# Sykes Owner — user reviews > 24 indexed App Store user reviews of Sykes Owner by Sykes Cottages, rated 5.00/5 from 5 ratings. - Source: https://appshunter.io/ios/app/sykes-owner/id1660214790/reviews - App overview in markdown: https://appshunter.io/ios/app/sykes-owner/id1660214790.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (4 of 24) ### 5/5 — Sykes Owner App *2024-05-06* Works very well for us! ### 5/5 — Mostly good. *2024-05-06* Easy to use; generally well-designed. What it really needs is better notification - to show on the app icon that a message/booking has been received. I still rely on email. ### 5/5 — Updates *2024-04-12* I’ve had an email to say there are new pricing insights, I’m updated but can’t see anything new on the app? Am I missing something? ### 3/5 — So so *2023-08-12* I understand that you have said this a Beta version…..here’s my first problem…. Just taken a booking…..the price paid that it says on the NEW owner app is different to the price on the old app and different to what I actually received into my account on the dashboard. …..update……apparently Sykes are showing the booking fee that a client pays…..there is no need to show owners and for us to have to try and work out what clients have paid……Not totally there yet with this app as not to be trusted that the money is correct. **Developer response:** Hello, thank you for taking the time to review our new owner app. We have passed on your feedback to the teams. If you experience any further problems, could you please email us at apps@sykescottages.co.uk so we can investigate. Thanks, Sarah ## Most critical reviews (10 lowest-rated) ### 1/5 — terrible service *2026-03-12, version 1.32.1* have tried to cancel my contact, no response, tried to get a customer a refund, no response ### 1/5 — Damage to our lodge *2025-12-30, version 1.31.0* The support we got when our lodge got trashed from guests was shockingly poor ### 1/5 — Flaky *2025-08-09, version 1.29.0* What should be really useful tool is let down by numerous bugs. ### 1/5 — Potentially good *2024-12-29, version 1.28.0* Please stop asking for feedback. It’s really irritating and slows down the whole process ### 1/5 — Poor *2024-10-06* Always issues Never updates income and if it does it’s wrong And Skyes aren’t interested either even if you say you want to complain !! **Developer response:** Hi Erin. We're really sorry that you've experienced issues with our App - thanks for taking the time to review us. We have spotted an issue with the Income screen not refreshing the data when it is 'foregrounded' from being open already on your phone, which we'll be fixing as part of our next release. Hopefully this will help. If you have any other App specific issues or bugs you have found then please do drop us a line at Apps@sykescottages.co.uk and we will do our best to help. ### 2/5 — Owners services is rubbish *2026-07-31* My only complaint is no messages get answered, had damage months ago, no security deposits being taken so no money back for the issue. Description hasn’t been updated since I asked it to be 6 months ago. Owner services are rubbish. Thought I would give you guys a far go since the merge but I am deeply disappointed and thankfully happy I am selling up this year so won’t need to deal with this. ### 2/5 — Slow reply to messages *2026-06-23* When I send a message it takes weeks before I get a reply **Developer response:** Thank you for your feedback. I am sorry for the slow replies you experienced. Could you please share more details such as when this happened, your device and app version, and an example of the delay so we can investigate? Your information will help us look into the issue and improve support response times. ### 2/5 — Hit and miss *2025-06-05* App never can decide quite how it’s going to work or authenticate you as a user, never the same journey twice so at least it’s not boring or reliable or anything as mainstream as that :-/ **Developer response:** Hi Beaumod, thank you for your feedback and for taking the time to share your experience. We're really sorry to hear that the app has been inconsistent for you, especially around authentication. That’s definitely not the experience we want for our users. We'd love to look into this further and get things running more smoothly. If you're happy to, please drop us a line at apps@sykescottages.co.uk with your owner or property ID and any details about when the issues tend to occur. We really appreciate your help in improving the app. Best regards, Sykes Owner App Team ### 2/5 — Keeps failing *2024-06-24* This app would be quite good if it actually worked. You load it on, log in and it is ok for a day or two. Then it says ‘sorry there’s a problem, try again’ or something. You press ‘reload’ and get the same ‘sorry’ message. So you have to offload the app, start again. And it keeps doing the same. I don’t know why it does this, I have a modern iPhone and my apps are all up to date. **Developer response:** Hi. Thanks for your review. If you could drop us more information at apps@sykescottages.co.uk with your property/owner id, and what you were trying when you encountered the problem then we'll try and take a look and fix these issues. Thank you! ### 3/5 — Pricing *2024-05-08* To be able to increase or decresce a price of a certain week via the app would be handy **Developer response:** Hi. Thanks for your review. We've recently added the ability to add discounts through the App - hopefully you have found and used this functionality, but please do contact us if you would like help. Thank you! ## Most praised reviews (10 highest-rated) ### 5/5 — Fantastic app *2026-08-11* This app gives everything you need to manage day to day your holiday rental cottage. One suggestion If I may. Could we have a landscape mode app for the ipad. Many thanks ### 5/5 — Holy trinity cottage Millom *2026-07-10* This is a stunning hidden treasure available on Sykes website Absolutely gorgeous property in the western Lake District and only 5 minutes from glorious coastal beaches **Developer response:** Thank you for your feedback! We are delighted you enjoyed Holy Trinity Cottage and the location in the western Lake District. It means a lot to know the property and nearby beaches made your stay special. We appreciate you sharing your experience. ### 5/5 — Useful *2025-07-20* A great app, everything at your fingertips. ### 5/5 — Good company *2025-02-11* Sykes are highly recommended **Developer response:** Thanks for your kind words, Ginwes! We're so pleased to hear you’d recommend us. Best regards, Sykes Owner App Team ### 5/5 — Great support *2024-12-28* I am only six months into furnished holiday letting, so it’s been a steep learning curve. I have found the Sykes team to be incredibly helpful and proactive. Here’s to the next six months! **Developer response:** Hi, Thank you for your kind words! We're thrilled to hear the Sykes team has been helpful during your journey. Here’s to many more successful months ahead! Best regards, Sykes Owner App Team ### 5/5 — Christmas Booking *2024-12-15* My 3 bedroom lodge was rented out for the Christmas period. 22nd December- 27th Dec 4 adults 1 dog Sykes charged £402 = £80 per night When I spoke to Sykes they blinded me with marketing figures and how their experience over 30 years had been invaluable to us owners. Sykes also booked a Sunday check in when my property check in days are Monday and Fridays only. They would not take responsibility for this, apparently it was the guest error!! Sykes still had lodges to rent for the same dates and charging £970-£1.400. I tried to negotiate with Sykes, they offered me free marketing for next year (£90) but nothing for their huge pricing error on this Christmas booking, other than I can cancel the booking. They didn’t have any compassion for the guest who booked their Christmas holiday nor to me the owner. A fee if £1,100 should I cancel my contract early. Disappointed is a understatement. **Developer response:** Hi 4gtasmere, Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns regarding the Christmas booking. We’d encourage you to reach out directly to your account manager, who can discuss this further and assist you. Best regards, Sykes Owner App Team ### 5/5 — An Owner Must *2024-09-12* If you’re a Sykes Cottage owner this app is a must. It’s reliable, clear and has everything you need to manage your property. **Developer response:** Hi RobStead, Thank you for your fantastic review! We’re thrilled to hear you find the app reliable and helpful for managing your property. Your support means a lot to us! Best regards, Sykes Owner App Team ### 5/5 — Sykes owner App *2024-06-15* Very helpful and informative.. easy to manage. **Developer response:** Hi Keto kitty, Thank you for your kind review! We’re so glad to hear you find the app helpful and easy to use. Best regards, Sykes Owner App Team ### 5/5 — New Update *2024-05-24* Excellent new element to monitor and reflect on Owner Bookings. Thank you **Developer response:** Hi Bretfrombadgersgate, Thank you for your great feedback! We’re delighted to hear you’re enjoying the features for monitoring bookings. Best regards, Sykes Owner App Team ### 5/5 — Great app *2024-05-23* Really happy with Sykes management of our property and the app is really helpful. Has everything i need and great insights easy to use. **Developer response:** Hi Annabellejw70, Thank you for your lovely review! We’re thrilled to hear that you’re happy with our property management and that the app provides the tools and insights you need. Best regards, Sykes Owner App Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*