# TacomaFIRST 311

> Tacoma's non-emergency city services app for submitting and tracking requests. (iPhone/iPad app by City of Tacoma.)

- Source: https://appshunter.io/ios/app/tacomafirst-311/id869505966 (this page in markdown: same URL + `.md`)
- Developer: [City of Tacoma](https://appshunter.io/developer/1449906123)
- Category: Utilities
- Price: Free
- Rating: 2.52/5 from 40 App Store ratings · 26 written reviews indexed
- Age rating: 12+
- Requires: iOS 17.6 · 144 MB
- Languages: Arabic, English, French, German, Italian, Korean, Portuguese, Russian, Chinese, Spanish and 3 more
- Released: 2014-05-03
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/tacomafirst-311/id869505966/reviews.md

## What is TacomaFIRST 311?

The TacomaFIRST 311 app offers the Tacoma, Washington community with quick and easy mobile access to the City of Tacoma's non-emergency services. It allows for the convenient submission, handling and tracking of service requests, offers a more dynamic user interface, and includes the added convenience of enhanced location features.

## Key features

- Submit service requests
- Track request status
- Enhanced location features
- Dynamic user interface
- Access non-emergency services

## Recent user reviews (10 of 26)

All indexed reviews: https://appshunter.io/ios/app/tacomafirst-311/id869505966/reviews.md

### 5/5 — It does what it needs to

*2025-09-08, version 319.0.0*

I’ve used this app a lot to report different issues around my neighborhood. I think it’s intuitive enough once you use it once or twice, and the city is typically responsive to requests. I find it simpler than calling.

### 1/5 — Graffiti is acceptable

*2025-08-21, version 319.0.0*

Don’t bother. Reported lots of graffiti around town. Nothing can be done and it’s acceptable for buildings to have tags. All of my reports were closed out without resolution.

### 1/5 — results are few and far between

*2024-11-15, version 318.0.0*

I’ve written about 10 request, so far, some of them closed without any real action, although they were real problems and still remain. some requests are tossed around like a pickle ball. It seems really difficult to get the city to just do basic stuff at times. I know they have their hands full with homeless and druggies, but it’s frustrating to write this stuff in good faith and see nothing real happen, there is no way to have any, communication with the city employee who is responding to the issue for the most part they say we see it now it’s closed. 
On the other hand, it seems that Pearce transit is pretty responsive to trash and things like that they seem to get right on it. 
The best thing about the app is that you’re able to report animals on the highway. That’s the one thing it’s good for.

### 1/5 — Absolute garbage

*2024-10-07, version 318.0.0*

The app is trash and amounts to a colossal waste of time for anyone trying to use it. Stop being broken Tacoma! Start cleaning up! Do your jobs!

### 4/5 — Quit way to inform the City of issues

*2024-02-13, version 317.0.0*

The app is getting better with age. It allows you to snap a photo and identify on a map of problems in the city (e.g., lighting outage, trash, abandoned vehicles).  It also allows the user to select from categories so the issue is routed to the proper city department/agency. If the City doesn't know about an issue, they can’t address it.

### 1/5 — Frustrating and difficult/impossible to use

*2023-06-15, version 317.0.0*

As far as I can tell, the primary purpose of this app is to make it nearly impossible for citizens to request city services. If you manage to negotiate the complex interface, which is far from intuitive, when you've entered all the information and try to submit your request, it will tell you that it can't submit it because you have to either sign in or create an account if you don't have one. It doesn't ask you to do it before you've filled out the request, and if you do it afterward, then you have to start the request process over, since everything you did before has apparently been deleted. At that point you're too angry and disgusted to do it all again, especially since you suspect that if you did, when you reached the end there'd be some new reason why you did it wrong and have to start over. So you give up, and Mission Accomplished: citizen's attempt to request service has been thwarted, meaning city staff has less to do. Don't bother trying to call by phone during business hours, either. The last time I did that I all I got was a recording telling me I have to use the app.

### 1/5 — A barrier to contacting the city

*2022-11-05, version 316.0.0*

Problematic and frustrating platform for contacting the city for information, services, requests is a barrier to efficiency.

### 1/5 — Know the limitations before downloading!

*2022-10-12, version 316.0.0*

This company encourages transparency when creating requests, meaning they will default to opening requests with your name and email address displayed for the public to see. You have to tell it to open requests anonymously, and if you forget, your personal information gets blasted out to the world to remain public throughout the set retention period (years and years). You cannot edit your requests to anonymous, nor will any city customer support have the ability to update them because it’s “public” information. 

If you still want to dapple in this app, create your account under an alias and alternate email address to get around this massive flaw. Maybe one day SeeClickFix will realize the public records they collect along the way are filled with bad data because of this flaw and allow for complete anonymity, as they should have from the beginning. They know many use fake names because of this and state it on their website, resulting in inaccurate public information. Why they continue to operate this way is beyond logical.

### 2/5 — Can’t submit any request

*2022-08-29, version 316.0.0*

Every time I try to make a new request I get an error message.

### 1/5 — PLEASE fix the photos feature!

*2022-07-22, version 316.0.0*

The photos feature is totally broken! It prompts for a photo as the first step when creating a ticket (doesn’t make sense) but it won’t allow me to upload a photo from my library) or progres unless I select no photo. If I try to add a photo later, same thing, but I have to start my ticket over again. 

PLEASE fix this as many other changes to the new app are great!

## Frequently asked questions about TacomaFIRST 311

### What does the TacomaFIRST 311 app do?

The TacomaFIRST 311 app allows residents of Tacoma, Washington to easily access the City of Tacoma's non-emergency services. It facilitates the submission, handling, and tracking of service requests directly through a mobile interface.

### How do I submit a service request?

You can submit a service request through the app's convenient interface. The app is designed for quick and easy mobile access to the City of Tacoma's non-emergency services, allowing for direct submission of requests.

### Can I track the status of my service request?

Yes, the app offers the convenience of handling and tracking your submitted service requests. You can monitor the progress of your requests directly within the application.

### Is this app free to use?

Yes, the TacomaFIRST 311 app is available for free. There are no in-app purchases or advertisements mentioned, making it a free resource for Tacoma residents.

### What are the benefits of using this app for city services?

The app provides a more dynamic user interface and includes enhanced location features for more accurate service requests. It offers a quick and easy mobile way to interact with the City of Tacoma's non-emergency services.

## Version history (last 5 releases)

### 322.0.0 — 2026-05-21

- This release introduces full landscape orientation support across all primary application tabs to improve accessibility and viewing flexibility.

### 321.0.0 — 2026-03-17

- This update introduces smarter category suggestions powered by AI, improved search functionality, and in-app update prompts for a smoother experience.

### 320.0.0 — 2025-12-12

- Bug fixes and minor enhancements

### 319.0.0 — 2025-04-25

- Accessibility improvements (WCAG)
- Map improvement in duplicate request detection
- User account logout improvement

### 318.0.0 — 2024-08-17

- Upgrade iOS version
- Fix inability to scroll request questions when using larger (accessible) font sizes

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## More apps by City of Tacoma

- [Tacoma Prepared](https://appshunter.io/ios/app/tacoma-prepared/id1531731022)

All apps by City of Tacoma: https://appshunter.io/developer/1449906123

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*