# Tabiko: Japan Travel Concierge — user reviews > 67 indexed App Store user reviews of Tabiko by FAST JAPAN INC., rated 4.39/5 from 54 ratings. - Source: https://appshunter.io/ios/app/tabiko-japan-travel-concierge/id1208358502/reviews - App overview in markdown: https://appshunter.io/ios/app/tabiko-japan-travel-concierge/id1208358502.md - Rating breakdown: 5★ 44 · 4★ 1 · 3★ 2 · 2★ 0 · 1★ 7 ## Newest reviews (12 of 67) ### 5/5 — Unwavering help, patience and support!! *2019-01-06, version 2.2.17* I cannot rate this app highly enough. I never leave a review of any app, but the helpfulness and time the staff (especially Mika!) take to answer my never ending questions is commendable. If travelling to Japan, do yourself a favour and download this app!!! ### 4/5 — Useful *2019-01-03, version 2.2.17* Useful app to ask questions in Japan, but they do have charges for things like reservations ### 5/5 — Great app! *2019-01-03, version 2.2.17* This is a great app to use when you are in Japan. The staff was very helpful and answered my questions very quickly. I suggest you get a mobile wifi router or a data plan so you can chat with them in real time. ### 5/5 — Very Helpful! *2018-12-25, version 2.2.17* This app has helped so much before leaving for Japan. We are using it now and has continued to help. ### 5/5 — Wow!!! *2018-11-15, version 2.2.17* I am planning a trip to Osaka for this March. I downloaded the app just to try it out. I thought I would be chatting with a bot. NOPE! I chatted with a real person who was very knowledgeable and pleasant! Mika made some great suggestions for activities and places to visit with my boys. They weren’t canned answers either as she asked about their ages and interests and responded accordingly. She was even willing to recommend hotels, but I didn’t want to take up all her time so I’ll save that convo for another day. The app is simple to use and the information is invaluable! I cannot believe this app is FREE! I am definitely using this app more often to plan our trips to Japan! ### 5/5 — Great! ✨💥 *2018-11-15, version 2.2.17* Really great app, super helpful and very friendly! ### 5/5 — Fantastic service. Highly recommended *2018-10-19, version 2.2.17* I absolutely recommend using this app. The help is amazing, thorough and immediate..and the people at the other end of the chat are so kind and lovely to deal with. It has made planning the trip so much easier and fun....and the team has provided options and advice for trips, flights and experiences that were exactly what we were looking for.. Mika, Shun, Nana, you are all wonderful. Thank you SO much! ### 5/5 — Like your secret Japan superpower! *2018-10-19, version 2.2.17* Just started using the app and so far this is amazing! Since so many Tokyo restaurants require reservations by phone (and only in Japanese) having some wonderful folks on the ground in Japan who can do this for you is like having superpowers (and no high-end hotel concierge needed.) My only suggestion: Charge more :) While 1000¥ per reservation is great, I’ve been making the concierges do tons of research and make lots of calls and I feel like I should be paying more (and would be happy to do so.) Maybe a per-day charge for the length of your trip? ### 5/5 — Great app *2018-10-09, version 2.2.17* Reasonable charge fee, friendly staffs, no points to give less than 5 stars ### 5/5 — App *2018-09-21, version 2.2.17* Hi. I think is a great app. I always get immediate replies to my questions. It has been very helpful in planing my trip. ### 5/5 — Useful for English speaking users *2018-09-18, version 2.2.17* Sometimes it can be hard conversing with Japanese speakers and trying to book a hotel or tickets to a sporting match. This app allows your to bridge the gap for a small fee (when you book the item you want/need). This is helpful when day, you want baseball tickets but they are sold out, because you aren’t charged for using the app. I would definitely recommend. ### 5/5 — Great app!!! *2018-09-12, version 2.2.17* I found this app incredibly helpful with restaurant reservations in Japan, and the service is by far better than the concierge service with my credit card. Even though there’s a small fee to attend to a reservation the ease of using this app and the top notch service was worth it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unresponsive *2025-03-31, version 5.2.0* No acknowledgment of communication. Many ghost “concierges” ### 1/5 — No response 🥺 *2022-11-15, version 5.2.0* Used to be a free app , helped me to book an inn in Ine , kyoto in 2017, but there are no replies to my queries now… guess they are expecting some fees . 1star ### 1/5 — Waste of Time for reservations!!! *2019-09-27, version 3.16.0* I had a four day conversation going repeatedly asking them to book me reservations close to my hotel and they kept delaying and after 5 days i have no reservations! HUGE LET DOWN! Don’t waste your money! ### 1/5 — Disappointing *2018-12-17, version 2.2.17* Only good for booking hotels, restaurants, and air travel. Useless for anything else. ### 1/5 — Trash *2018-09-08, version 2.2.17* This is probably one of the worst apps I’ve ever used to travel advice. The people on the chat don’t care about trying to give advice and are very passive aggressive in their responses. I might even take time out to report this garbage app. Rude employees and I really hope this app fails to make those pieces of trash unemployed ### 1/5 — Rubbish *2018-08-11, version 2.2.17* Don’t waste your time. I lived in Japan for three years and could have found more suggestions and recommendations using search engines readily available for free, and fifty times as fast. 駄作 駄作 駄作 ### 2/5 — Worked well until it didn’t *2019-05-17, version 3.6.7* Worked well in the beginning. But then I got signed out for some reason and couldn’t sign back in. Tried to reset password but it took forever to get the reset password email and even when I finally received the email and tried the reset my password the app just doesn’t do anything. You press ‘ok’ or log in and nothing happens. ### 3/5 — Cannot clear the notification dots *2020-02-26, version 4.0.1* This app is quite useful but lacks some improvements. ### 3/5 — It’s good still..but *2019-01-25, version 2.2.17* I used to like this app. Very fast responses and very helpful people. The first few times I didn’t get charged for asking them to make reservations. But now, they ask for 1000yen for one successful reservation. It’s a bit unreasonable. Let’s say I am travelling for 2 weeks, and everyday I need to make at least 2 reservations, that will cost me a bomb and that amount can pay for meals already. I know it’s a free app, I would rather pay for the app, than paying so much for one reservation. ### 3/5 — Update: Payment model is unreasonable *2018-10-25, version 2.2.17* The service has now moved to a payment model, where if they are successful with a booking or reservation, they charge a fee. Normally I’d be okay with this, but I think a $10 fee is way too much for a single successful restaurant reservation. I was expecting $1 or so per successful booking (or charge based on a case by case basis). Original five star text below: This app is like having an immediate personal concierge service available to you for anything that requires the Nihongo you don’t have. Haven’t used it yet for recommendations, but using the app for my first reservation was better than my concierge service I get from my credit cards. This app is staying on my home screen while I’m in Japan. Honestly impressed with the live chat - I was expected an automated mess and a big delay before a real person got back to me. They even wanted to confirm they had the right restaurant before they called to book the reservation. I hope this app/service does well, I wouldn’t mind paying a low fee to use it for my vacation next year if it will continue to be this smooth. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2019-08-28, version 3.11.2* I like that this app helps people who travel to Japan get real info about the places they want to visit. Especially latest information which you may not get from the internet. You would usually get quick responses and concierges are super friendly! And I also love the fact that you can watch tabiko tv where concierges post videos about places all around Japan. ### 5/5 — Excelente herramienta / excellent tool *2019-06-23, version 3.9.2* I had doubts before I used it. It was an excellent tool to deal with the near impossible communication with most of the high end restaurants in Tokyo. The team of Tabiko not only help with it but also give some advise. Tenia dudas antes de usar este servicio. Fue una herramienta excelente. Muy util para comunicarse con los restaurantes de alto nivel en Tokyo ### 5/5 — Awesome *2019-03-04, version 3.3.0* Very helpful and I wish more people knew about this app when traveling. Our concierge was able to help us find restaurants, make reservations, and give us more info on events. I feel like this app would be great for anyone traveling who doesn’t know the language well. ### 5/5 — 服务一流，望保持！ *2019-02-27, version 3.2.2* 高效，热情，认真，负责！ ### 5/5 — Amazing App! *2019-02-12, version 2.2.17* I can’t believe the amazing service I’ve just received with this app. I had some tricky questions about the best type of travel for my trip. I sent Mika my itinerary and she reviewed it and answered everything for me. I’ve heard a lot about the Japanese friendliness/service and I’ve experienced it already and I haven’t even arrived in Japan yet!! ### 5/5 — Tabiko *2019-02-07, version 2.2.17* What a find, I would say to any person visiting Japan download this app it’s the best ### 5/5 — Tabiko FTW *2019-02-06, version 2.2.17* Wonderful app with responsive locals to help you plan the perfect stay in Japan. I used this to visit Kyoto and Tokyo. From booking hotels and finding the best restaurants to figuring out if the Kyoto station has lockers big enough to store my luggage. Extremely helpful tool while traveling through Japan. ### 5/5 — Thank you *2019-02-05, version 2.2.17* Good service. Very patient and helpful!! ### 5/5 — Excellent!!! *2019-01-30, version 2.2.17* What an excellent app!!! Thanks Jessie for your prompt reply and help :) I do really appreciate it 👍🏻👍🏻👍🏻 ### 5/5 — Amazing! *2019-01-16, version 2.2.17* Jessie was so kind and sweet! I’m currently planning a trip to Japan. However, because I’m only in the process of budgeting, it will be a couple of years until I make the jump to go. Nonetheless, Jessie still took the time to answer all of my questions and offered to assist me in planning an itinerary! Definitely will be using this app in the future and will recommend it to anyone who plans on traveling to Japan! 😊 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*