# T-Mobile Safe & Found — user reviews > 99 indexed App Store user reviews of T by Sprint Nextel Corporation, rated 4.10/5 from 3,241 ratings. - Source: https://appshunter.io/ios/app/t-mobile-safe-and-found/id1246519972/reviews - App overview in markdown: https://appshunter.io/ios/app/t-mobile-safe-and-found/id1246519972.md - Rating breakdown: 5★ 2,144 · 4★ 327 · 3★ 188 · 2★ 95 · 1★ 487 ## What do users think of T? Overall sentiment: negative **Pros** - 💕 Excellent for family safety - 🚀 Easy to use - 🔒 Helpful parental controls - 🗺️ Accurate location tracking **Cons** - 🐛 Frequent crashes and freezes - 🔋 High battery drain - 🤖 Unreliable location updates - 💰 Expensive monthly fee **Commonly reported bugs** - Inability to locate family members consistently - Frequent log-outs and connection issues - Inaccurate location data **Most requested features** - More customizable parental controls - Ability to block specific websites and apps - Schedule-based device restrictions - Improved battery optimization ## Newest reviews (15 of 99) ### 4/5 — I really love this hacker fast and reliable try him out *2023-11-04* We got different intents coming here to read for an app to track our partner's or friends so it's advisable to know the truth and not fall prey to evil ones. I have been in a long distance marriage because of the nature of my job, my husband cheated on me times without number but since I wasn't around to get him caught red handed in the act, I decided to hack his cell phone to get all the data activities on his device. I got in contact with this hack agent cyberhack04er@gmailcom through the head of the IT department in my workplace. According to him, after a long search on here he got to discover this genius and swift IT personnel, this guy is the best in the game right now. He shared me his contact info, after I got in contact with him, we made a deal and I paid him, his service is very affordable. I doubted the services at first but what I felt impossible became possible within hours, I got access to my husband phone activities, I don't know how he did it but it looked like a magic cause it was as if I had the phone in my palms. I got access to his location, Snapchat messages and videos, WhatsApp, Instagram, Facebook, call logs, video chat, text messages etc all in one swipe. I'm happy I got to discover the truth, knowing is better than self doubt. He is definitely the real deal, do not hesitate to reach out to him at cyberhack04er@gmailcom for a perfect, quality and satisfactory spying and investigator services. ### 2/5 — Freezes all the time. *2023-02-22, version 2.9.1* I have found myself having to uninstall and reinstalling the app after a couple time opening it. Such a headache. ### 2/5 — Helpful app… when it works *2023-02-20, version 2.9.1* I’ve been reading the most recent reviews. My family all has android and the app works just fine for them. I have a iOS and am having the issue of the app stalling on the white screen. Must be a compatibility issue with the iOS software. Hopefully this gets resolved soon or I’m gonna start requesting a refund. ### 2/5 — App doesn’t work most of the time *2023-02-09, version 2.9.1* When it does work, it’s decent. Most of the time it won’t load though. ### 2/5 — Restrictions *2023-01-25, version 2.9.1* I was hoping there would be more to the restrictions.. it looks like I can only restrict what type of apps my daughter can download by age. I wanted to also be able to specifically pick what apps she can and can’t use. Also, I was hoping there was a feature that blocked which type of websites she can go on. Lastly, I was also hoping I could create some type of schedule for her phone usage. But I’m not seeing any of that. ### 1/5 — this app was so super terrible. *2022-12-29, version 2.9.1* Doesn’t work, don’t waste your money. iPhones have a find my feature built in and it works much better so don’t waste your money. ### 1/5 — Freezes every 2nd or 3rd time and have to reinstall *2022-12-23, version 2.9.1* Every second or third time I have to actually reinstall the app because the home screen just freezes and never let me see your location. ### 2/5 — Needs an update *2022-12-21, version 2.9.1* The app used to work great, but the last few months I have to uninstall and reinstall every other day. Please work on this. ### 1/5 — App *2022-12-13, version 2.9.1* This is the worst app created by Sprint.. I have to deleted the app and then install it again every other day in order to work .. ### 1/5 — Fix please *2022-12-03, version 2.9.1* I have been using this app free for years( included in plan) and it has been goodbye . T-Mobile takes over, now I pay for it and it does not work. Can’t get past the screen that says safe and found ### 1/5 — Lack of support *2022-12-02, version 2.9.1* I have tried dealing with Sprint support on an issue that every few days I have to delete the app and then reload it. I have called 4 times each taking over an hour to do the same thing each time. Would love to have a real person from high level support call me to Ast. ### 2/5 — Lame *2022-11-01, version 2.9.1* Every so often I have to uninstall, the reinstall this app for it to work. I have no idea why, but when I open the app, it gets stuck on the main screen, and am not able to look at the names or maps. Annoying. I pay enough monthly for it to work all the time. ### 1/5 — Really Bad *2022-10-20, version 2.9.1* It stopped working completely Sept 29, 2022. ### 3/5 — Miserable *2022-09-28, version 2.9.1* I have had very few problems with this app but now it’s just a pain . First issue it was showing members in places they weren’t. Now I can’t open it at all. It won’t let me access the locations at all. What is that about ### 1/5 — Bad *2022-09-28, version 2.9.1* Bad locator wrong information ## Most critical reviews (10 lowest-rated) ### 1/5 — App is super expensive and doesn’t work *2024-06-07, version 3.1.03* the tracker doesn’t work and it says i’m all the way in asia, and the vpn doesn’t work. also it’s only as good as your internet ### 1/5 — Unable to connect to app *2024-03-27, version 3.1.03* 8 months no update? Come on now!!!! I left a review last year and today march 27 2024 app is crashed. I have uninstalled it and reinstalled it and still nothing. Way to go. ### 1/5 — Can’t get it to work with our I phones *2023-03-20, version 3.0.2.7* It worked fairly well when I first purchased this, but several months ago it stopped working on our IPhones. Remove and reinstall the app and it will work maybe one day, then goes back to “not responding”. After six sessions on the phone with Sprint/T Mobile they told me today that they can only recommend remove/reinstall, and pointed me to Apple Support. Apple tried to help but was also unable to resolve this. It’s a shame as I like this app. It does work well on the one Android phone on our account. ### 1/5 — Worst tracking app *2023-01-27, version 2.9.1* Our family has tried this app for over a month and the vast majority of time all we get is a white screen with the safe and found logo. When the app does load it doesn’t work. It shows all of us at our home when clearly we are not home. Don’t waste your time and money on this junk. ### 1/5 — App is broken *2023-01-26, version 2.9.1* When are you going to fix this app. Been broke for a few months and I am still being charged monthly fees ### 1/5 — Only works once then have to uninstall and reinstall *2023-01-24, version 2.9.1* The app only works on the first install. If you want to look at the app a second time? Good luck. It freezes on the home screen and that's it. Then as the title describes....you must uninstall. Reinstall....blah blah blah. Once bugs are removed and the app consistently works correctly. I'll update this review and rating. ### 1/5 — Horrible *2023-01-20, version 2.9.1* Just horrible!!!! I have to delete app and reinstall every two days ### 1/5 — Creating a account *2023-01-19, version 2.9.1* I bought this device unable to return it and not able to create a new account. Complete waist of money and time. Don’t buy this device ### 1/5 — Constantly stops working *2023-01-13, version 2.9.1* I have had this app for about 3 weeks now and when it works it’s ok. However about every other day, when I try to open the app, it just freezes. Then I have to delete the app and reinstall it. I won’t be going for a second month with them. ### 1/5 — Awful *2022-12-30, version 2.9.1* My family has used this for about two years. In recent months, every other day the app « freezes » and I have to delete it and reinstall. We are all on Wi-Fi most of the time and yet it is delayed in locating our phones, sometimes by hours, sometimes by days. I am constantly having to send invitations to the same group of people to rejoin. This costs $9.99 month but is not even worth 99 cents. I’m deleting it and finding a reliable app. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent update! *2023-03-03, version 3.0.2.7* The app update has fixed a lot of the issues and the app is so much better now. Thanks. ### 5/5 — App issues *2023-01-19, version 2.9.1* I have to keep deleting the app and put it back on my phone. The app won’t open ### 5/5 — Easy to use *2022-12-11, version 2.9.1* Great tracking app ### 5/5 — Good *2022-10-18, version 2.9.1* Excellent safety help for family ### 5/5 — Amazinggrace1 *2022-09-10, version 2.9.1* Keeping up with family safe is important Thankyou love use of the application ### 5/5 — Safe and found *2022-08-24, version 2.9.1* After I use it 2 times, it freezes and will no longer open. I then have to delete it and reinstall it to get it to work 2 more times!! Done this at least 20 times now! This is insane. And when it does work, the location shown is miles away from the actual location! ### 5/5 — Muy bueno y trabaja muy bien *2021-09-01, version 2.9.1* 100% ### 5/5 — Lost & found *2021-07-25, version 2.9.1* It’s awesome ### 5/5 — Update aerial views *2021-06-12, version 2.9.1* The aerial pics are almost a decade old! Really ? ### 5/5 — Awesome app. *2021-05-20, version 2.9.1* As a grandmother I know my grandchildren are safe at home and on the dark WEB!!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*