# TAP Air Portugal — user reviews > 489 indexed App Store user reviews of TAP Air Portugal by Transportes Aereos Portugueses S.A., rated 2.00/5 from 603 ratings. - Source: https://appshunter.io/ios/app/tap-air-portugal/id440497198/reviews - App overview in markdown: https://appshunter.io/ios/app/tap-air-portugal/id440497198.md - Rating breakdown: 5★ 119 · 4★ 27 · 3★ 19 · 2★ 36 · 1★ 402 ## What do users think of TAP Air Portugal? Overall sentiment: negative **Pros** - 🚀 Improved app performance - 👍 Easier to navigate - 🚀 Smooth check-in process - 👍 Helpful flight information **Cons** - 🐛 Frequent crashes and bugs - 🔍 Difficult to find/manage bookings - 🤔 Inconsistent language settings - 💤 Slow and unresponsive **Commonly reported bugs** - Unable to register account - Booking information not syncing - Incorrect flight details displayed - Payment processing issues **Most requested features** - Add Apple Wallet integration - Improve notification system - Enable one-way and multi-city search - Streamline check-in and boarding pass access ## Newest reviews (19 of 489) ### 1/5 — This app sucks *2026-07-17, version 7.2.9* Features within the app, including “HELP” and trying to pay for baggage, don’t work at all. Misspelled words in English version. Do better. ### 1/5 — Constantly crashes *2026-07-08, version 7.2.8* I thought the British Airways app was bad until I used this one. Constantly crashes, deleting and reinstalling does not fix it. I can’t see any flights upcoming or past as it crashes if you try. Worse than useless. ### 1/5 — Worst ever *2026-07-04, version 7.2.8* Does not allow me to create an account because it doesn’t allow enough space for my phone number. ### 2/5 — Clunkiest Airline App *2026-07-02, version 7.2.8* It doesn’t remember most recent cities, or dates. There’s no easy way to go back one step so you have to start over all the time. Glitchy, slow. Calendar scroll is awkward. At the very end after inserting payment, I got an Error and the only option was to exit and start all over. I gave up and went on Expedia and purchased the same flight in about 2 minutes. I prefer buying directly with the airline bc you can select seats, but the TAP app made it impossible. Now I’ll have to call TAP for the seats. Such inefficiency for the traveler and the company. ### 1/5 — The app doesn’t allow me to register *2026-06-29, version 7.2.8* The app doesn’t allow me to register so how am I gonna get access to my ticket without it ### 1/5 — Can’t check in because of app issue *2026-06-23, version 7.2.8* When I try to check in, I het to the questions about dangerous materials in my luggage, and I select No for both questions. It then says I need to check in with an agent, which is strange, because I’m not checking any bags. So I go on the web to check in, and when I get to the questions about dangerous materials, the Yes/No options are in opposite positions. When I select No, I can check in. Looks like they don’t test checking in via the app one single time. ### 4/5 — Bom *2026-06-22, version 7.2.8* Fácil de usar ### 1/5 — not funcional *2026-06-20, version 7.2.8* It’s impossible to login in ### 1/5 — 2026 and still cannot build a functional app *2026-06-19, version 7.2.8* This app is outrageous. 2026, AI available and still they cannot create an app that works. Cannot log in, cannot book a flight, cannot checkin. Error, error, error, error. Shame ### 1/5 — Me ofrecieron un Upgrade y me engañaron *2026-06-14, version 7.2.8* Me ofrecieron un Upgrade por 140 $ extra y los acepté y resulta que me hicieron el upgrade solo en el vuelo final de mi viaje que es un vuelo de 9 horas con 1 escala, la escala solo dura una hora y me hicieron el upgrade en ese vuelo final de una hora y no en el vuelo completo ni en el primer vuelo de 7 horas, son unos estafadores por que no te dicen nada claro, y no te dan reembolso, dice muy claro que no existe reembolso, no vuelvo a viajar nunca más con esta aerolínea, es mi primera y última ves, ojalá y quiebren como les pasó a spirit, no vuelen nunca con esta aerolínea es malísima, ando en este momento en el aeropuerto esperando para abordar mi vuelo y aparte tiene 2 horas de retraso, primera y última ves que me subo a uno de sus aviones…. ### 1/5 — Horrible *2026-06-05, version 7.2.8* Can’t open my app ### 1/5 — Tap Air is horrible, don’t use it for your travel if you can avoid it *2026-06-05, version 7.2.8* My friends and I had a flight scheduled at 6pm. For zero reason, two of us were not registered on the flight and were forced on a later flight. We have confirmation from Tap Portugal that tells us we’re on the flight at 6pm. Mind you, this is all after they moved our flight one full day earlier in an entirely different city. The communication is awful too. I’m not sure how this airline exists still after seeing all the reviews. ### 1/5 — Horrible experience *2026-06-04, version 7.2.8* This app is virtually unusable. Logging in is extremely difficult, and I encountered constant errors throughout the process. After finally managing to purchase a ticket online, my experience only got worse. The TAP Air Portugal staff were unhelpful, unprofessional, and exceptionally rude. The combination of a dysfunctional app and poor customer service made for a very frustrating experience. I would strongly recommend avoiding this airline if possible. ### 1/5 — Not even functional *2026-05-28, version 7.2.8* Cannot view my booking, can’t create an account. Keeps coming up with unknown error. It’s useless. What’s the point of having an app? ### 1/5 — Complicado *2026-05-27* Difícil de navegar. ### 1/5 — Surprisingly poor App for such a strong airline. *2026-05-27, version 7.2.7* The experience is slow. Errors are constant, and App far too complex for simple tasks. Too many steps, unclear flows, frequent glitches make it frustrating to use. In today’s standards, this needs a serious overhaul - simpler, faster, and more reliable. ### 1/5 — Worst Airline Ever *2026-05-24, version 7.2.7* First time i have ever left a review for any app or anything really. Our flight was delayed by 2hrs, so we sat on the tarmac for 2hrs for what would be a 7hr flight. When we landed in our layover destination, we had missed our connecting flight due to the delay. The next available flight was over 12hrs later and they only gave us 28 euros for food for the entire day even though we would be there for breakfast, lunch, and dinner. On top of this, they force you to check in at the counter, but each time they only have 2 employees, so you will be waiting anywhere from 30-60min in line. They also force you to check in your carry-on if you exceed a poorly advertised weight limit. On our way back home, we were forced to wait over an hour in line to check in. I got so fed up that I called customer service and was on hold for over an hour. They never picked up or called back. They seemed to be taking 10min per customer. We barely made it to our flight because they only 2 employees working the check in desk. Somehow, the employee that checked us in also ended up being the person at the gate scanning our boarding passes. It seems this airline is the doing the absolute most possible to maximize profits to the point where their operations is extremely inefficient. The memes or jokes you have heard about spirit are usually just jokes. For TAP Portugal, it is their modus operandi. Never fly this airline! ### 1/5 — Péssimo *2026-04-30* O aplicativo funciona muito mal, não consegue carregar as reservas! Muito lento…. Na verdade não serve para nada! ### 3/5 — Neues Update - gleiche Performance *2026-04-11* …nämlich grottig. Man kann sich bei seinem Benutzerkonto nicht anmelden. Mind. 20 sekunden gewartet, der Spinner drehr sich einfach unendlich weiter.. ## Most critical reviews (10 lowest-rated) ### 1/5 — Genuinely miserable airline *2026-08-25, version 7.2.9* Was denied access to a flight due to a minor booking typo. Incredibly rude and unhelpful staff and support that clearly had 0 interest in getting my problem solved. Denied a refund after being refused entry to the flight. Was redirected to 50 different hotlines and support tickets that had me on hold for upwards of an hour just to tell me in the end that there’s nothing I can do. Obviously done with no good faith, could very easily prove that I was the owner of the ticket but was still completely brushed aside at booking. Terrible people, terrible practice, terrible support, terrible airline. ### 1/5 — Bad customer service and facility *2026-08-11, version 7.2.9* Be careful once you booked as the quality performance not as expected and customer service not professional ### 1/5 — Terrible!! *2026-08-02, version 7.2.9* Customer service is trash!!!!! No ADA support!! Do not use!! ### 1/5 — Non functioning app *2026-08-02, version 7.2.9* No working at allll - app is reflective of overall airline quality - just not good overall ### 1/5 — Chris *2026-08-01, version 7.2.9* This app is absolutely pathetic, so poor I don’t know how they stay in business as it has been like this for a long time. Try and find another airline to fly as their website is just as bad. ### 1/5 — Useless app…can’t register *2026-07-28, version 7.2.9* Small time developer doesn’t understand TAP is an International carrier and therefore needs to accept international phone numbers. ### 1/5 — Built by a 2 yo *2026-07-27, version 7.2.9* This has to be the worst airline app. Clunky, not at all user friendly, regularly crashes and keeps switching between different interfaces. My 5 yr old could build a better app. ### 1/5 — Worst airline app of all time *2026-07-24, version 7.2.9* I have unfortunately had to use this app several times, and every single time it gives me issues. Either I go through all the motions to buy tickets and then after all that it just takes me back to flight search, or suddenly prices get updated and I go back to flight search. This app is worse than any other airline’s and that’s saying a lot. If you can, avoid booking anything with TAP. They are really the worst. ### 1/5 — This app sucks *2026-07-24, version 7.2.9* Whoever designed this app needs to be publicly shamed and tarred and feathered. Imagine your entire job being to help with UI and this is your masterpiece. Like nice job twin you ruined my day i hope that was your goal. ### 1/5 — YIKES *2026-07-22, version 7.2.9* Talk about a useless app! This app just tries to sell you things when it comes to your flight. It does little to help you. ## Most praised reviews (10 highest-rated) ### 5/5 — Erro Minhas Viagens *2026-04-26* O app é bem completo, porém após a última atualização está dando erro ao abrir MINHAS VIAGENS… fica tudo cinza ### 5/5 — Excellent flight experience *2026-01-24, version 7.2.2* Excellent service, cheap fairs, aircraft very clean seats are comfortable flight attendant are super professional. ### 5/5 — Funktionierende und übersichtliche App *2025-12-26* Obwohl sich die negativen komenntare häufen die ich nicht verstehe, hab ich nichts auszusetzen an der App, erfüllt ihren Zweck und läuft tadellos. Reibungsloser Check-in ### 5/5 — Toll *2025-10-19* Toll und gut übersichtlich ### 5/5 — App is fine *2025-06-21, version 7.1.6* App works. It’s in English. Unsure why all the bad reviews. ### 5/5 — Has worked fine for me *2025-03-24* I've never had a problem with the TAP app flying with them for a handful of flights over the past year or so. I'm surprised to see it has such poor reviews. Sure, theres some stuff you can't do through the app that you have to call customer support for, but thats not an outrageous concept. ### 5/5 — Finally! *2025-02-04, version 7.0.8* TAPs tech has been a dysfunctional mess for years. Finally they took the time to make a great app with a functional, intuitive GUI. Well done and about time! ### 5/5 — This app is great .. idk what up with the negative reviews *2025-01-28, version 7.0.7* I was a little skeptical downloading the app but literally as soon as I opened the app, it worked perfectly fine. I am from the US and it worked just fine in English. I created an account just fine, and it found my booking I made through booking.com. So far, I am loving it. Don’t listen to the reviews. ### 5/5 — App *2025-01-22, version 7.0.7* A aplicação da TAP melhorou MUITO e está muito mais interessante! Das companhias aéreas é a minha preferida. Parabéns TAP! ### 5/5 — New app update is great *2025-01-04, version 7.0.5* New app update is great and very needed, thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*