# SysAid

> SysAid (iPhone/iPad app by SysAid Technologies Ltd..)

- Source: https://appshunter.io/ios/app/sysaid/id6752610978 (this page in markdown: same URL + `.md`)
- Developer: [SysAid Technologies Ltd.](https://appshunter.io/developer/373745646)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 43 MB
- Languages: American English
- Released: 2026-02-12
- Data updated: 2026-08-07
- User reviews in markdown: https://appshunter.io/ios/app/sysaid/id6752610978/reviews.md

## What is SysAid?

Get help faster with AI at your fingertips.
The SysAid mobile app lets you chat with AI for instant answers, turn conversations into tickets in seconds, track requests, take action, and access your assets, all from your phone. Stay informed, move work forward, and get things done wherever you are.


## Version history (last 5 releases)

### 1.0.86 — 2026-08-03

New
- Tap a link in an email or message and it opens the right screen in the app.
- Filter service records by status class.

Improvements
- Smoother sessions — your session now refreshes quietly in the background.
- Signing out fully clears your data from the device.

Fixes
- Tickets now load on accounts that don't use SLA.
- Fixed signing back in with biometrics after logging out.

### 1.0.77 — 2026-06-01

Bug fixes and stability improvements. Fixed a crash on Samsung Android devices when scanning barcodes (MLKit NullPointerException). Added a chatbot authentication fallback flow for improved login reliability.

### 1.0.67 — 2026-04-29

This update brings powerful improvements to your ITSM experience:
Assets just got smarter - you can now query and filter assets directly from the app.
Smarter CI forms - CI Sub Type is no longer required when the selected CI type has no subtypes, reducing unnecessary friction.
Edit mode is here - you can now edit Service Requests, Assets, and CIs directly from the app.
Login fix - resolved an issue that incorrectly locked users out after a single failed password attempt.

### 1.0.63 — 2026-04-15

Scan & Create Configuration Items
IT managers can now create new Configuration Items (CIs) directly from their mobile device by scanning a barcode or serial number on a physical asset. The scanned value auto-fills the CI form, and a "Save & Scan Next" option enables quick batch registration of multiple assets in a row — making on-the-go asset management faster than ever.
Resolved Unexpected Session Logouts
Fixed an issue where users were being unexpectedly logged out of the mobile app. Session stability has been improved, ensuring a more reliable and uninterrupted experience.

### 1.0.57 — 2026-03-17

Introduced a new Configuration Items (CI) screen with tabbed navigation and a detailed view for improved usability

Fixed an issue where the Request User was not displayed correctly

Improved search functionality by removing the third-level category field from Service Request (SR) search

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## More apps by SysAid Technologies Ltd.

- [SysAid Helpdesk App](https://appshunter.io/ios/app/sysaid-helpdesk-app/id373745643)
- [SysAid Mobile](https://appshunter.io/ios/app/sysaid-mobile/id6753673711)

All apps by SysAid Technologies Ltd.: https://appshunter.io/developer/373745646

## Related topics

[sysaid](https://appshunter.io/ios/topics/sysaid)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-07.*