# T-mobilitat — user reviews > 76 indexed App Store user reviews of T by Autoritat del Transport Metropolità de Barcelona, rated 1.20/5 from 81 ratings. - Source: https://appshunter.io/ios/app/t-mobilitat/id1586790838/reviews - App overview in markdown: https://appshunter.io/ios/app/t-mobilitat/id1586790838.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 2 · 1★ 76 ## What do users think of T? Overall sentiment: negative **Pros** - ✅ Good transit service concept - 💳 Digital payment option available **Cons** - 🐛 NFC card reading fails consistently on iOS - ❌ App crashes and freezes frequently - 🔐 Login and authentication issues persistent - 📱 Poor iOS compatibility and support - 🎨 Confusing and unintuitive user interface - 💳 Payment processing errors and double charges - ⏱️ Slow and unresponsive performance - 🌐 Broken links and unavailable pages - 🗣️ Poor multilingual implementation (Catalan/Spanish/English mix) - 📋 Overly complex registration and verification process - 🔄 Card data not persisting after scanning - 🚫 Wallet integration not functional - 🌍 Regional restrictions and international user barriers - 📞 Poor customer support and response times - ⚠️ Unreliable payment acceptance on reload attempts **Commonly reported bugs** - NFC reader fails to detect cards 99% of the time on iOS - Login credentials work on web but not in app - App shows 'no internet' error even on WiFi - Card activation PIN from web not accepted in app - Payment charged but not reflected in app balance - Double charges on single transit card - Card data disappears after app restart - Activation button non-functional - Registration verification codes not sent - White screen display after wallet stops working - Password validation rejects valid passwords - 403 Forbidden error on login attempts - Circular navigation loops with no resolution - Inconsistent language display causing confusion - App unable to read physical transit cards - Reload payment failures requiring multiple retry attempts **Most requested features** - Apple Wallet integration for seamless transit payments - NFC card reading functionality that actually works - Credit card storage to avoid re-entering details - Apple Pay payment option - Card expiration notifications - Simplified registration process without excessive verification - Direct bank card payment like London's system - Persistent card data storage in app - Better support for international phone numbers - Clearer and more intuitive UI/UX design - Automatic card activation without PIN verification issues - Improved error messages and troubleshooting guidance ## Newest reviews (19 of 76) ### 1/5 — No funciona *2025-02-07, version 1.16.5* No em puc registrar perquè no m’han enviat el codi. L’he demanat 3 vegades. No sé què puc fer 🤷🏻‍♀️ ### 1/5 — Fire yours Dev team *2025-01-29, version 1.16.5* This is the worst app I have ever tried. It doesn't work at all. It’s like a children without any experience did it. ### 1/5 — Doesn’t work *2025-01-07, version 1.16.4* I charged my transport ticket and I wasn’t able to validate my ticket in any BCN bus. It takes ages to arrive and isn’t working. Well done! ### 1/5 — This app is useless *2025-01-05, version 1.16.4* I can’t even login because it’s not sending the activation email to me. The app will also not scan my card. I’m going to have to go to the office in person, which means this app is completely useless. ### 1/5 — Gateway to bureaucratic nonsense *2024-12-30, version 1.16.4* The app is a mess. Moreover it is largely useless unless you go through interminable bureaucratic nonsense online beforehand, whereby you are expected to submit passport id details to register, have these validated etc etc. To buy a bus ticket. A bus ticket. The whole thing insane, wasting travellers time and effort and keeping idiot bureaucrats in jobs. ### 1/5 — Least usefull app *2024-12-22, version 1.16.2* The point of an application is to make your life easier. This application does the opposite that it’s so useless and it doesn’t make any sense that you have to scan your card to be able to see your balance of to top it up. What a waste of time going through the hoops to download it. ### 1/5 — Horrible *2024-10-02, version 1.13.0* I could barely get the app to read my transit card. When it finally did and I was trying to recharge the transit card and pay with my credit card… the payment failed and there was no security on the payment page either. Later I look at my bank statement and the payment went through??? But this was not reflected on the screen when I went physically to a train station machine and successfully recharged my transit card! Now I have TWO payments on ONE transit card. I guess one payment is just in the queue until the first travel expires??? I’ve emailed TMB we will see how long the response will be…… This is sooooo bad!! ### 1/5 — Unusable *2024-09-04, version 1.12.0* Completely broken. After latest update says no internet always even when on WiFi. ### 1/5 — Funciona fatal *2024-09-02, version 1.12.0* Lo que cuesta que pille la tarjeta, por más que la acerque de todas las formas. El login no funciona, y tengo que entrar siempre los datos de la tarjeta de crédito. Cuando tienen el server caído, me dicen que mi internet no funciona. La Mobilitat no es para iOS ### 1/5 — Una aplicación de autobús o un vuelo internacional? *2024-07-19, version 1.9.0* Por qué el proceso de registro de una SOLICITUD DE AUTOBÚS es más tedioso que comprar un billete de avión internacional? ### 1/5 — I did not read my card *2024-06-30, version 1.9.0* It says to tap the card on the phone to see how many tickets are left, but it fails to read the card ( it ignores it completely) ### 1/5 — No funciona *2024-06-08, version 1.9.0* Completamente inútil. NFC muy poco confiable en iphones 12 y 14. No activará tarjetas nuevas. ¿Cómo se lanzó esta aplicación cuando no funciona? ### 1/5 — Great transit - horrible app *2024-03-26, version 1.7.1* A deemed easier to use app then going to the metro station but the complete opposite. Provides an option to “top up” your card but don’t be fooled, you absolutely cannot top your card up on the app and will just leave more frustrated then before. ### 1/5 — Please fix being able to scan card on IOS *2024-02-13, version 1.6.0* App doesn’t allow card to be scanned. Even with camera enabled. Kind of defies the point of having the app, please can that be fixed? ### 1/5 — Doesn’t work *2024-02-07, version 1.6.0* It does not scan the card no matter how hard I try! Couldn’t they have made a good app before getting rid of the old cards? ### 1/5 — Good at transit *2024-01-23, version 1.6.0* But terrible at transit payments. Welcome to Barcelona! After having gone through all the trouble of having documents verified to allow me to setup a web account then setting up a weba cct. Every login attempt still yeilds an 'unauthorized user' error. Probably time to stop hiring monkeys to work on this app and time to hire humans, no? ### 1/5 — Terrible and useless app *2023-12-30, version 1.6.0* As in the heading, glitchy and useless app, a total waste of public resources. ### 1/5 — Poc util i fet a mitges *2023-12-19, version 1.6.0* Quan podrem utilitzar la T-mobilitat digitalment des de l'app? I perquè no directament amb la targeta bancària, com a Londres? Fa l'efecte que no tenen les prioritats clares a l'ATM: volem un sistema fàcil i accessible, no un altre app per quedar més modernet. ### 1/5 — Pathetic app *2023-12-02, version 1.6.0* This app is useless. Shame that such a big organization cannot create a proper app that actually works… ## Most critical reviews (10 lowest-rated) ### 1/5 — Despropòsit *2025-12-16, version 1.19.0* Mentre que la resta del món ja fa anys que accepta targetes de debit/crèdit als terminals d’accés de transport public amb Apple Pay, i el numero de targeta actua com a identificador d’usuari i només pagues pel que viatges, el govern de Catalunya continua malgastant en sistemes obsolets i porqueries d’aplicacions com aquesta. ### 1/5 — Terrible for users who are not Spanish *2025-10-30, version 1.18.2* The app does not let me complete registration without changing my home country in the app store to Spain, which would then cause me to lose some of my iOS subscriptions. Also the telephone number field does not allow enough characters for UK phone numbers. Overall a terrible app. ### 1/5 — Appalling app *2025-09-17, version 1.18.1* Utterly rubbish. The developers of this app should be ashamed. I’ve traveled all over the world and never experienced an app quite as useless as this one for setting up and being able to use. ### 1/5 — Don’t work *2025-09-06, version 1.18.1* Sad how bad this app is ### 1/5 — Don’t bother *2025-05-26, version 1.17.0* If you have an IPhone it will not work as it just opens Apple Pay and not the ticket that you’ve paid for. Just buy a physical ticket when you get there ### 1/5 — Can’t even create account *2025-05-21, version 1.17.0* I meet the requirements for the password and does not accept it, can’t even create an account. Why don’t they upgrade this app with 1 star review overall? ### 1/5 — Fantásticamente mal. *2025-04-04, version 1.17.0* La aplicación no permite acceder con la cuenta anterior, aunque se cobró el dinero por el abono mensual, pero aun así no funciona. Los empleados del metro no dejan pasar, a pesar de que ven que el abono está activo y pagado. Sorprende el nivel de los desarrolladores de IT que crearon esta aplicación. Solo queda desearles que en su vida utilicen productos de calidad similar… ### 1/5 — T-mobilitat wallet does not work *2025-03-08, version 1.17.0* I paid 50 euros for a 90 day pass on my phone. I thought it would be easier than using the plastic card. After a few days of using it without issue the tmobilitat wallet stopped working and now only shows a white screen. ### 1/5 — Not reliable *2025-03-05, version 1.17.0* This app is not working ### 1/5 — Useless *2025-03-04, version 1.17.0* This is hands down the most useless app I’ve ever encountered. iOS already has a feature that lets you use it effortlessly—just place your iPhone near the NFC reader, and the doors open. But no, TMB had to make things complicated yet again. And let’s be real, the UI/UX is an absolute disaster. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2024-09-22, version 1.13.0* It’s not just an app, it’s an experience! 10/10 would use it again ### 5/5 — TMB *2023-02-16, version 1.4.1* Muy buen servicio ### 5/5 — Worst app of the year for sure *2022-12-17, version 1.4.1* It doesn’t work properly on IOS. And it seems they needed 7 years to design it..Perhaps they should wait 7 more years before sending it to the store.. El nivell dels informàtics de la ATM és brutal, 7 anys per dissenyar la t-mobilitat i encara no han aconseguit que sigui operativa amb IOS d’apple…potser podrien anar a informar-se a altres ciutats europees com ho han fet en un plis plas..: ### 4/5 — Keep payment details *2022-07-22, version 1.3.0* Why do I have to keep putting in my full credit card information every time? Can you not store it? Why can’t I pay with Apple Pay? ### 2/5 — Escaneo de la tarjeta y pago *2023-08-10, version 1.5.1* Sería 5 estrellas si no costase tanto escanear cada vez la tarjeta cuando entras en la aplicación. Aparte cada vez que tengo que recargar nunca me acepta el pago de inmediato tengo que intentarlo varias veces o esperar un tiempo para volver a intentarlo…. ### 2/5 — T-mobilitat *2023-04-02, version 1.4.1* La idea es buena pero no es practico, por ejemplo siempre se necesita la tarjeta no funciona en el teléfono. ### 2/5 — App needs a lot of work! *2022-11-03, version 1.4.1* App functions not working and leads to circles: essentially needs a lot of UX and simplifying. ### 2/5 — No queda guardada la tarjeta *2022-10-12, version 1.4.1* Necesitan mejorar esta App. Cada vez que la abro me pide que le acerque la tarjeta pero queda guardada, ni la lee en el App el scanner del transporte. Nada amigable de usar. ### 2/5 — Es difícil escanear la tarjeta *2022-10-10, version 1.4.1* No sólo es difícil, sino que ahora entré a la app y no aparece la tarjeta que me costó tanto escanear y ahora tengo que volverla a escanear!!! ### 2/5 — Mejorar la app *2022-02-07, version 1.0.3* La tarjeta no se queda guardad despúes de escanearla, cada vez hay que escanearla y falla mucho. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*