# Taskrabbit Delivery — user reviews > 422 indexed App Store user reviews of Taskrabbit Delivery by Dolly, Inc., rated 4.67/5 from 38,059 ratings. - Source: https://appshunter.io/ios/app/taskrabbit-delivery/id881999615/reviews - App overview in markdown: https://appshunter.io/ios/app/taskrabbit-delivery/id881999615.md - Rating breakdown: 5★ 33,176 · 4★ 1,402 · 3★ 388 · 2★ 244 · 1★ 2,340 ## What do users think of Taskrabbit Delivery? Overall sentiment: negative **Pros** - 🚀 Quick and efficient service - 🤝 Friendly and professional helpers - 💳 Affordable pricing - 🏠 Convenient for in-home furniture delivery **Cons** - ⏱️ Unreliable scheduling and delays - 🔍 Lack of transparency on helper availability - 🚚 Mismatch between requested and assigned vehicles - 🤕 Damage to customer belongings - 🤬 Poor customer service and communication **Commonly reported bugs** - Glitches in the app and booking process - Incorrect charges and billing issues **Most requested features** - Guaranteed helper availability - Improved communication and status updates - Option to select/rate specific helpers - Expanded service area beyond just the US ## Newest reviews (17 of 422) ### 2/5 — App keeps crashing *2026-09-04, version 3.141.2* App keeps crashing. Can’t upload details or photos once the task is submitted. Doesn’t work as well as the original Dolly app. ### 3/5 — Helper not assigned in timely manner *2026-09-01, version 3.141.2* The put a hold on money before even a helper is found. Now no helper and I need to make out her arrangements as cannot afford to wait any longer for helper to be assigned because if us a busy holiday weekend. ### 1/5 — A Taskrabbit Disaster *2026-07-25, version 3.141.2* My ‘tasker’ was scheduled for four hours and left after 1.5 hours. My ‘tasker’ was suppose to move furniture and pull up carpet. He refused to pull up the carpet after accepting the task. He brought his wife and young daughter with him to the task and he stayed on his phone most of the time he was at the house. This was a complete and utter disaster and I expect to be refunded for at LEAST half of the $529 I spent on very, very little work. Very disappointed with Taskrabbit. ### 2/5 — Dolly was a better app experience *2026-07-19, version 3.141.2* Very buggy app. Terrible to use! ### 1/5 — HORRIBLE SERVICE *2026-07-18, version 3.141.2* This app is taking peoples money and sending these lazy, late workers that don’t want to work only want to get paid!! This happened on two separate occasions while spending over 250$ both times. Then the helpers have the nerve to ask for tips when they show up hours late and do the bare minimum!! As I’m sure you can probably figure out that them being hours late leaves me to do partial the work myself while waiting on them but the app still decides to charge you full price !!! This is app is not worth your time take it from someone who’s gave these people multiple and I mean multiple chances last chance I gave them I had to a extra 375$ for being late because they workers want to be late and not work this time I had to pay an extra 200$ roughly for the same reason I’m sick of it and something needs to be done!!!! This is for all the future people who thinks about trying this help PLEASE DONT !!!!! RUNNNNN IMMEDIATELY!!!!!! ### 1/5 — Delivery scam *2026-07-11, version 3.141.1* Absolutely horrible. You will waste time and money waiting only to be told no delivery will be made. The 99% match success is absolute lie. Customer service is appropriately useless and misleading. They will take a prepaid money to secure the task though. Run elsewhere or do it yourself ### 1/5 — Move *2026-07-11, version 3.141.1* This service is the worst service ever! My helper stated he could do the task as he could not move the desk. I them called for a refund since the task was not completed only to have customer service tell me I would not get a refund. They offered me no solution were not apologetic and made me believe I would not be refunded as they viewed this as me canceling though it was their helper that canceled because he could not move the desk. Worst service and horrible customer service. Will never recommend! I did not even want to give one star however was forced to in order to leave a review! ### 1/5 — Terrible *2026-06-23, version 3.141.1* Terrible experience with Taskrabbit Delivery. Be aware that TR Delivery does not clearly disclose that your task may never actually be assigned to a helper. Your request is sent out to independent contractors, and someone has to choose to accept it. The message saying “Sit back and relax while your task is assigned” is misleading because it gives the impression that a helper is guaranteed. The claim of a “99% success rate” also feels inaccurate based on my experience. I booked my delivery three days in advance and received no updates letting me know that my request was still unassigned or that TR Delivery was still trying to find someone. I called the day before for an update only to discover the issue leaving me to scramble and find another option at the last minute. Customers should be clearly informed upfront that booking a delivery does not guarantee that a helper will accept the job. ### 1/5 — Terrible service *2026-06-19, version 3.141.1* Booked two movers with a box truck two months in advance. At 4 AM the movers assigned to me cancelled and I was assigned a new mover. Then at 7:50 AM (my move was scheduled for 8) the new mover called and said that he was triple booked and could not move us until 2 PM and that we had to change the time on our end. We did, and then the mover was never reassigned to us. This app has terrible UI, the back end is pretty obviously set up by morons and the customer support is lackluster. To make a long story short: DO NOT BOOK MOVERS THROUGH THIS APP. ### 1/5 — App keeps crashing and never got anyone assigned - was still charged a *service fee* *2026-06-15, version 3.141.1* This has got to be one of the most frustrating apps to use. They took over Dolly, which really worked well, and it’s too bad they didn’t adopt some of Dolly’s easy to use features. The Taskrabbit delivery app kept crashing as I was trying to fill out my request, causing me to have to go back and re-input all the info over and over. When I finally got it all put in, it was too late to request the time I wanted, so I had to request a later time. I chose a morning time slot, but they couldn’t find anyone to assign. I ended up canceling the pickup that same afternoon. Then they have the nerve to charge a $9 *Service Fee*! For what Service???? I will be deleting this app from my phone. ### 1/5 — They never show up *2026-06-12, version 3.141.1* I scheduled my task asking for a window of 8am - 2pm. Never showed up or contacted me. Would never recommend this service to anyone!!!! ### 1/5 — Money for Nothing - Bad Customer Svc *2026-06-07, version 3.141.1* Dolly must have switched to Taskrabbit recently because the app felt glitchy during my first booking, which never got assigned a tasker, and put my project behind schedule. So I had to reschedule my booking for part one now part two of what I needed to move, but since I didn’t know the days I could reschedule yet, I debated canceling entirely.. At no point in either screen to cancel or confirm does it warn you that you’ll be charged and how much if you cancel, so HALF of my booking was taken from my card and when I reached out to service to tell them what happened and that I actually just needed to reschedule, they told me I’d just have to rebook it. No discount, no using the money they already took towards my rebooking. Just full price. Well now I can’t afford to. I hope they gave all the money they took to the tasker at least. Never using any Taskrabbit service again. ### 1/5 — Stressful Experience *2026-06-05, version 3.141.1* Helpers arent on time and ignore you when you call ### 1/5 — No movers available? *2026-06-04, version 3.141.0* If you do not have movers for a specific location then remove service for that area. Twice I scheduled. Twice was cancelled ### 1/5 — The worst app, don’t use *2026-06-02, version 3.141.0* This was easily one of the worst experiences I’ve had with a moving service. If you’re in Chicago, I would strongly recommend looking elsewhere. I contacted the company multiple times before my move to confirm that the helpers were scheduled and confirmed. Despite my concerns, I was repeatedly assured that everything was set. When moving day arrived, the helpers never answered their phones, and there was no way to message them directly. To make matters worse, there is no direct customer service phone number for Taskrabbit. After reaching out for assistance, I received an email telling me to wait an additional 45 minutes beyond the scheduled arrival time, which was already frustrating. After waiting, the helper was ultimately canceled anyway. What makes this especially disappointing is that I had scheduled this move more than a month in advance. The lack of communication, reliability, and customer support made an already stressful moving day much worse. I would not use this service again. They wouldn’t reimburse me for my time wasted. The move was messed up and I owed extra fees to my building and had to pay a premium to find people last minute ### 1/5 — Fraud Alert!! *2026-06-01, version 3.141.0* I booked Dolly for a move at noon weeks in advance. I heard nothing from them leading up to my move and called them to confirm days before. Dolly confirmed. I still hadn’t heard anything the morning of. I called them at 11:55 only to find out the movers canceled and they never bothered to tell me. They then said they couldn’t guarantee when the next movers would be available but ideally they couldn’t guarantee get back to me by 4 pm. I ended up finding two guys near the house who agreed to do the move and they got it done within 30 minutes. I then got a text from the newly scheduled mover. He says he can’t be there until after 4 pm. I call him to cancel and he then puts himself “in route.” I called Dolly and told them what happened and that I needed this canceled and a refund. The next day I get a $340 charge on my card for work that was never done because this mover said the task was completed. I called customer support again and they offered me a $20 reimbursement. Ridiculous. I even have screenshots of the mover stating that dolly told him to put himself in route. They’re all scamming. ### 1/5 — No tasker assigned *2026-06-01, version 3.141.0* I waited and no tasked was assigned. No messages from company. Tried to contact but with Ai that went no where. I had success before but this time made me decide to find help elsewhere. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can't log in? *2026-09-03, version 3.141.2* I'm getting an error when I try to login or sign up. I needed to use this. ### 1/5 — Worst expirence of my life *2026-09-01, version 3.141.2* The tasked damage my furniture and the charged me for assembly that never happened. I had to dispute with my bank ### 1/5 — Awful and unreliable service. Do not rely on it *2026-08-31, version 3.141.2* Booked for my move and no taskers were ever assigned. Support never reached out and I was left with no help for my move. Do not trust the service for anything important. No communication and I was still charged a service fee after no help was ever assigned. Extremely disappointed with the service ### 1/5 — Not flexible enuf *2026-08-31, version 3.141.2* its called “delivery” but wont let me select the need for a trailer. Only 3 vehicle options to pick from. I cant add any notes about vendor. Very frustrating. ### 1/5 — SCAMMED *2026-08-28, version 3.141.2* I just wanted to move out and I ordered same day delivery from 2:30pm - 3pm and still no person assigned as my helper I’m sure this is a scam and no one is going to come ### 1/5 — WORST experience ever *2026-08-25, version 3.141.2* AWEFUL service. Do not recommend, the workers came and refused to do 2 trips for my moving (even though it was included in the fee), and because they are all independent workers, customer service does not take responsibility on this issues. These workers are not qualified for big movings. ### 1/5 — Bad *2026-08-16, version 3.141.2* Use lugg. More efficient, cheaper, and better service. ### 1/5 — Horrific experience *2026-08-15, version 3.141.2* I’m almost 70 years old so I’ve been through a lot of moves and this was by far the worst!! Every mover in the past has simply wrapped my small nightstand with drawers (and everything contained therein!) or, at a minimum, wrapped the drawers individually with all items intact. But this mover proceeded to dump all my drawers everywhere. It was a mess and exhausting because we had to run around bagging everything up! And now I have SO many bags to go through and absolutely NO idea where anything is! This was the move from hell!!!😡 And unpacking is going to be a nightmare!! ### 1/5 — Do not use for moves *2026-08-13, version 3.141.2* This is the 2nd time I’ve been canceled on less then 48 hours before my expected move all while I had this booked weeks in advance… and now I’m having to pay hundreds more for movers to find someone last minute ### 1/5 — Claim only get two weeks to submit materials *2026-08-01, version 3.141.2* They only allow your claims for two weeks to be submitted receipts, even though some jobs are so bad you lost multiple things and you cant even fully catalog. While my move was affordable i ended up losing over a grand because they rendered my couch unusable and lost one of chairs ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-09-04, version 3.141.2* Exceptional service and communication. ### 5/5 — Excellent service and people *2026-08-26, version 3.141.2* Task rabbit is a service used by my kids for their house and apartment moves for years now. Very easy access service and service fees Mario Estrella’s service was super excellent. He is a very very courteous and polite person and very very professional helpful and quick. I will always want to hire him again for any moving requirements I may have in future ### 5/5 — Very flexible and efficient *2026-06-30, version 3.141.1* They were great! We ran into some hiccups during the move, but they were so great about it. ### 5/5 — FLAWLESS *2026-05-22, version 3.140.3* EXECUTION ### 5/5 — Richie *2026-05-18, version 3.140.3* Richie was excellent! I would highly recommend him. He is professional, polite and very helpful. ### 5/5 — Value *2026-05-06, version 3.140.3* Excellent value! ### 5/5 — Kouka Y *2026-05-04, version 3.140.3* Kouka and his helper did a great job moving the 2 dressers and mirror I had purchased on FB! They were quick, efficient, courteous and friendly! ### 5/5 — Exceptional Service *2026-04-30, version 3.140.3* Using Dolly was the best choice I made with this move! My mover and assistant arrived on time, was super professional, very efficient to quickly get the job done. Dolly made my move today so easy and I would highly recommend! Thanks ### 5/5 — Storage move *2026-04-20, version 3.140.3* Fabulous move! Lazano and Timothy were so wonderful and patient! ### 5/5 — Best on demand help *2026-03-08, version 3.140.1* I have used Dolly multiple times and I have NEVER been disappointed. If I have one complaint, it would be to move your help call center back onshore. I had a terrible time understanding the operator. You almost lost me to another company because I could not understand the person. Nearshore is much better than offshore for call center customer service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*