# Talkroute — user reviews > 71 indexed App Store user reviews of Talkroute by Talkroute, Inc., rated 4.56/5 from 254 ratings. - Source: https://appshunter.io/ios/app/talkroute/id1088333645/reviews - App overview in markdown: https://appshunter.io/ios/app/talkroute/id1088333645.md - Rating breakdown: 5★ 209 · 4★ 20 · 3★ 4 · 2★ 3 · 1★ 19 ## What do users think of Talkroute? Overall sentiment: positive **Pros** - 👍 User-friendly interface and easy setup - 💼 Professional business phone solution - 📱 Separate business and personal numbers - 💬 Text messaging capability - 💰 Affordable pricing for small businesses - 🌍 Multi-country phone line support - 📞 Reliable call forwarding to mobile - 🎯 Custom greeting and menu system - ⭐ Excellent customer support team - 🔄 Unlimited minutes and usage - 📊 Call history and voicemail management - 🚀 Fast and smooth app performance - 🔒 Privacy protection for personal numbers **Cons** - 🐛 App crashes and freezes frequently - ⚠️ Misleading free app description - 🐢 Slow loading times for features - 📵 Unreliable service connectivity - 🔧 Requires frequent reinstallation - 📱 Compatibility issues with certain devices - ⏱️ Delayed text message delivery - 🎯 Premium features behind paywall - 😞 Poor customer service follow-up - 🚫 Account setup and login issues - 📉 App quality feels outdated **Commonly reported bugs** - App crashes on iPhone X and iOS 11+ - Login password reset email not sending - Cannot select bottom menu options on some devices - Text messages not displaying until much later - Call history takes forever to load - App freezes when opening text messages - Notification ticker shows inaccurate counts - App won't load or open properly - Calls not coming through reliably **Most requested features** - Widget or quick reply option - Scheduled text messaging feature - Dark mode option - Independent app notification settings - Improved app performance and speed - Better call quality optimization ## Newest reviews (13 of 71) ### 2/5 — Problem with update *2023-05-15, version 6.0.8* Service is great, but latest update crashes on 12.5.7 and is unusable on my office phone. ### 3/5 — App is flaky *2022-10-28, version 6.0.2* I like that we can use the app and have a different number for our business forwarded to our personal phones but the app is slow and flaky and doesn’t work all the time. The business model is fine and the service is fine but the app needs more work. ### 5/5 — Excellent for biz! *2022-06-30, version 4.2.8* I needed an AZ number for my travel agency that would forward to my cell phone. Worked flawlessly. Five stars for me. ### 5/5 — Works very well for my company *2022-06-30, version 4.2.8* This app is extremely useful for my company as a designer ...it has helped me in connecting with my clients ...am extremely happy! ### 5/5 — Texting for business *2022-06-30, version 4.2.8* It is a fantastic platform for texting with our customers. ### 5/5 — Perfect for small businesss *2022-06-30, version 4.2.8* I really love this service… our business would be lost without it. ### 5/5 — Love that I can text with customers! *2022-06-30, version 4.2.8* Now my customers can text my biz number. This has made a big difference in closing sales. ### 5/5 — Works flawlessly *2022-06-28, version 4.2.8* Really great. I have multiple agents using this app to make calls. No issues. ### 3/5 — Great when it works *2021-09-24, version 4.2.3* the app can be impossible at times. trying to open to read a text simply doesn’t work sometimes. ### 5/5 — Never commented on the use of software, this is worth downloading  ‍ ​‌  ​ *2021-09-10, version 4.1.4* The discount range is very large, and the price is very affordable      ​​ ### 5/5 — Great App So Far!! *2020-12-13, version 4.0.12* Just started using this app and if you love being organized then this will change your life! Just keeps getting better and better! ### 5/5 — Best app ever *2020-12-12, version 4.0.12* I have used many app like this but I think this app is the best because of it's benefits. I love this app, it’s user friendly, call directly from phone book and call very clear, does not drop call and get bonuses when used more often. ### 5/5 — It works perfecly *2020-12-12, version 4.0.12* I truly love using this app because of the advantages that it brings to me. That could be fantastic user experience. Thanks. ## Most critical reviews (10 lowest-rated) ### 1/5 — C June *2024-03-19, version 6.1.3* I can not set up my account. It’s says sign in and then says password is incorrect. When I select forgot password it never sends over email to reset. ### 1/5 — This is unethically misleading *2023-03-10, version 6.0.5* Apparently, this app is not free, as it would have you believe from the appstore pages. I just downloaded what appeared to be a truly free app that was going to respect my privacy too! I knew it was too good to be true. Sure enough… I wouldn’t trust the “data not collected” privacy statement, now, either. False advertising all around. ### 1/5 — Scam alert *2022-10-12, version 6.0.0* Let me tell you the story of a “prepaid” service that will take your money and not give back after confirming there was “duplicate” account ,and having worked as a help desk I know there is always somebody above tier 1. I have canceled the service because the company we owned was purchased by a new entity so we “canceled” this service, however we never knew there was a duplicate account so our credit card kept getting charged naturally we called and indeed there was a duplicate so a ticket was created to request a full refund to us for that one unused account, but not even a follow up call to give us the news that we have lost our money , no email, nothing at all , so 2 weeks later we call back and the tier 1 agent indicated the refund was declined and he went to tell us there’s no way to see if the unused account was ever utilize for anything (big eyebrows). I guess what really got us was the lack of customer service by not letting us know or a follow up, the tier 1 agent also indicated there is nobody else above him to talk…. So we just hung up the phone and spoke with another person, so she went ahead and escalated the ticket. With technology nowadays, how is it possible to not able to see your OWN products from the back end to verify usage? SO it seems this company is the type, whenever there’s a problem they simply ignore any attempt to correct issues, as of today my ticket is escalated and hoping to get it resolved. As a business , from a business perspective, customer service just isn’t there. If you want a “prepaid” phone service with NO support when issues occur, try this company. Or you can save yourself a headache and choose another company. ZERO stars. ### 1/5 — Still struggling *2022-05-10, version 4.2.8* This app needs work. We keep having to reinstall it so it will work “correctly.” The calls don’t come in. The texts don’t show up until much later. It is very frustrating when you are trying to run a business. Please improve this app. ### 1/5 — Deceiving.. *2022-02-27, version 4.2.8* Before u download it doesn’t say anywhere (in app purchases). So I downloaded it just to learn “I HAVE TO PAY FOR THE PHONE NUMBERS!!!” ### 1/5 — Super slow! Constant errors *2019-10-04, version 3.1.5* Takes forever to load the call history, text messaging, etc. I’ve contacted customer service several times and they will do nothing to make it faster It certainly doesn’t move at the pace of my business. Some basic features are considered premium (like forwarding schedule?!?) Overall, very frustrating. ### 1/5 — Doesn’t work *2019-08-22, version 2.8.3* I have an iPhone X and when I open the app It won’t allow me to select any of the options at the bottom. I’ve called customer service and restarted my phone (hard restart) and deleted the app and reinstalled. Doesn’t make a difference please fix this!! ### 1/5 — Can’t wait for a better company with a better App to switch that 1996 App lol *2018-11-26, version 2.3.3* Can’t wait for a better company with a better App to switch that 1996 App lol ### 1/5 — No register or sign up *2016-12-24, version 1.0* Couldn't register or sign up as a new user!!!! Why??? ### 2/5 — overall *2025-02-16, version 6.2.0* unreliable ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2025-10-10, version 6.2.3* Excellent i personally love and like it since its a good thing ### 5/5 — Perfect! *2025-09-04, version 6.2.2* Would love a widget or quick reply option, but otherwise great. ### 5/5 — Great *2025-08-15, version 6.2.2* I cannot say enough good things about talk route. I have used it for my RV Park for over a year now and it has been awesome. I am actually about to get my second subscription with them with a different business would recommend to anybody. ### 5/5 — fantastic customer support *2025-02-05, version 6.2.0* The support team is incredible—super responsive and helpful! The app itself runs smoothly ### 5/5 — A must if you run a business *2025-01-15, version 6.2.0* Works perfect for staying connected with clients, I seriously don’t know how I managed without it. ### 5/5 — So more easier *2025-01-15, version 6.2.0* I love that I can keep work calls separate now, way less confusing than before. ### 5/5 — Such a great company for a small business! *2024-08-30, version 6.1.6* "I have been using Talkroute for my small business, Victory Driving Academy in Daytona, Florida, and I am beyond impressed with their services. From day one, Talkroute has provided me with a reliable business phone number at a very reasonable price. The app is user-friendly and has all the features I need to effectively manage my business calls. I highly recommend Talkroute to any small business owner looking for a professional phone solution. Thank you, Talkroute, for helping me grow my business!" ### 5/5 — Works perfectly! *2023-11-20, version 6.0.16* This app seems sketchy but for whatever reason you need a virtual number this works! ### 5/5 — Everything was flawless. *2022-11-18, version 6.0.2* I frequently needed to handle a customer while I was out of the office, so I required a specific direct line number for my hospitality firm that would forward to my mobile phone. It works perfectly, and thus far I haven't had any issues. ### 5/5 — Simple and most straightforward *2022-10-21, version 6.0.1* The app works well with numerous countries phone lines. This tool allows my business to run smoothly and without incident. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*