# T-Mobile IP Relay — user reviews > 55 indexed App Store user reviews of T by T-Mobile USA, Inc., rated 3.13/5 from 87 ratings. - Source: https://appshunter.io/ios/app/t-mobile-ip-relay/id542802329/reviews - App overview in markdown: https://appshunter.io/ios/app/t-mobile-ip-relay/id542802329.md - Rating breakdown: 5★ 30 · 4★ 7 · 3★ 9 · 2★ 8 · 1★ 27 ## Newest reviews (13 of 55) ### 2/5 — 👎🏻👎🏻 *2024-08-28* This was my 1st relay app but it’s useless cause the calls get dropped then the says the line is busy PLUS recently I’ve gotten hackers fake number calls App hasn’t been updated in 6 months so more then likely the Dev abandoned the app Since I’m getting these fake number calls I’m going to delete this app completely There better Relay apps out there ### 2/5 — 👎🏻👎🏻 *2024-07-10* My 1st TTY type app was this one bit there’s been dropped calls etc So now I’m changing to something better Does me no good when the call connects then drops ### 3/5 — Last IP relay provider left…not great *2024-04-19, version 4.4.0* They “get a lot of inappropriate registrations”. OK…that’s understandable. Since I also use VP, it was easy to schedule a VP call and they verified me. Porting an MSDN number into the relay database using this provider is too convoluted and unreliable. I almost lost my previous digits I’ve had since August of 2013. The CAs are typing way too many “xxxx” “xxxxxx” and not actual words. If someone calls you through this service and you don’t answer, they transcribe what your caller says into an email rather than a message you can check on TMobileIPRelay.com. I guess that makes sense nowadays. I literally only used this service for a month in 2023. It’s gone so far downhill since 2010 when my usage of IP relay services peaked. I do not plan to use this service or app again. ### 2/5 — Lazy interpreters *2023-10-25* It a hit and miss with the interpreters. Called today to see if can activate my debit card. They lied and said no options or live person available and call hanged up. I called back myself and use Live captions on IPhone and did it myself. Basically getting paid to do nothing all day but answer the phone and lie call don’t go through. Always wonder why majority of time calls not going though find a hearing person to call and verify or use Live Captions for proof they not doing their jobs ### 3/5 — Great service but app needs some improvements *2021-11-16, version 4.0.0* I consider T-Mobile (formerly Sprint) IP Relay to be one of the best relay operators. For that reason alone I will probably be using them all the time. However, I think there are some things that could be implemented to make the app more convenient to use. 1. Send words automatically as I type. I always like to enable sending my words as I type on the T-Mobile IP Relay website. This makes for a much smoother conversation as the person I’m calling doesn’t have to wait for me to type my entire message and send it. 2. Add the ability to block numbers in the app. I get quite a few spam calls daily and I usually have to type the numbers online on my computer to block them as the app doesn’t have this ability. An option to subscribe to a spam call blocking service would be even better! Those are two things I think that would greatly improve the app’s usefulness for me and another people. Thank you! ### 3/5 — Why can’t I login on iPhone *2021-11-03, version 4.0.0* Why can’t I login on iPhone. Where else can I easily login ### 2/5 — Not good *2021-07-22, version 3.1.10* It will not let you go back and finish your application ### 3/5 — No Microphone *2021-06-28* I have been using this app for years. Recently transferred to an iPhone, and my world has turned upside down with this app. I can no longer use the microphone on the keyboard to dictate the message that I need to send. I am hard of hearing and hard of vision so I depend on the microphone to be there. It was only recently that they took this feature away. I tried to contact the developer, and it just circles me back to their support page. I am in the process of finding a different relay app that can cater to my needs. ### 1/5 — Microphone doesn’t work for voice to text!! *2020-10-10, version 3.1.6* Microphone doesn’t work for voice to text! Was very helpful when it did before. ### 1/5 — App doesn’t work. *2020-07-04, version 3.1.4* Title says it all. I know I’m using the right username and password since it works on the website. Typically crap sprint. ### 3/5 — Doesn’t seems to work anymore... *2020-02-26* Doesn’t seems to work when trying to answer the call. It does not list the incoming call either answered or unanswered. When opening from notification screen, that number is not listed. I will try uninstalling and reinstalling then wait for incoming calls hopefully works... ### 2/5 — Buggy, fix please? *2019-08-21* Hi debris, this app is really buggy, can you please fix? It doesn't cooperate well with system accessibility settings, which means that those of us with multiple sensory issues have to struggle. Scrolling is buggy -- incoming text bounces below the bottom of the window. Incoming call window doesn't expand with larger font sizes, which makes incoming calls difficult /impossible to answer. But even if I do manage to hit the right, tiny button, incoming calls don't always answer, anyway. And your system often cuts me off, I'm assuming because I have a slow, rural internet connection. Which means us rural customers need more support, not less. Also, if you could make the browser and app options and interfaces more similar, that would be helpful, especially for those of us with vision difficulties. Thank you for checking into these issues. ### 1/5 — ZERO Stars!!! *2019-07-03* I would give it ZERO! The performance gets worse and worse everytime I use it. It takes more than several minutes for my messages to get through. I was never able to complete any important calls. Thanks a lot! Two-thumbs down. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not worth it *2025-10-13* I not recommend this app.. This app still have LOT bug and they didn’t change it for long time. ### 1/5 — PLEASE FIX *2024-08-06* doesn’t work at all now. Was in middle of call scheduling an appt and it cut out. Then I tried to recall but didnt work. Everytime I try to call somebody now it just says phone number in use error. Nobody is using the freaking thing but me. I tried closing and reopeing app. And restarting iPad. I tried it both on iPhone and iPad in app. I can’t make any calls with app broken. Please fix. ### 1/5 — Says Password Is Wrong *2023-09-28, version 4.3.6* It isn’t, same password works on android and web… ### 1/5 — What a junky app! *2023-04-23* I’m hearing impaired, and this app was recommended by a employee at t-mobile. The employee was great, but I will be canceling the service. The accessibility for deaf and hard of hearing people is terrible. The apps and service needs severe work. ### 1/5 — Deaf consumers - BEWARE! *2022-08-31* Their “interpreters” could claim your account has fraudulent activity and have the power to immediately deactivate/lock your account despite you being deaf and an ASL user! I had to provide proof that I am indeed deaf and an ASL user all because the “interpreters” at t-mobile reported me as a fraud! Unbelievable. ### 1/5 — Great but can’t verify identity.. *2022-06-16* Where I live, I must go outside to make/receive RTT/TTY calls. I live it Texas which means the summer heat is brutal. Having epilepsy as well as low vision, this presents issues with both aside from the need for TTY. I was very excited to learn of this service after 2 Hours in 95 (heat index 107). I tried repeatedly to verify my identity but there was nothing for it. I answered ALL questions truthfully but it still said it could not be verified. Perplexed, I wrote an email, at least hoping for an automated “we’ll get back to you soon” message, but though I tried twice to send the email, gmail gave me an error message saying some things would not be saved. Tried through the browser in case it was an app error and the results were the same. I am very very frustrated at this point as I need the access for the reasons stated and have not been able to find an alternative that with work with my iPhone. ### 1/5 — How does this new version work? *2021-10-26* I've used the Sprint IP relay for years. Never had a problem. It upgraded to this new version , and for the life of me, I can't figure out how to use it. I can only get two screens, and neither will give me a captioned call. This is a disaster for me. Sprint relay was my lifeline. ### 1/5 — Poor *2021-08-13, version 3.1.10* Got my account setup but won’t let me login ### 1/5 — Ip 10 digits number *2021-06-11, version 3.1.9* I can’t even register it’s couldn’t verify my details what’s really wrong with the app ### 1/5 — This app does not connect to relay! *2020-10-17, version 3.1.6* Horrible, can’t access relay to make a call with this app. ## Most praised reviews (10 highest-rated) ### 5/5 — Best app ever *2024-10-11* I use this app in my shop ### 5/5 — Accessible for DeafBlind *2023-08-18* I love using this app as it allows me to use this anytime from anywhere. I. Can make the call with discretion and not be concerned about my privacy being invaded by “nosy” people. As a DeafBlind person, this app also allows me an option to adjust how I access this app to my needs. Best of all, I can save the conversation when needed for documentation purposes! Definitely appreciate this app as it provides with a genuine sense of access where the information given and received is accurate due to having a live operator rather than an ASR/AI. Accuracy is crucial especially when making important calls. Thank you T-Mobile for this awesome app!! ### 5/5 — Pls remove *2021-09-14* Please remove sprint iPhone relay because Mistake to choose sprint iPhone relay but I am looking for sprint text for chat only. Thanks ### 5/5 — Love it! *2020-02-25, version 3.1.2* Love it and easy to use. ### 5/5 — Amazing app! *2012-09-07, version 0.8.0* I'm happy it's finally here that sprint up is available for iPhone. Used it few times already and am completely impressed! Love it! Sprint Relay keep It up! ### 4/5 — Life saver with bugs *2020-02-27* Spasmodic Dysphonia neurological voice , vocal chord condition with muscle spasms, would like to see numbers and get message left, some ops need more money and training, rude answer, to a caller! ### 4/5 — Better *2020-01-30* I love that it's been updated to where I can easily shift to the app if someone calls; however, sometimes the phone will hang up and it would force me to have to call the person back and they would still be one the line (according to them) with the call I had picked up. Other than that the app is fine. ### 4/5 — Now a great app!! Thanks!! *2017-05-11, version 2.0.1* I originally gave the app a bad grade because there were many bugs. I really needed this service desperately. It was hard to get to the right person but I talked to the app designers via Fcc complaint and I am really grateful for their positive response. They asked me what I needed. (At the time I needed the phone book to be alphabetized so I didn't have to scroll through a 1000 names n numbers.) Then it was crashing when I put in the number. I used it the other day and had a minor problem and I saw they fixed it. I'm really pleased. It's a great app now and so far they are really addressing any thing that presents. Please know app people, I am so very grateful for this app and your working to make it better. I'm super close to giving you 5 stars. (((Hugs))) Keep up the great work!! ### 4/5 — Needs more tweaks *2013-07-24, version 0.8.2* This is a great app but I can't copy and paste phone numbers into the dial screen. Favorites screen doesn't work for me as well. ### 3/5 — Great but wish I could report spam calls *2026-02-21* Would be better if I can report spam callers. Considering the majority of this app’s user base is disabled people, there should be better ability to protect ourselves from scammers in the app we came to for accessibility --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-03.*