# Synergy by Synectics — Security and Surveillance

> Security and Surveillance (iPhone/iPad app by Synectics PLC.)

- Source: https://appshunter.io/ios/app/synergy-by-synectics/id6466288459 (this page in markdown: same URL + `.md`)
- Developer: [Synectics PLC](https://appshunter.io/developer/1707170121)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 18.6 · 86 MB
- Languages: American English
- Released: 2025-03-19
- Data updated: 2026-08-11
- User reviews in markdown: https://appshunter.io/ios/app/synergy-by-synectics/id6466288459/reviews.md

## What is Synergy by Synectics?

The Synergy app enables anytime, anywhere collaboration with compatible Synergy surveillance software. 

Enhance teamwork between your control room and remote workers with the Synergy mobile app. Remote users can view live and recorded video, carry out assigned duties, collect evidence, ensure standard operating procedures are met, and share their location with control room operators in real-time. Key benefits are:

Optimised for video
Access live and recorded video on the go with ease, allowing users to instantly view footage they’re authorised to see with intuitive camera control.

Duty Management
Users can effortlessly access their duties and follow on-screen guidance to complete them, ensuring a fully auditable trail of all actions in compliance with standard operating procedures. 

Evidence Collection
Users of the app can submit photo, video and other evidence back to the control room for incident management.

Integrated Map
Using the integrated map, users can quickly access nearby cameras, and see the location of co-workers, for real-time collaboration and support. Easily preview video from the map by clicking on the camera icon, giving users at-a-glance information.

Secure Access
User-based permissions are managed via Synergy to ensure secure access to the appropriate features, offering full control and audit trail.

User experience 
Easy and intuitive to use, with clear feedback on location sharing and server connection strength for a seamless experience.

Collaboration
Collaborating with the control room users on incidents, the control room can allocate the nearest resource to the scene and give them access to nearby cameras to help with their safety.

Mobile Device Management support
Utilising mobile device management, the application can be provisioned into ‘trusted’ apps and functionality can be preset to simplify end-user experience.

Configurable 
Make the app what you need, turning features like location sharing on/off at app level. Depending on the strength of the user’s mobile connection they can configure the quality of the video playback, to aid for a better user experience.

Other key features include:
•	View live and recorded video
•	View and manage your assigned duties
•	Search by camera or camera group
•	Signal strength icons
•	Map search for cameras, users and incidents
•	Cameras, users and incidents selectable via maps
•	Built in user-guide
•	Easily access emergency contacts
•	Configurable video playback quality
•	Video preview from map
•	Generate MFA codes for access to Synergy web
•	Intuitive PTZ camera control

To get started with the Synergy mobile app you will need a compatible Synergy Security and Surveillance solution. The Synergy app is compatible with Synergy v24.1.100 and above when using the Synergy web server. For more information about getting started, go to https://synecticsglobal.com/contact-us


## Version history (last 5 releases)

### 26.2.8 — 2026-08-03

- The Synergy mobile app includes support for image format maps created in the core Synergy system

### 26.2.6 — 2026-06-19

- Use the new Locations tab to search the map for locations and add them to incidents
- Voice notes can now be uploaded to duties and incidents and played directly from the application

### 26.2.4 — 2026-05-19

You can now add and edit incidents directly from the mobile app

### 26.2.2 — 2026-04-17

- Open incidents are visible on the map and incidents tab
- The app supports Google Maps basemaps
- The map layers options have been adjusted to make it easier for users to show and hide ESRI overlays
and icons for cameras, people and incidents.
- Maps configured in Synergy to work with what3words searches are now compatible with the Synergy
mobile application.
- The status of cameras is now indicated by the icon colour to allow users to be able to quickly see whether
or not a camera is operational. 
- Additional checks have been introduced to ensure users create strong passwords

### 26.1.100.1 — 2026-01-13

The Synergy app has been enhanced to improve collaboration and faster escalation between those inside and outside the control room. Users can now be asked to collect evidence directly on the app and submit back to the main Synergy system in the control room. 

Camera control is easier and more intuitive. Users now have an-screen pan, tilt, zoom controls for compatible cameras, and familiar touch gestures for zoom and pan of non-PTZ cameras.

Login is simpler and more secure using biometrics.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*
