# TAP LA — user reviews > 287 indexed App Store user reviews of TAP LA by Los Angeles County Metropolitan Transportation Authority, rated 1.90/5 from 799 ratings. - Source: https://appshunter.io/ios/app/tap-la/id1505839730/reviews - App overview in markdown: https://appshunter.io/ios/app/tap-la/id1505839730.md - Rating breakdown: 5★ 140 · 4★ 29 · 3★ 24 · 2★ 52 · 1★ 554 ## What do users think of TAP LA? Overall sentiment: negative **Pros** - 🚀 Easy to use - ✨ Convenient digital tap card - 💳 Ability to load funds - 🗺️ Trip planning functionality **Cons** - 🐛 App crashes and glitches - 💰 Charges money without adding funds - ⏱️ Slow load times and processing - 🤷‍♀️ Confusing user experience - 🚫 Doesn't work for tourists/visitors **Commonly reported bugs** - Card registration and activation issues - Disappearing funds and balances - Inconsistent app performance **Most requested features** - Allow multiple devices for one account - Improve reliability of fund loading - Provide more transparent transaction history - Integrate with more payment methods ## Newest reviews (18 of 287) ### 1/5 — Can’t create an account *2026-07-27, version 1.26.97 (5934)* When I try to create an account, I keep getting a “System Error.” I have no idea how to proceed. ### 1/5 — Rip off *2026-07-22, version 1.26.97 (5934)* This is my first time using this app. I add $5 to access $1.75 ride to pico station I checked again when I got home. My $5 funds all used up. It is supposed to have a credit balance History show no transactions. Apple payment is not there I have no choice but remove this app from my phone ### 1/5 — Doesn't work at all *2026-07-13, version 1.26.97 (5934)* It literally will not allow me to create an account, every time I go to verify my email with the code, I get an error after entering the code. I gave up after trying about 10 times, on multiple separate days. ### 1/5 — Horrible *2026-07-05, version 1.26.97 (5934)* Select text option but still sends confirmation code to email- to enter the confirmation code you have to change keyboard setting to numeral before each entry only to learn the whole thing needs to be repeated due to an absurd password criteria which I met but repeated process several times with no success - disincentivizes use of public transit because of a screwy sophomoric hackneyed app ### 3/5 — Needs Independent Payment Options *2026-07-03, version 1.26.97 (5934)* The TAP LA app relies entirely on Apple Pay integrations to handle payments on your iPhone. When you have a past-due balance with Apple (like a failed Amazon Prime subscription payment), Apple automatically locks and freezes your entire Apple Wallet/Apple Pay feature until that debt is cleared.Because the TAP app is forced to process payments through Apple's system, it cannot bypass that restriction to take your money, even if your separate bank account has plenty of cash available. ### 1/5 — Don’t expect to be happy while using this app *2026-06-26, version 1.26.97 (5934)* This is so bad. ### 1/5 — Terrible *2026-06-26, version 1.26.97 (5934)* It was so confusing and sucked up my money!!! I want a refund!?!? Please? ### 1/5 — Funds won’t credit to card *2026-06-26, version 1.26.97 (5934)* Payed the money to have credits on the card but they still have yet to appear after two days. Just use the machines at the stations with your physical card. ### 1/5 — Pending? Really!? *2026-06-25, version 1.26.97 (5934)* Stores values still pending via this app. Worthless! ### 1/5 — Pathetic *2026-06-24, version 1.26.97 (5934)* I’d give it a 0/5 if i could. Error messages, faulty fill-in boxes, within 5min of trying to make an account. Pathetic. ### 1/5 — Horrible just like LA *2026-06-05, version 1.26.96* Slow horrible app just like the city ### 1/5 — Trash *2026-06-05, version 1.26.96* One of the worst put together apps available.. if I didn’t have ta use it I wouldn’t ### 1/5 — Awful!!!!! Don’t want to take a ride. *2026-05-28, version 1.26.96* OMG! What a miserable Metro app to represent one of the largest cities in the world. I want to use profanity to describe how bad it is to create an account that for whatever reason after creating the account the login and password is not accepted. I tried multiple times and it’s impossible to login. The app doesn’t have a proper recovery password and doesn’t accept the email. I don’t like writing negative reviews but this takes the cake - no NAILED IT WITH THIS APP. I’m so disgusted it’s ruining the vibe to want to use the new D-Line for the first time. Thanks TAP. ### 1/5 — A disaster *2026-05-27, version 1.26.96* It won’t let me create an account. ### 1/5 — Impossible to create account *2026-05-24, version 1.26.96* What an awful system ### 1/5 — Fail whale *2026-05-17, version 1.26.96* Boooooo. Error on acct make ### 1/5 — Can’t create an account *2026-05-15, version 1.26.96* Literally can’t even make an account. Just non stop error messages. ### 2/5 — Terrible login & profile experience *2026-05-15, version 1.26.96* App regularly fails to make it past the Cloudflare verification step and is useless. | Can’t update profile to change the email address associated with the account. ## Most critical reviews (10 lowest-rated) ### 1/5 — can’t use *2026-08-28, version 1.26.97 (5934)* i’ve used this app few years back and everything was fine. when i tried to log in now it always sends me to like the website log in? and says my login is incorrect even after resetting the password. genuinely unusable ### 1/5 — Horrible app *2026-08-26, version 1.26.97 (5934)* Won’t let me add money, my Credit card, and won’t let me buy a pass. No wonder people carry cash for bus… ### 1/5 — Terrible *2026-08-22, version 1.26.97 (5934)* Why is this app such a pain to use? Seems to randomly be unable to connect & load to add fare, at times taking from the bank & not loading fare at all then returning funds days later. What is this? ### 1/5 — Terrible card management *2026-08-21, version 1.26.97 (5934)* I’ve had to add three separate cards to the account, can’t remove or consolidate ### 1/5 — Wrongfully charged *2026-08-20, version 1.26.97 (5934)* I was wrongfully charged while doing a transfer and 2 months later the customer service, after quite a few emails and a transfer to the technical support has still NOT resolved the case …. ! 🤷🏻‍♂️ ### 1/5 — Bad App *2026-08-18, version 1.26.97 (5934)* Would not let me create an account. It wouldn’t send the code the verify my email, and when it finally did it gave me a system error. ### 1/5 — Buggy *2026-08-12, version 1.26.97 (5934)* first off it was very difficult to even create an account. I could not get a confirmation code to be sent via email. It took me at least 20 tries when I had my son do it. He couldn’t even create an account. It wouldn’t let him hit the submit button. I spent way too much time trying to create an account even putting in the confirmation code is difficult other apps or websites you can just copy and paste this one you have to put in the numbers one by one, and then you have to change your keyboard layout to the numbers so every time I put in one number I would have to hit the arrow bar to change to the numbers so frustrating ### 1/5 — APP NEVER SHOWS CURRENT BALANCE OR ACTIVITY *2026-08-12, version 1.26.97 (5934)* This app NEEDS a MAJOR update ASAP! Is anybody’s IT team looking to revamp/upgrade this thing. If not, LET me do it👎🏻👎🏻👎🏻👎🏻👎🏻. ### 1/5 — Terrible design *2026-08-09, version 1.26.97 (5934)* This app has a horrible design. First, it took multiple attempts to create an account. And when it sends you a numerical code, the keyboard to enter it is letters. Then, when you’ve put it back on numbers and enter one, it switches back to letters for the next. I know the keyboard can pop up as numbers as many other apps do this. That’s just one of the MANY flaws of this app. I think high school students could design something better. Would give zero starts if I could. ### 1/5 — Doesnt work at all *2026-07-31, version 1.26.97 (5934)* You aren’t even able to create an account ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-06-11, version 1.26.96* It’s pretty easy to use and store money from your credit card. I have been using it without any issues. ### 5/5 — Thanks for making Metro payment quick and easy *2026-05-26, version 1.26.96* My son came in town and used TAP LA to get from the airport to the east side of LA. He said it was easy to use it in his phone wallet and the trip finder worked perfectly. I have been using it in my Apple Watch since I got in town in April and I haven’t had any issues. ### 5/5 — I love tap *2026-05-02, version 1.26.96* I think Jan I wrong ### 5/5 — Easy to use! *2026-03-08, version 1.26.96* It's lovely that I can access the metro and busses throughout LA with just a few taps on Google Maps and a couple dollars through Apple Pay :) Saved me $40 taking public transit instead of lyft today! ### 5/5 — Good *2026-01-04, version 1.26.93* Good ### 5/5 — Easy and fast to use *2025-08-06, version 1.26.92* I used Apply pay to load up my card. No fee for the tap card. That’s a plus! The card was ready to use in my wallet. Very convenient and easy to use. ### 5/5 — Good for students *2025-07-22, version 1.26.92* This app is great for students to use! ### 5/5 — It just works *2025-07-10, version 1.26.92* Works just as you expect it would. ### 5/5 — Great *2025-06-30, version 1.26.90* I mainly use app to pay and nothing else. Have no problem with it, I like it 👍 ### 5/5 — Easy peasy *2025-04-30, version 1.26.90* Transferred my physical tap card to apple wallet in seconds. Obviously would prefer to do it without an app, but pretty painless otherwise. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*