 — Nice and convenient *2025-03-10, version 3.1.95* Great place to charge. Specially when on vacation and when I have time (it is not a fast charger) I which the add some fast chargers. ### 5/5 — Very convenient *2024-12-26* I work in Westminster and live in Hanover pa. Working overnights and being able to stop here on my way home just for a couple hours to fully charge is amazing. And I’ve never had any issues especially since I created an account it’s only a couple dollars to fully charge it for the 2 hours!! I love it and will keep coming here on my way home from work when I need too!! ### 5/5 — Easy To Use But Needs Apple Watch App *2024-07-20, version 3.1.8* Really easy to use and get set up to start charging. Would be great if they made an Apple Watch version of the app which could also be used to find and activate chargers with for times when you don’t want to take out your phone or only have your cellular Apple Watch with you. ### 5/5 — Easy easy easy!!!!! *2024-06-30, version 3.1.8* 100% user friendly! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*