# T-Mobile SyncUP PETS

> Pet location tracking, activity monitoring, and health journal. (iPhone/iPad app by T-Mobile USA, Inc..)

- Source: https://appshunter.io/ios/app/t-mobile-syncup-pets/id1461190332 (this page in markdown: same URL + `.md`)
- Developer: [T-Mobile USA, Inc.](https://appshunter.io/developer/525560781)
- Category: Lifestyle
- Price: Free
- Rating: 4.62/5 from 427 App Store ratings · 23 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 58 MB
- Languages: English
- Released: 2020-02-14
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/t-mobile-syncup-pets/id1461190332/reviews.md

## What is T?

Stay connected to your furry friends and give yourself some peace of mind with the SyncUP PETS app. Whether it’s tracking down your pet after they’ve decided to go on a solo adventure, or simply keeping an eye on their activity—T-Mobile has you covered.

This app allows you to do the following:
•	Create virtual boundaries that provide alerts when your pet enters or leaves an area.
•	View your pet’s location on a virtual map and receive turn by turn directions straight to them.
•	Monitor your pet’s activity and set daily goals to keep them active.
•       Stay organized with the health journal

## Key features

- Virtual boundary alerts
- Real-time pet location tracking
- Turn-by-turn navigation to pet
- Activity monitoring and goal setting
- Health journal

## Recent user reviews (10 of 23)

All indexed reviews: https://appshunter.io/ios/app/t-mobile-syncup-pets/id1461190332/reviews.md

### 2/5 — where do I buy the device?

*2023-03-10*

I have been searching all over the Internet, and with the exception of eBay, I cannot find any other place to buy the device officially? It is not on the T-Mobile website for purchase nor anywhere else, so is this discontinued and if so, they should update the customers and officially announce a statement.

### 1/5 — What a P.O.S. Wish I Could Give It Zero Stars!!

*2022-11-05, version 1.7.6*

Wish I could give it Zero Stars!! No wonder T-Mobile stopped selling these, they are absolute crap, loose connection, charge doesn’t last, and I’ve had two units that refuse to pair/ with the app.

### 5/5 — Great app for keeping track of pet

*2022-02-14, version 1.7.5*

This app makes me feel safe in knowing where my pet is at all times

**Developer response:** Glad the device is meeting your needs Kim!

### 1/5 — Glitches and bad battery

*2022-02-08, version 1.7.5*

First device didn’t sync. After 3 days with tech support they said they sent me a new one. They didn’t. Another day of tech support and they finally mailed it. It synced. Then the battery life was 12 hours. That’s insane. It works, for 12 hours, then is dead an I lost my pet. A few weeks later, it won’t update or connect to wifi. Total waste of time.

**Developer response:** Hi Bruce a c, sorry to hear about your issue. If you still have the device can you email about your issues at pets@t-mobile.com

### 5/5 — Love the app

*2021-08-28, version 1.6*

This app is amazing and very productive.

**Developer response:** Hi lmanzo, we are glad to hear you are enjoying using the application. We will relay this back to our product team!

### 1/5 — Dont waste your money

*2021-08-15, version 1.6*

app hasn’t updated my pets location at all. Like literally has never been accurate. Dont trust them with your pets safety

**Developer response:** Hi tiredofsnap, We're sorry to hear the location wasn't accurate. We would recommend calling customer care 1-800-937-8997 to ensure you have sufficient coverage in your area.

### 3/5 — Has potential, needs improvement

*2021-07-22, version 1.6*

A few things - when connected to WiFi it checks in frequently and I have no issues. However, when it’s not connected to WiFi, I’ve had the device go over 20 minutes before it checked in (and it’s not a coverage issue because the dog is in the same spot when it does check on.) 

Please,  please, DEVELOPERS listen to some key things that will knock this out of the park (and I’ve tried 5 other trackers so I have a lot of competitor experience): 

1. Add an option in the app to sync the device when it isn’t checking in. Having the button on the device is useless when in use because my dogs can’t press it :) I want to be able to force a refresh from my app to make it check in (even if it uses a little battery). 

2. Allow to mark all notifications as read and/or delete them. It’s cumbersome to catch up to a bunch of notifications. 

3. Allow the safe zone to be more customizable. Draw the borders, smaller circle etc. 

4. Allow audible notifications for leaving the safe zone to be set and customized so I know when I hear that sound, there’s a problem. 

5. Work on the safe zone notifications. I still have yet to get a notice when they leave the safe zone. I’m going to get a WiFi extender to see if it helps so I at least know but really if this works on cellular network it should just do it on its own. 

I think I’m going to keep them because they do report a pretty precise location when in tracking mode and the monthly cost is low enough. But I really really hope to see some of these improvements come along soon. Thank you!!

**Developer response:** Hi Ree'lynn, This is great feedback and we are always looking for ways to improve the product! We would love to keep the dialogue going, email us at pets@t-mobile.com, we look forward to hearing from you.

### 1/5 — Useless

*2021-05-15, version 1.6*

Fails on creating my pets account… with a big X In the middle of the screen. Totally useless.

**Developer response:** Sorry to hear about your account setup experience. Please reach out at Pets@t-mobile.com for use to help create your SyncUP PETS account or reach us by calling Customer Care at 1-800-937-8997.

### 5/5 — Review

*2021-04-11, version 1.4.0*

I love this app

### 5/5 — DO NOT BUY THIS !!!!

*2021-01-13, version 1.4.0*

I purchased this to keep track of my dog and it NEVER WORKED ! And they now wont even replace it THIS IS GARBAGE DO NOT BUY THIS !!!!

**Developer response:** Hello Kheffgtedfh,
Thank you for your feedback. We are sorry to hear your device is not functioning as it should, please reach out to Customer Care at 1-866-866-1900 so that we can assist with this issue and get you back on track. Thank you again for your feedback.

## Frequently asked questions about T

### What does the SyncUP PETS app do?

The SyncUP PETS app helps you stay connected to your pet by tracking their location and monitoring their activity levels. You can set up virtual boundaries that alert you if your pet enters or leaves a designated area, and view their real-time position on a map with navigation.

### What are the key features of SyncUP PETS?

Key features include creating virtual boundaries with alerts, viewing your pet's location on a map with turn-by-turn directions, monitoring your pet's activity and setting daily goals, and maintaining a health journal for your pet.

### Is SyncUP PETS free to use?

Based on the provided information, the SyncUP PETS app is available for free. There are no mentions of subscription fees or in-app purchases.

### Who is the SyncUP PETS app intended for?

This app is designed for pet owners who want to ensure their pet's safety and well-being. It's particularly useful for those who want to track their pet's location, monitor their activity, and keep a record of their health.

## Version history (last 1 release)

### 1.7.6 — 2022-04-18

General bug fixes and improvements.

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All apps by T-Mobile USA, Inc.: https://appshunter.io/developer/525560781

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*