# Sydney Health — user reviews > 961 indexed App Store user reviews of Sydney Health by Elevance Health, Inc, rated 4.80/5 from 558,743 ratings. - Source: https://appshunter.io/ios/app/sydney-health/id1463423283/reviews - App overview in markdown: https://appshunter.io/ios/app/sydney-health/id1463423283.md - Rating breakdown: 5★ 492,332 · 4★ 47,726 · 3★ 10,916 · 2★ 1,996 · 1★ 5,773 ## What do users think of Sydney Health? Overall sentiment: negative **Pros** - 🚀 Extremely quick info at your fingertips - 👍 Super easy to use - 💡 Nutrition tracker with automatic food logging **Cons** - 🐛 Confusing notifications, data, and customer service - 🐛 Clunky and difficult to navigate - 🐛 Broken features and bugs - 🐛 Unreliable telehealth and video appointments - 🐛 Lack of basic functionality - 🐛 Security issues with login and account management **Commonly reported bugs** - Notification bubble that won't go away - Inability to log in or access account - Syncing issues with health data - Inconsistent and unreliable app performance **Most requested features** - Ability to manually input steps and sleep data - Better integration with Apple Health - More detailed information on coverage and benefits - Improved pharmacy and prescription management ## Newest reviews (10 of 961) ### 2/5 — Does not show any in network doctors *2026-09-02, version 10.6.1* Does not show any in network doctors live chat didn’t help an got the same information I received when searching contacted IT and they were of no help aswell. Have not been able to find care at all. ### 4/5 — Payment location *2026-08-31, version 10.6.1* I like the app. You might think about adding another location to make a payment on the Home Screen. I’ve kept forgetting where it is and have had to search for it ### 3/5 — Search function glitches? *2026-08-26, version 10.6.0* Confused why when I search for a hospital, the same hospital shows up like 7 times? Unsure if that’s just a user error thing or a glitch ### 3/5 — Can’t find benefit info *2026-08-23, version 10.6.0* Every time I try to see what is covered the app locks up. ### 2/5 — Couldn’t be much worse *2026-08-21, version 10.6.0* It’s often difficult to get refills placed. When I tried to complain, I got a reply meant for someone else. If emails are activated they send entirely too many. ### 1/5 — Just scrolls away *2026-08-20, version 10.6.0* I don’t know why this app exists. Anytime I try to find information. It just sits there and scrolls it never gets to what I need to at. It’s a waste of time. ### 2/5 — Can’t get all the rewards *2026-08-20, version 10.6.0* It’s annoying. ### 1/5 — So buggy it’s unusable *2026-08-20, version 10.6.0* Used to be stable and a great quick reference for info. Now it’s impossible to use. Every click leads to nothing, the wrong place, or an infinite loading screen. But hey, there’s a new AI chat bot that can hardly give good answers to your questions. Pretty neat… ### 5/5 — Easy to manage *2026-08-20, version 10.6.0* It’s so easy to manage everything from the app, u can find yr provider and their location or even change your provider from there!! ### 1/5 — . *2026-08-19, version 10.6.0* worst app i’ve ever used. so hard to find a real doctor I can visit that isn’t telehealth. customer service sucks and it’s impossible to talk to anyone other than a robot. doctors disappear from the app everyday and it’s impossible to figure out if my doctor is in network or not. ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow *2026-09-01, version 10.6.1* Very slow processing and freezing with blank screen when selecting Find Care or any other buttons ### 1/5 — Slow, freezes, even on WiFi *2026-08-30, version 10.6.0* I want to like this app; I need this functionality. But it is slow to the point of unresponsive or fully frozen (to the point I have to force close it and try again) far too often. This is repeatable on my iPhone 16 Pro Max with the latest iOS, when multiple other apps show no signs of degraded connectivity or performance. ### 1/5 — Claims don’t work *2026-08-28, version 10.6.0* As of new update, viewing claims don’t work. ### 1/5 — FAIL *2026-08-26, version 10.6.0* Absolutely everything you try to do, the app says that there's an error and "try again". But no matter how many times you try, it keeps getting the same error without any help for how to resolve it. Grade: F- ### 1/5 — The Live agent Chat is messed up *2026-08-26, version 10.6.0* Sydney product manager, fix the live agent chat please! Take that “end chat” button out of my way… There isn’t any space left on the screen to read the chat ### 1/5 — App buggy *2026-08-25, version 10.6.0* I received an email stating that they didn’t have my all of my contact information. So, I went to manage my contact information in the app. 403 forbidden. I can’t access the page at all. Please fix. ### 1/5 — Down *2026-08-24, version 10.6.0* Doesn't work. Says my internet is down ### 1/5 — Crashes finding care *2026-08-24, version 10.6.0* Whenever I try to filter Find Care search results the app crashes. The AI replaces the app-closing crash with a message that the system has problems. Yeah I know. ### 1/5 — Alternative medication *2026-08-23, version 10.6.0* The agent did not understand my issue or medication and eventually sent instruction to file an appeal. The immediately close and the instruction were gone. A complete waste of time to get an answer to a simple question. ### 1/5 — I can barely use the app *2026-08-22, version 10.6.0* I’m trying to use the app to find an urgent care in my network but it either never loads or just sits there. It’s frustrating because I don’t use the app that often and this is why. ## Most praised reviews (10 highest-rated) ### 5/5 — Eye surgery *2026-09-02, version 10.6.1* Recently I paid out $3600.00 for cataract surgery and lens implant .. is it normal for me to be out of pocket that much ?? This is for 1 eye only ### 5/5 — App review *2026-08-31, version 10.6.1* Love it easy to use ### 5/5 — Best insurance and app for insurance ever 🫶🏼 *2026-08-30, version 10.6.0* Everything about Anthem is something I love. The number one thing is the virtual Dr visits. I get seen in just a few minutes and the Drs are excellent and really know what they are doing. Everything in the app is very important and very helpful. Plus it’s sooooooo much fun and exciting especially when there are in like the “Community Resources” list. They have everything and even help with pet care. Now that is supportive and caring without a doubt. So thank you lots and lots Anthem! ### 5/5 — La mejor *2026-08-29, version 10.6.0* Me encanta este app porque no necesita hablar por teléfono para preguntar cualquier pregunta es la mejor. ### 5/5 — Great *2026-08-27, version 10.6.0* Great stuff ### 5/5 — Sydney *2026-08-27, version 10.6.0* It gives detail information and you’re able to understand ### 5/5 — Like Sydney *2026-08-21, version 10.6.0* Sydney is very user friendly and gets you where you need to be ### 5/5 — LOVE !! *2026-08-20, version 10.6.0* As a teen who loves to be up to date with everything and loves to know all their resources, this app has everything in one place, saving me from confusion! ### 5/5 — No comment *2026-08-20, version 10.6.0* Easy to access ### 5/5 — Big help *2026-08-20, version 10.6.0* Jose E was big help --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*