# Syncplicity — user reviews > 114 indexed App Store user reviews of Syncplicity by Syncplicity, Inc., rated 2.69/5 from 36 ratings. - Source: https://appshunter.io/ios/app/syncplicity/id451122305/reviews - App overview in markdown: https://appshunter.io/ios/app/syncplicity/id451122305.md - Rating breakdown: 5★ 10 · 4★ 4 · 3★ 4 · 2★ 1 · 1★ 17 ## What do users think of Syncplicity? Overall sentiment: negative **Pros** - 🚀 Fast and seamless file syncing across devices - ☁️ Excellent cloud storage and backup functionality - 🎨 Clean, intuitive, and visually appealing user interface - 🔗 Easy file sharing with shareable links - 📱 Smooth cross-platform synchronization (desktop, iPad, iPhone) - 🔒 Enterprise-level security and access control - 📂 Flexible folder syncing without single folder restrictions - ✨ Multiple email account linking capability - 📊 Version history and file tracking features - 🤝 Good Office 365 integration (in earlier versions) **Cons** - 🐛 Frequent app crashes on iOS devices - 🔐 OTP (One-Time Password) authentication freezes and hangs - ⚠️ File opening failures and error messages - 📵 App crashes immediately upon launch - 🔄 Syncing issues and incomplete downloads - 🎯 Unintuitive user interface design - 📱 Poor mobile app functionality and stability - 🚫 Lack of native Office app integration - ⏱️ Slow performance and timeouts - 🔧 Minimal developer support and bug fixes - 📧 Spam email marketing from company - 🗂️ File path length limitations causing errors **Commonly reported bugs** - App crashes immediately on launch or when opening files - OTP authentication process freezes and hangs indefinitely - Files fail to open with 'Unable to load file' errors - App crashes when opening PDF files after 2 seconds - Downloads stuck at 0% progress - Folders locked on iPhone after updates - Incompatibility with iOS 9, iOS 11, and newer versions - App crashes when entering password to open folders - Files missing or syncing problems - Keypad covering input fields - Login screen issues and missing login button - App freezes and becomes unresponsive - Incompatibility with large screen devices - Network drive syncing feature removed in updates **Most requested features** - Native iPhone 6/6S/7 and iPad Pro display support - Landscape mode for PDF viewing - Direct integration with Microsoft Office apps (PowerPoint, Excel, Word) - Persistent sort preferences - Open In functionality for Office documents - File preview and thumbnail capabilities - Automatic push updates for favorites - Faster forced sync for offline mode - Support for syncing from network drives and external storage - Email file functionality from mobile app - Folder creation from mobile app - Upload support for non-photo file types - Full-screen photo viewing without UI bars ## Newest reviews (16 of 114) ### 3/5 — Folders locked *2020-02-03, version 4.9.1* Recent updates have locked my folders on iPhone XR. When the app was working it was a 5 star app. With the update it is not very useful. ### 2/5 — App crashing *2019-07-30, version 4.8.0* Just installed the lates app (ver 4.7.0 / build 2951). This version supposed to fix a problem where large PDF file will not open, now pdf files open but the app crash after 2 seconds. Open a medium size pdf file , wait for pdf to open, wait another 2 seconds, notice app crashes w/o you doing anything. This is on my iPhone X, iOS version 11.4.1 Was it ever tested? Update: same issue with latest app version 4.8.0. Latest iOS 12.3.1. Contacted the developer support about 10 weeks ago. The do not have a fix ...or seem to care.... ### 1/5 — Useless... *2018-03-26, version 4.5.1* The app doesn’t allow for opening regular files like Excel and PowerPoint in the .***x format. ### 1/5 — More like SyncUseless *2017-11-27, version 4.5.1* The mobile app and desktop version are not user friendly. The mobile app looked as if it was promising with a simple UX design. The layout is HIGHLY inefficient. You aren’t able to preview files. Trying to navigate the convoluted design really makes you appreciate Google Drive, Apple Files, and Dropbox. Not sure how this company is getting large corporations to sign up for this. It’s simply not effective for data managers, marketers, and project planners. ### 1/5 — Not working since updated to iOS 11 *2017-10-18, version 4.5.0* Hangs since updating to iOS 11 ### 1/5 — Will not update! *2017-08-06, version 4.4.1* App is now un-useable! Will not download or update. All my other apps download/ update/ open just fine. ### 1/5 — Opens for a moment then crashes *2017-08-02, version 4.4.1* I used to love this app but now it's unusable. I see my folders for a second and then the app crashes. ### 1/5 — Crashing all the time *2017-08-02, version 4.4.1* This version is crashing everytime I open it ### 1/5 — Program has had bugs, but customer support is awesome *2017-08-01, version 4.4.1* Raise an issue and they are all over it. Nice. When working properly, which is 98% of the time, its a really nice app. ### 1/5 — Crashes! *2017-07-30, version 4.4.0* I've removed and reinstalled the app but it crashes every time it's opened. ### 1/5 — Keeps crashing *2017-07-27, version 4.4.0* Can't use the app anymore. Won't stay open. ### 1/5 — Crashes *2017-07-25, version 4.4.0* Crashes when it opens ### 1/5 — Inspector *2017-07-21, version 4.4.0* Good concept. Phone app doesn't work anymore. I'm sure someone will hack in to the cloud and all of the businesses that paid to use will regret ever hearing of it. ### 1/5 — Latest version crashes *2017-07-10, version 4.4.0* Latest version crashes as soon as it opens ### 1/5 — Latest release DOES NOT WORK! Immediate crash on launch! *2017-07-10, version 4.4.0* Latest release DOES NOT WORK! Immediate crash on launch! ### 3/5 — Ok. But not intuitive enough *2017-06-27, version 4.3.0* You can basically figure out how to use it but it isn't that easy. It's also hard to know the full range of what you can do with it. Not sure why that is. ## Most critical reviews (10 lowest-rated) ### 1/5 — . *2021-06-12, version 4.10.0* any company that sends out spam mail deserves 1 stars ### 1/5 — Doesn’t work on mobile anymore *2020-08-14, version 4.9.1* After the new update, the app crashes immediately every time I open it. Tried deleting and reinstalling, issue still persists ### 1/5 — Stuck on OTP *2020-06-08, version 4.9.1* I cant open any file. Stuck loading when entering the OTP. ### 1/5 — Freezes on OTP *2020-02-11, version 4.9.1* The new version has rendered my Syncplicity storage useless for mobile access. The app freezes on the OTP process and will not allow me to access anything. ### 1/5 — App still not functional *2020-02-04, version 4.9.1* Even after the latest update, the iPhone & iPad apps still aren’t functional. The app times out when I request a OTP. I received the OTP text, but the app freezes & I’m unable to login. ### 1/5 — App crashes as soon as I enter the password to open a folder. Never got to use the app. *2020-01-30, version 4.9.0* App crashes as soon as I enter the password to open a folder. Never got to use the app. ### 1/5 — Gets stuck on 2nd verification login, constantly loading.... *2020-01-27, version 4.9.0* Gets stuck on 2nd verification login, constantly loading.... ### 1/5 — Can’t open any files *2019-07-13, version 4.8.0* Every file I try to open it says “Unable to load file” is it because the file path name is too long?? Sometimes it’ll open PDFs (emphasis on sometimes) and no chance with any docx or excel files. Intel uses this as part of our internal infrastructure, I honestly don’t know why we don’t just use Dropbox instead... ### 1/5 — Won’t download files *2019-04-10, version 4.8.0* Files sit at 0% now so app is useless. Please fix ### 1/5 — Useless *2018-06-01, version 4.6.0* The mobile app on IOS doesn’t work. Files won’t open, and it’s just error message after error message. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent update *2024-02-19, version 4.11.0* Works perfectly ### 5/5 — always there *2021-06-19, version 4.10.0* this app has been my goto for many years. although only used for my personal use now that i am retired. so easy to sync across my apple devices ### 5/5 — Gem, easily beats Microsoft and many others *2019-03-22, version 4.7.3* Very solid cloud storage and has one very important feature - you can link multiple email accounts to your cloud - this is so important for security and backup. Not only I prefer decoupling my cloud storage from my email account but also I prefer linking multiple email accounts to my storage. Also email verification speeds are much better - thank you developers. ### 5/5 — Amazing app for collaboration and peace of mind *2018-08-10, version 4.6.0* I can work on all my files and Office documents on my laptop from any other devices the same way. Syncplicity is totally integrated with Office 360 enabling me to collaborate while traveling. If I lose my laptop, I don’t lose any documents as they are automatically saved in the cloud. No more need for back-up ! Love it. ### 5/5 — Mobile product worlds ahead of the overall *2015-07-08, version 3.4.7* This file sync and sharing app is 100x better than Dropbox and Box, those two vendors need to step their game up. ### 5/5 — Great App! *2015-06-24, version 3.4.5* The user interface is very smooth and easy to use. Syncs with my iPad, iPhone and computer seamlessly! I highly recommend this app and software for anyone looking for a cloud document storage solution! ### 5/5 — Awesome experience! *2015-03-27, version 3.4.2* One of the first enterprise apps to merge a great user experience with enterprise level security and access control for file storage! Well done. ### 5/5 — Use it regularly and LOVE IT! *2015-02-25, version 3.4.2* I have stopped carrying my laptop on the road because I can take all my files with me just with Syncplicity. Beautiful app. ### 5/5 — Amazing *2014-11-25, version 3.4.0* Great app exactly what I needed ### 5/5 — Excellent app for securely sharing documents *2014-11-21, version 3.4.0* You can create a free account, which gives you 10 GB of free space. Files and links can be shared, and it gives you control and logging of when viewed, who shared with and remote wiping data! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-28.*