# Tap & Go by HKT — user reviews

> 30 indexed App Store user reviews of Tap & Go by HKT by HKT Payment Limited, rated 3.40/5 from 15 ratings.

- Source: https://appshunter.io/ios/app/tap-and-go-by-hkt/id1053808015/reviews
- App overview in markdown: https://appshunter.io/ios/app/tap-and-go-by-hkt/id1053808015.md
- Rating breakdown: 5★ 9 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 6

## Newest reviews (13 of 30)

### 1/5 — User

*2021-08-01*

Worst of the worst. It’s a shame… A ridiculous app. Extremely poor UI design. Server always crash when busy. Promotion promised rebate never credited into account. App doesn’t work with a prompt to call service hotline but service hotline is not reachable. How can you imagine a listed company create such a crap pretend they are in mobile wallet market?

### 1/5 — fail to read id card and require to do it after update

*2021-07-05, version 3.27.3*

stupid as fxxk

### 1/5 — Don’t download, can’t use

*2021-07-05, version 3.27.3*

How to imagine to load the app for over a day but stil can’t get in!

### 1/5 — Basically unusable

*2020-05-26*

Half of the time it simply doesn’t want to work.

### 1/5 — Crap

*2020-04-08*

Totally crap

### 1/5 — worst app ever

*2020-03-07*

worst app ever

### 1/5 — Crash

*2019-10-17*

Cant never verify ID.. crash out

### 1/5 — 設定轉數快時彈app

*2019-07-07*

到「設定」，「轉數快設定」，揀「登記」後自動死app。
用不到即時入錢到mastercard，次次都要等兩日😓

### 1/5 — Refunds never post back to an account!!

*2018-11-24*

A merchant has been refunded for me 2 weeks ago with transactions confirmation number and confirmation emails, yet Tap n Go never ever refund back to my account after many inquiries calls, whatsapp corespondents, refunds have been ignore!

### 1/5 — Total Scam - AVOID

*2018-10-23*

This service is a total scam. Customer service is rubbish and the app is very tricky. They hold your money for 3 days, sometimes longer. At times $100 -200 does not post and they argue that it’s all ok. HKMA needs to look into these guys and shut them down.

### 1/5 — Still FC problem after update!!!

*2018-09-23*

Never really make this app right!!! Last time after update, just FC app. Now after uninstalling and installing it back, but another FC occur when choose to view History!!! Fix it right!!!

### 1/5 — Crap

*2018-08-15*

Loads into a black screen and then the app crashes.

Using iPhone 7 Plus. Newest update iOS

### 1/5 — iPhone X can’t open app

*2017-11-13, version 1.32.0*

iPhone X can’t open app????? Why??? Even this version

## Most critical reviews (10 lowest-rated)

### 1/5 — Constant forced updates - Uninstalling for Good

*2025-01-05*

This app is absolutely terrible! It forces updates all the time, even when I don’t want them. It’s incredibly annoying and disruptive. I’m fed up with it and I have uninstalled it for good. Do not waste your time with this app

### 1/5 — Trash app

*2024-02-27*

All trash

### 1/5 — Can’t top up with HangSeng Bank App

*2024-02-26*

Invalid payment request

### 1/5 — .

*2023-08-15*

Doesnt work

### 1/5 — Rubbish Design and UI

*2023-02-13, version 4.2.1*

There is no logout button and it keep asking you enter your pin

### 1/5 — 更新後看不到餘額

*2022-09-28, version 4.0.0*

如題

### 1/5 — 身份认证无法通过

*2021-10-25*

垃圾

### 1/5 — It’s fraud!!!

*2021-09-11, version 3.28.3*

Keep asking me to call the hotline ,but I still can’t use my money inside after months

### 1/5 — It’s the crappiest payment app ever

*2021-08-08, version 3.28.2*

Purposeless UI and poor UX.

### 1/5 — Avoid this half baked excuse of an app

*2021-08-01*

Doesn’t work half the time, deducts money from account even when the transaction fails. Can’t reach them to get a refund

## Most praised reviews (7 highest-rated)

### 5/5 — Amazing app

*2024-01-20, version 4.9.7*

All those other reviews with one star are trolls. This app functions flawlessly and is very convenient especially when you’re under the age required to have a card. Amazing app. Works everytime in my old ios iphone x

### 5/5 — 升級4.8.0之後無法付款到轉數快識別碼，還在使用4.7.2的用戶千萬別升級

*2023-10-31*

升級4.8.0之後無法付款到轉數快識別碼，還在使用4.7.2的用戶千萬別升級

今天在App Store升級4.8.0之後，無法付款到轉數快識別碼，會卡住在一個頁面，如下，我的iPhone 15 Pro iOS系統版本為 17.1，麻煩檢查一下這是否為一個bug，謝謝

app在4.7.2的時候正常使用的，升級之後就無法使用了。

### 4/5 — atm/ cash withdrawal support

*2021-07-11*

i really enjoy this service, and i use my tap n go card a lot. however i wish that i could use my card in atm, or collect cash from a 7/11 like other services could allow me to. this would make it perfect for me! 
also i hate having to put in my 6 digit pin everytime im putting in my card info. i wish i could use face id or disable that completely. thanks!

### 3/5 — FPS top up

*2018-11-21*

it’s a relatively convenient app but why can i still not top up with FPS? it still says that the service is down due to system maintenance or whatever but it’s been a month already. Will this service be back??

### 2/5 — Transaction history not accurate

*2025-07-23, version 4.16.4*

Transaction dates and effective dates needed.Double charging may occur.Each transaction needs reference no in transaction history provided by tap n go.Not happy with vague transaction history details.Often showing system busy error.

### 2/5 — Transaction history not accurate

*2025-07-15, version 4.16.1*

Transaction dates and effective dates needed.Double charging may occurs.Each transaction needs reference no in transaction history provided by tap n go.Not happy with vague transaction history details.

### 2/5 — 可以说是很丑了

*2018-03-22*

emmmm……审美有问题吧？起码沉浸式状态栏得支持吧？半Material Design半iOS Flat糊弄鬼呢？

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*