# SysAid Helpdesk App > Mobile IT help desk and asset management for on-the-go IT professionals. (iPhone/iPad app by SysAid Technologies Ltd..) - Source: https://appshunter.io/ios/app/sysaid-helpdesk-app/id373745643 (this page in markdown: same URL + `.md`) - Developer: [SysAid Technologies Ltd.](https://appshunter.io/developer/373745646) - Category: Business, Productivity - Price: Free - Rating: 1.69/5 from 13 App Store ratings · 20 written reviews indexed - Age rating: 4+ - Requires: iOS 6.0 · 2 MB - Languages: English - Released: 2010-06-07 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/sysaid-helpdesk-app/id373745643/reviews.md ## What is SysAid Helpdesk App? Manage your IT help desk and assets when you’re on the go! SysAid Help Desk App enables you to respond to service requests and manage your assets anywhere, anytime. Whether you’re on the road or simply away from your computer, SysAid Help Desk App gives you the flexibility you need to deliver superior help desk support anywhere, any time. With the trademark simplicity and ease-of-use of SysAid’s IT Management platform, SysAid Help Desk App allows you to: ● View all service requests assigned to your team ● Update the status, priority, due date, and other fields of a service request ● Create new service requests ● View a complete list of your assets, user, and companies ● Update the asset name, location, owner, and other fields ● Filter help desk and asset lists per field ● Navigate between views in an interface that's specially designed for your iPhone ● Receive Push Notifications to your iPhone relating to service requests under your responsibility ● Perform SysAid Remote Control sessions seamlessly ● Rotate your iPhone during a SysAid Remote Control session to switch to full view SysAid Help Desk App is a free application included in SysAid IT Management Software, a powerful tool specially designed to help you automate your IT processes and work more efficiently. Its suite of fully-integrated modules includes Help Desk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices. With scalable editions for businesses of any size, SysAid enables IT professionals to maximize the success of their IT infrastructure. Stay on track, in-the-know, and improve your IT performance with SysAid. IT’s that simple! ## Key features - Manage service requests - Update asset information - Create new service requests - View asset lists - Push notifications - Remote control sessions ## Recent user reviews (10 of 20) All indexed reviews: https://appshunter.io/ios/app/sysaid-helpdesk-app/id373745643/reviews.md ### 2/5 — Assets don’t pull up for me *2019-06-18* This app has a very clunky and outdated interface. I could deal with that part but even though it has an asset tab I am unable to pull up any assets in it. ### 1/5 — No sending message option *2019-02-07* Doesn't has message sending capability that why I gave 1 star, unless there is a fix for that ### 5/5 — Does what it's suppose to *2017-04-21* Not sure why there are bad reviews - I understand that the app doesn't have the full functionality of the SysAid web portal.. however this app is awesome. I can manage my queue, change statuses, and update notes. What else do you want ? Good job SysAid! ### 1/5 — No good *2016-03-05* This Ap is only good for viewing tickets. Would be nice to reply to users who submitted the ticket from the Ap. ### 1/5 — Terrible! *2015-11-18* If you're looking into purchasing Sysaid for your company, don't, just don't. Support is terrible, and this app is proof of that. ### 2/5 — Needs updating, has a lot of bugs *2015-08-11* I can only get the app to work by using workarounds. This application seriously needs new updates. ### 1/5 — Disappointed *2015-08-01* It seems the clearing the filter once a specific user is selected still hasn't been fixed, useless until the bug is fixed. ### 1/5 — Terrible app *2015-06-29* This app just makes me sad... I don't have time to write this review because I have to start looking for a new ticketing software that is compatible with the current century. ### 1/5 — Need a serious update !! *2015-04-17* App needs serious updating. Cannot clear a filter once set. Very limited in what you can see on the tickets. Asset filter doesn't work. Can do much better than this guys. And no reviews?? Am I the only earthling using this app?? ### 2/5 — Incidents don't update properly *2014-02-22* Push notifications work, but incidents aren't updated properly. Sometimes killing the app and then restarting will help it to sync up, other times not. Unreliable. ## Frequently asked questions about SysAid Helpdesk App ### What is SysAid Helpdesk App? SysAid Helpdesk App is a mobile application designed for IT professionals to manage service requests and IT assets remotely. It allows users to respond to tickets, update asset details, and perform other IT management tasks from their mobile devices. ### Is SysAid Helpdesk App free to use? Yes, SysAid Helpdesk App is a free application. It is included as part of the SysAid IT Management Software suite. ### What devices does SysAid Helpdesk App support? SysAid Helpdesk App is designed for iPhone and iPod devices. It is optimized for the iPhone interface. ### How often is SysAid Helpdesk App updated? The latest version of SysAid Helpdesk App is 2.7.4, which was last updated on June 3, 2014. Users can expect updates to improve functionality and address any issues. ### What are the main features of SysAid Helpdesk App? Key features include viewing and updating service requests, creating new tickets, managing asset information, receiving push notifications for service requests, and performing remote control sessions. ### What is the age rating for SysAid Helpdesk App? SysAid Helpdesk App has an age rating of 4+. This indicates it is suitable for users of all ages. ### How does SysAid Helpdesk App compare to other IT help desk solutions? SysAid Helpdesk App offers a simplified, mobile-first approach to IT management, focusing on core help desk and asset management functions. It integrates with the broader SysAid IT Management platform, which is built on ITIL best practices. ### What is the user sentiment for SysAid Helpdesk App based on ratings? Based on 13 ratings, SysAid Helpdesk App has an average rating of 1.7 stars. This suggests a generally negative user sentiment, with users likely experiencing issues or finding the app lacking in certain areas. ## Version history (last 5 releases) ### 2.7.4 — 2014-06-03 New and redesigned app icon ### 2.7.3 — 2014-05-02 Fix some bugs ### 2.7.2 — 2013-12-12 Support for end users. Adjustments for ios 7 and iPhone 5 Fix some bugs. ### 2.6.1 — 2012-12-03 Add support for SSO, IIS and NTLM Add suppoprt for Linux servers Under the hood optimiztions. Bug fixes ### 2.5.2 — 2012-02-22 ● New UI for lists and forms in the Mobile App has been improved. ● The menu bar on the Mobile App has been improved. ● The SysAid IT Mobile App now allows you to view messages from within a service request. ● The Users list and form are now available in the SysAid IT Mobile App. ● The Companies list and form now available in the SysAid IT Mobile App. ## More apps by SysAid Technologies Ltd. - [SysAid](https://appshunter.io/ios/app/sysaid/id6752610978) - [SysAid Mobile](https://appshunter.io/ios/app/sysaid-mobile/id6753673711) All apps by SysAid Technologies Ltd.: https://appshunter.io/developer/373745646 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*