# T-Mobile Fiber: eero — user reviews > 74 indexed App Store user reviews of T by eero LLC, rated 4.80/5 from 2,819 ratings. - Source: https://appshunter.io/ios/app/t-mobile-fiber-eero/id6752574293/reviews - App overview in markdown: https://appshunter.io/ios/app/t-mobile-fiber-eero/id6752574293.md - Rating breakdown: 5★ 2,632 · 4★ 79 · 3★ 16 · 2★ 11 · 1★ 81 ## Newest reviews (13 of 74) ### 2/5 — Outage Defense and Resolution *2026-08-05* A cut line 4 miles away and 36+ hours without internet or accurate resolution TAT’s is not supportive of work from home, local businesses, and small businesses. Communication of the outrage and TAT has been absent. The fiber lines should have additional parallel node lines to create a defense system in case a line is cut. I understand there is no immediate long term solution, but the short term solution has been beyond insufficient. ### 3/5 — Horrendous lag spikes *2026-07-11* My office is on the 2nd floor. At installation I was informed my internet could not be installed there, it couldn’t even be on that side of the house. It had to come in at the basement on the opposite side of the house. I was supplied with an extender, but the lag spikes are awful. I can either run my own hard line across the house and up 2 stories or relocate my office to the living area in the basement. The stars are for the speed and affordability. ### 3/5 — Too many long outages *2026-07-03, version 26.7.0* System is great when operational! Speed is just okay but otherwise usable for my needs. One more outage and it’s back to Spectrum! ### 3/5 — Range *2026-06-29, version 26.7.0* the signal is weak. it needs one or more range extenders ### 1/5 — T-Fiber *2026-06-18, version 26.6.0* Having service issues never got resolved never got a return phone call when disconnected stayed on hold for an hour. ### 1/5 — I would not recommend it. Bogus customer plus you will have to wait alot to talk somebody. *2026-06-13* I would not get Tmobile Fiber again mostly happens on weekends. Tried to call them many times but you have to wait on phone atleast 15-20 minutes plus an hour while they resolving. Waste of Time!! ### 1/5 — Pésimo internet inestable *2026-06-08, version 26.5.0* Es el peor internet que he contratado en mi vida, es inestable cuando le da la gana no te llegan ni 100 megas de 2 gigas que pagas, lo que debería de descargar en 5 minutos lo extiende a casi una hora es pésimo y normalmente funciona bien solo en las madrugadas ### 1/5 — Burying cable 6 months!!! *2026-06-07, version 26.5.0* It’s been 6 months since we signed up and you still haven’t buried the cable. Direct neighbor singed up in April and got theirs buried last week. And good luck getting help when you call in. Read the same script over again, and don’t help at all! ### 1/5 — Atrocious lack of support *2026-06-06, version 26.5.0* On hold for 22 minutes to report outage before hanging up. Considering switching to Spectrum. ### 1/5 — Constant interruption *2026-06-04, version 26.5.0* About to get rid of it and go back to old internet. ### 1/5 — Horrible support *2026-06-02, version 26.5.0* Worst support team ive ever dealt with zero help just get told youre talking to the wrong team 50 times ### 1/5 — Tons of issues *2026-06-02, version 26.5.0* BAD ### 1/5 — Their customer care service for their fiber optics *2026-05-26* I just recently required the service not even a month into my service and I’m already having issues with my service where I’m not able talking with the reps through the app and trying to get them to solve this issue? They’re not unable to help at all making you call other departments just to get help and do the whole runaround and doing all the same questions and same answers and it doesn’t even result to anything that like, I already explained home several times like I ran through the trouble seeking tricks that you guys have provided for us but at the same time that’s not the issue. I’m having here. I absolutely have no service and I literally just a month into my service is still off-line ## Most critical reviews (10 lowest-rated) ### 1/5 — Super frustrated *2026-08-06* Has not even been a month with the service, when they came out to “bury” our cable it was placed just underneath the sod and left some of it above the ground. I immediately called to express my disappointment and frustration as I cannot aerate my yard or even mow certain areas of my lawn because the cable was improperly buried. They said they would send out the team again but it has been 3.5 weeks with zero communication. Now the past two days the internet has been down longer than it has worked, and this is not the first time. We have lost service for several on at least four occasions. Extremely frustrating and annoying that paying for a service we cannot even use. Really hope they get this system sorted out and working as it should. ### 1/5 — Tech support. *2026-07-27, version 26.8.0* I have had a tech here and trucks out front for several days. I got home tonight and my internet is down. I called 5 times only to be told that they are experiencing high call volume. I have an elderly person who depends on WiFi. I will be changing my service tomorrow ### 1/5 — Garbage customer service *2026-07-21, version 26.8.0* The absolute worst customer service I have ever had and that is not hyperbole. ### 1/5 — Everything so slow *2026-07-17, version 26.8.0* Everything so slow ever since I installed TMobile Fiber. I think I will have to switch back to Cox. ### 1/5 — Poor customer service *2026-07-17, version 26.7.0* No humans working, poor connection and lost signal. Thank god for Spectrum inInternet ### 1/5 — Connection *2026-07-13, version 26.7.0* Terrible ### 1/5 — Service crews suck *2026-07-02, version 26.7.0* Not a fan of how our service was installed. Our wire needed to be put under the sidewalk after equipment was installed. Crews managed to get it ran but damaged the wire in doing so. We were left with out service till repairs were made the following day. ### 1/5 — I’m switching internet providers *2026-06-30* For two consecutive days, I have been attempting to connect my Ecobee thermostats to the internet without any success. I am unable to establish a connection to the Ecobee servers. I genuinely believe that the technicians lack the necessary expertise in this area. One technician even informed me that the questions I was asking could have been easily found on Google. This situation is highly concerning and should not be taken lightly. ### 1/5 — Poor quality modem that is easily breached *2026-06-30, version 26.7.0* Random devices log on to my internet despite a complicated pw. There’s no option on the app to change the pw so they even make it difficult to protect yourself after a new device has breached your service. ### 1/5 — Installation *2026-06-19, version 26.6.0* It has been 12 weeks since we were connected with T Fiber. Our cable is still lying across our yard and across the Back of 3 of our neighbors. I have called on numerous occasions and have had 5 different t fiber technicians come. None have been able to bury the cable. Needless to say, I am frustrated with this company and it’s lack of qualified people and lack of interest in resolving issues. Within 2 weeks is their standard for meeting problems.The product is fine, the lack of service is not!! ## Most praised reviews (10 highest-rated) ### 5/5 — Fiber Install *2026-07-28* Amazing customer service! Install was quick, awaiting fiber burial but internet was installed and connected quickly and professionally! ### 5/5 — Internet *2026-07-18, version 26.8.0* Miguel was professional, helpful, and down to earth. Great service ### 5/5 — Awesome service. *2026-07-12, version 26.7.0* Excellent t installment ### 5/5 — Muy bueno *2026-06-18, version 26.6.0* Muy amable ### 5/5 — It’s nice *2026-06-04, version 26.5.0* It’s nice I like it ### 5/5 — Great job *2026-06-04, version 26.5.0* The installer was very nice and respectful and went the extra mile for me and my wife ### 5/5 — Great job *2026-05-26* Was very professional and was extremely quick. Would recommend to friends and family ### 5/5 — Great installation *2026-05-19, version 26.5.0* Very helpful installer ### 5/5 — Tmobile Guy *2026-04-27, version 26.4.0* He has done two installs for me and is exceptional thanks ### 5/5 — Awesome! If you have issues put in Bridge mode ask support *2026-04-10* My Internet has been great and super high speed. The only issue I had was when I was using my own router, which is the eero it needs to be set up in bridge mode. If you want the eero to work properly, make sure that the fiber box directly from T-Mobile, plugged into the wall before your router is in Bridge mode. That is a setting that you cannot access only Support can. I have my own personal eero devices and could not be happier. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*