# 台灣高鐵 T Express行動購票服務

> Official mobile ticketing app for Taiwan High Speed Rail with integrated booking and payment. (iPhone/iPad app by Taiwan High Speed Rail Corporation.)

- Source: https://appshunter.io/ios/app/t-express/id468963664 (this page in markdown: same URL + `.md`)
- Developer: [Taiwan High Speed Rail Corporation](https://appshunter.io/developer/468963667)
- Category: Travel, Business
- Price: Free
- Rating: 2.00/5 from 157 App Store ratings · 109 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 52 MB
- Languages: American English, Chinese (Simplified, China), Chinese (Traditional, Taiwan)
- Released: 2011-10-28
- Data updated: 2026-08-23
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/t-express/id468963664/reviews.md

## What is 台灣高鐵 T Express行動購票服務?

The T Express Mobile App from Taiwan High Speed Rail

T Express from Taiwan High Speed Rail is an awesome ticketing app for you and your smartphone! Traveling with Taiwan High Speed Rail has never been easier!

Description:
With T Express, the official mobile app for Taiwan High Speed Rail, you can buy tickets anytime, anywhere. And go traveling with your mobile ticket with ease. No more waiting in line to collect your ticket at the station. Your smartphone is all you need!

Features:
1. 24/7 fully integrated ticketing system.
2. Simplified timetables & fares are easier to read, even when you’re offline.
3. Ticket reservation, instant payment, order modification & cancellation, and ticket    
    collection all in just a few taps.
4. Choose the payment methods you want, and pay easily & safely.
5. Manage your bookings & passenger information anywhere, anytime.
6. Always on the go? Just set alerts for payment & boarding reminders, so you never miss out.

System Requirements:
-	Requires iOS 10.0 or later.

## Key features

- 24/7 integrated ticketing
- Offline timetables and fares
- Ticket reservation and payment
- Order modification and cancellation
- Digital ticket collection
- Payment and boarding reminders

## What do users think of 台灣高鐵 T Express行動購票服務?

Overall sentiment: negative

**Pros**

- 🚀 Easy ticket purchasing and booking process
- 🌍 English language support available
- 📱 Mobile QR code eliminates need for paper tickets
- 💳 Accepts some international credit cards
- 🔄 Simple refund and ticket modification process
- 📅 Calendar integration with train schedules
- 🎫 Convenient e-ticket collection on phone
- ⚡ Fast transaction processing when working

**Cons**

- 🐛 Frequent app crashes and freezing issues
- 🌐 Persistent internet connectivity errors
- 📱 Device-bound tickets cannot be shared across phones
- 🔐 Requires disabling VPN/security features to function
- 💳 Limited payment method support for international users
- 👨‍👩‍👧‍👦 Poor support for family/group ticket management
- 📖 Tiny font sizes in UI causing readability issues
- 🔄 Incompatible with newer iPhone models (iPhone 16)
- 🚫 No Apple Wallet integration despite claims
- 🌐 Blocks international IP addresses
- 🎫 One ticket per device limitation
- ⚠️ Inconsistent payment processing failures

**Commonly reported bugs**

- App crashes on startup or during use
- Crashes when attempting to collect/distribute tickets
- Forced update prompts during booking
- App incompatibility with iOS 16 and iPhone 16+
- Cannot open app after iOS updates
- Network error messages despite active connection
- Payment processing failures
- Validation code input fields blocked by UI elements
- Incorrect calendar event times
- Requires disabling VPN/Apple Private Relay to function
- Cannot retrieve tickets with reservation numbers
- English version unable to retrieve tickets by booking code
- App crashes when scrolling through tickets
- Verification code display issues with eSIM
- Ticket binding to specific device prevents access on other phones

**Most requested features**

- Apple Wallet support for digital tickets
- Apple Pay payment option
- Ability to collect multiple tickets on single device
- Paper ticket issuance at stations
- Support for international credit cards
- VPN and security feature compatibility
- Larger, more readable font sizes
- Adult ability to retrieve children's tickets
- Passbook integration
- Free-seating ticket options
- Batch message management features
- Better date selection calendar interface
- Support for tickets purchased outside the app
- Improved ticket distribution to family members

## Recent user reviews (10 of 109)

All indexed reviews: https://appshunter.io/ios/app/t-express/id468963664/reviews.md

### 1/5 — useless app

*2026-07-18*

pretty useless app. what’s the point of this app if you cannot buy your ticket with non Taiwan credit card? you are literally forced to reserve your ticket and pay on site the same day otherwise you will lose your reservation. honestly can’t really think of why this app even exists

### 1/5 — Consistent NETWORK ERROR

*2026-06-19*

This persistent issue is a tremendous nuisance. It does not function at all no matter how often I try to get the app to work. Network error issue comes up even though I have anywhere between 2-4 bars in 5G. Restarting the app brings me to circle back on my choices BUT the app continues to give me the network issue. This is arguably the worse app I ever encountered for iOS.

### 1/5 — Behind the times

*2026-06-06, version 7.23*

In 2026, a ticketing app that won’t allow the purchaser to download all the QR codes for their family is absurd. I’m the main earner in my family. I am the person who establishes travel and transportation. The fact I have to purchase ticket and then distribute it instead of just having more than one QR code for each traveler I purchased for is ridiculous. Your inability to adapt and make things more in line with common sense is insane.

### 2/5 — Difficult workflow but fails constantly when NOT on wifi

*2026-06-02, version 7.23*

The app constantly issues modals about network connectivity lost for me and my Taiwanese native friends, and I mean to the point that you can not complete the workflow. 

However when I tried to use it on WiFi in a hotel I did not get any network lost errors and I was able to complete the workflow. 

HOWEVER no other app complains of low speed or lack of connection in the same environment and mobile network. 

Need to re evaluate the hyper sensitivity to network connection when on mobile networks.  Very consistent behavior. 

As for the work flow. IF YOU CAN GET THROUGH it and get your QR code. If you get the errors be prepared to go to the Machine at the station  have your pin and order number or you will probably miss your train!

### 1/5 — Completely unusable with IS phone

*2026-05-02, version 7.23*

App throws invalid network errors if connecting with a phone from the USA

### 1/5 — It never work

*2026-04-17, version 7.23*

It only stopped at the opening page then crash.

### 4/5 — Don’t “collect tickets” too early

*2026-04-06, version 7.23*

I purchased the tickets via website + via the app. Mostly handy. But, make sure you also turn on your primary mobile to receive the SMS code to confirm your credit card (coz I couldn’t see SMs at first due to eSIM) 

Do not buy a round trip ticket for $1400 
Instead, buy 1 way $700 tickets, so you can refund and change return trip times if needed (which occurred to us due to bad weather cutting our Taichung trip short). 

We could refund our Taichung to Taipei ticket easily via app

### 1/5 — User Unfriendly

*2026-03-10*

This review is meant as a feedback to the developer of the app which is the most user-unfriendly app I have used.  I am used to use an iPad to run the apps due to its larger screen and fonts.  When I download the ticket I bought on my iPad, I was surprised to find that the ticket is bound to the device (iPad) so even when I am signed into my account on my iPhone, I can’t see the ticket.  That means I have to lug my iPad and use it to enter the gate at the station.  Also I was told that I can’t get the station ticket counter to issue me a paper ticket based on my reservation number.  What if my iPad stops working on the day of the trip?  And I can’t save a screenshot of the ticket and share it with my iPhone either.  This whole design is ridiculous and no other travel or airline apps are as difficult to use as this one.

### 5/5 — Must-have travel app when in Taiwan

*2026-02-22*

Extremely convenient and very easy to use app. Friendly interface and easy to navigate around

### 1/5 — 打不開

*2026-01-10, version 7.21*

打不開

## Frequently asked questions about 台灣高鐵 T Express行動購票服務

### What does the T Express app do?

The T Express app is the official mobile ticketing service for Taiwan High Speed Rail. It allows users to purchase tickets, make payments, modify or cancel orders, and collect tickets digitally, all from their smartphone. This eliminates the need to wait in line at stations or collect physical tickets.

### What are the key features of the T Express app?

Key features include a 24/7 integrated ticketing system, simplified timetables and fares that can be viewed offline, easy ticket reservation, instant payment, order management, and digital ticket collection. The app also offers payment and boarding reminders to ensure you don't miss your train.

### Is the T Express app free to use?

Yes, the T Express app is free to download and use. The app itself does not charge any fees for its services. You will only pay for the cost of your train tickets when you make a purchase through the app.

### What are the system requirements for the T Express app?

The T Express app requires iOS 10.0 or later to function. This means you will need an iPhone or iPad running a relatively recent version of the iOS operating system to download and use the application.

### How does digital ticket collection work with T Express?

Once you have purchased your ticket through the T Express app, you can collect it digitally. Your smartphone then serves as your mobile ticket, allowing you to board the train without needing to print or collect a physical ticket at the station. This streamlines the entire boarding process.

## Version history (last 5 releases)

### 7.31 — 2026-08-09

Added a new Important Announcements feature.

### 7.30 — 2026-06-10

1. Supports iOS 14 and above.
2. Added English support for "E-Coupons".
3. Added real-time information alerts to the booking page.
4. UI and text improvements.

### 7.23 — 2026-03-10

Improve the user interface designs and system program for a better experience.

### 7.22 — 2026-02-09

Added “Wait Time” information for non-reserved seats.

### 7.21 — 2025-12-27

Fixed teenager ticket purchase issue.

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## More apps by Taiwan High Speed Rail Corporation

- [台灣高鐵](https://appshunter.io/ios/app/id1266626655)

All apps by Taiwan High Speed Rail Corporation: https://appshunter.io/developer/468963667

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*