# Talkspace: Virtual Therapy App — Online Mental Health Support > Online therapy platform connecting users with licensed therapists via messaging and video. (iPhone/iPad app by Groop Internet Platform inc..) - Source: https://appshunter.io/ios/app/talkspace-virtual-therapy-app/id661829386 (this page in markdown: same URL + `.md`) - Developer: [Groop Internet Platform inc.](https://appshunter.io/developer/661829389) - Category: Health & Fitness, Medical - Price: Free - Rating: 4.82/5 from 45,676 App Store ratings · 465 written reviews indexed - Age rating: 12+ - Requires: iOS 14.0 · 19 MB - Languages: English - Released: 2013-07-11 - Data updated: 2026-08-29 - Monetization: subscription - User reviews in markdown: https://appshunter.io/ios/app/talkspace-virtual-therapy-app/id661829386/reviews.md ## What is Talkspace? Talkspace is the most convenient and affordable way to improve your mental health. Get matched with a licensed therapist in your state from the comfort of your device, and message via text, audio, and video. Our subscription service delivers high-quality mental health care to anyone ages 13 and up and has already supported over 1 million people on their mental health journeys. See what they have to say at www.talkspace.com/reviews Talkspace also uses clinician-informed, responsible AI tools to support high-quality, human-first care. HOW DOES TALKSPACE WORK? Tell us your preferences for therapy, and get matched with one of our licensed therapists in your state the same day. Send unlimited text, audio, picture, or video messages from anywhere, at any time — and receive responses at least once a day, 5 days a week. It's a flexible way to support your mental health, no matter your schedule. WHAT IS TALKCAST: PERSONALIZED PODCASTS? To help members stay engaged between sessions, Talkspace therapists can also create Talkcast personalized podcasts. After reviewing a script based on your therapy goals, our AI engine generates a custom Talkcast recording just for you, so you can listen anytime, anywhere, as often as you like. IS TALKSPACE COVERED BY INSURANCE? Yes! Talkspace partners with leading health plans and employers across the U.S. to make mental health care more affordable and accessible than ever. Simply share your insurance information or employer during checkout to check your eligibility for coverage. IS TALKSPACE EFFECTIVE? Talkspace has been shown to be as effective as face-to-face therapy. In one recent study, 81% of participants felt Talkspace is as effective or better than in-person therapy. In another, individuals who used Talkspace for only 2 months showed significant improvements in symptoms of depression and anxiety—two of the most common mental health conditions. Talkspace has been featured in The Wall Street Journal, CNN.com, Business Insider, and more. For more research data, visit research.talkspace.com. For more of our press coverage, visit talkspace.com/press WHO ARE THE TALKSPACE THERAPISTS? The Talkspace provider network includes thousands of licensed therapists across all 50 states. All therapists are vetted and credentialed according to NCQA standards and bring experience treating a wide range of mental health needs — including depression, anxiety, substance use, stress, relationships, PTSD, and more. IS TALKSPACE SECURE? Your safety and security are our #1 priorities. Our technology is protected using banking-grade encryption and externally audited in compliance with the Health Insurance Portability and Accountability Act (HIPAA). For more information, find our complete Privacy Policy at talkspace.com/public/privacy-policy. CONNECT WITH US! We’re always happy to connect with users and receive feedback. Email us: support@talkspace.com Check out our website: talkspace.com Follow us on Twitter: twitter.com/Talkspace Follow us on Instagram: instagram.com/talkspace Like us on Facebook: facebook.com/Talkspacetherapy ## Key features - Licensed therapist matching - Unlimited messaging (text, audio, video) - Daily responses from therapists - Personalized Talkcast podcasts - Insurance and employer coverage - HIPAA compliant security ## What do users think of Talkspace? Overall sentiment: negative **Pros** - 🚀 Convenient online therapy - 👍 Helpful therapists - 💡 Innovative concept - 🔒 Secure platform **Cons** - 🐛 Unresponsive customer service - 💰 Expensive pricing - 🕰️ Slow therapist response times - 🔀 Difficulty switching therapists - 🚫 Lack of in-network insurance coverage **Commonly reported bugs** - Technical issues with app and website - Glitches in booking and rescheduling appointments - Inconsistent therapist availability and communication **Most requested features** - Ability to schedule live sessions - Option to extend session credits beyond monthly cycle - Improved user interface and navigation - More transparency around billing and cancellation policies ## Recent user reviews (10 of 465) All indexed reviews: https://appshunter.io/ios/app/talkspace-virtual-therapy-app/id661829386/reviews.md ### 1/5 — AWFUL COMPANY!!!!! *2026-08-27, version 10.6.57* TALKSPACE IS AWFUL!!! I can’t pick the therapist I want. All the appointment times are either at 8 am or 9-10pm. RIDICULOUS! Talkspace has NO customer service. I’ve been having problems signing up with Talkspace so I called their ‘customer service’ several times. Their people keep telling me to go online. I have already tried to sign up online but their software is so horrible I couldn’t. But they tell me to go online and they offer ZERO help! Why do they have people answer their phones when their agents offer ZERO help? It’s almost impossible to get through to an agent. I encounter LONG hold times and when I did get someone in the phone it sounded like they were in a Southeast Asia call center. Their app is horrible too. I can’t locate my therapist on their app. They give you names of people I do not want. Their therapist search feature in their app is ridiculous. I wrote them a long letter explaining my situation but no one at Talkspace ever responded. Their staff is rude or completely indifferent. They don’t care that people have to wait on hold for hours. They offer zero help. What an awful company! I don’t know how these people stay in business. As I’ve been writing this review I thought they will never read it. They don’t even respond to my letters. And there is no way to write their company through their defective app. TALKSPACE IS AWFUL!!!!! ### 1/5 — Hidden Fees in Terms and Conditions. *2026-08-25, version 10.6.57* this app just like many others hides the fact deep in the terms and conditions that they can charge up to a $125 cancellation fee if you are to cancel within a 24 hour to 48 hour window. working in psychiatry that charge is just not ethical because of the type of patient that they are dealing with therefore Talkspace is really just a money hungry platform. I understand that the cancellation fee for business can vary and most businesses do have a cancellation fee… charging $125 in this world is just completely unfeasible and downright vicious. ### 1/5 — My mental problems got worse *2026-08-23, version 10.6.57* I had downloaded this app to finally see mental help. Since my health insurance includes up to 6 free sessions I thought sure why not. I had one session where the therapist was 15 mins late but I was desperate for help that I still stayed on. After the brief session I looked and they are now charging me almost $200. I thought well this should be an easy mistake to clear up. When I had called the customer service line. (Mind you I’ve had to try to call over numerous days because the automated system told me no one could help and would end the call. I was persistent and when I finally got ahold of someone they said that’s an insurance thing and they can’t help me. I called my insurance company and they said no since they are the ones responsible for the type of billing it would have to be them that fixes it. My health insurance assisted me and getting ahold of them when this time they say “it was user error on my part for not using the eap code correctly” And since it’s already been billed I was pretty much sol. My health insurance and I both tried explain that my eap code has a start prior to when the actual session occurred and they still said they can’t do anything. So now I’m here trying to warn everybody to please STAY AWAY FROM THIS APP. THIS COMPANY IS AFTER MONEY AND DOES NOT CARE ABOUT ONES OWN MENTAL HEALTH. My health insurance was a lot more empathetic to the situation than the actual mental health app. I will be posting about this all over to get the awareness out! STAY AWAY!!! ### 5/5 — LIFE SAVER *2026-08-23, version 10.6.57* Convenient, effective and helpful. 🤍 ### 1/5 — Insurance *2026-08-20, version 10.6.57* They give you an “estimated” out of picket pay. It was $0. Boom slapped with $300 bill. And its Due on the next month or they will charge me more. Ironic, its an app that helps with mental health yet ive never been more agitated in my life. Lol ### 5/5 — Amazing *2026-08-16, version 10.6.57* TalkSpace is an app that makes scheduling more flexible and accessible. I like that you can get individual, couples, and psychiatric care all in the same place! ### 5/5 — Love Talkspace *2026-08-15, version 10.6.57* I love Talkspace! They really care about their clients and providers! I appreciate my opportunities with them to grow clinically and personally! ### 5/5 — Undescribable *2026-08-11, version 10.6.57* I’ve been to Therapy on and off for a few times in my life. I was looking to find a therapist. They could relate to me with my nationality and I it’s a perfect match. I think so far I feel myself getting better. ### 5/5 — Talkspace has been my safe space *2026-08-08, version 10.6.57* I have been utilizing talkspace in my healing journey and my therapist Crystal Ash has been a miracle sent from good. I have worked through trauma from childhood and I just turned 64, became debt free, ready to retire and start a new journey and talkspace has provide me with the tools to keep moving in a positive way. I appreciate the space and the expertise and professionalism of my therapist. Words can’t express my gratitude it you need a person to give a testimony on your marketing platform I am available. ❤️❤️ ### 1/5 — Will rip you off *2026-08-04, version 10.6.57* That create fake invoices and accuse you if missing appointments and try to force you to pay for missed appointments and late fees. They do not help you at all. This is a scam ## Frequently asked questions about Talkspace ### What is Talkspace? Talkspace is an online platform that provides convenient and affordable mental health support. It matches users with licensed therapists in their state, allowing communication via text, audio, and video messaging. The service aims to improve mental well-being for individuals aged 13 and older. ### How does Talkspace work? Users share their therapy preferences and are matched with a licensed therapist. Communication occurs through unlimited text, audio, or video messages, with therapists responding at least once daily, five days a week. Therapists can also create personalized podcasts called Talkcasts to help users stay engaged between sessions. ### Is Talkspace covered by insurance? Yes, Talkspace partners with many leading health plans and employers in the U.S. to make mental health care more accessible. Users can check their eligibility for coverage by providing their insurance information or employer details during checkout. ### How effective is Talkspace? Studies suggest Talkspace is as effective as face-to-face therapy. Research indicates that a significant percentage of participants found it equally or more effective than in-person therapy, with notable improvements in depression and anxiety symptoms observed in users after just two months. ### Who are the therapists on Talkspace? The Talkspace provider network consists of thousands of licensed therapists across all 50 U.S. states. These therapists are vetted and credentialed according to NCQA standards and have experience treating a wide range of mental health needs, including depression, anxiety, stress, and PTSD. ## Version history (last 5 releases) ### 10.6.57 — 2026-06-29 We just made some necessary tweaks and improvements to give you a better experience. ### 10.6.54 — 2026-04-02 We just made some necessary tweaks and improvements to give you a better experience. ### 10.6.47 — 2026-02-18 We just made some necessary tweaks and improvements to give you a better experience. ### 10.6.45 — 2025-12-29 We just made some necessary tweaks and improvements to give you a better experience. ### 10.6.43 — 2025-09-17 We just made some necessary tweaks and improvements to give you a better experience. ## Apps similar to Talkspace | App | Rating | Price | Category | | --- | --- | --- | --- | | [being by lissun: self-therapy](https://appshunter.io/ios/app/being-by-lissun-self-therapy/id1551320884) | 3.9 (43) | Free | Health & Fitness | | [stoic. journal & mental health](https://appshunter.io/ios/app/stoic-journal-and-mental-health/id1312926037) | 4.8 (35,405) | Free | Health & Fitness | | [Yuna - Mental Health Coach](https://appshunter.io/ios/app/yuna-mental-health-coach/id6472681551) | 4.6 (601) | Free | Health & Fitness | | [Wysa: Mental Wellbeing AI](https://appshunter.io/ios/app/wysa-mental-wellbeing-ai/id1166585565) | 4.8 (24,393) | Free | Health & Fitness | | [CBT Therapy - Sintelly](https://appshunter.io/ios/app/cbt-therapy-sintelly/id1236566346) | 4.6 (307) | Free | Health & Fitness | | [7 Cups: Online Therapy & Chat](https://appshunter.io/ios/app/7-cups-online-therapy-and-chat/id921814681) | 4.4 (5,683) | Free | Health & Fitness | ## More apps by Groop Internet Platform inc. - [Lasting: Marriage & Couples](https://appshunter.io/ios/app/lasting-marriage-and-couples/id1225049619) - [Talkspace Provider](https://appshunter.io/ios/app/talkspace-provider/id1548358283) - [Talkspace Go](https://appshunter.io/ios/app/talkspace-go/id1558756085) - [Parenting Guide from Lasting](https://appshunter.io/ios/app/parenting-guide-from-lasting/id1596985324) All apps by Groop Internet Platform inc.: https://appshunter.io/developer/661829389 ## Related topics [talk therapy](https://appshunter.io/ios/topics/talk-therapy) · [online therapy training](https://appshunter.io/ios/topics/online-therapy-training) · [mental health chat online](https://appshunter.io/ios/topics/mental-health-chat-online) · [talkspace](https://appshunter.io/ios/topics/talkspace) · [free therapist online](https://appshunter.io/ios/topics/free-therapist-online) · [free mental health help](https://appshunter.io/ios/topics/free-mental-health-help) · [free mental health counseling](https://appshunter.io/ios/topics/free-mental-health-counseling) · [free mental health program](https://appshunter.io/ios/topics/free-mental-health-program) · [free mental health morning](https://appshunter.io/ios/topics/free-mental-health-morning) · [depression chat](https://appshunter.io/ios/topics/depression-chat) · [talk to someone therapy](https://appshunter.io/ios/topics/talk-to-someone-therapy) · [virtual therapy](https://appshunter.io/ios/topics/virtual-therapy) · [psychologist](https://appshunter.io/ios/topics/psychologist) · [online therapy](https://appshunter.io/ios/topics/online-therapy) · [therapist online](https://appshunter.io/ios/topics/therapist-online) · [mental health help](https://appshunter.io/ios/topics/mental-health-help) · [mental health doctor](https://appshunter.io/ios/topics/mental-health-doctor) · [online therapy arabic](https://appshunter.io/ios/topics/online-therapy-arabic) · [therapy chat online](https://appshunter.io/ios/topics/therapy-chat-online) · [betterhelp](https://appshunter.io/ios/topics/betterhelp) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*