# SyncOnSet 5.0 — user reviews > 40 indexed App Store user reviews of SyncOnSet 5.0 by wymsee Inc., rated 1.70/5 from 61 ratings. - Source: https://appshunter.io/ios/app/synconset-50/id1460160860/reviews - App overview in markdown: https://appshunter.io/ios/app/synconset-50/id1460160860.md - Rating breakdown: 5★ 7 · 4★ 4 · 3★ 2 · 2★ 1 · 1★ 47 ## Newest reviews (19 of 40) ### 1/5 — Terrible! *2022-06-23, version v5.5.0* Seems to be the only program being widely used but there are better ones out there. Sync is awkward and difficult to use. Not intuitive at all and not a quick to find anything. I would not use ever if I had a choice. Real review; NO STARS!! ### 1/5 — Horrible *2021-11-03* This is my first time using this app and it’s horrible. Nothing works smoothly and I can’t find any good tutorials. ### 1/5 — Who asked for this?! *2021-08-26* New app is such a disappointment. Why “fix” something that isn’t broken? This one is so difficult to navigate, lost all the perks of the interface of the original app, & just takes extra time - when time is something we don’t have to waste in this industry! We hate hate HATE. Please bring the old app back. This makes you work harder, not smarter :( Update: now the app moves even SLOWER. Rarely responds when you try to touch within the app to navigate between pages (oh so many pages to get to where you want to be - so counterintuitive), lags constantly, & can several minutes to even view photos already loaded in the app. This is whether on or off wifi. I never thought I would miss a continuity book so much. **Developer response:** Thank you for taking the time to leave a review! We know the transition to the new app has been difficult and we are sorry for any issues you may be experiencing. We’ve been making lots of improvements since it launched in January and will continue to make updates to help you be effective on set. Customer feedback is how we improve. If you have any specific requests or issues, please reach out to our support team at support@synconset.com. We are here for you and more than happy to help! ### 1/5 — EP took a great app and wrecked it *2021-05-07, version v5.4.9* I loved the ease of use and ability to work with my team and departments to keep our continuity and character sheets accessible and organized. After EP bought the app it became completely useless. I’m very disappointed with the changes. ### 1/5 — Worst continuity app ever! *2021-05-03* So confusing, so difficult to upload preexisting photos. When just wanting to add photos to an episode you can’t; it has to be per scene. Way too complicated for makeup and hair artists like us to use. Clearly made by a non-artist. Do yourselves a favor and don’t use this for your production…. ### 1/5 — New update wayyyyyy worse *2021-03-17, version v5.4.8* It’s almost impossible to use the app. I have to have my tablet for pictures and my computer to do basically every other action. Please revert back to the 2019 version ...... ### 1/5 — No. *2021-03-03, version v5.4.7* Just no. ### 1/5 — Not Functional *2020-11-17, version v5.4.2* I only gave it 1 Star because 0 was not an available option. ### 1/5 — Old app was much better *2020-11-09* If it ain’t broken don’t fix it!!!! The new app is so time consuming to use, not intuitive, too many steps to get to what took only one step before!. I have written to the company with several complains and I get a condescending answer saying I’ve built muscle memory!!! Look, I know how to learn new things but when you change a perfectly good app to one that is not user friendly, and from the reviews I am seeing I am not the only one, the problem is with the company. The only good thing the new app has is when you add photos it takes you directly to the latest photos you took instead of having to go through all the albums. ### 1/5 — Stupid *2020-11-04* I hate this new app. Trying to figure this out while on set is a waste of my time and energy. Nothing wrong with the old one. The computer version made fine for people in the office but us out in the field using our phone don’t want this crap. Oh and they stopped answering emails about issues needing to be fixed. Way to go support team. ### 1/5 — Horrible *2020-10-28, version v5.4.2* Very frustrating. Obviously not all the departments were put into consideration with the update. Feeling like I’m jumping through hoops to put in one photo plus notes. Countless issues with the phone app and desktop version. Confusing and not an asset for working on set at all. There were issues with the old version, but at least it worked. ### 1/5 — This new app is an inefficient mess. *2020-10-15* The new app is not intuitive at all. There’s no functionality for looking at changes, and flipping through the photos attached to them. Even just getting to characters is a PROCESS and hitting the back button from a character takes you back to the home screen so there’s no easy way to go between characters. Accessing different episodes is time consuming and frustrating. Editing to add background, or really anything, on the app is either difficult or impossible. These are just a few of the issues that have come up as I’ve been back on set. Spending extensive time trying to learn how to work this new app is just one more incredibly frustrating thing to deal with on top of every other adjustment to filming in pandemic times. ### 1/5 — Absolute GARBAGE *2020-09-23* This app is completely useless and the help is just as bad ... they actually wanted me to find out what the problem was to help their tech team in the future ... I DONT WORK FOR YOU , You’re suppose to work for US .... I’d give them 0 stars if that was an option Seriously a crap App **Developer response:** Thank you for taking the time to leave a review! We know the transition to the new app has been difficult and we are sorry that it hasn't been a positive experience. We’ve been making lots of improvements since it launched in January and will continue to make updates to help you be effective on set. Customer feedback is how we improve. If you have any specific requests or issues, please reach out to our support team at support@synconset.com. We are here for you and more than happy to help! ### 1/5 — Garbage *2020-09-22, version v5.3.1* Just a waste. They ruined such a simple easy to use app. ### 1/5 — Infuriatingly Awful *2020-09-09* Please don’t get rid of the old app, this one is not functional at all for the needs of a costume department. The old app wasn’t perfect but it’s much much better than this. I hope we can elect to keep the old version. **Developer response:** Thank you for taking the time to leave a review! We know the transition to the new app has been difficult and we are sorry for any issues you may be experiencing. We’ve been making lots of improvements since it launched in January and will continue to make updates to help you be effective on set. Customer feedback is how we improve. If you have any specific requests or issues, please reach out to our support team at support@synconset.com. We are here for you and more than happy to help! P.S. Check out our Help Center for webinars and guides: support.synconset.com ### 1/5 — Negative stars *2020-09-08* **update: Well now I have to use the new app and they have had months to fix it due to the virus and it is still AWFUL! They have taken a relatively straightforward app and made it supremely complicated and hard to follow and use. They got rid of everything I like about the old app. This one is garbage!! Honestly they should go back to the old one please! This version is pretty terrible. Lots of bugs. Change and character tabs are missing. Everything is done through scene numbers. Still using the old one on my production since it continues to work as expected and is easier to use. **Developer response:** Thank you for taking the time to leave a review! We know the transition to the new app has been difficult and we are sorry for any issues you may be experiencing. We’ve been making lots of improvements since it launched in January and will continue to make updates to help you be effective on set. Customer feedback is how we improve. If you have any specific requests or issues, please reach out to our support team at support@synconset.com. We are here for you and more than happy to help! P.S. Check out our Help Center for webinars and guides: support.synconset.com ### 1/5 — Needs improvement *2020-09-06* I usually use the old app but now that it’s expiring I have to use the new one. My photos still have synced from my last show and there not easily accessible categories to find clothing items, characters... it’s very complicated **Developer response:** Thank you for taking the time to leave a review! We know the transition to the new app has been difficult and we are sorry for any issues you may be experiencing. We’ve been making lots of improvements since it launched in January and will continue to make updates to help you be effective on set. Customer feedback is how we improve. If you have any specific requests or issues, please reach out to our support team at support@synconset.com. We are here for you and more than happy to help! ### 1/5 — Doug Propmaster *2020-08-10* Worst app ever. I downloaded the app and cannot open it. I have tried to reset the password (or just set one up) with no success. **Developer response:** Thank you for taking the time to leave a review! We are sorry that you are experiencing issues accessing the app. If you are still having trouble, please reach out to our support team at support@synconset.com or call us at (310) 451-1792 Mon-Fri from 6am-6pm PST. We are here for you and more than happy to help! ### 1/5 — Absolutely useless now *2020-03-14, version v5.1.3* I never really liked the app to begin with, so when I saw there was a big new update, I had high hopes. I never imagined it would now be 100 times worse!! How could they get it so wrong?!?! It is now ridiculously unintuitive, especially if you are trying to work with it on set. Way too many steps to go through to get basic information. I’m hoping to use the old app as long as I can, and after that will probably just go back to the binder system as well, like one other reviewer mentioned. Hoping someone comes up with a better system, as this is now completely unusable. ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst *2026-04-29, version v5.8.12* I cannot express how much I hate this app and system. Quality is constantly going down while price goes up. Make as many suggestions to support as you want, but nothing will be fixed. Absolutely terrible. ### 1/5 — Hate this *2025-09-30, version v5.8.6* This app is truly the bane of my existence. ### 1/5 — NFG POS *2025-09-26, version v5.8.6* I haven’t met a single costumer that likes this app. How many complaints does it take, over how many years, to create a good, efficient, workable app? ### 1/5 — HORRIBLE *2025-08-09, version v5.8.3* With every update they do, the app gets worse and worse. It takes FOREVER to load and properly upload photos. It’s actually amazing how awful this app has become. ### 1/5 — Garbage *2025-02-12* The new all the trash. Never loads. Not intuitive. Useless. Literally never loads anything ### 1/5 — Annoying as heck *2024-10-18, version v5.7.6* This App already wasn’t the best and sync as a whole program has been so difficult to use but I’m using this platform to express just how incredibly INCREDIBLY annoying it is now with the multi factor ID. I need to look something up really quick on my laptop while I’m in the middle of a busy day? Not possible! Because not only does the site log you out every 2 minutes but now every time I log in I have to have my phone on me to also put a code in with yet another APP. This is not convenient or helpful and I beg to know if any users of this program are happy about this because I certainly am not. ### 1/5 — Keeps getting worse *2024-10-08, version v5.7.6* Every few months this app gets worse and barely works. They recently added MFA, so now there’s even more stuff you need to download just to use it. Not worth it. There are better alternatives out there. ### 1/5 — Doesn’t Work With TMobile *2024-08-01* SyncOnSet isn’t working with T-Mobile. This creates a lot of problems and setting back the work flow. What a mess. The over simplified app doesn’t allow for full usage that the website has so if you’re on location with bad signal - you're kind of screwed. ### 1/5 — As it was *2022-11-27* Can you guys just make sync the way it used to be? Years later I’m still having issues. ### 1/5 — Crashed day 1 *2022-07-19* New EP version wouldn’t even begin to work. Crashed all day. It’s crap. ## Most praised reviews (3 highest-rated) ### 5/5 — Amazing app for costume continuity *2020-02-20, version v5.1.0* Honestly love sync on set, this app literally has been a life saver on sets for quick continuity checks and notes. I know lots of people like using binders or truck bibles of photos but this saves time and paper and it’s great that everyone in your department can see what you add. Honestly this should be industry standard for any costume department. What I like also is that art and makeup can use this as well. Easy to use, and format is good. Anyone can learn to use this app. ### 3/5 — Effective! But still needs improvement *2023-04-13* I’ve been using SyncOnSet for years in both app and desktop versions. It’s the industry leader but there are still several things I wish it could perform better on. For instance; on the app you can easily add tags for previously uploaded photos, nearly impossible on the desktop. I also wish there was a better, simpler way to view fitting info on my mobile device or label on actual photos for the establishing continuity photos. To be sure, I still love the product over any other on the market but it’s pretty buggy and glitchy which is frustrating when on set. ### 3/5 — 5.0.3 *2020-01-23* Much improved. The search function for adding existing costume items in a write up is still weird. For example, I am writing up a costume and want to add the existing item “Bra” to the change, so I plug in the word “Bra” into the search bar, and the first 6 items that come up are “Bracelet”. Hmmmm. **Developer response:** Thank you for taking the time to leave a review! The search function when adding existing costume items was recently updated, so please check it out and let us know if you have any additional feedback. Customer feedback is how we improve. If you have any other questions or issues, please reach out to our support team at support@synconset.com. We are here for you and more than happy to help! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*