# Sydney Swans Official App — user reviews > 107 indexed App Store user reviews of Sydney Swans Official App by Telstra Limited, rated 4.90/5 from 122 ratings. - Source: https://appshunter.io/ios/app/sydney-swans-official-app/id510371247/reviews - App overview in markdown: https://appshunter.io/ios/app/sydney-swans-official-app/id510371247.md - Rating breakdown: 5★ 110 · 4★ 7 · 3★ 4 · 2★ 1 · 1★ 0 ## What do users think of Sydney Swans Official App? Overall sentiment: negative **Pros** - 📰 Comprehensive team news and updates - 👍 Easy navigation and information access - 🎯 Good content about player injuries and status - ❤️ Strong community engagement and fan connection - 📱 Useful for staying informed on team activities - 🎬 Video content and training insights - 🏟️ Member benefits and exclusive content **Cons** - 🐛 Frequent app crashes and freezes - 🔐 Persistent login and authentication issues - 📱 Incompatible with older iOS versions - 🎬 Video playback problems in full screen - 📊 Slow loading times and clunky interface - 🎫 Ticketing system integration failures - 🔄 Requires frequent reinstallation - 📺 Landscape mode removed from videos - 📢 Excessive full-screen advertisements - 🎨 Poor user interface design **Commonly reported bugs** - App crashes on iOS 16 and newer versions - Member ticket download fails repeatedly - Full screen video causes app freeze requiring device restart - Tipping page freezes when opened - Cannot pinch and expand pages without disappearing - Stuck in screens with no exit option - Login failures with Ticketmaster integration - App stops working without clear error messages - Incompatible with iOS versions below 16 - Membership tickets section produces continuous errors - App fails to load at stadium on game day - Portrait mode enforced, landscape removed **Most requested features** - Restore landscape mode for video viewing - Bring back live game streaming - Improve member ticket download reliability - Add calendar sync for fixtures - Better VFL player information - More regular player feature stories - Simplified ticketing without Ticketmaster/Ticketek - Standard member barcode instead of individual game tickets - Better iPad compatibility and responsiveness - Improved content updates and fresh headlines ## Newest reviews (11 of 107) ### 2/5 — Bring back landscape *2025-12-08, version 6.0.0* I use this app regularly and the last update has enforced it to portrait mode. When using an IPad this is not preferable. Please return the landscape option ### 4/5 — It’s a bit glitchy *2025-05-16* Too often I find myself stuck in a screen can’t get out, so have to close and re-open the app. The link to swans members tickets seems better this year ### 4/5 — Great UC terrible upgrading *2025-05-15, version 5.5.4* Great app but you often need to reinstall or log in multiple times after an update ### 1/5 — Disgruntle swans *2025-05-11* I can’t believe swans dished up that rubbish yesterday after playing so well against GWS; it was like watching VFL team, they need kicking practice. When is the so called captain coming back not much of a representative of his club after last years effort and hasn’t even played one game this season. I live in Melbourne and have followed swans since I was four, at south Melbourne. I wanted to go yesterday and glad we didn’t pay good money to watch that second rate effort. They are pefessional footballers being paid good money. My two boys follow swans also and are very disappointed in this years effort, I know there are many injuries and I hope some of the better players return soon. I will watch in anticipation Loyal supporter Maureen ### 4/5 — More *2025-05-09, version 5.5.2* More regular updates and player features would be great ### 3/5 — App tipping *2025-05-08, version 5.5.2* App freezes when trying to open tipping page - have to close & log in again ### 3/5 — Too busy, clunky, a poor user interface *2025-05-01, version 5.5.2* This is a really poorly thought through app. Things that should be simple are difficult to find, let alone complete as an action. I use it because I have to. ### 1/5 — Worst ap for members tickets. *2025-04-18, version 5.5.2* Always stressful not able to download members tickets before the game. How many times do you need to delete the ap and reload. ### 1/5 — Shocking *2025-04-15* This one app is one of the worst pieces of technology I’ve ever used. The last few years it seems to have gotten worse as a membership keeps getting bigger. The interface with Ticketmaster and Ticketek (yes, you have to simultaneously you post depending on the kind of ticket you want to acquire) is extremely confusing and should be sorted out. Not only am I continuously kicked out off the app, but when you get in tickets are gone. Swans really need to sort this out. ### 4/5 — Unhappy member *2025-03-31, version 5.5.2* Older iPhones cannot open this ap due to software version unable to be loaded ### 4/5 — Can’t view videos in landscape *2025-03-25, version 5.5.2* Great app. love the Bloods and staying up to date but Why can’t I view videos in landscape anymore? ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst App yet! *2026-04-17, version 7.4.0* Can’t believe the Swans are happy to use this so called App to TRY and deliver mobile tickets to its members. Massive FAIL! Don’t bother. ### 1/5 — Update doesn’t work on iOS 16 *2026-02-07, version 5.5.6* Well done, Swans. Your update has rendered the app dead on my and my husband’s iPhones. As longtime members, how are we supposed to download tickets now? Unacceptable. ### 1/5 — Shocking *2025-08-11, version 5.5.5* We are Melbourne based members and can never access our Sydney games. Have to log into Ticketmaster for the Member ID but Ticketmaster never recognises our email address and tells us to try again later! Then to reserve seats you have to go through Ticketek! It is an absolute shambles. ### 1/5 — member tickets *2025-08-01, version 5.5.5* such a nuisance downloading member tickets, continually have to log into Ticketek ### 1/5 — Makes me want to cancel my membership *2025-07-18, version 5.5.5* I find this one of the worse apps I have ever used especially when combined with the need to go through Ticketmaster as well. The amount of stress this app has caused plus lack of support really gas me considering not renewing my membership next year. Thanks Brett Murray ### 1/5 — TERRIBLE APP *2025-06-03, version 5.5.4* I absolutely HATE the app and the way Swans have outsourced their ticketing to Ticketmaster. I am trying to put my son’s member ticket on his mobile phone, and Ticketmaster will not allow this. Cannot login to MY OWN account on his phone. Cannot give him m his OWN ticket. I HATE THIS!!!!! ### 1/5 — Poor match day performance *2025-05-31, version 5.5.4* Original Swans member NO TEAM SPIRIT ALWAYS PLAYING BEHIND SUPPORT EACH OTHER AND YOUR PERFORMANCE WILL GROW LETS RECLAIM OUR SPIRIT I FOR ONE KNOW YOU CAN ALL DO IT!! I HAVE FAITH IN THE PLAYERS COACH AND THE CLUB GO SWANNIES!!! ### 1/5 — Terrible interface *2025-05-29, version 5.5.4* Slow to load, can’t pinch and expand page otherwise it disappears. Clunky. Hard to find stories. ### 1/5 — Review *2025-05-27, version 5.5.4* Do NOT want to see ANY advertisement for gambling ### 1/5 — This site is exceptional poor *2025-05-27, version 5.5.4* Every time I have to use this app or site it chooses another way to piss me off. Get some decent IT people and sort this out. Graham Macumber ## Most praised reviews (10 highest-rated) ### 5/5 — Great highlights to games *2026-05-30, version 7.5.0* Today I went to a Sydney v Richmond game and Sydney more than tripled Richmond. ### 5/5 — Very useful information & Having access to Emails addresses *2026-05-08* I’m myself would love to see having Dean Cox to send ms an email each week to see how they are doing and everything else in between stuff. ### 5/5 — Loyal, Can You Bring LIVE Games Back *2025-08-30, version 5.5.5* I just bought the 150 years book of the Sydney Swans Males I really appreciate what you are doing for them seriously I’m super proud of you for doing that thank you they really mean a lot to me and I know that it’s really hard to lose AFL Football Grand Finals but I absolutely adore them what they did to let go of John Longmire that wasn’t easy at all. With having Dean Cox wow, amazing, I definitely speak highly on him we are the only ones who can see things and certainly can fix problems within the team. Love them! When do you know the Sydney Swans 150 years book come out in what month? There is a problem with the large screen size with the arrows not closing in at all more then opening. I’m myself haven’t received my book yet of the 150 years what’s taking that long to get it I would love to know thank you! Can you do other thing is too make a facelift of the Sydney Swans app to refresh a little bit ### 5/5 — SWANNIES *2025-08-21, version 5.5.5* Luv my Swannies. Been following the boys and club since 1982. Sad for them they will not be there in 2025. But hey, all those injuries, plenty of time to get on top of them. Bring on 2026. To Coaches, Players and all involved with such a wonderful club, Enjoy your break and see you soon. Regards Kerrie ❤️🤍❤️🤍🏉🏉🦢🦢❤️🤍❤️🤍 ### 5/5 — Perfect *2025-07-21, version 5.5.5* Gives everything you need - GO SWANS!!!!!!! ### 5/5 — My Swans *2025-07-17, version 5.5.5* Enjoy all articles especially lighter side into players outside football. Always find coaches comments insightful as well ### 5/5 — Good app *2025-07-11, version 5.5.4* Such a good app ### 5/5 — Please fix the full screen video issue *2025-06-22* I love this app…….but …..Please, please, please fix the issue with viewing videos in full screen. I have to turn my device off every time I do this to reset the app as it still freezes no matter which device I use. ### 5/5 — Loyal, Can You Bring LIVE Games Back *2025-06-12, version 5.5.4* I just bought the 150 years book of the Sydney Swans Males I really appreciate what you are doing for them seriously I’m super proud of you for doing that thank you they really mean a lot to me and I know that it’s really hard to lose AFL Football Grand Finals but I absolutely adore them what they did to let go of John Longmire that wasn’t easy at all. With having Dean Cox wow, amazing, I definitely speak highly on him we are the only ones who can see things and certainly can fix problems within the team. Love them! When do you know the Sydney Swans 150 years book come out in what month? There is a problem with the large screen size with the arrows not closing in at all more then opening. ### 5/5 — Mad Swan *2025-03-20, version 5.4.1* Who ever designed this app has shown no respect for people with older iPhones and iPads who cannot now use the app and a lot of these people are the elderly. Get your act together. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*