# T-Mobile SyncUP PETS — user reviews

> 23 indexed App Store user reviews of T by T-Mobile USA, Inc., rated 4.62/5 from 427 ratings.

- Source: https://appshunter.io/ios/app/t-mobile-syncup-pets/id1461190332/reviews
- App overview in markdown: https://appshunter.io/ios/app/t-mobile-syncup-pets/id1461190332.md
- Rating breakdown: 5★ 343 · 4★ 39 · 3★ 23 · 2★ 10 · 1★ 12

## Newest reviews (3 of 23)

### 3/5 — Hmmmm

*2020-09-23, version 1.2.0*

I got this for my cat who loves to be outside, first of all the device is decently big for a small dog/cat, it does weigh down the collar which can be a bummer, I wish they made different sizes, secondly the tracker mode isn’t working well for me, it’s taking more then 60 minutes to track where my cat is which just feeds to the anxiety! I’m not sure if it’s just my connection but it’s simply frustrating either way. Lastly I wish they made it so when you’re tracking/ trying to find your pet, the tracking device on the animals makes a slight beeping noise or even just a soothing chime so it would be easier to locate the animal, especially with cats who love to hide, it’s not as easy to locate them. I enjoy the light feature on the device, it makes me feel better about my cat being outside at night and did help with me locating him better! I’m not 100% sold on this device for I think they could make it better.

**Developer response:** Hey Dog Girl Love, OH no! Not knowing where your furry friend is for over an hour is enough to cause any one worry. Please rest assured that is not the experience we expect our users to have. May I suggest in the future enabling Tracking-Mode if you haven’t already? Doing so will find your pet quicker by increasing the frequency at which your device sends location updates. You can do so by going to the SyncUP PETS app and tapping the location icon in the bottom center of any screen. Once there, tap the PET icon for the pet you wish to track. Then select TRACK. When you’ve located your furry friend, make sure to STOP TRACKING. Enabling tracking uses GPS and will impact the battery life of the device. If you continue having issues, please reach out to Customer Care at 611 or by dialing 1-800-937-8997 from any line. We are thankful for your feedback; it was absolutely fur-rific as we are working on improving the user experience for both pet and owners and we hope you continue to provide us with such valuable insights.

### 4/5 — The best!

*2020-03-18, version 1.0.1*

It was pretty cheap compared to other devices out there and works just as it describes perfectly! Easy to set up and everything. My dogs love to wonder off and once one went missing for a week. The tracker is fantastic! The worker was even nice to find a BOGO deal for us!
Downside is that the device is only one size and I have a toy yorkie. It’s big compared to him and he often doesn’t like a lot around his head. I can’t imagine how hard it is for cats, especially since the device is for both animals.

**Developer response:** That’s some paw-some feedback! Happy to hear one of our experts was able to help you out. Stay tuned for new and exciting features!

### 3/5 — Extremely big device and “safe zone” is too large of an area

*2020-02-29, version 1.0.1*

I bought this for my cat because I don’t like him going outside. Sometimes he’ll go out the doggy door and I wanted this to be able to tell me when he does. However the radius of the safe zone is too large to be able to just target my house. Also the device is pretty big for a small cat.

**Developer response:** Thanks for reaching out! Feedback like this helps make our product better for pets and people alike. We've passed your feedback on to the product team.

## Most critical reviews (10 lowest-rated)

### 1/5 — What a P.O.S. Wish I Could Give It Zero Stars!!

*2022-11-05, version 1.7.6*

Wish I could give it Zero Stars!! No wonder T-Mobile stopped selling these, they are absolute crap, loose connection, charge doesn’t last, and I’ve had two units that refuse to pair/ with the app.

### 1/5 — Glitches and bad battery

*2022-02-08, version 1.7.5*

First device didn’t sync. After 3 days with tech support they said they sent me a new one. They didn’t. Another day of tech support and they finally mailed it. It synced. Then the battery life was 12 hours. That’s insane. It works, for 12 hours, then is dead an I lost my pet. A few weeks later, it won’t update or connect to wifi. Total waste of time.

**Developer response:** Hi Bruce a c, sorry to hear about your issue. If you still have the device can you email about your issues at pets@t-mobile.com

### 1/5 — Dont waste your money

*2021-08-15, version 1.6*

app hasn’t updated my pets location at all. Like literally has never been accurate. Dont trust them with your pets safety

**Developer response:** Hi tiredofsnap, We're sorry to hear the location wasn't accurate. We would recommend calling customer care 1-800-937-8997 to ensure you have sufficient coverage in your area.

### 1/5 — Useless

*2021-05-15, version 1.6*

Fails on creating my pets account… with a big X In the middle of the screen. Totally useless.

**Developer response:** Sorry to hear about your account setup experience. Please reach out at Pets@t-mobile.com for use to help create your SyncUP PETS account or reach us by calling Customer Care at 1-800-937-8997.

### 1/5 — Poor product

*2020-12-09, version 1.2.0*

Battery will not last. The tracker is low, and takes 10 minutes to track my dog.

**Developer response:** Hey Mike Bounfh
               Thank you for letting us know about the issues you’re experiencing. For device battery issues, I recommend connecting to Wi-Fi whenever possible to allow the device to go into power saving mode. We are sorry to hear it’s taking so long to track your fur-buddy. If this issue continues please contact customer care at 1-866-866-1900.

### 2/5 — where do I buy the device?

*2023-03-10*

I have been searching all over the Internet, and with the exception of eBay, I cannot find any other place to buy the device officially? It is not on the T-Mobile website for purchase nor anywhere else, so is this discontinued and if so, they should update the customers and officially announce a statement.

### 2/5 — Works when it wants to

*2020-12-24, version 1.4.0*

It connects when it wants to goes offline at least 3 times a day

**Developer response:** Hey armyoperator,
               We apologize about the experience you’re having with your device going offline. Please reach out to Customer Care at 1-866-866-1900 so that we can assist with you with getting back to having fun with fur family.

### 2/5 — Not a quality service

*2020-05-07, version 1.0.2*

It just barely works. I have 3 and have not even activated 2 because it has no features.
The battery lasts less then 24 hours.
It rarely updates.
You cannot see historical data. I want to see where my pet has been.
Tracking seems to do nothing.
For an ongoing cost I am really disappointed in this service.
If my pet gets killed because this product does not perform as advertised that will be a major issue for T-Mobile. But, they have mastered how to take 600.00 a month out of my bank account.

### 3/5 — Has potential, needs improvement

*2021-07-22, version 1.6*

A few things - when connected to WiFi it checks in frequently and I have no issues. However, when it’s not connected to WiFi, I’ve had the device go over 20 minutes before it checked in (and it’s not a coverage issue because the dog is in the same spot when it does check on.) 

Please,  please, DEVELOPERS listen to some key things that will knock this out of the park (and I’ve tried 5 other trackers so I have a lot of competitor experience): 

1. Add an option in the app to sync the device when it isn’t checking in. Having the button on the device is useless when in use because my dogs can’t press it :) I want to be able to force a refresh from my app to make it check in (even if it uses a little battery). 

2. Allow to mark all notifications as read and/or delete them. It’s cumbersome to catch up to a bunch of notifications. 

3. Allow the safe zone to be more customizable. Draw the borders, smaller circle etc. 

4. Allow audible notifications for leaving the safe zone to be set and customized so I know when I hear that sound, there’s a problem. 

5. Work on the safe zone notifications. I still have yet to get a notice when they leave the safe zone. I’m going to get a WiFi extender to see if it helps so I at least know but really if this works on cellular network it should just do it on its own. 

I think I’m going to keep them because they do report a pretty precise location when in tracking mode and the monthly cost is low enough. But I really really hope to see some of these improvements come along soon. Thank you!!

**Developer response:** Hi Ree'lynn, This is great feedback and we are always looking for ways to improve the product! We would love to keep the dialogue going, email us at pets@t-mobile.com, we look forward to hearing from you.

### 3/5 — Tracker

*2020-11-06, version 1.2.0*

Great for general tracking but needs a beeping function.  Light is too dim as well.

**Developer response:** Pawsome Ideas! Thank you for taking the time to provide us some encouraging words. Keep a look out for future updates as we are always aiming to improve our customer’s experience.

## Most praised reviews (10 highest-rated)

### 5/5 — Great app for keeping track of pet

*2022-02-14, version 1.7.5*

This app makes me feel safe in knowing where my pet is at all times

**Developer response:** Glad the device is meeting your needs Kim!

### 5/5 — Love the app

*2021-08-28, version 1.6*

This app is amazing and very productive.

**Developer response:** Hi lmanzo, we are glad to hear you are enjoying using the application. We will relay this back to our product team!

### 5/5 — Review

*2021-04-11, version 1.4.0*

I love this app

### 5/5 — DO NOT BUY THIS !!!!

*2021-01-13, version 1.4.0*

I purchased this to keep track of my dog and it NEVER WORKED ! And they now wont even replace it THIS IS GARBAGE DO NOT BUY THIS !!!!

**Developer response:** Hello Kheffgtedfh,
Thank you for your feedback. We are sorry to hear your device is not functioning as it should, please reach out to Customer Care at 1-866-866-1900 so that we can assist with this issue and get you back on track. Thank you again for your feedback.

### 5/5 — Good

*2020-08-05, version 1.2.0*

Great App!!!

### 5/5 — Best idea ever

*2020-05-28, version 1.0.2*

This is so worth it my lil ones mean the world and I'm glad I can check if I'm away

### 5/5 — Fun and Helpful!

*2020-02-25, version 1.0.1*

The app has a really fun and intuitive design, made it SUPER easy to connect the tracker and has fun interactive elements like turning on the light.

**Developer response:** Hi Joe, Glad to hear! :) If you have any further feedback for us please reach out at pets@t-mobile.com

### 5/5 — Nice product to help track activity

*2020-02-23, version 1.0.1*

It has location tracking too but I am loving the activity tracking feature - healthy dogs need to be active and this helpful to nudge me walk a bit more

**Developer response:** Hi BMmmmmmm Glad to hear! :) If you have any further feedback for us please reach out at pets@t-mobile.com

### 5/5 — Works as expected.

*2020-02-22, version 1.0.1*

I am able to locate my dog at any time. Also, I can see the activity updates once in a while. :)

**Developer response:** Hi 我不看片 Glad to hear! :) If you have any further feedback for us please reach out at pets@t-mobile.com

### 4/5 — GREAT PRICE!, no location history

*2020-06-06, version 1.0.2*

Great device. I’m hoping they add location history so I can see where my cats go to. So for now 4/5

**Developer response:** Thanks for reaching out! Feedback like this helps make our product better for pets and people alike. We've passed your feedback on to the product team.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*