# syracuse.com — user reviews > 87 indexed App Store user reviews of syracuse.com by syracuse.com, rated 4.40/5 from 6,906 ratings. - Source: https://appshunter.io/ios/app/syracusecom/id419888786/reviews - App overview in markdown: https://appshunter.io/ios/app/syracusecom/id419888786.md - Rating breakdown: 5★ 4,941 · 4★ 1,013 · 3★ 399 · 2★ 132 · 1★ 421 ## What do users think of syracuse.com? Overall sentiment: negative **Pros** - 👍 Great content and curation - 🚀 Informative and true news - 🤑 Subscription provides value **Cons** - 🐛 App crashes and freezes - 💰 Expensive subscription fees - 🔍 Difficult to navigate and use - 📢 Too many ads and paywalls - 🗞️ Sloppy reporting and writing - 🤖 Unreliable app functionality **Commonly reported bugs** - Login and subscription issues - Compatibility problems with newer devices - Frequent app crashes and freezes - Inability to refresh news feed or access content **Most requested features** - Improved app performance and stability - Subscription options that are more affordable - Better user interface and navigation - Reduction in ads and paywalls for content access - Improved quality of reporting and writing ## Newest reviews (19 of 87) ### 2/5 — Confusing *2026-07-28, version 5.0.0* New website is visually confusing to me! ### 1/5 — UGH! *2025-12-19, version 4.5.6* I am not certain why I am paying for the digital subscription when the app doesn’t work? The customer “support” suggestion is to remove and redownload the app EVERY TIME. Just ridiculous! ### 1/5 — Buggy, terrible support *2025-12-16, version 4.5.5* Subscribed through app. Lost access to subscription content out of the blue one day across all platforms. Customer service is in Mexico and provided no help whatsoever other than blaming Apple. Don’t subscribe to Syracuse.com; they don’t support their products. It’s basically a scam. ### 1/5 — Update horrible *2025-12-06, version 4.5.5* Whatever the new update and look is supposed to do , it failed miserably. It boots up with the side menu, half of the menu options have no content, and it freezes constantly. Selecting such menu items as obituaries or weather only comes up with “you have no articles for now”, and there is a a continuous advertisement banner across the bottom of the screen. If this skeleton of a local news app requires a subscription to get information that used to be free, at a cost higher than national news apps, then shame on them. ### 1/5 — Update horrible *2025-11-30, version 4.5.4* Whatever the new update and look is supposed to do , it failed miserably. It boots up with the side menu, half of the menu options have no content, and it freezes constantly. ### 1/5 — Difficult to navigate *2025-10-08, version 4.5.0* Put the big banner ads back on the top of the screen and put the navigation back on the bottom. Can’t reach the button to go back with my thumb. ### 1/5 — Far left leaning rag *2025-06-29, version 4.4.40* Syracuse.com has zero credibility. They are just another typical left wing legacy media outlet. ### 1/5 — Please update the app - it makes my phone freeze *2024-04-24, version 4.4.12* Please update this app - it makes my phone freeze, it is almost unusable with the ads, which seems crazy since I pay a subscription and still have ads. ### 1/5 — Not worth $10/mo. *2024-01-18, version 4.4.5* I can get everything I want from my tv. Why would I add $10/mo to my already high bills. It doesn’t make sense. Bye! ### 1/5 — Paywall nonsense *2023-12-03, version 4.4.3* Remember when you could read for free? Recall posts that were 2-3 sentences long and full of grammatical errors that were not updated? Its been a few years and now they require you pay for most of the content. The few articles worth reading aren’t worth paying for. Same writing issues exist. I find and read it all for free on the internet and do not subscribe to this ridiculous ad-filled garbage. ### 1/5 — Never worked, no tech support, cancelled it *2023-05-28, version 4.3.2* Disappointing because there is decent content, Syracuse Orange basketball and local area news and events. So I became a subscriber for a couple years and I frequently was not allowed access to subscriber content. After repeated requests for assistance with no response/results I cancelled it. No great loss as I get just as good Syracuse Orange sports news from Troy Nunes Magician for free. ### 3/5 — Great content - banner ads make it unusable *2022-07-24, version 4.2.16* Love the app but blinking ads major it unusable. Yes it gets my attention. No you cannot turn them off. ### 2/5 — Could you add a few more invasive ads, please? *2022-02-23, version 4.2.3* I don’t think this app has enough ads and paywalls. Maybe you could add a few more, just so that when I’m reading one of the 2 free access ads, they pop up and interrupt my attempt at finding news. ### 1/5 — App update keeps crashing *2022-02-01, version 4.2.2* While I’m scrolling through a story. ### 1/5 — Endless hours of FRUSTRATION! *2021-09-24, version 4.1.7* Pay for a subscription then be constantly hounded for your login and password and then get error messages even though you saved the info and you’re sure it’s correct. Go around in circles for hours. Frequently crashes. App design matches the level of journalism with typos and spelling and grammar errors galore.. and of course filthy, trashy clickbait ads. Apple, you are equally responsible for allowing this abomination! ### 2/5 — Poorly executed *2021-07-16, version 4.1.1* Still very buggy. Share button only works sporadically, “done” button broken. They fixed the bug where clicking a link if a story was open wouldn’t get you there, but now once you’re there you have to force quit to get the page to close. It’s 2021 people, high school kids are coding apps more elegantly than this. Luckily the shoddy appsmanship matches the shoddy journalism perfectly so no unrealistic expectations. Icing on the cake you have to log in over and over and over. I guess they’re worried if someone steals and unlocks my phone they won’t have to pay for poorly conceived, poorly written, and poorly edited stories about local restaurants going out of business? ### 1/5 — Too many ads *2021-01-03, version 4.0.2* Even with a subscription I am seeing too many ads. It slows down the app. ### 2/5 — Upgrade falls short *2020-12-29, version 4.0.2* Had recently been using the app rather than mobile browser with good results. As recent reviews suggest the recent update has serious functionality issues. I had no problems with install or launch and the new upgrade has a cleaner interface. When a story launches properly this works well. Unfortunately many articles fail to launch at all or load improperly. Links may result in message of post not being available but that are if using syracuse.com on mobile browser. Same issue for links that only partially load in app but load correctly via browser. Will check back on the app occasionally hoping it can be restored to its prior reliability. This seems like it was released prematurely but has potential to be cleaned up. ### 2/5 — New version of the app is almost unusable *2020-12-20, version 4.0.2* No way to refresh the newsfeed. Have to force quit. Scrolling through news, it automatically scrolls backwards when you pause. I don’t understand how apps like this make it through QA - did no one test this? ## Most critical reviews (10 lowest-rated) ### 1/5 — This is crazy *2026-08-13, version 5.0.0* I can’t see any of the reports, keeps telling me it’s for subscribers only. I AM a subscriber! ### 1/5 — Every Article Paywalled *2026-08-11, version 5.0.0* With the latest update, every article has been paywalled rendering the app completely useable and leaving no choice but to delete ### 1/5 — Paper sucks - too left leaning. *2026-08-08, version 5.0.0* Terrible terrible terrible ### 1/5 — Terrible upgrade on July 23 *2026-07-24, version 5.0.0* 8:30 pm on 7/23 - clicked on app and new upgrade came on screen; do not like it. Difficult to navigate around and news did not seem that current. Prior app edition was very easy to find latest news. ### 1/5 — Why does it load so slow? *2026-07-08, version 4.5.11* When it finally loads, it is a descent app. But the slow loading is eternally frustrating. You all need to do better. ### 1/5 — Terrible App *2026-06-09, version 4.5.11* This is easily the worst app on my phone. It takes forever to load and crashes at least half of the time I try to open it. It constantly signs me out of my account. Photo slide shows are basically unusable. I want to keep up on local news and I pay for a subscription, but this app makes it extremely difficult to actually read the journalism I’m paying to support. ### 1/5 — What am I getting? *2026-04-06, version 4.5.9* Stinks! It won’t open at all. ### 1/5 — What am I getting? *2026-03-28, version 4.5.9* Stinks! It won’t open at all. ### 1/5 — Horrible execution *2025-12-22, version 4.5.6* I have to delete the app and reload daily because I get notices that I can’t read articles that are subscriber only. I am a subscriber. Customer service has no suggestion to date beyond deleting the app and reloading. 😒 ### 1/5 — Wants Me to Resubscribe *2025-12-21, version 4.5.6* I can’t access many news articles, I am asked to subscribe for access, even though I am subscribed and signed into my account. I have signed out, deleted and reloaded app, then signed back in several times to no avail. I have complained to Syracuse.com with no response or resolution. I am beginning to question the value of my subscription if I frequently can’t access new content. ## Most praised reviews (10 highest-rated) ### 5/5 — Love Syracuse.com *2026-07-31, version 5.0.0* Keep coming with new updates. ### 5/5 — Great site *2020-09-05, version 3.9.3* Very informative true news ### 5/5 — Welcome back *2019-08-01, version 3.8.6* Love my morning briefing📰🤓❤️ ### 5/5 — Great app to have *2019-07-25, version 3.8.6* I look forward to reading Syracuse.com every day. The coverage is quite good. Where I live, I cannot get the actual paper. ### 5/5 — Fantastic *2019-06-21, version 3.8.3* Simple and to the point. News in a nutshell. ### 5/5 — SU *2019-05-31, version 3.8.3* Great resource for Su and local sports and news ...incredible value for free ... ### 5/5 — Best source for local news in cny *2019-05-30* To know go online and read all about it. ### 5/5 — Paid 1000,s to read your paper. Now this!!!!! *2019-05-27* Paid for newspaper for 40 years. Awful you want to charge for online service. Unbelievable you have not figured out a better way to run your business. Sad ### 5/5 — $15 a month really *2019-05-27* I love to look through the story’s see what’s up in sports and happenings in the world but being charged $15 a month to look at news I’ll just down load a TVs station for free ### 5/5 — Great app *2019-05-26, version 3.8.3* Only thing I don’t like is constant pop up trying to get me to subscribe . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*