# Sync EV — user reviews > 51 indexed App Store user reviews of Sync EV by Luceco plc. - Source: https://appshunter.io/ios/app/sync-ev/id1528884639/reviews - App overview in markdown: https://appshunter.io/ios/app/sync-ev/id1528884639.md ## Newest reviews (15 of 51) ### 2/5 — Disconnect *2024-09-15, version 2.149.0* Constantly disconnects from WiFi. Frustrating ### 1/5 — Hopelessly unreliable app *2024-02-15, version 2.121.0* Had the App 3 years and it’s reported data has always been nonsense. At least the charge point itself works ok. The reviews profile is so poor why on earth doesn’t the company sort themselves out???? ### 1/5 — Very poor *2023-04-22, version 2.63.0* Wish I had not bought this charger very poor app hate it ### 1/5 — Terrible App and not a great product either *2023-01-20, version 2.63.0* The system constantly disconnects from the car and the only way to reset it is to physically unplug the car. Does not hand fluctuations in power at all, which every home will have as you turn TVs, kettles, microwaves on and off. ### 2/5 — Change of wifi supplier *2022-10-03* It’s not very easy to change the wifi set up on the charger unit. if you change broadband supplier or wifi router. It would be much better if this was something you could do from within the app rather than using the engineers installation guide. ### 1/5 — Payment? *2022-09-17, version 2.52.0* Getting really frustrated with this rubbish app. How does 17.5kwh at 4p per kWh equate to £3.80?? And why when I ask for off peak start at 1am does it start charging at midnight? ### 2/5 — Fickle *2022-06-23* Mostly it works. But about a quarter of the time it doesn’t. I plug it in, confirm the charge and nothing happens. Turning on and off at the fuse box fixes it. But it is so irritating. It is right next to my router so it should not be a wi-fi connection issue. I like the hardware. A pity the software is so poor. ### 1/5 — Not fit for home use *2022-05-31, version 2.39.0* Seems to be designed for public/commercial use. As a home solution it’s really not great. Hope they figure out an update/upgrade soon. Poor user experience as a household/family with only one person able to connect. ### 1/5 — Useless piece of rubbish *2022-05-20, version 2.38.0* From the get-go it was unreliable, requiring regular rebooting. Now, after 9 months, I tried using smart charging and it has broken completely. Oh, and the app is a UX nightmare. Possibly the most hopeless piece of design I’ve encountered in the 21st century. If I’d paid £50 for it I would have been disappointed, however it cost more than £500 (after the government grant!!). Words cannot express my disgust. ### 1/5 — Avoid *2022-05-06, version 2.34.12* My unit worked OK for 8 months but developed a fault last week which means I cannot charge my car at all, even manually. Sync EV are not responding to emails, there now is not option to telephone them and even my installer cannot get a response from them. Very Disappointing! ### 1/5 — No after sale service or number *2022-05-04, version 2.34.12* I paid full price for my unit because the government grant has ended so it isn’t cheap. The electrician was great and the pre sale was just OK however, I didn’t receive a pin code (required after installation) and for the life of me, I cannot get through to SyncEV. I will warn all my friends to avoid this company and their very basic app……that I only know about from others as I can’t access it! ### 1/5 — Option to pulse removed *2022-04-30* Option to pulse removed with update, now it has to use 1kw per hour until scheduled charging which for us is 2am… ridiculous that we are now getting charged for this. Wish we went with podpoint or any other competitor. App is horrible, charger is horrible, now the added costs. ### 1/5 — Can’t Recommend SyncEV *2022-04-29* Has been intermittently problematic since installation which has become worse as time has gone by. Now this week I’m completely unable to use the charger at all as bouncing at the fuse board does nothing and the unit just stays in a waiting to charge mode without charging. Support is useless and they have had both their telephone numbers discontinued so you can’t speak to a real person. You have to rely on filling in a form on their website which is never responded to. Cannot manually charge or get the unit to respond to its ip address to reconfigure. The company that installed it for me are no longer dealing with them because they’ve been so difficult and problematic. My advice is to go elsewhere for your charger unless you like the aesthetic of a useless extra brick on the side of the house ### 1/5 — Horrendous software *2022-04-24, version 2.34.12* Sadly, I can confirm all the bad things said before. The App is clunky, often forces reboots and now not responding after all. Reboots fail, the LED ring of the charger flashes but nothing happens and my car is out of power. If you haven‘t decided for a charge point yet, avoid SyncEV. Hardware may be great but software is utterly useless! ### 1/5 — Another terrible pointless update *2022-04-23* New update and now my charger can’t schedule charges, can’t access any settings to do this as before. This app goes backwards with ever update, what happened to scheduling charges based on tariffs like octopus go, this was a thing in the app once and now it’s gone all together. No ability to set a stay awake option for cars that need this, no settings at all apart for take a picture, set location and request access (this better not go). Wish I never bought this Charge Point !!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Stop the bad updates *2025-10-26* Why do you keep messing about with the UX? This was at one point a useful app, but you keep making changes that make it worse. Examples are a few versions ago where the peak and off peak rates were switched around so the data was incorrect. The latest update no longer show the charge cost. Navigation is worse that previously and general usability is also worse. Please fully test updates before releasing them as it’s annoying and makes people seriously consider dumping the charger to get something with a better user experience. There’s no excuse for sloppy coding. ### 1/5 — Stop making bad updates!! *2025-10-07, version 3.96.0* Why do you keep updating the app and making it worse? Latest version doesn’t show the active charge session it’s absolutely appalling. Seriously considering changing the charger as fed up of the terrible updates. ### 1/5 — Poor *2025-09-13, version 3.57.1* Still buggy 4yrs on and latest update still prompts for payment EVERYTIME you open app. Seriously? Does anyone test it before realise? Submitted support email telling this weeks ago and another update sent out and still the same bug. ### 1/5 — Terrible update *2025-08-24* The latest update installed 1 day ago has created a complete mess. The home page is now all small and you cannot see all the text and functions - eg Boost button is missing. Also need to deactivate the request to add payment information to account every time we log in. I use the charger at home and do not use this function. Please fix your awful update. ### 1/5 — Poor app turned to rubbish :( *2025-07-30* Had the app for home charging for three years now, never the best but it worked. Now, since an update app will only start on payment page demanding you set up a card - it’s a home charger you know! Charge data now incomplete and v. difficult to find - it’s a home charger Sync ev, that’s what you sell it as! ### 1/5 — Sonos levels of app redesign *2025-07-29* Been using Sync EV charger for nearly 3 years. Never really had any issues with the App, it did what it had to. However the recent redesign has now crippled the charging history view which I use often. For some unknown reason someone thought it would be good if it only uses the bottom third of the screen to show a scrollable list of previous charges. Also changing the history period from 30 days to all time doesn’t do anything, it still only shows a maximum of 30 days of charges! ### 1/5 — Useless App *2025-07-18* This App has never been great. However, whatever they have just done to ‘fix bugs’ has created a worse App than it was before they started. Scheduled time and Dynamic Charging function is useless, as it tells me charging is scheduled for the cheaper rate…but in reality it has actually already started charging the car at the expensive rate. If you haven’t already bought a Sync Ev charger I would seriously consider choosing a different brand. ### 1/5 — Regularly doesn’t work *2024-10-22, version 2.152.0* Awful ### 1/5 — Cant no longer charge *2024-07-07, version 2.138.0* Thanks for todays update but now the app is stuck on preparing and i cant charge my vehicle ### 1/5 — Update!! *2024-07-04, version 2.137.0* Update 4 days ago and the Octopus Go info is incorrect. Car only charged for 2 hours. Changed to a schedule to match the real Octopus times only charged for 15 minutes. Hopefully tonight will give a full charge. Updates need testing before release. Rubbish ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2024-02-13, version 2.121.0* It just does what it supposed to do. The app even works on Apple Silicon macs and connecs to your home wifi with no issues. ### 5/5 — What a huge improvement! *2021-07-30* Version 2.21 of the app is a huge improvement on the previous version. This new version is much, much better. A clear layout and a number of new features. They’ve added: Option to authorise charge sessions through the app. Ability to control the brightness of the LED ring. Support for Octopus Go and Agile tariffs. Option of pulse or minimum power to keep the car ‘awake’ whilst waiting for scheduled charge. User manual. Phone and email details for support. All in all, a lot of effort has been put into the user experience with this iteration. It’s well worth 5 stars and I’m keen to see how the app develops. ### 5/5 — Mr Dawson *2020-10-17, version 2.6.0* Very easy to use, with all the data and features one would need ### 5/5 — Mr moss *2020-10-03, version 2.6.0* Brialliant app best I’ve ever used ### 4/5 — Payment Information *2025-08-19* Works fine but who on earth made the decision to allow it to ask for payment information every time you open the app? ### 4/5 — Intelligent home charging point *2022-06-07* The SyncEV intelligent home charging point is discreet and well featured. This associated app provides all that one needs. In particular for setting up scheduled charging useful for off peak ‘refuelling’. Just as well as our VW ID.3 is incapable of doing this on its own. There does appear to be a limitation of the app in that you can enter tariffs for on and off peak but it doesn’t seem to calculate costs per session. Edit (6 June 2022) - Since a recent update of the app costs are now showing for charging events. I’m not sure I understand how they are calculated but they are present. Other than that, there is no explanation in the app about features for entering RFID card details or mentioned public charging. Not a problem for me but a little confusing. The SyncEV device itself sometimes drops of the 4G network (though we have strong signal on the driveway). Powering off and on fixes that but it can be annoying as the switch is indoors in the cellar. I have found support from the company to be both prompt (via the request form) and effective. A few weeks back some features seemed to have gone missing from the app. SyncEV diagnosed a failed firmware update (of the charging unit). They pushed an update to the device and all was fixed without me having to do anything. All in all, a good experience with SyncEV and this app. The app could do with some more help text however. ### 4/5 — Much better - almost there! *2021-08-03* Much better since the App update. Silly things like changing the LED brightness have been addressed (although an “off” setting would be good), and the whole thing seems faster and more stable. I don’t often use timed charging, so can’t comment on that. ### 3/5 — Poor stats update *2025-07-14* Recently I’ve found that charging stats are either missing or logged with the wrong date. This is not consistent, however. A charge done on 30th April never showed up on the app, and a charge last night (12th May) is listed as having happened on 5th May! This makes the logging of stats pretty pointless. NEW UPDATE: please get rid of the opening Payment Method nag. ### 3/5 — Poor stats update *2023-05-12, version 2.63.0* Recently I’ve found that charging stats are either missing or logged with the wrong date. This is not consistent, however. A charge done on 30th April never showed up on the app, and a charge last night (12th May) is listed as having happened on 5th May! This makes the logging of stats pretty pointless. ### 3/5 — Lack of invoice function lets it down *2022-04-17, version 2.30.0* I’ve had my charge point for 9 months and the App is still very basic. The graph is all very nice but pretty pointless. What I need from the App is the ability to produce an invoice for the electric used each month so that I can claim it back from my employer as I have a company car. At the moment I have to take a screenshot of the usage each month, but this can only do the last 30 days, which is an issue when there are only 4 months with only 30 days in them. I was told last year that the invoice function was coming soon but it seems that Sync EV are not bothered about their users once they’ve been paid for the charging point. Maybe something for new customers to consider when choosing a charge point model to have installed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*