# Taco Palenque — user reviews > 149 indexed App Store user reviews of Taco Palenque by Laredo Comidas LLC, rated 4.89/5 from 18,830 ratings. - Source: https://appshunter.io/ios/app/taco-palenque/id1593418589/reviews - App overview in markdown: https://appshunter.io/ios/app/taco-palenque/id1593418589.md - Rating breakdown: 5★ 14,982 · 4★ 630 · 3★ 210 · 2★ 54 · 1★ 165 ## What do users think of Taco Palenque? Overall sentiment: mixed **Pros** - 🚀 Fast and efficient - 👍 User-friendly app - 🍔 Great food and service - 💳 Convenient payment options **Cons** - 🐛 Buggy and glitchy app - 🤔 Confusing user experience - 💲 Issues with discounts and coupons - ⏱️ Slow order preparation **Commonly reported bugs** - Unable to create new account with existing phone number - Pickup time discrepancies - App crashes when selecting certain options - Coupon codes not working as expected **Most requested features** - Ability to order single items - Option to pay in-person - Improved order tracking - Better integration with account management ## Newest reviews (17 of 149) ### 3/5 — App issues *2026-06-23, version 5.3.3* The app tends to freeze, lose my order and very often thinks I am in New York. ### 3/5 — Scan Receipt *2026-06-11, version 5.3.3* App never works for scanning a receipt or entering information manually. ### 5/5 — Frequent customer *2026-05-20, version 5.3.2* Always get my order right, along with delicious food ### 5/5 — Best Mexican food *2026-05-20, version 5.3.2* I get taco palenque all day every day ### 5/5 — Review *2026-05-10, version 5.3.2* NEW TO THE APP. HOPEFULLY ALL GOES WELL VERY EXCITING FOR WHAT IT HAS TO OFFER!❤️‍🔥 ### 5/5 — Bean and Cheese *2026-05-09, version 5.3.2* Awesome Thanks again Taco Palenque ### 5/5 — The best tacos in SA *2026-05-08, version 5.3.2* Best place for tacos norteños❤️❤️❤️ ### 5/5 — Sandoval *2026-05-01, version 5.3.2* Gabby nos atendió los atendió chido ### 5/5 — Late night snack *2026-04-22, version 5.3.2* Taco Palenque Always amazing ! ### 5/5 — So Giving! *2026-04-20, version 5.3.1* Aside from their delicious menu, they have an awesome condiment cart. With chips, salsas, toppings aaaaaaaaand they support the SPURS and community with the taco giveaway after a WIN 🎉 ### 5/5 — Exelente *2026-04-17, version 5.3.1* Muy rico todo ### 5/5 — Lt *2026-04-06, version 5.3.1* Excellent service and food. Employee San Juan was provided great service and helped me with the Palenque App!!! ### 5/5 — Exceptional *2026-04-05, version 5.3.1* Were originally from Laredo. Thrilled that we now have a TP near home! Same taste great service! ### 5/5 — Great service *2026-04-04, version 5.3.1* Taco Palenque reminds me of home in Laredo, TX. I’m glad it’s nearby so my family can enjoy a great meal that brings back memories of home. ### 5/5 — Customers service and food review *2026-04-03, version 5.3.1* Isle had such a great customer service , and the food is delicious! Totally recommend! ### 5/5 — Service *2026-04-03, version 5.3.1* Service is always great. Friendly & helpful staff. The food is a plus!! Finally found a good fideo. ### 5/5 — Excelente servicio *2026-03-28, version 5.3.1* Amabilidad y buen servicio ## Most critical reviews (10 lowest-rated) ### 1/5 — No refunds or credits for failure. *2026-05-15, version 5.3.2* The restaurant’s mobile application functions at a basic level, but it has several major issues that make ordering inconvenient and confusing for both customers and staff. One of the biggest problems is that the app does not include all of the menu items actually available at the restaurant. This limits ordering options and creates inconsistency between the in-store menu and the app experience. The order management system also appears poorly designed. When placing an order, there is no reliable way for restaurant staff to estimate or communicate when the order will be completed. Employees can only see the time the order was submitted through the app, but there is no preparation tracking, completion estimate, or status update system available. Another major issue occurs when customers arrive to pick up their food. The app does not provide a proper identification system for pickup orders. There are no assigned order numbers, customer names, or other identifying details that allow staff to determine who is picking up which order. As a result, employees cannot easily distinguish between app orders, online orders, or regular in-person orders, which creates confusion and delays during busy periods. Overall, while the app technically works, it lacks several essential features expected from a modern restaurant ordering system. Improvements to menu accuracy, order tracking, estimated completion times, and customer identification for pickups would significantly improve the experience for both customers and restaurant staff. Great food, excellent service from restaurant staff and management but the app developers clearly didn’t comprehend the process of retrieving said orders when customers pay. ### 1/5 — first impression *2026-05-12, version 5.3.2* First impression not a good one ordered @ 1:29 pm went and asked about order at 1:54 pm still not served . I will not be returning. Bad CS no stars given. Had to give a star in order to proceed. ### 1/5 — False advertisement *2026-05-10, version 5.3.2* You promote big tacos on your signs that’s the reason people decide to stop but it seems every time you add less food to the tacos, this is false advertisement how sad. ### 1/5 — Not good *2026-03-02, version 5.1.1* Did not let me add free pirata. ### 1/5 — They lie to get you signed up *2026-02-15, version 5.1.1* They said free pirata when you download the app. I placed a $50 order and they didnt give me the pirata. I signed up and it sent me a free cake for my bday and i placed that on my order and it didnt give it to me either. ### 1/5 — STOP USING AI ADS *2026-02-10, version 5.1.1* LISTEN TO YOUR CUSTOMERS AND STOP MAKING AI ADS ### 1/5 — Hacked my account *2026-01-07, version 4.12.1* This app hacked my account and sends emails with my name. ### 1/5 — This app has too many glitches *2025-12-11, version 4.12.0* nothing ever works in the app the specials or the rewards are unclickable ### 1/5 — 403 ERROR cannot log in since update *2025-11-22, version 4.0.2* The request cannot be satisfied. Request Blocked. On iPad ### 1/5 — DRIVE THRU *2025-11-03, version 1.0.7* the wait time at this location is terrible. ## Most praised reviews (10 highest-rated) ### 5/5 — Good Food *2026-08-16, version 5.3.4* Good food and always open, that’s great ### 5/5 — I love tacos *2026-08-09, version 5.3.4* Mmmm super delicious. Always on point! Thank you!!! ### 5/5 — Great service *2026-08-02, version 5.3.4* I have been going to Taco Palenque for over two years and their service is great. Their food is fresh and I love the App because it gives you discounts points and every bit at the taco. ### 5/5 — Local Favorite *2026-07-13, version 5.3.4* The service is always friendly and the food delicious. I love this location. ### 5/5 — Fantastic feast *2026-07-12, version 5.3.4* Great place to get a fajita dinner ### 5/5 — Friendly Staff *2026-07-01, version 5.3.4* Love this Taco Palenque location, staff is always friendly and polite and food is always fresh. Restaurant is clean. ### 5/5 — Love this place ! *2026-06-04, version 5.3.3* The best tacos in Austin ! ### 5/5 — Buena tienda *2026-06-01, version 5.3.3* Devany muy amable me ayudo a registrarme. Excelente servicio! ### 5/5 — Always Hot *2026-05-25, version 5.3.3* Food is always hot. Love this place. Staff if always very eager to please and polite ### 5/5 — Excelente *2026-05-22, version 5.3.3* Siempre e tenido muy buena atención en del mar sigan así --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*