# Take Me. — user reviews > 87 indexed App Store user reviews of Take Me. by Take Me Services LTD, rated 4.90/5 from 16 ratings. - Source: https://appshunter.io/ios/app/take-me/id896631589/reviews - App overview in markdown: https://appshunter.io/ios/app/take-me/id896631589.md - Rating breakdown: 5★ 14 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 0 ## What do users think of Take Me.? Overall sentiment: negative **Pros** - 👍 Reliable service (for some) - 👍 Friendly drivers (mentioned occasionally) - 👍 Good for immediate bookings (sometimes) - 👍 Easy to track driver - 👍 Fare cost visibility - 👍 Paid via app - 👍 Quick service - 👍 Punctual and early collection - 👍 Professional driver - 👍 Efficient service - 👍 Lifesaver in emergencies - 👍 Innovative food delivery service **Cons** - 🐛 App doesn't work - 🐛 Payment failed repeatedly - 🐛 Randomly adds tips - 🐛 Price mismatch (fixed price changes) - 🐛 Charged much higher than quoted - 🐛 No response to complaints - 🐛 Unable to log in - 🐛 Pickups cancelled last minute - 🐛 More expensive than competitors - 🐛 Unable to pay or book - 🐛 Slow to update - 🐛 Misleading arrival times - 🐛 Terrible customer service - 🐛 Drivers drop bookings constantly - 🐛 Dropped calls from customer service - 🐛 Always late when booked in advance - 🐛 Can't get a cab when booked on the day - 🐛 False prices (quoted vs. charged) - 🐛 Pre-authorization issues - 🐛 Prebooking is pointless - 🐛 Drivers tip themselves - 🐛 Rude drivers - 🐛 Expensive price - 🐛 Unreliable - 🐛 Drivers cancel for better jobs - 🐛 Scheduling feature glitchy - 🐛 Poor design - 🐛 Doesn't work most of the time - 🐛 Loop of setting pickup/destination - 🐛 No way to pre-book - 🐛 Changes pickup location - 🐛 Fraud check on every booking - 🐛 Defaults to 4 passengers/3 luggage - 🐛 Vendor not available - 🐛 Terrible systems - 🐛 Unusable - 🐛 Drivers drive unsafely - 🐛 Drivers use phone while driving - 🐛 App impossible to use - 🐛 No confirmation text - 🐛 Not user friendly - 🐛 Drivers don't know where they are going - 🐛 Cancels bookings last minute - 🐛 No refund for cancelled trips - 🐛 Bad service, lies from company - 🐛 OTP issues - 🐛 Number blocked - 🐛 App not finding drivers - 🐛 Assigning driver for infinite time - 🐛 App chucked out - 🐛 Broken app support - 🐛 Card declined - 🐛 Disorganized dispatching - 🐛 Taxis arrive late for preorders - 🐛 App doesn't let user on - 🐛 Drivers unhappy with business conduct **Commonly reported bugs** - Payment failed - Randomly adds tips - Fixed price changes - Unable to log in - Pickups cancelled last minute - Slow to update - Misleading arrival times - Drivers drop bookings - Drivers cancel for better jobs - Scheduling feature glitchy - App doesn't let user on - OTP issues - Number blocked - App not finding drivers - Assigning driver for infinite time - App chucked out - Broken app support - Card declined - Changes pickup location - Fraud check on every booking - Defaults to 4 passengers/3 luggage - Vendor not available - Terrible systems - Unusable - Drivers drive unsafely - Drivers use phone while driving - App impossible to use - No confirmation text - Not user friendly - Drivers don't know where they are going - Cancels bookings last minute - No refund for cancelled trips - Bad service, lies from company **Most requested features** - Option to book wheelchair accessible taxis - Improve scheduling feature - Fix pre-authorization bug - Fix pre-booking functionality - Improve search for pickup location - Allow alteration of passenger/luggage defaults - Fix OTP delivery and number blocking issues - Improve app support contact - Fix card decline bug - Improve dispatching for preorders ## Newest reviews (14 of 87) ### 2/5 — Bad update *2026-08-19, version 4000.0.3* No way of contacting, no way of booking return journey, what have you done? ### 2/5 — It’s Ok… *2026-08-02, version 3336.8.0* I’ve had quite a few bad drivers, one of which I phoned and complained about due to speeding, bad attitude and general lack of awareness on the roads that made me feel unsafe but as payment had already been taken in the app they refused to give me even a partial refund. The location search is often unreliable and often doesn’t suggest relevant search results based on your location which is pretty annoying if you’re arranging to be picked up from a bus stop or train station with no fixed address. It’s the only taxi app in my area so I guess I have to keep using it but there’s lots of room for improvement. ### 2/5 — Be careful! *2026-05-06, version 3336.8.0* Good firm except the app likes to add £5 tips randomly without my knowledge… ### 3/5 — More expensive *2026-01-29, version 3336.8.0* A lot more expensive on short journeys than the other local company I use ### 1/5 — Terriable , avoid and ring local company *2025-11-30, version 3336.8.0* I download this app thinking I could get a taxi to the train station, how wrong was I , booked a estate car as I had a pushchair , all booked , had a text say car was on its way , checked the app said it was still looking for a driver , rang the help line when it never showed , and had to cancel as it was late and still it hadn’t allocated a driver , will never use this app again , just ring a local company instead , ended up paying £14 taking my own vehicle, which I was trying to avoid. Avoid and ring local company instead , apps are meant to enhance our lives this one didn’t ### 1/5 — Terrible - don’t do it!!! *2025-11-14, version 3336.8.0* Booked and they accepted for in 1.5 hrs time. When nobody turned up I called support and they said they didn’t have anyone and cancelled. Horrendous ### 1/5 — Utterly useless *2025-11-01, version 3336.8.0* We had a good experience with the local version of the app for the last few years but since you moved to the national app I’m finding it almost impossible to book a taxi. Several times now I load the app, enter my location and see there should be a driver available within a few minutes, I try to book and get ‘no driver available’. So out of frustration I phone the local number and get told I can send you a driver within a few minutes 😡😡😡😡🤷‍♂️ Why, why, why, even bother having an app? ### 1/5 — Accessibility *2025-10-07, version 3336.8.0* Sadly , despite advertising wheelchair accessible taxis there was not an option to book one. I booked an estate car and left a note that I was a wheelchair user. Unfortunately, this was not passed on to the driver who turned up for me but it was apparent he was in pain. I asked if he was okay and he told me he had, had a back operation and was in pain. I offered to wait for another taxi but he insisted on taking me. He spoke to a person who allocates the jobs who responded saying they don’t have wheelchair accessible taxis…. I need to ring to book and the tone felt very dismissive of the needs of a wheelchair user. I have advised the company to look up the SOT council new policy on taxi licensing and in particular the accessible section. This should not be happening. Unless the driver has a medical condition and a doctor’s note then all taxis should be accessible. ### 1/5 — Terrible service *2025-10-02, version 3336.8.0* After years of using Great Barr Cars who were wonderful, they have now joined this app. I will delete the app as the service is awful. The drivers drop bookings constantly. I was late for a booking due to the drivers constantly dropping the booking. Useless customer service, they drop the call rather than speak to an unhappy customer. Do not use this useless company. I feel sorry for the drivers associated with it. I’m taking my custom elsewhere ### 1/5 — Awful service *2025-09-18, version 3336.8.0* Always late when booked in advance and can never get a cab when booked on the day either. There always used to be taxis in Plymouth but since Take Me took over you hardly see one now. ### 1/5 — False Prices *2025-06-30, version 3336.6.0* Good app but the quoted £7 was then charged as £11.20 as it was just a quote. 50% surprise charge, won’t be using again. ### 1/5 — Pre Authorisation Issue *2025-05-20, version 3336.5.0* Pre authorised my card for £84 for a £6 journey. Cancelled trip and pre auth was cancelled, so that is OK, but this really needs sorting out, quick. I emailed them to report, but they never responded. ### 1/5 — Poor *2025-04-01, version 3336.5.0* At first attempt, booked taxi the day before. Just 10mins before the scheduled pick up time the following day, the app messaged to say “identifying driver”. No driver at scheduled time. Cancelled trip and booked with another company directly. As a result, was late for my appointment. My advice would be to stick with telephone bookings with a company you know and trust. ### 1/5 — Discussed *2025-03-18, version 3336.5.0* I’ve used this taxi firm for years I’ve always recommended them to people but just lately always late… I pre book it every day for 7.45 to get my daughter to work and the kids to school 9.30 it came today best of it is I had a txt off the driver at 7.40 saying he was on his way … so my daughter couldn’t go work and the kids exceptionally late for school… I reckon he went on another job first…. Then the driver phones at 9.20 to see if we still want the taxi.., never again shall I use these ## Most critical reviews (10 lowest-rated) ### 1/5 — New update won’t accept card or my Apple Pay *2026-08-21, version 4000.0.3* Since the update I can’t pay online for a taxi despite adding my card again and my Apple Pay won’t work on the app yet all is working fine when paying anywhere else ### 1/5 — New update *2026-08-18, version 4000.0.3* What has happened with this new update ? All my old “favourite” addresses has been deleted . I try and set up pick up locations and it gives different street names . PATHETIC - the taxi companies will lose loads of customers . Think I will be one ### 1/5 — Dishonest organisation *2026-07-15, version 3336.8.0* Price mismatch and unethical behaviour of the handlers. Quoted price and made me to pay another price. Very poor services and dishonesty in their dealings. ### 1/5 — Utterly useless *2026-06-04, version 3336.8.0* What is the point of having an app that never works? The instant it’s busy, payment failed payment failed, payment failed. iPhone them and they can send a taxi immediately 😡 just delete the app and don’t bother. ### 1/5 — Price mismatch *2026-04-29, version 3336.8.0* Unfortunately the problem with the application is that it shows a price as ‘fixed’ when you made the booking but that ‘fixed’ price changes when the trip ends. When I complained about the mismatch today with them, the cab call centre asked me not to use the application if my travel is beyond the border of the town I’m in. Therefore for a 5 min trip I had to pay £16 which was 3£ than the shown fixed price which ‘can not be refundable’ the can centre in Crewe claimed. So better to keep away this application. ### 1/5 — awful *2026-03-18, version 3336.8.0* i would be quoted 4-6£ for a 5 minute journey and get charged £18! extortionate! i tried to complain and never got a response. will not be using again as this app is awful and expensive. ### 1/5 — App doesn’t work *2026-03-07, version 3336.8.0* Can’t even log back in ### 1/5 — Let down after let down! Useless. *2026-02-22, version 3336.8.0* Why is it every time I request a pick up from my home address it is now always cancelled at the very last minute yet when I request one from any other pick up point it is granted? I have been let down by this app and the local taxi firm who operate it for the last time now. Never again! ### 1/5 — Unable to pay or book *2026-01-14, version 3336.8.0* I’ve been using this app for a while but this morning i was going to book a taxi and it wasn’t allowing me to book or pay. I uninstalled it and reinstalled it and still nothing ### 1/5 — Beyond awful *2025-12-12, version 3336.8.0* How this app has 4.6 stars when most reviews are awful is beyond me. Slow to update, misleading on driver arrival times, terrible customer service lines which don’t connect you with the driver. How can it be so bad? ## Most praised reviews (10 highest-rated) ### 5/5 — My journeys *2026-05-28, version 3336.8.0* Iv used this company for many years , never had an issue unless they have a really good reason ### 5/5 — G *2026-05-09, version 3336.8.0* Safe af Sourted me at afters ### 5/5 — This is an excellent customer service application. *2025-12-19, version 3336.8.0* I am consistently impressed with the service—always on time and never lets me down. ### 5/5 — Good New App *2025-11-21, version 3336.8.0* I’ve used the new taxi app and it really works well. I could track my driver and see the fare costs . And paid via the app as well. Works well ### 5/5 — Reliable *2025-07-03, version 3336.6.0* Take me is reliable and a game changer ### 5/5 — Brilliant company *2025-06-14, version 3336.5.0* Always on time can’t fault them at all !!! ### 5/5 — Yvonne *2024-12-07, version 3336.2.0* Never had cause to complain about GB Cars, arrived on time or let know if/why late Would recommend ### 5/5 — Elaine *2024-11-06, version 3336.1.0* Very pleased on time and lovely driver thank you 👍 ### 5/5 — Very quick service *2024-07-22, version 3334.5.10* Travelled briefly with Dawn who was very cheery. Wish all drivers were like that! ### 5/5 — Life savers *2024-04-17, version 3334.5.10* This evening I dropped my phone in the cab and didn’t realise until I was inside my home. Rang up (from a different phone obvs), operator located the driver and my phone. By this time the cab was six miles away and the driver had logged out for the night. On his own time he brought my phone to me back at my house. A saint. A lifesaver. Couldn’t have proceeded with my work day tomorrow morning without my phone. Service above and beyond the call of duty. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*